Chapter 1: The problem and it’s setting

A. Introduction

One of the strands offered in the Technical-Vocational-Livelihood (TVL) Track in Senior High
School is Information Communication and Technology (ICT). It is designed to provide you with
the technical skills and knowledge in using tools and equipment that allows people to interact in
the digital world. ICT is technology that supports activities involving information. Such
activities include gathering, processing, storing and presenting data. Increasingly these activities
also involve collaboration and communication. Hence IT has become ICT: information and
communication technology Under this strand, you will learn relevant skills and knowledge in
various disciplines such as illustration, web designing and computer programming. This will also
help to enhance their skills in animation and illustration which will help them thrive in the
creative field. ICT tools enable anytime, anywhere access to information and resources. Given
the proliferation of internet connectivity, the curriculum recognizes the fact that being connected
to the internet offers tremendous benefits to teachers in terms of capabilities to access
information and resources of various kinds and to utilize them in their teaching-learning.. The
best thing about this strand is that you can earn a National Certificate (NC), provided that you
pass the assessments from TESDA. National Certificates can help boost you chances for
employment in the future
.
ICT has become one of the aspects that is very much considered in the world of education from
now on. The use of ICT in planning, process, and evaluation of learning is a very lively
discussion discussed by Indonesian education practitioners. Asrial (2019).

Statement of the problem

Specifically, it seeks to answer the following questions:
1. What is the perception of ICT students to CSS?

2. What are the benefits of CSS to ICT students?

3. What are challenges encountered by ICT students in studying CSS?

4. How do the ICT students apply their learnings in CSS

Conceptual Framework

Computer System Servicing

Skills Knowledge

Coding Assembling &

Disassembling Availability Understanding

Hacking

Proficiency of ICT Students

Significance of the Study
This study will identify the Proficiency of ICT students in Computer Systems Servicing. The
beneficiaries listed may use this for future reference for their ICT TVL strand and research.
This study is identified to be beneficial to the following:

ICT students- ICT students will get an information and ideas on how proficient is computer
system servicing learnings.

Future Researchers- Future researchers will be beneficial to this study. Through this studies
future researchers will be informed that Computer Systems Servicing learnings are very
proficient to ICT students. Through the Computer System Servicing learnings, ICT student’s
skill will be their advantages when applying a job.

Parents – Parents will be beneficial from this study because if their child had a learning skills in
CSS it will be their advantage to be accepted in a job easily. It will benefits the parents since
their child can accept in the job after taking a ICT strand in senior high school. So even without
taking a college degree they can accept in the job.

Scope and Delimitation

The researchers are focus only to the information regarding to the Analysis on the Proficiency of
ICT Student in Computer System Servicing by Grade 12-ICT students of Sta. Catalina National
High School. This study was conducted within the first semester under TVL track, in year 2021-
2022. The researchers will gather data by surveying and interviewing the target respondents
which is the students that are taking ICT field, by the time that they are available. This study will
be considered the personal information of the 40 ICT students from Grade 11 and 12 ICT
students of Sta. Catalina National High School-Senior High School. It includes their socio-
demographic profiles such as their name, grade and section.
To really comprehend this research the following terms are conceptually given
(https//:www.dictionary.cambridge.org)
Definition of Terms
To really comprehend this research the following terms are conceptually given
(https//:www.dictionary.cambridge.org)

• Computer system servicing consist of competencies that must possess to enable to install
and configure computer system set up computer network and serves to maintain and
repairs computer system.

• Cyberspace the internet considered as an imaginary area where you can communicate
with people and find information.

• ICT a school subject in which student learn to use computer and other electronic
equipment to store and send information.

• Researchers someone who studies a subject, especially in order to discover new

information or reach a new understanding.

• Network a large system consisting parts that are connected together to allow movement
or communication between or along the parts or between the parts and a control center.

• Proficiency the fact of having the skill and for doing something.

