eresource ERP – Nfra Proposal for

Nirmiti Group

Submission Date : 20th December, 2023

Submitted by : Deepak Panda
eresource Infotech Pvt. Ltd – Thane
Quotation Ref Number: ERES/1019/ERP

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 Contents
Confidentiality Statement -------------------------------------------------------------------------------------------------------4
Document Validity ---------------------------------------------------------------------------------------------------------------- 4
Document History -----------------------------------------------------------------------------------------------------------------5
Section 1: Introduction ---------------------------------------------------------------------------------------------------------- 6
1.1 About Nirmiti Group -----------------------------------------------------------------------------------------------------6
Overview ----------------------------------------------------------------------------------------------------------------------6
The Need ----------------------------------------------------------------------------------------------------------------------6
Proposed Solution ---------------------------------------------------------------------------------------------------------- 6
1.2 About eresource Infotech Pvt. Ltd. ----------------------------------------------------------------------------------- 7
Overview ----------------------------------------------------------------------------------------------------------------------7
Products and Services ----------------------------------------------------------------------------------------------------- 7
Section 2: Proposed Software --------------------------------------------------------------------------------------------------8
2.1 About Eresource ERP Software ---------------------------------------------------------------------------------------- 8
2.2 Eresource Edition and Features --------------------------------------------------------------------------------------- 8
Section 3: Hardware Configuration ------------------------------------------------------------------------------------------- 9
3.1 Server Configuration ----------------------------------------------------------------------------------------------------- 9
Section 4: Implementation overview --------------------------------------------------------------------------------------- 10
4.1 Implementation Road-map ------------------------------------------------------------------------------------------- 10
Suggested Approach ----------------------------------------------------------------------------------------------------- 11
4.2 Phase – I: ------------------------------------------------------------------------------------------------------------------ 12
Phase 1 –Overview on Eresource ERP and Pre Implementation Analysis -----------------------------------12
Phase 2 –Design Sign Off ------------------------------------------------------------------------------------------------13
Phase 3 –User Acceptance Test and Sign-off ---------------------------------------------------------------------- 14
Phase 4 –Implementation and Training ----------------------------------------------------------------------------- 15
Phase 5 –Implementation ---------------------------------------------------------------------------------------------- 16
4.3 Implementation Activities ---------------------------------------------------------------------------------------------17
Office Functional Consulting ------------------------------------------------------------------------------------------- 17
4.4 Implementation Plan and Timeline --------------------------------------------------------------------------------- 18

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 4.5 Project Assumptions ----------------------------------------------------------------------------------------------------18
Section 5: Commercials -------------------------------------------------------------------------------------------------------- 19
5.1 Fees & Expenses --------------------------------------------------------------------------------------------------------- 19
Payment Schedule -------------------------------------------------------------------------------------------------------- 19
Section 6: Other Terms & Conditions ---------------------------------------------------------------------------------------19
6.1 General Terms & Conditions ----------------------------------------------------------------------------------------- 20
What Is Not Included ----------------------------------------------------------------------------------------------------------- 21
Confidentiality --------------------------------------------------------------------------------------------------------------------21
Section 7: Acceptance & Agreement --------------------------------------------------------------------------------------- 24
7.1 Acceptance & Agreement --------------------------------------------------------------------------------------------- 24
Annexure II (Development Methodology) -------------------------------------------------------------------------------- 25

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Confidentiality Statement

The content of this document shall remain the confidential property of “eresource Infotech Pvt. Ltd.”
(here further refer as ‘Vendor’) and may not be communicated to any other party without prior written
approval of Vendor This document must not be reproduced in whole or in part. It must not be used
other than for evaluation purposes only by “Nirmiti Group” (here further refer as ‘Client’) except with
the prior written consent of Vendor and then only on condition that Vendor and any other copyright
notices are included in such reproduction. No information as to the contents or subject matter of this
proposal or any part shall be given or communicated in any manner whatsoever to any third party
without the prior written consent of Vendor

The furnishing of this document is subject to contract and shall not be construed as an offer or as
constituting a binding agreement on the part of Vendor to enter any relationship. Vendor provides this
document as guidance only to estimate costs and timelines of the predicted delivery project. This will be
subject to confirmation prior to any contractual or delivery commitment by Vendor

Vendor warrants that to the best of its knowledge, those who prepared this proposal have taken all
reasonable care in preparing it and believe its contents to be true as of the date of this document.

