CLP Lesson Plan - Lesson 5

Teacher: Wendy Wang, Yue Zhu

Level: Intermediate 1 Date/Time: Wednesday, 2/14/24
Goal: Teach students the phrases and vocabulary that related to complaint and compliment

Objectives (SWBAT):
Students Will Be Able To…
1. Students will be able to communicate with custom service representatives
2. Students will be able to raise the cultural awareness of the possible differences between giving a
compliment
3. students will be able to understand different phrases related to giving a compliment and use them
4. Students will be able to respond to others’ compliment using different phrases

Theme: Complaint and Compliment

Materials & Technology:
● Textbook: Interchange 3

● Other materials: handouts

ACTIVITY/PROCEDURE/STAGE – INTERACTION TYPES TIME

7:00-
Opening 7:01
● How many of you have talked to custom service representatives in English?
● Do you think it’s hard? Do you think it’s a positive experience or a negative
experience?

Activity 1:
7:02-
1.1 Pre-Stage: 8:00
● Two teachers will read a dialogue
○ Teacher A: customer
○ Co-teacher B: custom service representative
● T: ask guiding questions
● S: highlight phrases

1.2. During Stage:

● Role play activity
○ 2 students in one group
○ different scenarios to different groups

1
 ○ once students finish it, they raise their hands
○ T: will give them a different scenarios
○ S: take turns

1.3 Post-Stage:
● Students present in front of the class (they can choose one of the scenarios)
● T: ask students if they have interesting structures in their conversation
● T: give them a list of vocabulary and explain them
● Back-up activity: bingo game (I have many different cards, so we can do two rounds if
time allows)

Tangible Outcome & T. feedback/peer feedback:

Students will know how to make complaints and how to respond to complaints.

Transition to #2 Ok, now let try to clear up our mood and move to our new topic of today.
Activity 2:
8:00-
2.1 Pre-Stage: 8:40
● T shows Ss a screenshot from the video,letting Ss predict the word for filling the blank
in the picture.
2.2. During Stage:
● Play the video “street compliment” for the students for the first time. T will ask Ss to
figure out the relationship between each partner.
● T will give Ss the transcript of the video and play the video again. This time, T will
ask Ss to highlight some phrases and vocabulary of compliments that they think are
good. T will tell students that for those words in bold, it is ok if they do not know
them yet, because T will provide a glossary of it later on.
● In pairs, T will let students discuss their highlighted phrases and vocabulary, and
encourage them to discuss some of the bolded words if they figure them out based on
the content .
2.3 Post-Stage:
● T will give Ss the glossary and answer any possible questions related to unknown
words and phrases.
● Role play
○ In pairs, each student will be assigned a group from the video. They need to act
out the compliments themselves.
○ T will tell students that they can refer to the transcript if they want, but their
own creativity is highly welcomed.

Tangible Outcome & T. feedback/peer feedback:

Students will be able to understand the concept of compliment and learn new phrases and
vocabulary related to giving a compliment.
Transition to #4 Ok, so after learning about other’s stories, I am also quite curious about
compliment related issues in your culture and country.
Activity 3:

2
 8:40-
3.1 Pre-Stage: 9:00
● Discussion question: T will ask Ss about the potential cultural differences on giving
and responding to compliments.

3.2. During Stage:

● T gives students different pieces of compliments and one response that needs to be
improved. In pairs, Ss need to figure out a better response to the compliment. (If some
groups finish earlier, T will give them another scenario)

3.3 Post-Stage:
● T will give students a handout of the common phrases on responding to a compliment.
● As a whole class, Ss will practice the common phrases for responding to a compliment
together.
○ (If there is an odd number of students, T will invite one of the co-teacher to
join the activity) 3-4 students need to form one small circle and the remaining
3-4 students will form a larger circle outside the small circle. Ss from the inner
circle will face outside and Ss from the outer circle will face inside.
○ Each student will give a partner. For the first round, Ss from the inner circle
will be the one to give compliments to the Ss from the outer circle. Ss from the
outer circle need to respond to the compliments.
○ Whenever Ss hear T clapping hands twice, Ss from the outer circle will need to
move in a certain way to get a new partner. Ss from the inner circle do not
move. With a new partner, Ss will do the same thing (Ss from inner circle give
compliments, and Ss from outer circle respond to compliments).
○ When Ss meet the same partner for a second time, they need to switch roles.
This time, Ss from the outer circle will be the one who give compliments and
Ss from the inner circle need to respond to the compliment.
Tangible Outcome & T. feedback/peer feedback:
Students will be able to respond to compliments using different phrases comfortably.
Transition to wrap-up: Hope this activity makes you feel happier at the end of the class, and
at the special Valentine's Day you can give compliments to people you love.

Wrap-up (e.g: Exit ticket, review of language foci)

Remind students of the classroom change tomorrow.

Anticipated Problems & Suggested Solutions:

● Students might have some unfamiliar words in the reading or listening material. T will prepare a
glossary for them to check out.

Contingency Plans (what you will do if you finish early, etc.):

● If we have more time, we will play the bingo game for two rounds.
Post-Lesson Reflections.
● I thought everybody knew how to play bingo, so I didn’t leave time to explain the rules.
Surprisingly, I did the explanation two to three times.

3
● Students really like the topic of compliments and when I gave them handouts of common
compliments phrases, a lot of students said “it was really helpful”. Also, for the last activity
(group compliment), I was glad that most of the students understood the instructions clearly and
were able to do the activity really well.