• Respondent a person who answer a request for information

 Chapter 2: Review of Related Literature
This chapter presents the review of related literature and studies on the Analysis on the
Proficiency of ICT students in Computer System Servicing. The perceptions, benefits and
challenges will be discussed.

Related Literature
Alandejani, J&Almandani, F. (2018). Stated that ICT in education has become a vital component
in ensuring that the country’s workforce is skilled and prepared to address development
problems and worldwide employment possibilities. Computer System Servicing is very vital to
students in this modem generation, as it covers basic and common competencies including
installing, maintaining, configuring, and diagnosing computer systems and networks.

We should bear in mind that the main challenge now is how to address this technological
approach to the teaching and learning process. According to Herrera (2015), technology and its
contributions are changing. And rapidly changing the realms of knowledge It is possible to find
it here. It is recognized that education, as a discipline, is facing new issues that require further
investigation. Teachers have seen their role change into that of agents with the ability to generate
the necessary skills for a society yearning for technological knowledge and frequent use of it in
various educational matters as a result of the transformative vision of a society that needs to
integrate ICT into the classroom.

Most universities that have fully adopted ICT have recorded immense advancement in the
application of ICT for the improvement of learning methods, teaching, research, and
development. J.E Lawrence (2015).

J.S. FU.(2013). Stated that the second issue is that technology advancements make it harder to
distinguish their impact from that of their surroundings. As a result, such study attracts a lot of
criticism because rapid technological developments will render the utilized parameters
worthless, and thus no definite results can be made from such studies. Furthermore, many of the
studies on this topic are based on scientific comparative studies. These studies show that
implementing ICT in educational institutions can improve the quality of the institution.
Furthermore, the majority of studies have focused on cognitive outcomes, with the exception of a
few recent studies that have discovered beneficial treatments.

Technology has changed the educational landscape because of information, the speed with which
information can be accessed, and the variety of learning options available. Computer System
Servicing is a great way to help students enhance their grades. It can improve their abilities and
configuration wit the internet and information technology. (Moskal,2018).

Solar et al. (2013). Suggest that incorporating ICT into the classroom improves the quality of
learning and education. This is in line with Gallegos et al. [19], who claim that a country’s ICT
policies and regulations must be effective and robust at all levels in order to improve education
quality.

Related Studies
Information communication technology (ICT) is among the latest innovations that has
revolutionized various operations in the close. It is particularly important in the field of
education since it has recently created such platforms and opportunities that have facilitated to
some extent the acquisition of knowledge. This phenomenon has been highlighted in this study
which indicates how students view ICT as a component of their study program. From the results
of the questionnaire, it has been evident that a majority of the respondent’s value ICT, and each
of them feels that they should have the gadgets to be able to adopt ICT more closely.

Another revelation of this study was that students who score higher grades in GPA are more
interested in ICT than their colleagues who score lower grades. This is likely because ICT
demands some basic knowledge for anyone to embrace it. Brighter students are therefore more
likely to embrace ICT. Furthermore, ICT requires concentration of the participants, and this
makes people to remain brighter to embrace the technology. It was also revealed in this study
that social science students readily adopt ICT more than their other counterparts. This is because
most of their courses involve social networking, and ICT becomes a major factor in regulating
the social interactions. It is necessary to consider the fact that social sciences bring people
together, and ICT too, through social networking, brings people closer and breaks the
geographical barriers that hinder communication. An interesting finding of this study states that
there has been an increased use of ICT particularly to search for information related to studies.
Adoption of ICT therefore is very high among the university students as majority (more than
two-thirds) use ICT at least for two hours in a day. Hence, there is need to offer full support to
students’ access of ICT as it has the potential to improve their academic performance. At the
same time, this has also been observed in this study that a majority of the students who use the
ICT for academic purposes are also involved in the use of social media which consumes a lot of
their time. This is consistent with the findings of Sánchez et al. Care should be taken by these
students to create a balance between constructive use of ICT and ordinary social networking .
From the study, there is also a strong indication that, in terms of gender, females have adopted
ICT more than their male counterparts. The study thus hints that female students are capable of
making quicker communication using their smart phones as compared to male students. This
concludes that social networking or the social networks are frequented by females more than
males. ICT has also made it possible for female students to participate in activities that they were
not able to do on other platforms or occasions due to the restrictions for the females in society.

