A Study on CRM Practice of SAS Hyundai

Table 4.6: Table showing the Sales executive role in explanation the features of car to
customer.

Explanation IN NUMBERS IN PERCENTAGE

Convincing 12 24
Satisfactory 18 36
Unless asked 20 40
Total 50 100

Analysis: Out of the 50 respondent , 24% of them felt the explanation to be “convincing”,36%
felt it as “ satisfactory “ and major percentage 40% felt it to be “ non-convincing” .

Chart 4.6: Chart showing the Sales executive role in explaining the features of car to customer

Sales Executive Performance

24%
40%
Convincing
Satisfactory
36% Unless asked

Interpretation: Majority of the respondent i.e. 40% found the sales executive don’t explain
the entire feature unless asked by the customer.

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