Estimate

CUSTOMER_EXPERIENCE <--- PERCEIVED_SERVICE_QUALITY 0.155

CUSTOMER_EXPERIENCE <--- PERCEIVED_VALUE 0.198

USER_ENGAGEMENT <--- PERCEIVED_VALUE 0.363

USER_ENGAGEMENT <--- CUSTOMER_EXPERIENCE -0.207

CUSTOMER_LOYALTY <--- CUSTOMER_EXPERIENCE 0.284

CUSTOMER_LOYALTY <--- USER_ENGAGEMENT 0.315

PSQL_1 <--- PERCEIVED_SERVICE_QUALITY 0.62

PSQL_2 <--- PERCEIVED_SERVICE_QUALITY 0.673

PSQL_3 <--- PERCEIVED_SERVICE_QUALITY 0.719

PSQL_4 <--- PERCEIVED_SERVICE_QUALITY 0.77

PSQL_5 <--- PERCEIVED_SERVICE_QUALITY 0.668

PV_3 <--- PERCEIVED_VALUE 0.808

PV_2 <--- PERCEIVED_VALUE 0.7

PV_1 <--- PERCEIVED_VALUE 0.556

UE_3 <--- USER_ENGAGEMENT 0.616

UE_2 <--- USER_ENGAGEMENT 0.768

UE_1 <--- USER_ENGAGEMENT 0.836

CE_1 <--- CUSTOMER_EXPERIENCE 0.738

CE_2 <--- CUSTOMER_EXPERIENCE 0.642

CE_3 <--- CUSTOMER_EXPERIENCE 0.663

CL_1 <--- CUSTOMER_LOYALTY 0.775

CL_2 <--- CUSTOMER_LOYALTY 0.912

CL_3 <--- CUSTOMER_LOYALTY 0.841
Kode Indikator 𝝀i 𝝀i2 𝜹𝒊 = (𝟏 − 𝝀𝒊 𝟐 ) C.R. AVE Kesimpulan

PSQL1 0.620 0.384 0.616 0.820 0.570 Valid

PSQL2 0.673 0.453 0.547

PSQL3 0.719 0.517 0.483

PSQL4 0.770 0.593 0.407

PSQL5 0.668 0.446 0.554

∑ 3.450 2.393 2.607

∑^2 11.903

PV1 0.556 0.309 0.691 0.733 0.571 Valid

PV2 0.700 0.490 0.510

PV3 0.808 0.653 0.347

∑ 2.064 1.452 1.548

∑^2 4.260

CL1 0.775 0.601 0.399 0.881 0.746 Valid

CL2 0.912 0.832 0.168

 CL3 0.841 0.707 0.293

∑ 2.528 2.140 0.860

∑^2 6.391

UE1 0.836 0.699 0.301 0.787 0.625 Valid

UE2 0.768 0.590 0.410

UE3 0.616 0.379 0.621

∑ 2.220 1.668 1.332

∑^2 4.928
CE1 0.738 0.545 0.455 0.722 0.560 Valid
CE2 0.642 0.412 0.588
CE3 0.663 0.440 0.560
∑ 2.043 1.396 1.604
∑^2 4.174

Berdasarkan pada tabel 4. dapat dilihat bahwa tersedia hasil perhitungan CR dan AVE, seluruh
variabel memenuhi kriteria CR >0,70 yang menandakan bahwa seluruh indikator memiliki
konsistensi internal yang baik. Dapat dilihat kembali pada seluruh variabel juga memenuhi
kriteria AVE>0,50 yang menandakan bahwa seluruh indikator yang digunakan dalam
penelitian ini adalah reliabel.
 PERCEIVE
CUSTOMER_EXPERIEN D_SERVIC
<--- 0.253
CE E_QUALIT
Y
PERCEIVE
USER_ENGAGEMENT <--- 0.014
D_VALUE
CUSTOMER_EXPERIEN PERCEIVE
<--- -0.132
CE D_VALUE
CUSTOME
CUSTOMER_LOYALTY <--- R_EXPERI 0.142
ENCE
USER_EN
CUSTOMER_LOYALTY <--- GAGEME 0.275
NT

