MAKING PLANS

ACTIVITY 1

Use the words below to fill in the blank spaces in the dialogue:

take, need, flight, see, time, help, have, airport, direct, check, seats, leave

Agent: Cathay Pacific Airways. Can I______ you?

Ani : Yes. I ______ a _____ from Tokyo to New York on Friday. Do you have
any_______?
Agent: Let me ____. Yes. I ______one on the 5: 30 flight.
Ani: Five thirty! What’s the check-in _____?
Agent: One hour economy. Thirty minutes business class. Will you ____that?
Ani: No. I won’t get to the________ in time. When will the next flight ______?
Agent: There won’t be another ______ flight on Friday. There will be one on Saturday at
the same time.
Ani: Fine. I’ll _____ that.
Agent: Just let me ______. Oh, I’m sorry, that flight’s full.

New Words
Phrases Flight
Can I help you? Airport
Do you have any Direct
seats? Check-in
Check-in time Check
Direct flight Economy
Let me check Business
Airlines

ACTIVITY 2

Read the dialogue below:

A= Airline Ticketing Agent B=Traveler

A: Welcome to Nappon Airlines. How may I help you?

B: I need a ticket to Osaka, Japan?

A: We have three flights to Osaka weekly: Monday, Wednesday, and Friday. The flights on
Monday and Friday are direct and the one on Wednesday has a stopover in Tokyo. When
were you thinking of flying to Osaka?

B: I would prefer Wednesday.

A: Will this be round trip or one way?

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 B: Round trip returning the following Monday.

A: How would you like to fly? Economy? Business? Or first class?

B: Business, please.

A: And will anyone be traveling with you?

B: No. I’m traveling alone.

A: OK, please give me a minute while I check price and availability. Oh! Good! There are
several seats still available. The flight departs at 11:20 AM and arrives in Osaka at 6:40
PM local time. The price is $877.00. Shall I book it for you?

B: Not yet. I have a few more places to check and then I’ll get back to you.

Now use the Airline schedules to role-play the following situations:

You are a businessman/businesswoman. You have an
important business meeting in Osaka Japan next
Thursday. You need a roundtrip ticket to Osaka
Japan before Thursday. You are traveling alone and
you would prefer a business class ticket since your
boss is paying for the ticket. You would like to
return the following Monday.
You are a student. You are flying to your home in
Osaka for the holidays. You are broke so you need
the cheapest ticket you can find. You would
prefer to fly on Monday or Tuesday, but price is
the most important thing. You would like to return
in September.

You are a businessman/ businesswoman. You have You are an English teacher. You have a teaching
some important business in Incheon, South Korea. job in Osaka, Japan. You need to be in Osaka next
You need to be in Incheon for a Tuesday morning Friday to start your job. You want a one-way
business meeting. You are not sure when your economy ticket.
business will be finished so you only want a one-way
ticket, preferably business class. You are traveling
with two other people from your company.

You are a rich tourist. You are traveling to Osaka,
Japan on vacation with your three kids. You would
like to go next Friday. Money is no object so you
want a first class ticket without any stopovers. You
would like to return the following Monday.
Your sister is getting married in Incheon, South
Korea next Wednesday. You need to arrive in
Incheon before Wednesday. You would like a
return economy ticket. You are travelling with
your brother and his wife.
You would like to stay for about a week and then
return on the following Wednesday.

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Now use the Airline Schedules below and role-play the situation above:

Starlight Airlines
Oceana Airlines Fares and Flight Schedules

Destination Schedule Stopover Departs Arrives Price (Economy/Business/First Class)

