UNIVERSITY OF CAGAYAN VALLEY Doc.

Code: QAO-F021
Victor Ventura Perez (VVP) Campus, Balzain Highway, Centro 12, Tuguegarao City
(078) 844-8978 – (Fax) (078) 844-0086 – (Fax)
Revision No.: 02
Main Campus, College Avenue, Centro 8, Tuguegarao City(
078) 844-8979- Fax (078) 844-8981 (COH) Revision Date: 07.17.2023

Effectivity Date: 07.18.2023

RISK & OPPORTUNITY REGISTER
Page: 1 |6

Area: Parent-Student Concierge Head: Orlando Turingan, Jr.

Last Date of Review:

INTERESTED PARTIES RELEVANT TO QMS

(Part 1 of 4)

INTERESTED PARTIES REQUIREMENT (NEEDS AND EXPECTATIONS)

I Students To be able to address their issues, concerns, and queries to solve them immediately.
N
T Offices: Cashier’s Office, System’s To aids such offices in addressing queries regarding payment verification via Gcash and
E Office, Emissd Office online remittances, students assessments and credentials.
R
N
A
L

E To be able to address their issues, concerns, and queries to solve them

X immediately.
Parents
T
E
R
N
 UNIVERSITY OF CAGAYAN VALLEY Doc. Code: QAO-F021
Victor Ventura Perez (VVP) Campus, Balzain Highway, Centro 12, Tuguegarao City
(078) 844-8978 – (Fax) (078) 844-0086 – (Fax)
Revision No.: 02
Main Campus, College Avenue, Centro 8, Tuguegarao City(
078) 844-8979- Fax (078) 844-8981 (COH) Revision Date: 07.17.2023

Effectivity Date: 07.18.2023

RISK & OPPORTUNITY REGISTER
Page: 2 |6

A
L

SWOT ANALYSIS
(Part 2 of 4)

INTERNAL POSITIVE (STRENGTHS) NEGATIVE (WEAKNESSES)

ISSUES
Complete staff to render services from 6:00am to Having trouble sometimes because of the internet or data
10:00pm, Monday-Saturday connection.
Provision of blended services (online and face-to-face) Late dissemination of activities program coming from
for Parent, Student, Alumni, and other Organizations. different offices
Smooth relationship with other involved offices.
 UNIVERSITY OF CAGAYAN VALLEY Doc. Code: QAO-F021
Victor Ventura Perez (VVP) Campus, Balzain Highway, Centro 12, Tuguegarao City
(078) 844-8978 – (Fax) (078) 844-0086 – (Fax)
Revision No.: 02
Main Campus, College Avenue, Centro 8, Tuguegarao City(
078) 844-8979- Fax (078) 844-8981 (COH) Revision Date: 07.17.2023

Effectivity Date: 07.18.2023

RISK & OPPORTUNITY REGISTER
Page: 3 |6

POSITIVE (OPPORTUNITIES) NEGATIVE (THREATS)

Availability to provide the assistance and information Having trouble due to internet and internet connection
needed by the alumni, parent-students and other
organization
Reluctance of parents and external customer to provide
EXTERNA personal information needed in order to properly address
L ISSUES issues and concerns

RISK AND OPPORTUNITY REGISTER

 UNIVERSITY OF CAGAYAN VALLEY Doc. Code: QAO-F021
Victor Ventura Perez (VVP) Campus, Balzain Highway, Centro 12, Tuguegarao City
(078) 844-8978 – (Fax) (078) 844-0086 – (Fax)
Revision No.: 02
Main Campus, College Avenue, Centro 8, Tuguegarao City(
078) 844-8979- Fax (078) 844-8981 (COH) Revision Date: 07.17.2023

Effectivity Date: 07.18.2023

RISK & OPPORTUNITY REGISTER
Page: 4 |6

Risk/Opportunity
Risk/Opportunity Title Existing Risk/ Exposure/
Date Risk or Causes & Probability/ Impact/ Significant? Risk/Opportunity
& Description
Raised Consequences Opportunity Risk (Y/N) Control Plan
Opportunity? Likelihood Severity
Control Rating

Wrong Causes N/A 2 4 8 Y To explain to

identification costumers/callers
with the use -Some of FB that the university
of dummy users are just observes
accounts using confidentiality of
information received

PSC Staff Cause The PSC Staff 2 4 8 Y To be able to explain

cannot take will endorse the Data Privacy
immediate Employees the issues to Policy
action personal issues their
because they such as loan Supervisor/Dir
must adhere shark through ector
to the online.
process by Consequence
coordinating
with other The University
offices. (HR will be involve to
Office) the employee’s
personal issues.

