Professional Documents
Culture Documents
It was only when I read this book that I realized what was critically
missing from the scores of business books I have read.
—David Stojakovich, Director, Quality, Compliance and
Continuous Improvement, Nipro PharmaPackaging Americas
If you want to build trust, maximize discretionary effort, and develop
talent, read this book. It provides a proven toolset that moves the
needle in the key areas that produce competitive advantage and
does this across multiple cultures and countries. The book powerfully
challenges conventional wisdom in many ways and is full of relatable
insights into how to build trust through unconditional recognition,
engagement, and by merging coaching and lean. I need this book in
Mandarin Chinese for all my leaders!
—Wayne Chin, President, PECL, Taiwan
Factories and companies exist in the real world with real people.
Frank has lived and breathed the real world of engagement for 40
years and he shares here his approach, stories, and humor (and
some rather important models) to show how leadership humility and
a belief in people can achieve amazing outcomes for everyone
involved.
—Rob Lewis, Divisional Chief Executive, Halma
Every executive should read this book! Not for the faint-hearted but
for courageous leaders serious about transforming their
organizations via their people, it provides a practical and proven
approach that has been adapted to local culture and circumstances
across many sectors. I loved the storytelling, easy-to-read style
combined with powerful and relatable examples throughout. Frank
demonstrates that creating genuine employee pull for continuous
improvement is so much better than the more traditional top-down
approach.
—Steve Howard, Operations Manager, USA
ISBN: 978-1-26-474080-2
MHID: 1-26-474080-8
The material in this eBook also appears in the print version of this
title: ISBN: 978-1-26-473901-1, MHID: 1-26-473901-X.
TERMS OF USE
Acknowledgments
Introduction: Key Challenge for Senior Leaders
CHAPTER 13 Postscript
References
Index
Acknowledgments
The pages that follow will explain how these results have been
achieved across multiple sectors and sizes of organizations. You will
discover that culture change can be much more rapid than
conventional wisdom indicates, and that many conventional
approaches to these subjects are underpowered relative to the lofty
ambitions they seek to deliver. Your organization will be able to
implement RME quickly and maximize value to customers, reducing
costs, delays, and frustrations while helping create a genuinely
competitive but employee-owned culture.