Jaswinder Singh

Jaipur,Rajasthan | 8426839603 | singhchaddha6@gmail.com |

PROFESSIONAL SUMMARY

A highly technical, 4 x certified Salesforce Developer with 2 years’ experience configuring Salesforce Sales, Service and
Marketing Cloud. Proven ability to analyze, design and optimize business processes with hands-on experience implementing
change, increasing user adoption and driving best practice.

CERTIFICATIONS AWARDS

▶ Salesforce Certified Administrator ▶ Awarded Service Desk Employee Of The Year 2019
▶ Salesforce Platform App Builder
▶ Recognised as Volunteer of the Month March 2021 for
▶ Salesforce Sales Cloud Consultant
contributions to the mentoring scheme.
▶ Salesforce Marketing Cloud Administrator
▶ Trailhead Ranger

SKILLS

▶ Salesforce Administration: Sales Cloud, Service Cloud, Marketing Cloud

▶ Third party Apps: DocuSign, Skuid, Avochato

▶ Business Analysis

▶ Project Management

▶ Tableau CRM
▶ Financial service cloud

EXPERIENCE

IBM, Salesforce Developer

October 2021 - February 2022

▶ Migrated 3 business units onto the shared global Salesforce platform, saving the company $20,000 annually on
legacy platforms.

▶ Formed a Salesforce Steering Committee, proactively creating a roadmap, increasing adoption from senior leadership
by 40%.

▶ Implemented Cases and onboarded support team, leading to several improved KPIs including improving first call
resolution rate by 15% and agent satisfaction by 25%.

▶ Created financial accounts and holdings in fsc

▶ Worked on automatic upgrades in fsc project.

IBM, Salesforce Consultant

February 2022 - October 2022

Salesforce Consultant, supporting 500+ Sales and Marketing Cloud users.

▶ Designed and implemented a new lead scoring process, improving conversion rate by 20%.

▶ Improved user adoption by 30% via a program of platform enhancements, including branding, custom apps,
and standardized reports and dashboards.
▶ Implemented Marketing Cloud, automating repetitive tasks and increasing automation, saving each marketing user at
 least 1 hour of manual data entry per day.

IBM, Salesforce Business Analyst

October 2022 - February 2023

▶ Managing support tickets using Cases, improved case resolution time by 10%.

▶ Developed reports, dashboards, and processes to continuously monitor data quality and integrity, reducing
duplicate accounts by 20%.

EDUCATION

Arya College — B.tech — 70 percentage

HOBBIES AND INTERESTS

▶ Salesforce Administrator User Group Leader

▶ Mentoring via the Trailblazer Mentorship program

▶ Author at Salesforce Ben