These skills are particularly important for those in the technical and engineering disciplines. This
study found that student’s conception of ICT skills were mainly as informative, constructive,
communicative or situated tools. Some of the challenge’s students faced in acquiring ICT skills
were related to internet connectivity, lack of software and hardware resources and lack of
software and hardware. Resources and lack of practical skills.

Therefore, Computer Systems Servicing Android-based Simulation App was created in six
stages, which included system planning, system analysis, system design, and system
implementation. The design process includes system testing, integration, and maintenance. In
terms of functional suitability, usability, reliability, performance efficiency, and portability,
acceptability is Highly Effective. One of the system’s upgrades is the addition of 5S to the
system. Precautions, Occupational Safety and Health, Personal Protective Equipment, SATA,
and other necessary construction measures Mismatch.
 Chapter 3: Methodology
Research Design
The research design is a Quantitative Research. The design used for this study is Descriptive
Research design. The goal of descriptive research is to find out who, what, where, when, and
how much something costs. As a result, this approach is utilized when the primary goal of the
research is to simply observe and describe a phenomenon as it occurs. The research chooses this
design to know the proficiency of the ICT students in learning the Computer System Servicing.
The researchers tends to know the challenges, benefits and perceptions of the ICT students. This
design will perfectly fit in the questions because it helps the researchers to have the opinions of
the respondents.

Research Sample
The researchers chose a total of 40 respondents from Grade 11 and 12 ICT students in Sta.
Catalina National High School to obtain substantial information for the examination. There are
20 students in Poseidon, 10 students in Chromium, and ten more in Neon. Respondents were
chosen based on the mode of learning they use. The researchers chose Grade 11 and 12 ICT
students because they are also enrolled in the Blended Learning Modality and study the same
subject, Computer System Servicing.

Sampling Procedure
The researchers used Slovin's Formula to get the exact population of respondent to participate
the study. By following a random selection of individual students of Senior High School in the
field of Information and Communication Technology of Sta.Catalina National High School. The
researchers selected Forty(40) ICT students to be the respondents by the time of their
availability. The researchers used Simple Random Sampling to identify the respondents of the
study.

Research Instrument
The major instrument used in this study is the self-handmade survey questionnaires. The
questionnaire was designed to obtain information on the Proficiency of ICT students in
Computer System Servicing for 40 ICT students in Sta. Catalina National High School for S.Y.
2021-2022. It consisted of 3 tables and was validated through the researchers advice and
statistician.

Data Gathering Procedure

In order to collect data, the researcher went through a series of steps. First, the researcher sought
the panelists’ validation and approval of the survey-questionnaire. Second, the researcher sought
permission from the principal to conduct the study. Third, the researcher conducted the study
with the participants who had been chosen. Fourth, the researcher went out of his way to retrieve
the Questionnaires completed by the participants. Fifth, the researcher tallied, analyzed, and
synthesized the data. Interpreted the information gathered. Finally, the researcher drafted a
summary of findings, conclusions, and recommendations.
Statistical Treatment of Data
This portion of the paper shows the formula used to solve, analyze, and intrerpret the data
gathered through this research.

𝑊𝐴𝑀 = 𝑛(1) + 𝑛(2) + 𝑛(3) + 𝑛(4) / N

Where:
WAM = Weighted Average Meaning
N = Total Number of Respondents
n = Number of Responses for each Category

Point Score Descriptive Rating Verbal Description

Weighted Average Mean

The weighted mean formula will be used to analyze the data gathered through
the questionnaires.
𝑊𝐴𝑀 =𝑛(1) + 𝑛(2) + 𝑛(3) + 𝑛(4)
N

Table 1.
Demographic profile of the respondents based on grade level.