Fares and Flight Schedules One way Return
South Korea Incheon Monday no 9:20 AM 4:30 PM $477 / $753 / $1240 $877 / $1453 / $2240
Destination Schedule Stopover Departs Arrives Price (Economy/Business/First Class)
Incheon Wednesday Beijing 9:20 AM 6:30 PM $427 / $723 / $1140 $827 / $1383 / $2140
One way Return
Incheon Friday no 9:20 AM 4:30 PM $477 / $753 / $1240 $877 / $1453 / $2240
South Korea Incheon Tuesday no 8:45 AM 3:45 PM $445 / $789 / $1150 $845 / $1389 / $2150
Japan Osaka Tuesday no 10:15 AM 5:40 PM $476 / $752 / $1100 $776 / $1352 / $2100
Incheon Thursday no 8:45 AM 3:45 PM $445 / $789 / $1150 $845 / $1389 / $2150
Osaka Thursday no 10:15 AM 5:40 PM $476 / $752 / $1100 $776 / $1352 / $2100
Incheon Saturday Manila 8:45 AM 5:15 PM $425 / $749 / $1050 $790/ $1453 / $2240
Osaka Saturday Tokyo 10:15 AM 7:40 PM $426 / $722 / $1100 $726 / $1252 / $2000
Japan Osaka Monday no 11:10 AM 6:20 PM $446 / $852 / $1150 $846 / $1352 / $2150
Osaka Wednesday Hong Kong 11:10 AM 8:20 PM $426 / $832 / $1150 $816 / $1322 / $2110
Osaka Friday no 11:10 AM 6:20 PM $446 / $852 / $1150 $846 / $1352 / $2150

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 AIRPORT

ACTIVITY 3

You are going to be a traveler going through customs. Read the dialogue below:

A: Welcome to Canada. May I see your passport please?

B: Sure. Here it is.
A: Where are you coming from?
B: I’m coming from Seoul, Korea.
A: What is the purpose of your visit?
B: I’m here on business.
visiting relatives.
here as an exchange student.
here as a tourist.
A: How long are you planning to stay?
B: I’ll be staying for three weeks.
for 1 month.
until tomorrow.
until next Tuesday.
A: Where will you be staying?
B: I’ll be staying at a hotel.
at my aunt’s house.
at a dormitory.
A: Have you ever been to Canada before?
B: No, this is my first time.
A: Do you have anything to declare?
B: No, nothing.
A: Enjoy your stay.
B: Thank you.

ACTIVITY 4
Now, take on different roles and practice the conversation above:

1) You are a German tourist.You

have just come from Brazil.

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 You want to stay for 3 weeks.
You are just sightseeing. You
are staying at a hotel.

2) You are visiting your uncle

who lives in this country. You
will be staying for the
summer vacation (2 months).
You will be staying at your
uncle’s house.

3) You are an exchange student.

You will be studying at a
language school. You will be
staying for 6 months. You will
be staying in a dormitory.

4) You are on a business trip.

You are selling wine. You will
be staying for 2 week. You
will be staying at a hotel.

ACTIVITY 5

Match the words on the left to their definitions on the right:

( 1 ) baggage ( ) an official mark put onto a passport to give a foreigner

the permission to enter/pass through or leave that country
( 2 ) boarding pass ( ) endless moving belt that carries objects from one place to
another
( 3 ) hand luggage ( ) to leave; go away when starting a journey
( 4 ) board ( ) to get into a ship, an airplane
( 5 ) check-in ( ) traveler’s light or small bags, cases, which can be carried
by hand
( 6 ) connecting ( ) special card given up by a passenger when entering an
flight aircracft
( 7 ) depart ( ) a flight planned to take passengers arriving by another
plane
( 8 )conveyor(belt ) ( ) a place for the reporting of one’s arrival at a hotel desk,
airport
( 9 ) passport ( ) cases, bags, boxes of a traveler
( 10 ) visa ( ) small official book given by a government to a citizen,
which allows the person to enter foreign countries

Now use the words from the list above to complete the sentences:
a) You can take your ___________ ____________ with you on the plane.
b) The flight to Edinburgh will _________ at gate number 5 in ten minutes.
c) The security officers asked me to show my ____________ as I was entering the
USA.

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 d) He has applied for an entry ________ to get in Mexico.
e) I had to check my __________ at the __________ ______ counter.
f) He took his suitcase off the ___________ __________ at the airport.

ADDITIONAL VOCABULARY
- a charter flight- a low cost journey in a plane on which all seats have been reserved
in advance
- an internal flight - within one country
- a scheduled flight- a flight that flies at the same time every day or every week
- an entry / exit visa
- to apply for a visa

FOOD & RESTAURANT

ACTIVITY 6
Do you know what these FOOD words mean?

