Nestle is a Swiss multinational food and drink processing

conglomerate that was founded in 1866 by Henri Nestle. Nestle

is one of the largest food and beverage companies in the world,
with over 2,000 brands and operations in 191 countries.

Quality Control is a procedure or set of
procedures intended to ensure that a
manufactured product or performed
service adheres to a defined set of
quality criteria or meets the
requirements of the customer.
Everyday, millions of people all over the
world show their confidence by choosing
Nestlé. This confidence is based on the
quality image and a reputation for high
standards that has been built up over
many years.
Quality control is of paramount importance in Nestle, as it is a company that deals with
food and beverage products that are consumed by people on a daily basis.

■ Customer Satisfaction : ■ Health and Safety :

Nestle has a vast customer base & expects
consistent quality in their products. Any
compromise on quality can lead to
dissatisfied customers that harms the
company's brand image and reputation.
Committed to providing safe and healthy
food products. Any quality issue can cause
health hazards.

■ Compliance with Regulations : ■ Cost Control :

Nestle is subject to various regulatory Quality control can help Nestle identify and
requirements, and quality control is prevent quality issues before they escalate
essential to ensure compliance with these into larger problems. This can help the
regulations. company save on costs.
● From FARM to FORK ● Good Manufacturing
QMS starts on farms. Working Practices (GMP)
together with farmers in rural Guarantees that goods are
communities to help them improve consistently manufactured and
the quality of their produce and monitored in accordance with
adopt environmentally sustainable quality standards.
farming practices.
Quality is built in during product
development according to the
● Quality by Design requirements of the consumers.Nestlé’s
R&D network applies in this "Quality
by design" to all of our products.
● Hazard Analysis and Critical Control Points
This preventive and science based system identifies,
evaluates, and controls hazards that are significant for food
quality and safety. It covers the entire food production
process from raw materials to distribution and
consumption.

● Consumer Services
NESTLÉ’S products carry information to ensure that they
are used safely with the highest level of quality for the
consumer.
 LEAN
• Kaisen -
It is a Japanese term meaning
"change for the better " or
"continuous improvement ".
Nestle, being a global company
with a strong focus on quality
and continuous improvement,
has implemented Kaizen in its
quality control processes. One
example of Kaizen in Nestle's
quality control is the
company's commitment to the
"zero defect" approach.
• Just in Time -
JIT (Just-in-Time) is a lean
manufacturing approach that
aims to reduce waste,
minimize inventory, and
improve production efficiency.
By implementing JIT principles
such as Kanban, Nestle has
streamlined its production
processes, improving quality
control and reducing the risk of
errors or defects in its
products.
 CONTROL CHARTS
• Statistical quality control tool used to monitor and
control a process's output by identifying any deviations
from the process's specifications. Nestle uses control
charts by implementing a control chart for process
capability.
• Nestle has implemented control charts in its supplier
quality control processes. The company uses it to
monitor and control the quality of the raw materials it
receives from its suppliers, ensuring that they meet the
company's quality standards.
X BAR & R Charts
P & NP Charts
C & U charts
PARETO CHARTS
Quality control tool used to identify the
most significant sources of problems or
defects in a process. It identifying the most
common customer complaints related to
its products. The company uses Pareto
charts to determine which complaints
occur most frequently, allowing them to
focus their efforts on addressing the most
significant sources of customer
dissatisfaction.
 SIX SIGMA
• Six Sigma is a data-driven approach to quality control that seeks
to eliminate defects and minimize variability in a process.

• How Nestle uses Six Sigma in its quality control processes is by

implementing DMAIC (Define, Measure, Analyze, Improve, and
Control) methodology.

• Six Sigma has been a valuable quality control tool for Nestle,
helping the company reduce waste, improve efficiency, and
enhance product quality. By implementing Six Sigma principles,
Nestle has been able to maintain its position as a leading food and
beverage company and provide its customers with high-quality
products that meet their expectations.