Fake news Cause The PSC Staff 2 4 8 Y Coordinating to the

that are will coordinate appropriate offices to
That Fake news
 UNIVERSITY OF CAGAYAN VALLEY Doc. Code: QAO-F021
Victor Ventura Perez (VVP) Campus, Balzain Highway, Centro 12, Tuguegarao City
(078) 844-8978 – (Fax) (078) 844-0086 – (Fax)
Revision No.: 02
Main Campus, College Avenue, Centro 8, Tuguegarao City(
078) 844-8979- Fax (078) 844-8981 (COH) Revision Date: 07.17.2023

Effectivity Date: 07.18.2023

RISK & OPPORTUNITY REGISTER
Page: 5 |6

spreading they get outside to other office confirm such

outside the the campus be by confirming information
campus and misunderstood the proper
they will information
clarify it on
the Consequence
page/inbox
of UCV It will result
Official information
Facebook conflict between
page the proper
information from
the University
and information
obtained outside
the University
 UNIVERSITY OF CAGAYAN VALLEY Doc. Code: QAO-F021
Victor Ventura Perez (VVP) Campus, Balzain Highway, Centro 12, Tuguegarao City
(078) 844-8978 – (Fax) (078) 844-0086 – (Fax)
Revision No.: 02
Main Campus, College Avenue, Centro 8, Tuguegarao City(
078) 844-8979- Fax (078) 844-8981 (COH) Revision Date: 07.17.2023

Effectivity Date: 07.18.2023

RISK & OPPORTUNITY REGISTER
Page: 6 |6

Risk Legend :
RISK OPPORTUNITY

IMPACT IMPACT

(Severity) (Severity)

NEGLIGEABLE MARGINAL MODERATE CRITICAL CATASTROPHIC NEGLIGEABLE MARGINAL MODERATE CRITICAL ADVANTAGEOUS

(1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
FREQUENT 5 10 15 20 25 5 10 15 20 25 FREQUENT P
R
(5) Needs action Needs action Needs action Needs action Needs action Needs action Needs action Needs action Needs action Needs action (5) O
B
A
PROBABLE 4 8 12 16 20 4 8 12 16 20 PROBABLE B
I
PR
(4) Needs action Needs action Needs action Needs action Needs action Needs action Needs action Needs action Needs action Needs action (4) L
I
OB
OCCASIONAL OCCASIONAL T
ABI 3 6 9 12 15 3 6 9 12 15 Y
LIT
Y (3) Risk is accepted Needs action Needs action Needs action Needs action Risk is accepted Needs action Needs action Needs action Needs action (3) (
(Lik
L
elih
4 i
ood REMOTE 2 6 8 10 2 4 6 8 10 REMOTE
k
)
e
Risk is
(2) No action required
accepted
Needs action Needs action Needs action No action required Risk is accepted Needs action Needs action Needs action (2) l
i
h
IMPROBABLE 1 2 3 4 5 1 2 3 4 5 IMPROBABLE o
o
No action d
(1) No action required
required
Risk is accepted Needs action Needs action No action required No action required Risk is accepted Needs action Needs action (1) )
 UNIVERSITY OF CAGAYAN VALLEY Doc. Code: QAO-F021
Victor Ventura Perez (VVP) Campus, Balzain Highway, Centro 12, Tuguegarao City
(078) 844-8978 – (Fax) (078) 844-0086 – (Fax)
Revision No.: 02
Main Campus, College Avenue, Centro 8, Tuguegarao City(
078) 844-8979- Fax (078) 844-8981 (COH) Revision Date: 07.17.2023

Effectivity Date: 07.18.2023

RISK & OPPORTUNITY REGISTER
Page: 7 |6

RISK AND OPPORTUNITY CONTROL PLAN

(Part 4 of 4)

SIGNIFICANT PERSON/S START MONITORING

PLANNED ACTION END DATE RECORD
RISK/OPPORTUNITY RESPONSIBLE DATE FREQUENCY

Wrong identification with To be able to explain December, Continuou Monthly Monthly

the use of dummy the Data Privacy PSC Staff 2022 s Reports
accounts Policy
 UNIVERSITY OF CAGAYAN VALLEY Doc. Code: QAO-F021
Victor Ventura Perez (VVP) Campus, Balzain Highway, Centro 12, Tuguegarao City
(078) 844-8978 – (Fax) (078) 844-0086 – (Fax)
Revision No.: 02
Main Campus, College Avenue, Centro 8, Tuguegarao City(
078) 844-8979- Fax (078) 844-8981 (COH) Revision Date: 07.17.2023

Effectivity Date: 07.18.2023

RISK & OPPORTUNITY REGISTER
Page: 8 |6

PSC Staff cannot take To be able to explain December, Continuou Monthly Case Report
immediate action the Data Privacy PSC Staff 2022 s
because they must Policy. and the
adhere to the process by Supervisor/
coordinating with other Director
offices. (HR Office)

Fake news that are Coordinating to the December, Continuou Monthly N/A
spreading outside the appropriate offices to 2022 s
campus and they will confirm such
PSC Staff
clarify it on the informations.
page/inbox of UCV
Official Facebook page