Professional Documents
Culture Documents
I. Identification:
Write the correct answer in the space provided. You can choose from the options in the
box below.
Departmental Human Quality Project
managers (1) Resources Control Managers (7)
Managers (6) Managers (10)
Branch Regional Production Customer
Managers (8) Managers (9) Managers (12) Service
Managers (5)
Middle Level Supply Chain Operations Team Leaders
Management Managers (4) Managers (2) (3)
(11)
1. __________ Growth objectives aim to expand the business and increase market share.
They often involve expanding into new markets, developing new products or services, or
increasing production capacity. (T)
2. __________ Customer strategic objectives emphasize improving the financial
performance of the organization. They often involve increasing revenue, reducing costs,
or improving profitability. (F)
3. __________ Customer objectives focus on improving the customer experience and
enhancing customer satisfaction. These objectives often involve improving customer
service, increasing customer loyalty, and building long-term relationships with customers.
(T)
4. __________ Strategic objectives are high-level and measurable goals outlining what an
organization wants to achieve, with a clearly defined deadline. They help organizations
create strategic roadmaps, initiatives, and projects that are aligned with the company’s
strategy and vision. (T)
5. __________ Be afraid to iterate and adapt. You probably won't get things right the first
time. Sometimes you need to get your strategic objectives out on paper to realize where
the gaps are. (F)
6. __________ Expose your strategic objectives to your people. No matter how simple or
well-crafted your strategic objectives are, you need to constantly remind your people and
have them regularly engage with them. (T)