Name: Pushkraj Sanjay Talwadkar

Subject: Principles of Management

MBA Core

Roll Number: 063

Q. Who is a supervisor and what are his qualities?
Solution:
A supervisor or manager is the company's connection between the employees and the
executive team of the business. Managers conduct interviews, assign productivity quotas,
monitor employee progress and help set goals for the company and its employees. A good
manager can help employees feel more confident in their work and improve
communication between employees and upper management.
It is vital that you develop leadership skills to significantly reduce turnover, increase buy-in,
and make for committed employees. If you are looking to promote from within, following is
the way mentioned on how to find those great supervisors and managers in your core
team.
1| Interactive Communication Skills
Communication skills whether verbal or written are core competencies expected in virtually
any position within the workplace. The ability to communicate with employees at every
level in the organization is especially important for supervisors who want to improve
department operations and the performance and productivity of the employees under their
supervision.
2| Empathy and Compassion
If you can’t place yourself in your employee’s shoes, you won’t be able to lead them
effectively. For instance, you should know that a parent can’t work overtime, or an
employee going through a hard time might require temporary special considerations. When
you are accommodating in the face of genuine needs, your employees will be loyal in
return.
3| Ability to Delegate
A great supervisor delegates his work to his employees who are capable enough to pull off
the task efficiently. A proper delegation will help in profit maximisation, and ensure
efficiency while on the other hand a poor delegate will impact the project negatively.
4| Being Flexible
A single management approach will not work in my every case the management style has to
be flexible and situation based for eg: when the deadline is near hard approach should be
followed and when employees are not able to cope up with the situation then a relaxed
approach needs to be followed.
5| Maintaining a Positive Attitude
Supervisors who walk into the office every day with a positive attitude make the office
environment pleasant. Additionally, positive attitudes are contagious. People usually adopt
the attitude of their environment, and being positive is a good one to take on.
6| A Dose of Humility
Though confident and positive attitude is essential but it is also true that not all things you
plan will go perfectly sometimes it will fail in that case it is vital to understand what went
wrong and how can the situation be improved rather than blaming the staff for the failure.
7| Passion for the Organization
Good managers are fond of their organization in which they work and appreciate its
objectives and work culture. they are easily able to convince their staff on how the
organization is a great place to work and to get team members on board and efficiently
contribute to the wellbeing of the organisation.
These important skills allow managers to efficiently resolve any issues they might face and
prepare for future situations requiring a dedicated supervisor’s oversight.
Q. What are the role and function of a supervisor?
Solution:
Meaning:
Supervisory management is the act of overseeing teams of employees and guiding daily
operations in a business. A supervisor or manager is the company's connection between
the employees and the executive team of the business. Managers conduct interviews,
assign productivity quotas, monitor employee progress and help set goals for the company
and its employees. A good manager can help employees feel more confident in their work
and improve communication between employees and upper management.
The role of a supervisor is as follows:

 As a Planner –
A supervisor has to plan the daily work schedules in the factory. At the same time, he
has to divide the work to various workers according to their abilities.
 As a manager –
It is righty said that a supervisor is a part of the management team of an enterprise.
He is, in fact, an operative manager.
 As a Guide and Leader –
A factory supervisor leads the workers by guiding them the way of perform their daily
tasks. In fact, he plays a role of an inspired by telling them.
 As a Mediator –
A Supervisor is called a linking pin between management and workers. He is the
spokesperson of management as well as worker.
 As an Inspector –
An important role of supervisor is to enforce discipline in the factory. For this, the
work includes checking progress of work against the time schedule, recording the
work performances at regular intervals and reporting the deviations if any from
those. He can also frame rules and regulations which have to be followed by workers
during their work.
 As a Counsellor –
A supervisor plays the role of a counsellor to the worker’s problem. He has to
perform this role in order to build good relations and co-operation from workers.
This can be done not only by listening to the grievances but also handling the
grievances and satisfying the workers.
The functions of a supervisor are as follows:
Supervisors assume several roles in the workplace. They are essential in managing a team’s
efficiency and building a positive team environment, but the specifics of these tasks can
vary based on the company.
A supervisor’s functions often include:
1. Managing workflow
One of a supervisor’s most important responsibilities is managing a team. Often,
supervisors create and oversee their team’s workflow, or the tasks required to complete a
job. Supervisors must define goals, communicate objectives and monitor team
performance.
2. Training new hires
When a new employee joins the team, their supervisor should help them understand their
role and support them during their transition. This might include providing workplace
orientation and explaining company policies or job duties. The supervisor may manage all
onboarding activities, or they may work with the human resources department to make
sure the new hire receives the guidance and information they need.
3. Creating and managing team schedules
In some cases, organizations have set hours for their entire workforce, and supervisors
won’t need to adjust them. However, when team members work in shifts, supervisors are
usually responsible for creating schedules.
4. Reporting to HR and senior management
As a supervisor, you’ll often be responsible for reporting team and individual performance
to human resources and senior management. You may need to evaluate each member of
your team and record employee punctuality, performance on goals, professionalism,
disciplinary issues, adherence to company policies and more. You may also be required to
develop and administer performance improvement plans.
5. Evaluating performance and providing feedback
Supervisors are often tasked with developing or executing employee feedback and
recognition programs. This responsibility might include setting employee and team goals
and choosing appropriate rewards for achievements. For example, if a salesperson exceeds
their monthly quota, they may be eligible for a bonus. This time should also be used to
provide both positive and constructive feedback.