Vendor cannot however warrant the truth of matters outside its control and accordingly does not
warrant the truth of all statements set out in this document to the extent that such statements derive
from facts and matters supplied by other persons to Vendor The statements in this document are
qualified accordingly.

Any services to be provided by Vendor as proposed in this document shall be subject to the standard
terms and conditions of Vendor for the provision of the relevant services.

Document Validity

The content of this document is valid until 4th March 2024. The pricing in this document is valid until 4th
March 2024.

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Document History

Version Author Date

V1.0 Deepak Panda 5th January 2024
V1.1 Deepak Panda 4th March 2024
V1.2 Deepak Panda 4th March 2024

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Section 1: Introduction

1.1 About Nirmiti Group.

Overview
Nirmiti Group is into construction of Government projects. There forte is being Civil contracting
company. They are into the business from last 13 years. They are not just making Building but
developing the future of the country. They are working closely with Governments and Municipal
Corporation. Having their HO in Pune, Maharashtra.

The Need

Client is looking for an Industry standard ERP solution for their operational activities and back-office
needs. The main requirements can be summed up as:

Requirements Description
Main Module and Functionality Eresource ERP – Nfra
required Admin Management
Master Management
Tendering Management
Project Planning & Control
Site Execution Management
Subcontracting & Billing Management
Purchase Management
Stores Management
Production Management
QC Management
Plant Maintenance Management
Fixed Asset Management
Payroll Management
Accounts Management

Licensing / User Count
Location Installation
Suggested Phase
Implementation Approach
Enterprise Edition – Two Companies, 50 Named Users and 35
Concurrent users
Enterprise Edition – Multi Branch & Multi Projects
Phase I – Eresource ERP Implementation

Proposed Solution
eresource ERP proposes the ERP Software – the flagship ERP from eresource ERP - Nfra.

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1.2 About eresource Infotech Pvt. Ltd.
Overview
Eresource, is the most successful web-based ERP solution providers in India. With our registered office
based in Thane, our product, Eresource ERP is making waves in the Project, Manufacturing, Process,
Fleet management, Construction, Trading and Oil & Gas Industries.

Growing as a leading enterprise solution company, Eresource provides end-to-end solutions that
leverage technology-enabling customers to grow their business. Eresource serves many clients in India
and abroad and are one of the pioneers of Web-based ERP solution.

If awards are to be considered the yardstick of proof of excellence and superiority, over the years
eresource Infotech has been pocketed many prestigious industrial awards. Eresource Infotech is the
only ERP organization in India, which has been awarded the Udyog Rattan Award along with Enterprise
Excellence Award for the year 2008. It was followed by the Business Leadership Award conferred by
Institute of Industrial Development to eresource Infotech.

At a time when the world business sector in general and IT sector in particular are reeling under
tremendous financial crunch due to economic recession, it is our dedicated commitment to fulfill our
customers’ unhindered growth makes us the most reliable ERP solution providers in the country.

We dedicate our success to our well trained and experienced professionals comprising software project
managers, project leaders, ERP consultants, ERP implementer, Chartered Accountants and management
graduates, apart from our valued customers.

Our mission is to provide world class end-to-end ERP solution for mid-market process and
manufacturing operations. Customer benefits and on-time support is our prime objective.

Products and Services

Our Service of eresource Software – ERP includes:

1. Pre-Implementation
2. Training
3. Post Implementation Services

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Section 2: Proposed Software

2.1 About Eresource ERP Software

Overview
Eresource ERP Software automates financial and operational processes and allows companies to extend
specific information and procedures securely via the Web to employees, Customers, Suppliers and
Partners. eresource ERP is fully and seamlessly integrated across the application areas of Enterprise
Resource Management (ERM), Customer Relationship Management (CRM), Supply chain Management
(SCM), and Reporting and Analysis. eresource ERP is a leading WEB BASED ERP software solution,
promising you to connect all your companies, branches, departments, customers and suppliers under a
central system. Being a web-based ERP solution, eresource ERP can be accessed from anywhere at any
time.