Bacon strips Milk

Steak & Broccoli

Cod French fries

Sausage
Margerine Plum Cherry

Bun Mango Cake

Chicken Beer Juice

Shrimp Rice Fish Fillets

Spaghetti sauce Mashed Potato Decaf coffee

Apple Shredded cheese Maccaroni & cheese

Spaghetti Tuna Spaguetti

Orange Tea Wine

Melon Tangerine Coffee

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 Oil Garlic breadsticks Tomato Sauce

Soda Chicken breast Fish

Coffee & milk Corn flakes Green pepper

Peanut Cucumber Onion

Grape Palmheart Skimmed milk

Sardine Cookie Sweetner

Olive Grapefruit Cereal bar

Mayonnaise Rye/Brown bread Sour cream

Yoghurt Jelly Fudge

Cream cracker Ketchup Papaya

Avocado Pear Mustard

ACTIVITY 7 – More Vocabulary!

VEGETABLES AND GRAINS

EGGPLANT CORN PEAS ONION CAULIFLOWER

BROCCOLI LETTUCE CELERY CARROTS CABBAGE
BEETROOT CUCUMBER ASPARAGUS PUMPKIN ARTICHOKE
GREEN BEANS

MEAT

PORK CHOPS PORK RIBS STEAK HAMBURGER

T-BONE MUTTON FISH CHICKEN WINGS
CHICKEN LEGS CHICKEN BREAST LOBSTER SHRIMP
MINCED MEAT ROAST BEEF SIRLOIN SAUSAGES
VEAL SMOKED MEAT SQUID MUSSELS

DESSERT

ICE-CREAM APPLE PIE LEMON PIE

CHEESE CAKE FRUIT CUP BROWNIES
HOT FUDGE CAKE

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 SEASONING AND OTHERS

YOLK PARSLEY PEPPER

CHIVES SUGAR VINEGAR
THYME CINNAMON
BUTTER
OLIVE OIL
SALT

STEAK- WELL DONE; MEDIUM RARE; RARE

MILK- SKIM; WHOLE
BREAD- WHEAT; RYE; ROLL; BUN

ACTIVITY 8

Cutlery Words used in a restaurant

Check in
Knife Service
Starter knife (small) Order pad
Main course knife (big) Bill / cheque
Steak knife / sharp knife Till
Fish knife Credit card machine
Fork Table
Starter fork (small) Table number___
Main course fork (big) To book a table
Spoon Table booked
Soup spoon Fully booked
Dessert spoon Time booked
Tea spoon Toilet
Loo
Crockery Ladies room
Gent’s
Plates Floor (work on the floor)
Side plate Bar ( work on the bar)
Starter plate Barman
Main course plate Waiter
Saucer Waitress
Cups Waiting staff
Tea cup Uniform
Coffee cup Menu
Milk jugs Wine list
Glasses Tips
White wine glass Wages
Red wine glass Salary
Tall glass Chef
Brandy class Food
Whiskey glass Steak/beef/sirloin ( Blue, Rare, Medium rare,
Jug Medium, Medium well, Well done)

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 Chicken
Drinks Rabbit
Water ( still, sparkling, tap) Fish
Soft drinks ( juice, coke, lemonade) Pork
Beer Sea food
Wine (white, red) Lamb
Champagne Pheasant
Tonic water Salad
Roast potatoes

ACTIVITY 9

The words below are some of the most important used when talking about food.

Food – Condition

Fresh, off, past its sell-by date, raw, ripe, rotten, tough, undercooked, unripe,
overcooked

Food – Verbs

Bake, boil, cook, fry, grill, heat, microwave, poeach, roast, steam, stew.

Food – Quantities

Bar, liter, loaf, lump, piece, pint, portion, slice, spoonful.

Food – Taste

Bitter, bland, creamy, crisp, crunchy, hot, mild, salty, savory, sickly, sour, spicy,
sweet, tasteless.

Food – Types

Barbecue, buffet, four-course meal, picnic, snack.

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ACTIVITY 10
Fill in the gaps with the words from the box below:

Waiter: Good evening sir!

Customer: ___________________! I have a table ___________ under
the name of White.
Waiter: Can you follow me please?
Customer: Yes, of course.
Waiter: What can I get you to drink?
Customer: I would like a glass of_______________ and my wife would
like ________________.
Waiter: This is our _________________. Would you like to see our
_________________?
Customer: Yes, please.
Waiter: Are you ready to _________________?
Customer: Yes, can my wife and I have a _________________ for
starter and a__________________ for main course?
Waiter: Yes, certainly! Would you like to order a _________________ of
wine?
Customer: Yes, I would like a bottle of house _______________.
After the meal...

