SUZAN Address: Town square, Al Qudra -

Dubai
KWAGALA
11th- December 1995 United Arab Emirates
Country of Birth: Uganda
Mob: +971527371067
E-mail kwagalasuzana@gmail.com
Visit visa holder

PERSONAL STATEMENT
A professional experienced individual with excellent interpersonal skills to successfully handle a variety of guests/
customer interactions and to effectively work alongside other employees. I do possess the ability to work well under
pressure to efficiently handle customers/guest issues in the most appropriate manner while positively representing the
organization as a whole
CORE COMPETENCIES
❖ Written and verbal communication skills
❖ Organization skills
❖ Time-management skills
❖ Teamwork skills
❖ Multitasking skills
❖ The ability to process transactions quickly and accurately in a fast-paced environment
❖ Computer literacy
❖ Guest and customer service acumen
❖ Microsoft, Micros and Opera knowledge

PROFESSIONAL EXPERIENCE

Waitress June 2020-May 2022

Millennium Terrace Hotel -Kampala
❖ Greeting guests and setting a positive welcoming atmosphere
❖ Greet and escort customers to their tables
❖ Present menu and provide detailed information when asked (e.g., about portions, ingredients or
potential food allergies)
❖ Prepare tables by setting up linens, silverware and glasses
❖ Inform customers about the day’s specials
❖ Offer menu recommendations upon request
❖ Up-sell additional products when appropriate
❖ Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
East view hotel apartments May 2018-Feb-
Job Title: waitress 2020
❖ Welcoming guests and promptly attending to tables
❖ Serving food and beverages to guests making recommendations if needed
❖ Sharing the menu knowledge to assist guests with questions and special requests
❖ Recording transactions in the MICROS system correctly and timely
❖ Check-in with guests to assure satisfaction with each course and beverage
❖ Cleaning tables, complete closing duties and re-stock tableware and other supplies
QUALIFICATION

1. Bachelors in Business Administration. (Makerere University Business School) -2014 to 2017

2. Uganda advanced Certificate of Education, Lake view senior secondary school – 2007 to 2013