ABM 1- Quiz no.

4
Fill in the Blank. Write the correct word/words that correspond to the statement.

1. ___________ is a continous process, and it goes throughout the lifetimes of the firm.
2. As a ____________, the organization is a network of internal responsibility and
authority relationships
3. The ___________ officers or managers have the direct power to achieve the
organizational goals. The staff officers or managers have staff authority over the line.
4. In this type of structure, the organization can have a different basis on which
departments are ____________.
5. ___________ organization decentralized decision making, improved environmental
monitoring, responses to change and has flexibility in the use of resources.
6. ___________ theories all address several main questions about how a company
works.
7. ___________ organizations have either a pure hierarchal structure or a modified one,
such as a matrix structure that add additional reporting paths to positions at the
working level.
8. ___________ theory assumes that organizations adapt to their environment in the
absence of formal structures.
9. Organizations that focus on the ___________ of individual employees can be
successful in a wide variety of business environments and an alternative to a classical
structure.
10 A __________ of authority is a process through which manager assigns
responsibility to the subordinate with a degree of authority.
11 __________ the responsibility means, assigning the work to an individual. The
managers assign particular responsibility to the subordinates for the completion of
certain tasks on his behalf.
12 __________ to fulfill the duty, certain authority is delegated to the subordinate.
Authority means the power to take decisions independently and accomplish the task
efficiently.
13 __________ means to check whether the subordinates are performing their
responsibilities in an expected manner or not.
14 ___________ Organization is formed when two or more persons come together.
15 ___________ Organization exists within the formal organization. An informal
organization is a network of personal and social relationships.
 ABM- QUIZ 5
Fill in the Blank.

1. __________ as the selection and training of individuals for specific job functions and
charging them with the associated responsibilities.
2. To increase __________ in hiring and retention and to ensure consistency and
compliance in the recruitment and selection process.
3. This is a type of __________ meant to teach the new employee the technological
aspects of the job.
4. __________ training refers to familiarizing employees with the means of preventing,
detecting and eliminating non-quality items, usually in organizations that produce a
product.
5. __________ This type of training includes proficiencies needed actually to complete the
job.
6. ___________ This type of training refers to personality traits, social graces,
communication, and personal habits that are used to characterize relationships with
other people.
7. ____________ this type of training topics might include those from our soft skills section,
such as how to motivate and delegate, while others may be technical in nature.
8. __________ this is a type of training that occurs to ensure employees are protected from
injuries caused by work-related accidents.
9. __________ describes the cash rewards paid to employees in exchange for the services
they provide.
10. A __________ (or wage) is a fixed amount paid in exchange for an employee’s services.
11. __________ individuals are rewarded based on attainment of performance-based goals
(individual, team and company).
12. __________ payment is tied to company profits. A pre-determined percentage of profit is
shared among all employees. Profit-sharing bonuses are paid out once a year in the
form of cash or on a deferred basis.
13. ___________ this is a common way to remunerate employees (sales-people) for
securing the sale of a product or service.
14. ___________ this system designed for employee development and raising motivation
with the purpose of achieving better and more visible results.
15. ____________ strong employment relations create a pleasant atmosphere within the
work environment; it increases the employee motivation and can also be increased
through improved employee morale.
ABM QUIZ 6
WORD BOX. Choose the best answer to complete the statement.

Abstract thinking articulate change

aptitude confidence environment
vision Risk-taking imagination
understanding management organization

1. Leadership inspires __________; Management manages transformation

2. Leadership requires __________; management requires tenacity.
3. Leadership requires __________; Management requires specifics.
4. Leadership requires __________; Management requires concrete data.
5. Leadership requires ability to __________; Management requires ability to interpret.
6. Leadership requires an __________ to sell; Management requires an aptitude to teach.
7. Leadership requires an understanding of the external __________; Management requires
an understanding of how work gets done inside the organization.
8. Leadership requires ___________; Management requires self-discipline.
9. Leadership requires ___________ in the face of uncertainty; Management requires a blind
commitment to completing the task at hand.
10. Leadership is accountable to the entire _____________; Management is accountable to
the team.
ABM QUIZ 7
TRUE OR FALSE. Write true if the statement is correct and write false if the statement is wrong
and put the correct answer in the space provided before the number.