6. Identifying and applying career advancement opportunities

Because supervisors work closely with employees, they often help decide who is eligible for
promotions. In some cases, supervisors may directly award promotions. However, even
when supervisors don’t have the authority to directly promote employees, senior
management professionals often consult supervisors during the promotion process.
7. Helping to resolve employee issues and disputes
When employees are unhappy with their workplace experience, they may approach their
supervisor before speaking with HR. Supervisors must use active listening skills to
understand employee complaints and to work with them to reach a solution.
If an employee complains that another employee or member of management has violated
company policies, the supervisor will likely need to report the issue to HR for an
investigation. In the case of minor disagreements between employees, supervisors may act
as mediators and help the two parties come to a resolution.
Q. What are the different ways to make supervision effective?
Solution:
Leadership tactics are situation based there is no perfect leadership for all scenarios and
the same thing applies for supervision as well. In the world of overseeing employees, its
best to understand your own leadership technique, the organisation and the industry in
which it carries out its business and only then one can exercise effective supervision. This in
management is referred as situational leadership where the leader has dynamic leadership
techniques while carrying out his work.
How to become a good supervisor:
The weird regarding supervision is that there is no proper training for it, one just learns by
looking and implements it in his day-to-day business or simply it’s just a self-directed task.
Some are naturally better at managing others but if one wants to be a supervisor that an
employee is happily willing to work with then its always better to have some tricks up your
sleeve.
You may find the next 5 steps to be baseline advice, but they are the building blocks of all
the best leaders out there. If you take these tips and supervisor skills and apply them to
your company and management technique, then you’ll have engaged employees who value
their work in your team in no time
Well sometimes its easier to identify who is not a good supervisor. So, if you have ever
taken credit for someone else hard work or you don’t trust anyone to work with in case,
they mess things up or you consider the task way above the well-being of the team then
these are some indicators that you don’t have the above qualities.
1. Get to know your employees:
Make an effort to understand your employees. Talk to them regarding their goals in
life, delegate responsibilities if they are capable enough and give recognition if they
pull out any herculean task.
Your work can’t tell you that whether you are a good boss which means you have to
invest your time with your employees as your supervisor task and this can begin
training you to think like a good supervisor.
2. Treat employees as people
 Great managers always remember that their workers are people first. They practice
tactical empathy and try their best to see things from their employees’ perspectives.
They understand that, at any given time, employees might be carrying around
baggage from inside and outside the office. And they respect that. They treat their
employees the way they want to be treated. They try to be empathetic, courteous,
and appreciative. And when the going gets tough, keep your cool. It’s the easiest way
to make your team feel valued—which, in turn, will help your business enjoy better
outcomes.
3. Believe you are a leader
People put their trust in confidence. Confidence showcases that you believe in yourself and
is contagious enough to motivate employees. If you are suffering from a massive bout of
imposter syndrome, when you act and talk like a boss your employees will consider you a
good supervisor. Fill those boots from day one and earn the trust and respect of your new
team. It can be hard to get your team to take you seriously when you go up a rung in the
ranks, but acting like you deserve to be in that supervisory position will reset their belief.
4. Sit back and listen
Listening is one of the most undervalued skills in management and most managers tend to
ignore but study shows that almost 90% of employees appreciate the employers who tend
to have a good listening skill. But its often difficult for young recruits as they listen less and
try to act more which can be troublesome while ignoring the employees who are trying to
advice you which will help to address the situation more efficiently. Listening doesn't mean
sitting through water-cooler talk. It involves sitting one-on-one, making eye contact, giving
that person your full attention and uncovering their thoughts. These listening sessions can
help you in uncovering interesting leads which you can implement in the upcoming
strategies. Allowing the speaker to be heard makes your job easier by taking notes of the
things happening in the organisation
5. Feedback is your friend
Once you've mastered how you should be acting like a good boss, it's time to find out how
your team feels about it and employees like to be heard by their superiors about their
growth and also you can use survey tools to gather their feedback ultimately improving
your work engagement.