PERCEIVE
D_SERVIC
PSQL1 <--- 0.831
E_QUALIT
Y

PERCEIVE
D_SERVIC
PSQL2 <--- 0.804
E_QUALIT
Y

PERCEIVE
D_SERVIC
PSQL3 <--- 0.798
E_QUALIT
Y

PERCEIVE
D_SERVIC
PSQL4 <--- 0.775
E_QUALIT
Y

PERCEIVE
D_SERVIC
PSQL5 <--- 0.745
E_QUALIT
Y
PERCEIVE
PV3 <--- 0.852
D_VALUE
PERCEIVE
PV2 <--- 0.73
D_VALUE
PERCEIVE
PV1 <--- 0.842
D_VALUE
USER_EN
UE3 <--- GAGEME 0.615
NT
USER_EN
UE2 <--- GAGEME 0.766
NT
 USER_EN
UE1 <--- GAGEME 0.776
NT
CUSTOME
CE1 <--- R_EXPERI 0.661
ENCE
CUSTOME
CE2 <--- R_EXPERI 0.705
ENCE
CUSTOME
CE3 <--- R_EXPERI 0.708
ENCE
CUSTOME
CL1 <--- R_LOYALT 0.746
Y
CUSTOME
CL2 <--- R_LOYALT 0.845
Y
CUSTOME
CL3 <--- R_LOYALT 0.818
Y
 Measurement
Standar Σ Standar (Σ Standard Construct
Indikator Error (1-std
Loading Loading2 Loading)2 Reliability
Loading)
Perceived Usefulness
PU1 0.545 0.297 0.703
PU3 0.615 0.378 0.622
PU4 0.646 0.417 0.583 5.406 0.70
PU5 0.519 0.269 0.731
Jumlah 2.325 1.362 2.638
Customer Experience
CE3 0.553 0.306 0.694
CE4 0.589 0.347 0.653
2.883 0.63
CE5 0.556 0.309 0.691
Jumlah 1.698 0.962 2.038
Service Quality
SQ1 0.660 0.436 0.564
SQ2 0.640 0.410 0.590
4.024 0.67
SQ4 0.706 0.498 0.502
Jumlah 2.006 1.344 1.656
Customer Engagement
Ceng1 0.532 0.283 0.717
Ceng4 0.582 0.339 0.661
3.356 0.65
Ceng5 0.718 0.516 0.484
Jumlah 1.832 1.137 1.863
Repurchase Intention
RI1 0.633 0.401 0.599
RI2 0.555 0.308 0.692
3.161 0.64
RI3 0.590 0.348 0.652
Jumlah 1.778 1.057 1.943
Variance Extracted

0.47

0.45

0.55

0.50

0.48
Kode Indikator 𝝀i 𝝀i2 𝜹𝒊 = (𝟏 − 𝝀𝒊 𝟐 )C.R. AVE Kesimpulan
PSQL1 0.620 0.384 0.616 0.820 0.570 Valid
PSQL2 0.673 0.453 0.547
PSQL3 0.719 0.517 0.483
PSQL4 0.770 0.593 0.407
PSQL5 0.668 0.446 0.554
∑ 3.450 2.393 2.607
∑^2 11.903
PV1 0.556 0.309 0.691 0.733 0.571 Valid
PV2 0.700 0.490 0.510
PV3 0.808 0.653 0.347
∑ 2.064 1.452 1.548
∑^2 4.260
CL1 0.775 0.601 0.399 0.881 0.746 Valid
CL2 0.912 0.832 0.168
CL3 0.841 0.707 0.293
∑ 2.528 2.140 0.860
∑^2 6.391
UE1 0.836 0.699 0.301 0.787 0.625 Valid
UE2 0.768 0.590 0.410
UE3 0.616 0.379 0.621
∑ 2.220 1.668 1.332
∑^2 4.928
CE1 0.738 0.545 0.455 0.722 0.560 Valid
CE2 0.642 0.412 0.588
CE3 0.663 0.440 0.560
∑ 2.043 1.396 1.604
∑^2 4.174