Grade Section Percentage

11 Posiedon 32.8%
12 Neon 14.9%
11 Hermes 34.3%
12 Chromium 17.9%
Total 99.9%
Table 1 show the distribution of the respondents based on grade level .the respondents are
distribute into four section wherein the table show that the Poseidon respondent of grade 11
32.8% .the neon respondent of grade 12 have 14.9% and the Hermes respondent of grade 11
which has a 34.3% and the last is chromium respondent of grade 12 have 17.9% of the total
population of study . regarding the section this means section Hermes has a higher percentage of
respondent which is 34.3% while the percentage of neon is 14.9% Poseidon is 32.8% and
chromium is 17.9% so with an overall total of 99.9%.

SOP 1. What is the Perception of ICT students to Computer System Servicing?

Questions WAM VI Rank

1.Computer 3.1 A 1
System Servicing
is essentially made
for ICT students.
2.Computer 1.20 SD 7
System Servicing
is a difficult strand.
 3.ICT students 3.1 A 1
must be prioritize
and have a better
educational
technique.
4.ICT students 3.1 A 1
must have a
modernize and
proper method of
learning.
5.Can understand 2.9 A 3
CSS with the use
of internet.
6.CSS are more 2.6 A 5
complicated now
than before.
7.CSS can easily 2.8 A 4
understand because
of digital method
of learning.
8.Lack of interest 2.5 D 6
of teachers in
technology usage.
9.Studying CSS 3.0 A 2
needs guidance and
support by
administrator
10.Time 3.0 A 1
management is
really hard.

Table 1 shows the response of the respondents when they asked about the perception of
ICT student to Computer System Servicing.Respondents thinks that CSS is essentially made for
ICT student.The respondents also thinks that ICT student must be prioritize and have better
technique in education and must have modernize and proper method of learning got a mean of
three and ten hundreds (3.10) and a verbal interpretation of "agree"(A).The respondents also
agreed that CSS needs guidance and support from administration it got a mean of three (3) and
verbal interpretation of "agree"(A).The respondents thinks that CSS can be understand with the
help of internet and it got a mean of two and nine tents ,an interpretation of "agree"(A)The
respondents has same agreement that CSS can easily understand because of digital method of
learning that got a mean of two and eight tents and an interpretation of "agree" (A) Respondents
also agreed that CSS are more complicated now than before which got a mean of two and six
tents and an interpretation of "agree"(A)
Table 1 also shows the respondents disagreement that teachers lack of interest in tech
usage that got a mean of two and fifty hundreds (2.5) an intepretation of "disagree"
(D).Respondents also disagree that CSS is a difficult strand which got a mean of one and twenty
hundreds and an interpretation of " strongly disagree" (SD).

Indicator WAM V1 Rank

1.Computer 3.1 A 4
System Servicing
helps me to
design and
program
computers.

2.Computer 3.2 A 3
System Servicing
helps me to
enhance data
and information
security. *

3.Computer 3.1 A 4
System Servicing
helps me to
enhance modes
of
communication. *

4.Computer 3.2 A 3
System Servicing
helps me
improve my
information
gathering skills. *

5.Computer 3.1 A 4
System Servicing
helps me to
improve my skills
in the field of
technology. *
 6.Computer 3.1 A 4
System Servicing
helps me to be
guided and to
have a better job
opportunity in the
future. *

7.Computer 3.0 A 5
System Servicing
helps me to be
more creative
and imaginative.

8.Computer 3.4 SA 2
System Servicing
helps me to
broaden my
knowledge
paradigm.

9.Computer 5.4 A 1
System Servicing
helps me to
access vast of
information and
learn them. *

10.Computer 3.1 A 4
System Servicing
helps me to get
relevant
information
about modern
technology. *

Table 1 shows the respondents when they asked about of ict students to css . Respondents think that
css benefits of css made for ict students.Enables the use of innovative educationl resources and the
venewal of learning meathods establish a more active collaboration of students and the simultanous
acquisition of technological knowledge css helps me to design and program computer.And helps me to
improve my skills in the field of technology.

The respondents also think that css heads guidance and support from the administration got a mean of
five and four [5'4]and verval interpretation of A [Agree.Table also shows the respondents disagreement
that css can easily be understood because of digital method of learning that I got mean of three
tenths[3.0] and in

SOP3.WhatarethechallengesencounteredbyICTstudentsinstudying
CSS?
Question WAM VI Rank
1.Icannot 2.7 A 3
concentratebecause
ofthenoiseinmy
surroundings.
2.Idonothave 2.1 A 5
completetoolstouse
incomputer
3.Icannoteasily 2.9 A 1
connecttothe
Internet.
4.Icannoteasily 2.8 A 2
understandthefield
bymyown.
6.Idonotsufficient 2.6 A 4
copyoflearning
materials.
7.Icannotattend 2.6 SA 2
onlineclasses.
7.Icannotattend 1.5 A 7
onlineclasses.
9.Icannotdooutputs 1.4 A 8
withoutconsultingto
teachers
10.Idonothave 2.3 D 6
gadgetstouse.
Table3showstheresponsechallengesencountered
byICTstudentsinstudyingComputerSystems
Servicing.Therespondentsthinksthatthemain
challengesinstudyingtheCSSistheycannotattend
onlineclassesitgotameanoftwoand
eight(2.8)andaverbalinterpretationof"strongly
agree"(SA).Therespondentsalsoagreedoneofthe
challengesforthemistheycannoteasilyconnectto
theinternetitgotameanoftwoandninetents(2.9)
averbalinterpretationof"agree"(A).The
respondentssaysthattheycannoteasilyunderstand
thefieldbytheirown,theycannotmanagetheirtime
wellalsotheycannotattendonlineclasses,this
threechallengesgotameanoftwoandeight
tents(2.8)averbalinterpretationof"agree"(A).The
respondentshasasameagreementoftheycannot
concentratebecauseofthenoiseintheir
surroundingsanditgotameanoftwoandseven(2.7)
tentsaverbalinterpretationof"agree"(A).It'sa
challengealsototherespondentsisinsufficient
copyoflearningmaterials,lackingoftoolstousein
computer,theycannotdooutputswithout
consultingtheirteacherhencetheycannotsubmit

Indicators
Apply learning in WAM VI Rank
Computer System
Servicing by..
1Keeping computers 2.9 A 4
well-mentained can
keep both viruses
and malware away
2Keeping my 2.8 A 5
computer or device
running in tip-top
device
3Ensuring my 3.1 A 2
antivirus software is
up to date and
working properly
4Prepairing on how 2.8 A 5
to deal with
problems that I may
encounter when
Servicing Persona
Cimputers
5Troubleshooting is 3.1 SA 2)
a variety
harware,software,and
network system
problems
6Mentaining and 3.4 A 1
repairing
comouter,system and
networks
7Assembling a 3 A 3
computer as well as
install the operating
and necessary
program application
8Creating network 2.9 A 4
cables and
configuring the
networks
 9Setting up user 2.9 A 4
access configuring
network services and
performing testing
and documentation
procedures
10 inspecting and 2.9 A 4
testing configured
computer system and
networks
Table 4 shows the responses of the respondent when they were asked about how do you apply
your learnings in computer system servicing the responses shows that the respondent
learning from the computer system servicing can be applied by putting you driven
knowledge activities and worksheets you're studying and put it in together
Table 4 also shows that the respondent able to apply this learning because they have this passion
and eagerness to apply those learnings they learned a lot in computer system servicing
because the indicators that response corresponds to that got mean of three and fout
hundreths (3.4)