__________ 1. “Controlling is the measurement of accomplishment against the

standards
and the correction of deviations to assure attainment of objectives
according to plans”.
__________ 2. External Auditing provides an independent review and appraisal of
accounting, financial, and other non-tactical operations
__________ 3. A job description is a summary of an employee’s primary job
responsibilities.
__________ 4. Budgets are necessary to highlight the financial implications of plans, to
define the resources required to achieve these plans and to provide a
means of measuring, viewing and controlling the obtained results, in
comparison with the plans.
__________ 5. Wages are excellent communication tools, pointing out the operational
and financial objectives of the period.
__________ 6. Budgets communicate to the upper and middle management which are
the tops management’s expectations, and also communicate the
management’s priorities to the lower levels.
__________ 7. The controlling function confirms or not the compliance or non-
compliance
of the results with the predetermined objectives; highlighting occurred
deviations and the causes that produced them.
__________ 8. Budget controlling compares costs, revenues and actual performance
with
the budget so that, if necessary, it can be reviewed, and corrective
measures can be applied.
__________ 9. Uncontrolled techniques or methods are described as either quantitative
or non-quantitative.
__________ 10. Quantitative & qualitative methods use data and various quantitative
tools
to monitor and production output. Two common quantitative tools are
budgets and audits.
__________ 11. Structure is by far the most widely recognized quantitative tool. Charts
used as control tools normally contrast time and performance.
__________ 12. A difference in numbers is much more noticeable when displayed
graphically. Most charts are versions of either the Gantt chart or the
Program Evaluation and Review Technique (PERT).
__________ 13. Planning and managing are inseparable functions of management.
Planning can be successful only in the presence of controlling. It means
that if the control is not present it is useless to have planned;
__________ 14. If the process of controlling is taken away from management, no person
working in the enterprise will take it seriously to work according to the
plans, and consequently, the plans will fail.
__________ 15. Non- activities are put on rails by planning, and they are kept at right
place through controlling.
ABM QUIZ 8
Fill in the Blank.

1. __________________________ is to plan, develop and administer policies and programs

designed to make expeditious use of an organization’s human resources.
2. ______________ is an important part of this function because planning requires the
collection and analysis of information to forecast human resources supplies and to predict
human resources needs.
3. _____________ Relationship Management (CRM) systems capture every interaction in a
company has with a customer so that a more enriching experience is possible.
4. ____________ Management systems track the quantity of each item a company maintains,
triggering an order of additional stock when the quantities fall below a pre-determined
amount.
5. _____________ is the principal means of communication between employees, supplier and
customers in many companies.
6. _____________ Technology (IT) has become a vital and integral part of every business
plan.
7. A ____________ manager estimates with regards to capital requirement of the company
8. The ___________for Shareholders dividend and the rate of it have to be decided.
9. _____________ amount of retained profits has to be finalized which will depend on upon
expansion and diversification plans of the enterprise.
10. Include investments in fixed assets called as _____________.
11. ___________ in current assets is also a part of investment decisions called as working
capital decisions.
12. ___________ management It means applying general management principles to financial
resources of the enterprise.
13. __________ management involves “overseeing, designing, controlling the process of
production and redesigning business operations in the production of goods and services”.
14. ____________ managers or officers are focused mainly on the practical application and
management of an organization’s marketing operations.
15. The oldest and most basic personnel function are employee ___________.
16. The term ___________ refers to interaction with employees who are represented by a trade
union.
17. ___________ are organizations of employees who join to obtain more voice in decisions
affecting wages, benefits, working conditions, and other aspects of employment.
18. __________ are another form of compensation to employees other than direct pay for work
performed.
19. __________ Human resource personnel provide a rational method for determining how
much employees should be paid for performing certain jobs.
20. __________ Planning has developed partly as a result of the desire of many employees to
grow in their jobs to advance in their career.