2.2 Eresource Edition and Features

Keeping in mind the size of Organization and business volume, Eresource has categorized its ERP
solution as eresource – ENTERPRISE Edition

It is true that implementing and managing an ERP system is an expensive affair. But these expenses
should be weighed against the benefits of the ERP system. When the benefits of the ERP system are
considered, it becomes evident that the money spend on ERP is well spent and the ERP system will pay
for itself.

Still it is apparently clear that many small and medium sized companies cannot afford to implement an
efficient ERP system, which will surely boost their business strategies in the market. Taking this matter
into account and overcome this hurdle, eresource can be implemented in every organization,
irrespective of their size or budget.

The following information outlines the basic functions available in Eresource ERP - Nfra

PROJECT: Admin Management, Masters Management, Tendering Management, Project Planning & Control, Site
Execution Management, Subcontract & Billing Management, Purchase Management, Stores Management,
Production Management, QC Management, Plant Maintenance Management, Fixed Asset Management, Payroll
Management and Accounts Management.

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Section 3: Hardware Configuration

3.1 Server Configuration

Server Components
o Intel Xeon Quad core 2.4 GHz or above processor.
o 32 GB ECC Memory.
o 500 GB x 2 HDD (2 Drives for Raid (Enterprise SSD’s Recommended)).
o 1 IP Address
o Redundant Power Supply.
o DVD Drive.
o 1 Gbps Network Adapter.
o SQL Server 2017 Std. Edition or Higher
o Windows Server 2016 Std. or Higher
o Fire Wall / VPN
o Managed Server

Workstation PC configurations
o Preferably, Windows Desktop Machines with at least 1 GB RAM and 120 GB HDD
o Windows 7 operating System with latest service packs
o MS Office 2003 or 2007 Installed

Remote Access Overview

Eresource ERP being a web-based ERP software can be accessed from anywhere at any time, just
through an Internet connection.

Besides, for remote Access connection on Intranet Environment, customer can also opt remote
connectivity through terminal server-based technology wherein access can be provided to remote
locations using normal telephone lines of ISDN connections. All the transactions are processed online on
real - time basis.

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Section 4: Implementation overview
4.1 Implementation Road-map
Business requirements and
checks for gaps in
documented processes
and business processes.
Based on the Design
document Sign-off, each
module is deployed on the
Deployment server. Head
of the department must
test the application. This
process is termed as User
Acceptance Test (UAT).
UAT must be signed-off by
the head of the
departments.
The Facility Manager must
ensure that the required
infrastructure is ready for
deployment of the product.
eresource consultant will
check the readiness of the
Infrastructure for
successful deployment of
the product at the client’s
facility.
This stage is a Go-live
stage, where all the
departments will migrate
from Legacy system to an
integrated Enterprise ERP
solution. eresource
Consultants will be
available Offsite during live
stage.
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Overview of Enterprise To understand the intent of the
Eresource ERP
Solution and Management
After identifying the gaps, Design
Pre – Implementation document is created which
comprises of Architecture, screen
Analysis and Gap Analysis shots of forms, reports, Data Record
Elements, Validation. Design
document is the prototype of
enterprise application on document
Design Document Sign-off
format. Design document has to be
signed-off by the head of the
department’s.
User Acceptance Test and eresource consultants will provide
training after the UAT is signed-off by
Sign-off of each Module
head of the departments. The
training will be provided on complete
integrated Enterprise solution.
Training and Followed by the training will be
Implementation Plan
Implementation Plan
Readiness Check for
Implementation of
After the successful implementation
Implementation and Go- of Eresource ERP, eresource will
Live of eresource ERP perform Post Implementation Audit.
The Audit is performed to check the
Security Issues, Gap Analysis of
Business requirement is captured in
Post Implementation Audit Enterprise Solution
Confidential
Suggested Approach
Eresource would like to propose following activities to Customer to help establish the institutionalize
processes to achieve Enterprise Solution Implementation using Staged representation.
1. Customer should nominate a dedicated coordinator during the entire duration of the
Implementation life cycle assignment. This resource should be familiar with the client’s
organization structure and processes at the organizational levels
2. Eresource will appoint a Consultant who will guide and provide support in following areas
3. Conduct Overview demo on Enterprise Solution, Management and Implementation process. This
helps participants to understand the model concepts and implementation perspectives
4. Map the organization processes and visualize it in a complete business model. This helps in
communication, clarification and documentation of the "TO BE" processes.
5. Consulting to assist in implementation support. This involves consulting for process definition,
Design Phase Review, compliance review, Phase-, periodic spot check to assess the status of ERP
Implementation.
a. User Acceptance Test Training and the process to log Test Cycles performance.
Methodology to connect to the Eresource consultants
b. Training on Each deliverable, right from Define, Design, Develop, Deliver and Deploy
c. Implementation Plan and training

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4.2 Phase – I:
Based on our discussion, we assume that the following will be the main implementation areas for your
company.
Software to be implemented
Implement the following modules of Eresource ERP software business essentials in a phased approach

Phase 1 –Overview on Eresource ERP and Pre-Implementation Analysis

Activities Conduct 12 days extensive analysis on business process. The consultant of
Eresource will understand the transitional documentation of each
department. The Pre-Implementation analysis will include

 Planning the project

 Generating a plan for key user training

 Collecting all master and transitional data files and history for better
understanding.

 Conducting requirements, gathering interviews, business analysis

review. (Remote)

 Master data migration

 Preparing and reviewing functional requirements

(This would familiarize the requirements, representations and terminology

of the model. This would also help gap analysis activities)

Deliverable Pre-Implementation Analysis Report

Eresource responsibility  Provide Sr. Consultant

 Master copy of the Pre-Implementation analysis

Client’s responsibility  Coordination

Eresource Resource  2 senior consultants from Eresource

Estimated duration  12 working days

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Phase 2 – Design Sign Off
Activities In the design phase the architecture is established. This phase starts with the
requirement document delivered by the requirement phase and maps the
requirements into architecture.

Deliverables  Detail Design Document of Each Module separately

 Revised Implementation Plan

Eresource responsibility  Provide Sr. Consultant

 Gap analysis

 Action planning

Client’s responsibility  Provide team members for Design Document Reviewing and Sign-off.
This team will include Department heads and Project Coordinator

 Identify a single point coordinator

 Coordination

Eresource Resource  1 senior consultants from Eresource Infotech

Estimated duration  7 Working Days

Note:
1. Design document will be dispatched for the review of the department heads before the visit of the
consultants.
2. Department heads and project coordinator should review the design document and keep ready
their reviews and Gap analysis activity, if any.
3. Eresource Consultants will assist the Department heads in signing off the design document.

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Phase 3 – User Acceptance Test & Sign-off
Activities Deployment of Following Module for TESTING by the Head of the Department
and users of respective departments. The testing should be performed based
on the guidelines provided by Eresource consultants.

Deliverables  Admin Management

 Master Management

 Tendering Management

 Project Planning & Control

 Site Execution Management

 Subcontracting & Billing Management

 Purchase Management

 Stores Management

 Production Management

 QC Management

 Plant Maintenance Management

 Fixed Asset Management

 Payroll Management

 Accounts Management

Date of Deliverable The first deliverable will be 2 modules at a time. First deliverable will be
from Eresource within 20 days from the date of the sign-off of the design document. The
subsequent deliverable (2 modules) will be within 10 days from each
deliverable

Review and Feedback After the receipt of the module, the team members of Client should review
from customer to and establish if any correction required. These Modules should be signed-off
Eresource within 8 days from the date of receipt

Eresource Provide 1 Sr. Consultant full time, Client team members can contact the
responsibility consultants of Eresource thru ticketing system

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Client’s Responsibility Following personals will be involved

 Administrator – Will test Master Module

 Head of each Departments – Will test respective Module and
Masters related to their department
 Perform Test
 Capture data
 Save data
 Check validations
 Edit record
 Delete record
 Check if all data element as per the Design document is available
in the application
 Log Bugs in bug file (if found)
 Comment for missing data elements, queries, functional problem
in each form and mail back to Eresource)
Estimated Duration for  15 Days
testing and sign-off

Phase 4 –Implementation & Training

Activities We would arrange 8 days Training program. 1st Day will include all the
department heads and their users. Second day onward, class will include all
the TEAM MEMBERS of the respective departments only.

Date of Deliverable Training, followed by Implementation will be conducted within 30 days from
from Eresource the date of UAT sign-off of last deliverable

Eresource o Provide 1 Sr. Consultant full time at Client Office

responsibility
Clients’ Responsibility
Eresource Resources 1
o Remote Training
o Query Resolution
o All Members should be made available for Training
o Remote Training
o Coordination

Estimated Duration for  20 days

Training and sign-off

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Phase 5 – Implementation
Activities  Implementation of integrated Application.
 Readiness review of Client for final Implementation.
 Review of Implementation.
Deliverable Implementation Plan

Date of Deliverable 8 days from the date of Training

from Eresource
Eresource  Provide 1 Sr. Consultant full times at Client Office.
responsibility  Implementation review
 Query Resolution
Client’s Responsibility  1 Sr. IT consultant for Implementation and coordination
 All ERP Users should start the implementation of the project
 Arrange discussion with staff members as required for readiness
check
 Access to ERP and Database
 Coordination
Eresource Resources 2

Estimated Duration for  20 days

Training and sign-off

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4.3 Implementation Activities
Implementation comprises of the following activities as are necessary to implement the above modules:

 Pre-Implementation
 Training
 Post Implementation

Office Functional Consulting

This Includes:

 System Studies and Requirements Analysis

 Gap Analysis
 Training Core Users
 Assisting the Core users in Training the other users as per their functional activity
 Company creation and parameterization and Setup
 Operational / Functional Configurations and best practices discussions
 Issue resolution, go live assistance and hand holding

This does not include activities other than the one mentioned above, Such as:

 Any data entry, accounting task or month end procedures

 Designing or creating masters or chart of accounts, or compiling opening balances for upload
 Only training and initial support will be provided to the department users
 Any activity not related to the ERP modules in this proposal

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4.4 Implementation Plan and Timeline
Schedule
Phase Activity Activity eresource Team Size
Month

1 Overview of eresource
A1 + A2 M1 2
2 Pre-Implementation Analysis & Gap Analysis

3 Design Document Sign off A3 M2 2

4 UAT Deliverable A4 M2 + M3 2 Senior Consultant

5 Implementation & Training

A5 + A6 M4 + M5 2 Senior Consultant
6 Final Implementation

4.5 Project Assumptions

1. Eresource will conduct end - user training during the implementation. The training will be given
to Customer’s Trainer. Trainer is the training team of Customer.

2. Customer’s senior Management is committed towards the implementation of ERP Solution.

3. Customer would assign personnel, who would be dedicated & capable in terms of qualifications,
experience to drive Enterprise Solution initiatives.

4. Due to any reason if any activity is delayed then other phases would also change accordingly.

4.6 Post Implementation support

AMC will be charged 18% + Tax, on the product license cost and Customization cost, after 12 months
from GO LIVE. The AMC to be paid in advance. There will be an increment of 8% YOY.

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Section 5: Commercials
5.1 Fees & Expenses

The Professional Fees to successfully execute this engagement will be INR 17,50,000

Cost Breakup:
A. Product License Cost - INR 14,00,000 For Two Companies, 50 Named Users and 35 Concurrent
users. Multi branch and multi projects.
B. Pre & Post Implementation & Training Cost - INR 3,50,000
C. Additional per User cost will be INR 7000 (One-time Cost). Minimum pack of 5 users would be
applicable.
D. Customization charges will be INR 900.00 per hour.

The above is net exclusive of GST which are payable at actual on the date of Invoice.

Payment Schedule
Product Slab
INR 7,50,000 Advance along with Purchase Order.
Balance INR 10,00,000 in 5 installments, INR 2,00,000.00 per month to be paid on 1st of every month
starting from 1st of May 2024.

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Section 6: Other Terms & Conditions

6.1 General Terms & Conditions

Work Definitions
The senior consultants deployed by the “Vendor” shall be experienced personnel and have been
associated with the vendor for at least 5 years or more

1. “Client” will allocate a senior resource as a Project Coordinator (PC) who will be the single point
of contact (SPOC) for the consultants and this project. The PC will have adequate authority to
take decisions quickly.
2. “Client” will form a Core Team (CT) for internally driving the ERP implementation activities.
3. The CT and the Management will respond positively to the PC's efforts to execute the ERP
Implementation activities on time & within budget.
4. “Client” will ensure continuity of the PC, CT and critical resources through the project duration;
in the event of critical resources leaving / relocating, alternative resources will be identified and
be assigned to the project without delay.
5. “Client” will share existing Processes and related artifacts with “Vendor” personnel as and when
required.
6. “Client” will sign-off the deliverable within 7 days of the delivery. Beyond this time the
deliverable will be presumed as accepted.
7. “Client” will give minimum of Seven days’ time to kick-off the project from the date of purchase
order.
8. “Vendor” shall not be held responsible for slippages in project schedule due to non-availability
of PC or the Core Team or relevant information from “Client”
9. The training's will be provided only to those personnel relevant to the given function.
10. “Vendor” personnel will provide its implementation services using an on-site/off-site approach
and as per the activities described in this agreement.
11. Internal: Change in projects, key roles, goals, number of people, scope, nature of business,
location, retraining, attrition, resource allocation, senior management involvement, and
unforeseen risks may call for review of this agreement.
12. As a guideline, the working hours for “Vendor” personnel will be 10:00 AM to 6:00 PM.
13. All fees mentioned are professional fees. Signed Contracts will be only valid with advance
payments. All payments are non-refundable and non-transferable.
14. Additional ERP Training if requested by “Client” after the project has gone live will be chargeable.
15. The expected time frame for the project to GO LIVE would be 4 to 5 months. Subject to timely
GAP Sign, UAT and available of Resources. Due to any reason, if any activity is delayed, then the
project will be delayed.
16. Travelling, Local Transportation, Lodging & Boarding and Food of “Vendor” 2 consultants
required in case to be present On-Site during Pre or/and Post Implementation and User
Training's to be borne by the client.
17. Training the user’s other than at Pune office would be chargeable.

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 18. AMC will be charged 18% + Tax, on the product license cost and Customization cost, after 12
months from GO LIVE. The AMC to be paid in advance. There will be an increment of 8% YOY.

What Is Not Included

1. Infrastructure
2. Enabling & Testing Connectivity at remote Location
3. Internet Connectivity
4. Network, LAN, WAN
5. Database server
6. Any other development, unless exclusively mentioned in the offer is excluded from the priced
scope
7. Any report /Print Program other than mentioned

Payment
1. Payment terms on Invoice: within 07 days in favor of Eresource Infotech Pvt Ltd. Eresource
reserves the right to terminate all services on the non – payment of dues.
2. Due to any reason if the order is canceled by the customer, advance received will not be
reimburse.
3. The advance payment received by eresource will be nonrefundable. Payments will be
through NEFT transfer in favor of The Saraswat Co-operative Bank Ltd account in the name of
Vendor eresource Infotech Pvt. Ltd., Branch: Jambli Naka Thane (W), Account No.:
018100100003371 (zero-one-eight-one-zero-zero-one-zero-zero-zero-zero-three-three-
seven-one), IFSC: SRCB0000018, Account Type : Current.
4. In the absence of clearance of the payment or unreasonable delay in payment, the
consultants reserve the right to put the consulting services on hold and restart only after the
payment is cleared.
5. TDS shall be deducted at source at applicable rate.

Confidentiality
1. Data documentation and information which is marked confidential or which is by its nature is
clearly confidential (“Confidential Information”) shall not be disclosed under conditions of
confidentiality.
2. The content may be disclosed to the extent required for proper implementation and
utilization and the proper performance of this Agreement.

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 3. The ERP Product, modules will be exclusively for use within “Client”; and “Client” shall not
share these with anyone outside the organization, without prior written consent from the
consultants.
4. The ERP Product customized for “Client”, modules will be exclusively for use within “Client”;
and “Vendor” shall not share these with anyone outside the organization, without prior
written consent from “Client”

Duration, Suspension and Termination

1. The contract shall commence on the Commencement Date and is expected by the parties to
continue until final sign-Off by the customer, subject to the provisions for termination contained
hereinafter.
2. Both parties reserve the right, without prejudice to any other rights and remedies, to suspend or
terminate forthwith the supply of any services without which thereby incurring any liability
whatsoever, except to the extent of the amount payable for the services rendered or work done.

Location
1. The Location for implementation shall be at, Client’s Head Office located: Flat 201, Decent Home,
Opp. Urbo Hotel, Ganraj Chowk, Baner, Pune -411045.

2. eresource personnel shall at all times, act and perform the duties professionally and in line with
Client working practices and shall adhere to any security procedures in force at the Location as
notified to the consultants from time to time.

Liability
Eresource shall not be liable at all for any damages to the customer or its customers arising out of usage
of its product and services, either directly or indirectly.

Delivery
All or any dates given by Eresource for delivery of the Services are given in good faith but are estimates
only.

Acceptance
The acceptance criteria will be based on successful sign-off by the customer’s support coordinator in
writing.

Change Order/Customization Approval Process

During the project either party may request, in writing in a form substantially similar to eresource
standard form to change request, additions, deletions, or modifications to the scope or nature of the
services described in this proposal (all referred to hereinafter as “changes”).

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 1. Eresource will have no obligation to commence work in connection with any change until the fee
and schedule impact of the change is agreed upon in a written change order signed by both
Eresource and the customer.
2. Upon a request for change, Eresource shall submit a proposal to the customer describing the
changes, including, as applicable, the impact of such changes on schedule and fees and expenses.
Within 5 days of receipt of the proposed change order proposal, the customer shall either
indicate its acceptance of the proposed Changes by signing the change order or advise Eresource
not to perform the changes, in which event Eresource shall proceed with the Original Services.
3. With the acceptance of this proposal, customer confirms that they have evaluated eresource ERP
appropriately and they certify that eresource ERP will be the best fit for their company.
4. Features of eresource ERP as outlined in section 2.2 “eresource editions and features” were
demonstrated to the customer and customer confirms the feature as best fit for their company.
5. Changes that would hamper the database structure will not be accepted by eresource.

Training and Sign Off

1. eresource will consider Design-sign off document as the final document pertaining to the ERP
implementation deal arrived between Vendor and Customer. The Design sign-off will be
considered as the final authentic document and the development and support staff will follow
only what is mentioned in Design sign-off document. The implementation procedure will also
follow as per Design Sign-off document. Therefore, the customer must read and understand the
Design Sign-off carefully and any change/alteration/ modification must be brought into the notice
of eresource authority for correction before the signing off of the document.
2. One-time training for each module will be provided by the eresource training team to the Trainer
of the ‘customer’. In case the customer feels that additional training is necessary, after the GO
LIVE, and then the same could be provided, which will be chargeable incidence, the charges will
be mutually agreed.
3. All training sessions should be signed-off by the respective Coordinator of “The Customer’
4. UAT (User Acceptance Test) will be treated as UAT DONE after 10 records are captured in each
form. Once the UAT is done, it is the responsibility of the Customer to make UAT Sign-off.

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General Provisions for Agreement
1. Governing Law - The parties hereby agree that this Agreement shall be construed in accordance
with the laws of India. Waiver, amendment, modification and arbitration: This proposal may call
for review with the new facts emerging in the scenario. E.g.: Inconsistent information provided by
“Client”, inadequate team competencies/skills, other undisclosed limitation or constraints
inadequate human/infrastructure resources, management issues (e.g. Planning, decision making
etc.), payments issues or any other matters that impacts the project performance. Any concerns
may be resolved using amicable means.
2. Contract Cancellation - This contract may be cancelled by either party upon mutual agreement,
and in writing, with a notice period of 2 months. Cancellation of contract does not terminate the
obligation of “Client”, to make payments for all activities completed by the consultants up to the
termination date, including travel, stay and other agreed associated costs as per the terms. Any
notice given under this agreement by either party to the other must be in writing and delivered
personally or by registered post to the others updated address.
3. Force Majeure - Neither party shall be liable to the other in respect of anything which, apart from
this provision, may constitute breach of this Agreement arising by reason of Force Majeure,
namely circumstances beyond the control of either party which shall include (but shall not be
limited to) acts of God, Civil or military authority, acts of the public enemy, war, riots, civil
disturbances, insurrections, accidents, explosions, fires, earthquakes, floods, transportation
embargoes, epidemics, acts of government, its agencies or officers. If any dispute arises between
the parties with respect to the matters covered by this Agreement which leads to a proceeding to
resolve such dispute, the respective party shall bear its reasonable attorney‘s fees, expert witness
fees and out-of-pocket costs and all other costs incurred in connection with such proceeding, in
addition to any other relief that may be awarded.

Section 7: Acceptance & Agreement

7.1 Acceptance & Agreement
Eresource and THE CUSTOMER cause this Proposal as agreed, accepted, signed & stamped by
the duly authorized representatives on the dates specified below.

For eresource Infotech Pvt. Ltd. For Nirmiti Group

Signed: _______________________ Signed: _________________________

Date: _______________________ Date: __________________________

Name: _______________________ Name: __________________________

Title: _______________________ Title: ___________________________

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Annexure II (Development Methodology)

Initiation involves starting up the project, by documenting a business case, feasibility study, and
terms of reference, appointing the team and setting up a Project Office.

Preparation involves setting out the roadmap for the project by creating the following plans:
project plan, resource plan, financial plan, quality plan, acceptance plan and communications plan.

Execution involves building the deliverables and controlling the project delivery, scope, costs,
quality, risks and issues.

Closure involves winding-down the project by releasing staff, handing over deliverables to the
customer and completing a post implementation review.

Project Initiation

Project Initiation is the first phase in the Project Life Cycle and essentially involves starting up the project.
We initiate a project by defining its purpose and scope, the justification for initiating it and the solution

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to be implemented. We assign a suitably skilled project team, set up a Project Office and perform an end
of Phase Review. The Project Initiation phase involves the following six key steps:

Project Preparation

After defining the project and appointing the project team, we're ready to enter the detailed Project
Planning phase. This involves creating a suite of planning documents to help guide the team throughout
the project delivery. The Project Preparation Phase involves completing the following 10 key steps:

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Project Execution

With a clear definition of the project and a suite of detailed project plans, we are now ready to enter the
Execution phase of the project. This is the phase in which the deliverables are physically built and
presented to the customer for acceptance. While each deliverable is being constructed, a suite of
management processes is undertaken to monitor and control the deliverables being output by the
project. These processes include managing time, cost, quality, change, risks, issues, suppliers, customers
and communication. Once all the deliverables have been produced and the customer has accepted the
final solution, the project is ready for closure.

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Project Closure

Project Closure involves releasing the final deliverables to the customer, handing over project
documentation to the business, terminating supplier contracts, releasing project resources and
communicating project closure to all stakeholders. The last remaining step is to undertake a Post
Implementation Review to identify the level of project success and note any lessons learned for future
projects.

Development Methodology

At eresource Infotech we use a continuous process throughout the life of the project. The process starts
when the project is kicked off and completes only when the solution is rolled out. Project
and are examples of continuous processes.
Development Process Components

Build /Configure

The figure above shows the various phases in a typical development project. Proposal / Project Scope is
where the phase in which the system scope is defined. Design Document / Prototype is the phase in
which the requirements are identified and a prototype is developed to implement the project. During
the Build / Demo / Feedback phase, the solution is architected and designed for implementation. Test /
Validate phase tests the solution and validates against the business requirements captured as part of

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the Project Scope. Production is a continuous phase in which the phases mentioned above get repeated
for every increment that is released.

Change Management
The Change Management Model followed by eresource Infotech is illustrated as follows:

Eresource Infotech recommends the following approach in handling the implementation related
changes. For any changes to the committed deliverable dates and deliverables from eresource Infotech
the process to be followed would be:
 Eresource Infotech identifies ahead of time if any change in deliverable dates is required.
 Eresource Infotech informs the customer at the earliest date and cannot be less than two
days from the deliverable date through mail or teleconferencing whichever is appropriate.
Eresource Infotech will inform the reason for the change.
 The customer agrees with or without conditions and sends an acknowledgement to
eresource Infotech.
 Eresource Infotech changes the project schedule accordingly.

Any changes to the committed deliverable dates and deliverables from the customer will follow the
following process:
 The Customer informs eresource Infotech at the earliest date and raises a Change Request
form.
 Eresource Infotech analyzes the changes and informs the estimated time to deliver the
changes. The customer agrees on the time and cost and sends a confirmation by e-mail.
 Eresource Infotech changes the project schedule accordingly.

--END--

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