Week 3 - Quiz

 Due Dec 19 at 11:59pm

 Points 20

 Questions 20

 Time Limit 180 Minutes

 Allowed Attempts 3

Instructions
Week 3 Quiz
[WLOs: 1, 2] [CLOs: 1, 2, 3, 4, 5, 6]
Prior to taking this quiz, read Chapters 5 and 6 in the textbook. The quiz contains 20 multiple-
choice questions and is worth 5% of your course grade. You will have three attempts, each with a
time limit of 3 hours, to complete the quiz. The highest score will be shown in the gradebook.
This quiz consists of 20 questions and is worth 5% of your course grade.
Click on the Take the Quiz button when you are ready to start this exam. When finished, click
on Submit Quiz.
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Attempt History
Attempt Time Score

LATEST Attempt 1 56 minutes 19 out of 20

Correct answers are hidden.
Score for this attempt: 19 out of 20
Submitted Dec 23 at 10:55pm
This attempt took 56 minutes.

Question 1
1 / 1 pts
Sunshine Mental Health Clinic has completed its financial analysis for the
previous fiscal year. All the key indicators are good, as in previous years,
except for declining operating margins. Which of the following conclusions
can be drawn from this information?

The Health Service Organization turned in a mixed performance over this

period and is neither performing well nor in serious trouble. The results are
inconclusive.

The Health Service Organization is very well managed, has been performing
extremely well, and is in strong financial condition and overall financial
health except for one negative thing.

The Health Service Organization’s

performance and financial condition are poor, and key result indicators have
been declining steadily over time. The organization is or should be in serious
financial trouble.

The Health Service Organization is very well managed, has been performing
extremely well, and is in strong financial condition and overall financial
health.

Question 2
1 / 1 pts
Which of the following is LEAST likely to outdate a core competence?

high cost structure

replacement via substitution

erosion via imitation

environmental change

Question 3
1 / 1 pts
Which of the following would LEAST likely constitute a source through which
a Health Service Organization would identify new opportunities?

start-up companies

employees

consumers

high schools

Question 4
1 / 1 pts
In a SWOT analysis, the technical definition of “opportunity” covers which of
the following issues?

quality control
competition comparison

concentration strategy

service market

Question 5
1 / 1 pts
Core competences tend to be all of the following EXCEPT __________.

difficult to copy

uncommon

highly replicable

valuable

Question 6
1 / 1 pts
What is the first step when conducting an internal analysis for an
organization?

Review the organization’s current strategy.

Define the organization’s objectives.

Name a committee to conduct the analysis for the organization.

Research regulatory changes that affect the organization.

Question 7
1 / 1 pts
Which of the following ratios are NOT examined in the Financial Strength
Index?

debt expense

liquidity

total operating revenue

age of physical plant

Question 8
1 / 1 pts
Which of the following capabilities does NOT give Health Service
Organizations a competitive advantage?

innovative service

ease of technology

geographic location
coworkers’ collaboration rates

Question 9
1 / 1 pts
How is a ratio analysis used?

to evaluate financial performance

to evaluate debt amounts

to evaluate investment income

to evaluate hiring costs

Question 10
1 / 1 pts
When an organization becomes a preferred brand, which of the following
occurs?

Its advertising costs increase.

Its growth plateaus.

Customer confidence in the organization increases.

Its pricing stabilizes.

Question 11
1 / 1 pts
Which of the following is NOT one of the unique components of design
thinking?

It has a nonlinear process.

It uses prototypes to test an idea’s feasibility.

It follows a cycle that has specific timing.

It focuses on human-centered design.

Question 12
1 / 1 pts
Bandrowski’s method for developing strategic alternatives relies on which of
the following techniques?

lateral thinking

visualization

surveying

prototype modeling

Question 13
1 / 1 pts
Because Neighborhood Pharmacy sees its volume of vaccines increasing and
prescription sales decreasing, it has decided to stop filling prescriptions,
rename itself the Shot Store, and focus solely on providing vaccines,
especially for travelers. What kind of generic strategy is this?
low-cost leadership strategy

focus strategy

blue-ocean strategy

differentiation strategy

Question 14
1 / 1 pts
Scientists at State University Medical Research (SUMR) developed and
patented a piece of medical equipment that effectively treats hiccups. To
meet demand for this product, SUMR is allowing several companies to
produce it, for a fee. What is SUMR’s strategic pathway?

outsourcing

licensing

resourcing

diversifying

Question 15
1 / 1 pts
Which of the following activities is LEAST likely to be part of the strategic
thinking process?

describing the strategic issues in plain terms

conducting an annual strategic meeting

having strategic conversations with colleagues

identifying the real strategic issues

Question 16
1 / 1 pts
The Women’s Better Health Clinic is considering a strategic alternative in
which it offers house calls to all its patients. What type of strategic
alternative is this?

unthinkable

creative

obvious

necessary

Question 17
1 / 1 pts
What is the last step in the strategic plan development and implementation
process?

sharing learning

developing better strategic plans

changing mental models

engaging in shared conversation

Question 18
1 / 1 pts
In terms of strategic alternatives, what acts as a milestone for a Health
Service Organization to know it is on track to realize its vision?

strategic analysis

goal transformation

strategic intent

resources optimziation

Question 19
1 / 1 pts
The strategic officer of the Raintop Imaging Center focuses on short-term
performance to the detriment of long-term strategic planning. This is an
example of which type of common obstacle to creating strategic
alternatives?

focus on barriers

insufficient training
myopia

complacency

IncorrectQuestion 20
0 / 1 pts
The Quinn Pediatrics Group wants to choose a strategic alternative that does
not exist and needs to be found, as described by de Bono. Given this, which
of the following MUST be true about this strategic alternative?

It was formulated by a brainstorming session.

It is related to a reference point.

It is has gone through an evaluation process.

It results in a change in business direction.

The answer can be found in Chapter 6, Section 6.3, Crafting Strategic

Alternatives.

Quiz Score: 19 out of 20