Booking a

flight
Here is where this template begins
Vocabulary
Prior to:
Sir:
Baggage allowance:
Madam:
Direct flight:
Book a flight:
Stopover:
Economy class:
Check in:
Business class:
Aisle seat:
First class:
Window seat:
Middle seat:
Listening exercise (1) 4. How much will the flight cost?

a) 205€
1. On what date is she planning to travel? b) 215€
c) 250€
a) May 10th
b) May 12th 5. How many bags can she take onto the plane with her?
c) May 20th
a) One
2. In which class does she want to fly? b) Two
c) Three
a) Economy
a) Business 6. What sort of seat would she prefer?
b) First class
a) An aisle seat
3. What time does her flight leave? a) A window seat
b) A middle seat
a) 9:15
b) 9:50 7. What is the latest time she can check in?
c) 12:30
a) Half an hour before departure
b) One hour before departure
c) Two hours before departure
Listening exercise (2)
Watch the video once again and complete the script.
Speaking & Listening Test
Role Play - Booking a flight

En el examen tendrás una tarjeta como la que aparece en esta diapositiva.

Tendrás que reservar un billete de avión con la información que aparece en
negrita: destino, fecha, tipo de billete y, al final de la conversación, tipo de
asiento. Además, tendrás que anotar la información que se te dé acerca del
vuelo: hora de salida, hora de llegada, equipaje permitido y precio.

TIPS!

- No tienes por qué memorizar el script, con llevar a cabo la interacción y utilizar un
inglés correcto es suficiente.
- Repasa: los números (16-60; 15-50), las horas y cómo decir las fechas (the
twenty-first of March; the fourth of July etc.)
- ¡No hables en español! Utiliza fórmulas como “Can you repeat, please?” “Sorry?”

Script for the Speaking Test
Part 1: Answering questions
Customer: Hello! Good morning.
Travel Agent: Hello! How can I help you?
Customer: I’d like to book a flight, please.
Travel Agent: Certainly, SIr/Madam. Where would
you like to fly?
Customer: I’d like to go to Leeds.
Travel Agent: I see. When would you like to travel?
Customer: I’d like to travel on the 2nd April.
Travel Agent: Would you like economy, business or
first class?
Customer: I’d like to travel in economy.
Travel Agent: Okay, let’s see… I’ve got a seat for you.
Part 2: Making questions
Customer: Good! What time does the flight depart?
Travel Agent: It departs at quarter to eight in the morning.
Customer: Okay, and what time does the flight arrive?
Travel Agent: It arrives at quarter past ten in the morning
Customer: Sounds good, what is the baggage allowance
for the flight?
Travel Agent: it is 15 kilos per person
Customer: That sounds great! How much does it cost?
Travel Agent: That would be 150€
Customer: Can you book a seat for me, please?
Travel Agent: Certainly. Would you prefer an aisle,
window or middle seat?
Customer: An aisle seat should be fine.
Travel Agent: That’s all, then.
Customer: Thank you very much.
 CUSTOMER - 1 TRAVEL AGENT - 1

Destination: London Destination:

Date: on the 5th May Date:
Type of ticket: business Type of ticket:

Departure time: Departure time: 5:45am

Arrival time: Arrival time: 8:45am
Baggage allowance: Baggage allowance: 20kg
Price: Price: €150
Aisle seat Seat:
 CUSTOMER - 2 TRAVEL AGENT - 2

Destination: Washington Destination:

Date: on the 9th February Date:
Type of ticket: first class Type of ticket:

Departure time: Departure time: 5:30pm

Arrival time: Arrival time: 10:30am
Baggage allowance: Baggage allowance: 30kg
Price: Price: €359
Middle seat Seat:
 CUSTOMER - 3 TRAVEL AGENT - 3

Destination: Manchester Destination:

Date: next Sunday Date:
Type of ticket: economy Type of ticket:

Departure time: Departure time: 5:30pm

Arrival time: Arrival time: 8:30 pm
Baggage allowance: Baggage allowance: 10kg
Price: Price: €60
Window seat Seat:
 CUSTOMER - 4 TRAVEL AGENT - 4

Destination: Leeds Destination:

Date: tomorrow morning Date:
Type of ticket: business Type of ticket:

Departure time: Departure time: 1:00pm

Arrival time: Arrival time: 4:30 pm
Baggage allowance: Baggage allowance: 15kg
Price: Price: €67
Aisle seat Seat:
 CUSTOMER - 5 TRAVEL AGENT - 5

Destination: Ohio Destination:

Date: 8th July Date:
Type of ticket: economy Type of ticket:

Departure time: Departure time: 12:00pm

Arrival time: Arrival time: 11:00pm
Baggage allowance: Baggage allowance: 50kg
Price: Price: €60
Window seat Seat:
 CUSTOMER - 6 TRAVEL AGENT - 6

Destination: Los Angeles Destination:

Date: 20th June Date:
Type of ticket: business Type of ticket:

Departure time: Departure time: 3:45pm

Arrival time: Arrival time: 2:00pm
Baggage allowance: Baggage allowance: 30kg
Price: Price: €600
Aisle seat Seat:
 CUSTOMER - 7 TRAVEL AGENT - 7

Destination: Liverpool Destination:

Date: on the 21st May Date:
Type of ticket: economy Type of ticket:

Departure time: Departure time: 7:45am

Arrival time: Arrival time: 10:45am
Baggage allowance: Baggage allowance: 15kg
Price: Price: €90
Middle seat Seat:
 CUSTOMER - 8 TRAVEL AGENT - 8

Destination: Philadelphia Destination:

Date: on the 24th August Date:
Type of ticket: first class Type of ticket:

Departure time: Departure time: 5:30pm

Arrival time: Arrival time: 7:50pm
Baggage allowance: Baggage allowance: 50kg
Price: Price: €487
Middle seat Seat:
 CUSTOMER - 9 TRAVEL AGENT - 9

Destination: Dublin Destination:

Date: next Friday Date:
Type of ticket: business Type of ticket:

Departure time: Departure time: 6:55pm

Arrival time: Arrival time: 8:30pm
Baggage allowance: Baggage allowance: 16kg
Price: Price: €60
Window seat Seat: