PURPOSIVE COMMUNICATION (GEC-PC)

Squib No. 1 - How miscommunication happens (and how to avoid it) - Katherine Hampsten

Name Lagare, Rhean Mae F.

Section BPA 2-1 Class Schedule MONDAY (4:30- Date 04/06/24
7:30PM)
TED-Ed Title How miscommunication happens (and how to avoid it) - Katherine Hampsten

Miscommunication is a common experience that can lead to confusion, animosity, and misunderstandings.
Communication is more complex than simply sending a message from one person to another; it involves the
creation of meaning together and is influenced by each person's subjective perceptual filters. These filters,
which are based on factors like knowledge, past experiences, and background, shape the messages we send and
receive. To improve communication, it's important to engage actively with feedback, listen with more than just
our ears, take time to understand others, and be aware of our personal perceptual filters.

Miscommunication can cause big problems, like crashing a Mars probe, because human communication is
complex, even face-to-face and in the same language. Different communication models exist, like the
transmission model, which sees communication as a simple message, and the transactional model, which
considers the many challenges and feedback. As humans, we view communication through our own lenses,
shifting meanings and interpretations. To improve, recognize passive hearing and active listening, listen with
eyes, ears, and gut, take time to understand, and be aware of personal filters. Dialogue, an active listening and
expression of thoughts, builds shared understanding, encourages empathy, promotes open-mindedness, and
fosters community. Effective dialogue involves active listening, clear and respectful speech, open-mindedness,
and working together. Each person expresses her interpretation of a message, and the person she's
communicating with hears his own interpretation of that message. Our perceptual filters continually shift
meanings and interpretations. Dialogue can help to build a shared understanding by allowing individuals to
express their thoughts and ideas in a non-confrontational manner, and by encouraging active listening and
empathy. Effective dialogue can lead to more productive and efficient meetings, as it allows participants to
quickly get on the same page and work towards a common goal. It can be used as a tool for conflict prevention,
as it allows individuals to address potential issues before they escalate into full-blown conflicts. In the
workplace, dialogue can be used to foster a culture of transparency and accountability, as it encourages
employees to communicate openly and honestly with one another. In education, dialogue can be used to
promote critical thinking and problem-solving skills, as it encourages students to engage with the material and
consider different perspectives. Dialogue can be used as a tool for building trust and rapport, as it allows
individuals to connect on a deeper level and build a stronger sense of community. Effective dialogue requires
a willingness to be vulnerable and open, as it involves sharing one's thoughts and ideas in a way that is authentic
and genuine. Dialogue can be facilitated through various methods, such as group discussions, one-on-one
conversations, and online forums. Dialogue can be used to build bridges between different communities and
groups, as it encourages understanding and empathy. Effective dialogue requires ongoing practice and
reflection, as it involves continually honing one's listening and communication skills.

Recommendations for future studies:

- Further research on the impact of technology on human communication, particularly in the context of remote
work and online learning.
- Investigating the role of nonverbal communication in building shared understanding and fostering empathy.
- Examining the relationship between communication styles and cultural background, and how cultural
differences can impact the communication process.
- Developing and testing communication training programs to improve active listening and dialogue skills in
various settings, such as the workplace, classroom, and personal relationships.
- Analyzing the role of emotions in communication and dialogue, and how emotional intelligence can be used
to improve communication outcomes.
- Investigating the impact of power dynamics on communication and dialogue, and how to create more
equitable and inclusive communication environments.
- Exploring the use of dialogue in conflict resolution and peacebuilding, and its potential to promote social
cohesion and reduce violence.
 In conclusion, effective communication and dialogue are essential for building shared understanding,
fostering empathy, and promoting open-mindedness. By recognizing the complexities of human
communication, understanding our subjective lenses, and practicing active listening, we can improve our
communication skills and strengthen our relationships with others. Embracing dialogue as a powerful tool for
achieving shared understanding can help us find common ground, build stronger communities, and collaborate
more effectively.