Customer: Can I have the ________________ please?

Waiter: Just a ________________.
Waiter: Here is your credit card ______________. Did you enjoy your
meal?
Customer: ____________ you!

Thank moment bill

red bottle booked

Wine list salad steak

Good evening

Receipt white wine order

menu still water

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ACTIVITY 11
Read the phrases below and decide who used them (W) waiter (C) customer :

I´ll have .../ I´d like ...

What would you like? WAITER

What do you want ? Can I have the bill please?

What do you recommend? Excuse me...

What exactly is that? I think the bill is wrong.

That´s not what I ordered. I suggest...

I recommend... Can you change it?

Can/Could I have ...? It´s a local dish.

It´s made of... Do you take ( VISA ) cards ?

It´s very spicy. Shall we split the bill ?

To start... / as a starter ... I´m paying.

To follow.../as a main course ... Please, I insist.

For dessert ... Is service included ?

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ACTIVITY 12
Now, use the phrases you have learned in activity 4 and role-play a restaurant
situation using the menu below :

Try one of our delicious appetizers!

Starters
 Potato skins ................................. 2,95 Four potato shells ,served with a
cheddar cheese , chunky bacon and chive sauce.
 Garlic bread ................................ 1,35 Two slices of bread covered with garlic
butter.
 Mushrooms & Onion rings .................2,75 Mushrooms in garlic breadcrumbs
and battered onion rings served with tomato sauce.
 French fries .......................................1,40
 Mixed salad .......................................2,35
 Chicken fingers .................................2,50
 Steamed vegetables .........................3,75 Selection of veggies served with a
slice of buttered multigrain brown bread

Main Courses
 Chicken Parmigiana ...........................6,50 Two breaded pieces of chicken
topped with cheese and ham served with rice and creamy tomato sauce .
 Meatball Special .................................5,50 Meatballs served with a selection of
vegetables ,mashed potato and onion gravy.
 Grilled Turkey Salad .........................7,00 Sliced smoked turkey ,bacon strips
served with mixed salad leaves and light mayonnaise.
 Fish & Chips .......................................5,25 A fillet of white fish , battered crisp
and golden .Served with French fries and peas.
 Calabrese Pasta ...............................5,95 Garlic, olive oil, olives and pepperoni
 Bolognese Pasta ...............................5,95 Minced beef , tomato sauce and red
wine

Desserts
 New-York style cheesecake ........................1,89
 Baked fresh cookies ....................................4,99
 Fudge brownie cake ....................................1,89
 Chocolate & Orange sundae ......................2,40
 Apple pie ....................................................2,45

Hot & Cold beverages

 Coffee (also decaf), tea and hot chocolate ..1,00
 Hot milk .........................................................1,00
 Cappuccino & Espresso ...............................2,50
 Fresh squeezed orange juice .......................1,50
 Fresh carrot juice ..........................................1,50
 Tomato juice .................................................1,00
 Pineapple juice .............................................1,00
 Soda .............................................................2,00
 Still water .....................................................1,50
 Fizzy water ..................................................2,00

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 GIVING DIRECTIONS

ACTIVITY 13
Where are these restaurants?
Use the prepositions ON, BEHIND, IN FRONT OF, IN, ON THE CORNER OF, NEXT
TO, BETWEEN …

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.

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ACTIVITY 14
Amanda calls Jeff on the phone to ask him out for dinner.

A: Hello.
B: Hi, Jeff. It’s Amanda.
A: Hi, Amanda. What’s up?
B: Well, I was wondering if you’d like to go for a bite?
get something to eat
have dinner
A: Sure. What did you have in mind?
B: I’m in the mood for Italian.
feel like
A: I wouldn’t mind Italian.
could go for
I know a really good place downtown.
B: What’s the name of it?
A: Mario’s. They have the best pasta in town.
tastiest
hottest
B: Where’s it located?
A: It’s on Oak Street next to the hospital.
on 1st Avenue next to the department store.
on the corner of Pine and Second.
B: Oak Street next to the hospital. I think I can find that.
A: What time do you want meet?
B: Why don’t we meet at 6 o’clock?
A: Six o’clock it is then. See you there.

Your partner will invite you to “grab a bite” somewhere. Role-play the dialogue above and use the
information below. You can use :

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I’m in the mood for
I feel like
I wouldn’t mind
I could go for

Map of Downtown
Mark the locations of the restaurants that your partner recommends on the map:

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 Map of Downtown
You are a tourist. You want to go to different places in the city.
Use : Where is the …? / How do/can I get to the …?

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ACTIVITY 15
Why don't we . . .?
How about . . .ing . . .?
We could . . .?

and
Go down Maple St.to Broadway.
Turn right on Broadway.
It's on your left.

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 HOTEL

ACTIVITY 16
Read the conversation below and role-play it afterwards.

Front Desk: Welcome to the Wyatt Hotel. How may I help you?

Traveler: I'd like a room please?

Front Desk: Would you like a single or a double?

Traveler: I'd like a double, please?

Front Desk: May I have your name, please?

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Traveler: Timothy Findley.

Front Desk: Could you spell that please?

Traveler: F-I-N-D-L-E-Y.

Front Desk: How many are in your party?

Traveler: Just two.

Front Desk: How many nights would you like to stay?

Traveler: Just tonight.

Front Desk: How will you be paying?

Traveler: Is Visa OK?

Front Desk: That'll be fine. Would you like a wake-up call?

Traveler: Yes, I'd like a wake-up call for 6:30. Do you have a pool?

Front desk: Yes, we do. On the 2nd floor. Here's your key. That room 405 on the fourth
floor.

ACTIVITY 17

 TYPES OF HOTEL

Hotels in Britain are graded with stars from one-star to five-star (the
best and most expensive). You can also stay in a Bed & Breakfast, B&B, (also
called Guest Houses) where you pay for a bedroom, possibly an ensuite (= a
room with private bathroom) and breakfast.

 TYPES OF HOTEL ACCOMMODATION

- a single room: for one person with a single bed
- a double room: for two people with one large double bed
- a twin room: for two people with two single beds

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- full board: includes breakfast, lunch and dinner
- half board: includes breakfast and dinner
- B&B: just the room and breakfast

 USEFUL WORDS AND EXPRESSIONS

- Could I book (= reserve) a room for next Thursday?

- Could I have an early morning call at 7 am please? (= Could you wake me
at 7 am?)
- Could you put it on my bill, please? (= add the cost to the bill, e.g. for a
drink you have in the hotel bar)
- Could I pay my bill, please? (= pay for everything)
- Could you order (= call) a taxi for me to go to the airport?
- Are you fully booked (= completely full) next week?
- Is breakfast/dinner included? (= Does the price include
breakfast/dinner?)
- Where is the lift? (= the machine which takes you up or down a floor)
[Am Eng = elevator]
- Excuse me. How do I get to the underground station from here?

EXERCISES:

1- Put the sentences in a logical order:

- I paid my bill
- I checked in at reception
- I left the hotel
- I went up to my room
- I spent the night in the hotel
- I had an early morning call at seven o´clock
- I booked a room at the hotel
- I went out for dinner in a local restaurant
- I arrived at the hotel
- I got up and had a shower
- I had breakfast

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- I tipped the porter who carried my luggage upstairs.

2- What would you say in these situations?

- You want to stay in a hotel for two nights next week with your husband/wife. You
phone the hotel. What do you ask or say?

- You are at the hotel reception and you are planning to leave in about 15 minutes.
What could you ask the reception?

- You want to wake up at 7 am but you don´t have an alarm clock. What do you ask at the
reception?

- You have a drink in a hotel bar. The barman asks how you want to pay. What´s your
answer?

- When you turn on the shower in your room, the water comes out very very slowly.
What could you say at reception?

- You want to go to the nearest bank but don´t know where it is. What do you ask at
reception?

SHOPPING
ACTIVITY 18

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Look at the expressions on the blackboard. Write a title for each category of expressions:

Look at the two receipts. Use words you find on these receipts to fill in the blanks:

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 Money that you receive from a clerk along with your receipt: ________________
Money that you pay to the government: ________________
________________
The cost of an item before tax: ________________
The amount that you save off of the regular price: ________________
Money you give for good service. ________________
Money that includes tax, discounts, and the price.
What do you think? Are these prices expensive, reasonable, or cheap?
___________ $60.00 for a pair of jeans. ___________ $100.00 for a tie.
___________ $1.00 for a cup of coffee. ___________ $8.00 for a shirt.
___________ $20.00 for a glass of wine. ___________ $7.00 for a movie ticket.

Clerk: I really like that jacket! (1)

It looks good on you.
Customer: I don’t know.
It’s more expensive than the other one. (2)
Clerk: But it makes you look thin. (3)
I’ll tell you what: I’ll give you a 10% discount. (4)
Customer: Alright. I’ll take it. How much is it?
Clerk: With tax, the total comes to $48.50. (5)
How would you like to pay?
Customer: I’ll put it on my credit card. (6)

(1) sweater (2) not as stylish as (3) it goes well with your pants
shirt much brighter than it matches your shoes

(4) 25% (5) $38.62 (5) write a check

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 15% $28.87 pay with cash

People appreciate when you notice them. Here are some ways to notice and compliment:

Noticing: I really like your jacket. Are you wearing new glasses?
Did you get a haircut? Have you lost some weight?

Complimenting: It looks good on you. It goes well with your shirt.

It suits you. It matches your dress.
It makes you look thin. You’re looking good/fit/healthy.

Look at the conversation below. When you do the shopping role-play, use this conversation
as a guide.

Clerk: Welcome to Kenny’s Shoes. We’re having a sale on dress shoes.

Shopper: That’s great. I need some dress shoes. What do you have on sale?
Clerk: Well, we have Silver Jims and Cool Walkers.

Shopper: What do you recommend?

Clerk: Well, Silver Jimms are more fashionable and
higher quality. Whereas, Cool Walkers are not as expensive
and they’re more comfortable.

Shopper: What’s the difference in price?

Clerk: With tax, the Silver Jims come to $47.00 and the Cool Walkers
come to $39.00.

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Shopper: So that’s about an $8.00 difference.
Clerk: That’s right.

Shopper: I’ll take the Cool Walkers.

Clerk: How would you like to pay?

Shopper: I’ll put it on my credit card.

...
Clerk: Alright, here’s your receipt. Have a nice day.
Shopper: Thanks.

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 Product Details:

The Easy Snap Digital Camera:

Advantages: Light and inexpensive.
Price: $175.00

The Fine Shot 4000 Digital Camera:

Advantages: High quality and easy to use.
Price: $225.00

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 Product Details:

Black Dog Bus Tours:

Advantages: Comfortable and quick.
Price: $45.00

Island Railways:
Advantages: Scenic and not crowded.
Price: $55.00

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 Product Details:

Levios Jean:
Advantages: warm and durable.
Price: $55.00

Cotton Pants:
Advantages: light and easy to clean.
Price: $45.00

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 Product Details:

The Arctic Sleeper:

Advantages: warm and compact.
Price: $110.00

The Summer Special:

Advantages: not expensive and light.
Price: $95.00

ACTIVITY 19
The Convenience Store

Michael Robertson: Sorry!

Woman: Hi. May I help you?
Michael Robertson: Do you have Newsweek magazine?
Woman: Yes, it´s right over here.

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Michael Robertson: Oh, yes, I see it. Could you tell me how much it is?
Woman: It´s three dollars. Will there be anything else?
Michael Robertson: Could I have a box of tissues, please?
Woman: There you are. Is that all?
Michael Robertson: I´ll take two packs of that gum, too.
Woman: Is that the regular or the sugar-free?
Michael Robertson: The sugar-free. That´s all then.
Woman: All right. Business magazine, a box of Kleenex tissues, and three packs of gum.
That´ll be five dollars and nineteen cents, please.
Michael Robertson: Here you go.
Woman: Four dollars and eighty-two cents change. Thank you very much.
Michael Robertson: Thanks. Oh, do you have the time?
Woman: Yes, it´s a quarter after five.
Michael Robertson: Thanks a bunch.
Woman: You´re welcome. Bye.

ACTIVITY 20
What has gone wrong?

Look at the situations and what the people are saying on the next two pages, and decide
what has happened in each case. Complete each situation with an appropriate word from
the first box. You do not need to use all the words from the box.

broken _ bumped _ burnt _ cancelled _ damaged

delayed _ diverted _ double-booked _ killed _ lost

misinformed _ mugged _ opened _ overcharged _ overcooked

poisoned _ re-routed _ robbed _ run over / knocked down (by a car)

short-changed _ stolen _ undercharged _ undercooked

Situation 1: A customer in a restaurant is talking to a waiter:

"I asked for it to be well-done, but this is rare. In fact, it's almost raw !"
His food has been __________.

Situation 1: A customer in a restaurant is talking to a waiter:

"I asked for it to be well-done, but this is rare. In fact, it's almost raw !"
His food has been __________.

Situation 3: An airline passenger is at the airport:

"We were supposed to take off an hour ago. I keep checking the boards for information,
but all it says is 'Wait in lounge'."
Her flight has been __________.

Situation 4: An airline passenger is talking to a member of the airline's ground-crew staff:

"Look, I've got two baggage checks, so where's my second item? I've been waiting here
forhalf an hour and it hasn't come through on the luggage carousel."

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Some of his luggage has been __________.

Situation 5: A tourist is talking to a police officer:

"I was walking back to my hotel when someone hit me on the head and stole my wallet "
The tourist has been __________ .

Situation 6: A hotel receptionist is talking to a customer.

"I'm sorry, madam, I don't know how it happened, but it looks like the room you reserved
has been given to someone else".
The customer's room has been __________.

Situation 7: A train passenger is complaining to a member of railway staff.

"Your ticket booking office told me that the train leaves at nine o'clock every morning, but
when I got to the station, I discovered it leaves at half past eight ".
The passenger has been __________.

Situation 8: An airline passenger is calling her family from an aircraft phone.

"We can't land at O'Hare because of the snow, so they're flying us on to Des Moines and
then putting us on a bus".
The passenger's flight has been __________ because of bad weather.

Situation 9: A passenger in a taxi is complaining to the driver.

"According to your meter, the fare from the airport is €18. I gave you a €50 note, and
you've only given me €20 back."
The taxi driver has __________ his passenger.

Situation 10: A woman is at the doctor.

"I'm getting continual stomach cramps, I've got awful diarrhoea and I can't stop vomiting.
It must have been the shellfish I had for dinner last night. I thought it tasted strange "
The woman has been __________ by eating bad seafood.

Situation 11: A customer in a bar is talking to the barman.

"I only put the mobile down on the table for a few moments, and when I next looked it had
gone. Are you sure you didn't see anything?"
The customer's mobile phone has (probably) been __________.

Situation 12: A man is at the chemist.

"I didn't realise how strong the sun was. I fell asleep, and when I woke up I was red and
sore from head to toe. Can you give me something to help it? "
He has been __________ by the sun.

Situation 13: A hotel guest is talking to the hotel manager.

"When I got back to my room, I discovered that my safe had been broken into, and my
passport and money stolen".
The guest's hotel room has been __________.

Situation 14: A hotel guest is complaining to the hotel's laundry manager.

"This suit was in perfect condition when I gave it to you to be washed. Now there are
three buttons missing and a large tear in one of the jacket sleeves ".
The guest's suit has been __________.

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Situation 15: An airline passenger is talking to the check-in assistant.
"I have a valid ticket for this flight, and I'm in plenty of time to check in, so why are you
telling me there are no seats available?"
The passenger has been __________ by the airline.

SURVIVAL ENGLISH EXPRESSIONS – COMPILATION

HOTEL INFORMATION / REQUESTS

 Do you have any accommodation for tonight ? / Do you have any vacancies starting ... ?
 Would you please complete the guest registration card ?
 The bell captain will take your bags upstairs.
 How much will that be ?
 I´d like a single / double room please.
 Do you have ... available ?
 Can I have a morning call ?
 I wanted to order something to eat. / I´ll have ... / I´d like ...
 How long will it be ?

AT THE AIRPORT
 The plane will take off at ...
 The plane hasn´t landed yet.
 You´ll have ... minutes before your connecting flight.
 How late will the plane be ?
 the plane is taxiing in to its gate.
 Carry – on luggage
 Conveyor belt
 Scanner
 An aisle seat
 Do you have any baggage to check ?
 Did you pack your luggage yourself ?
 Do you have any seating preference ?
 You can now board the plane.
 The plane will depart / arrive on time.
 Do you have anything to declare ?

ON THE PHONE
 Can I have a collect call to ...on the number ... ?
 Pardon me, it´s a bad line.

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