To,

Vodafone Idea Limited,

Through its Appellate uthority

Mr. S. Girish Holla

VP- Customer Service

Address -

Vodafone Idea Limited,

2nd Floor, Skyline Icon, 86/92,
Andheri East, Mumbai - 400059

1. I, Dr. Sharad R Shah, an Indian resident, residing at —----, Mumbai, purchased a sim
card bearing the no. 9820611841 in the year 20__ . After a while, I received a call from
vodafone india where an offer was made stating that we could get another number similar
to the phone number we had purchased. Therefore, I purchased it in my wife’s name,
Mrs. Sulbha Shah , the number being- 9920611841.

2. Both of the accounts have the same registered email IDs attached to it. Earlier they were
both linked accounts but the bills of both the accounts are paid separately.

3. The bill on my wife’s phone started to increase at an odd pace, given her minimal usage
of her phone number. On that notice, I went to enquire about this matter to the Vodafone
store in Santacruz West SV road, Mumbai, on 23rd December 2021, where I was told
that there is a new number that has been purchased using my details and the same number
was linked to my wife’s vodaphone account. I was shown the registered form which had
been filled by an executive of the store in December, 2019. The form had all my details
such as my Aadhar card and forged signature and the same number was linked to my
wife’s billing account. However, this new number was given to someone named “Richard
Shah” with an unidentified picture attached to that form. A huge advantage has been
 taken of us for an unlawful gain through the way of fraud before the initiation of digitized
purchase of sim cards.

4. The bill of this number comes to us on ECS and gets automatically deducted from our
bank accounts. A number was taken and assigned to someone by an executive of the store
in the Vodafone Santacruz West SV road store without our knowledge for which we
have been consecutively paying these bills since 2019, which were fraudulently sent to
us.

I would like to raise a complaint against the arbitrary actions of Vodafone Idea Limited, which
has caused my wife and myself a great loss of time, energy & mental Agony.
 5. Patali 99206 11412 Bittu that number ok 2019 the procedure for filling forms and getting a mobile
number was the last year was 2019 after that everything is digital now on my mom's mobile account
my dad Gmail ID is there and even on my dad's account my dad Gmail ID is there other registered
email id right and they obviously they were linked account before one of their separate bill that come
for both the accounts nobody has gone to apply for any new number nothing in 2019 as per the history
that we seen at the Vodafone store there is a new number that was generated by the feeling of former
executive in the store is filled the form used my dad detail ok and my dad's Aadhar Card and
everything forced signature also filled the form and given this number to somebody else but this
number was linked to my mums account mums mobile account with my dad details ok 2019 my mums
and dads both mobile bills on ECS 2019 this number is an active which we have not aware of a call ok
but we started getting it I getting deducted from ECS directly then after the rates when down we we
we realise ki ok my mum used is not that much so why do Herbals come more than h uses it is a lot so
then we looked into it and we figured that it's not showing in herbal ki kya Kabil ka amount extra
montage of the match of verbal was working out to be a certain number which is lower than the actual
amount is deducted so then on 23rd December 2021 we went to the Vodafone store in Santacruz West
SV road and we asked so then they told you know you had one more number was we don't have any
other number we not taken only your number account to aapki dikha Rahe and then there were none
Ganda little twist the name and the photo of the person is somebody else but every other detail Aadhar
Card this that is my dad OK so that is a fraud that the executive in the storage has done in 2019 just
before the form filling process stopped ok Sona the picture of the forest and use that fraud wala form
without our knowledge a number was taken and assigned to someone by an executive of the store in
the Vodafone Santacruz West SV road store and we are not aware of this and then we paid bills until
December 2021 when we D Link that number from the account but when they agreed that the forest
was cleared on the system then they 1926 and still played in retrospective and all that is all done so
this is the exact story by

Show the form we forgot the on that for my dad details are there also the dad name that is spelt if you notice on
the form is called Richard Shah the shaded region and in this situation is obviously he's done that little twist
the name and the photo of the person is somebody else but every other detail Aadhar Card this that is my dad
OK so that is a fraud that the executive in the storage has done in 2019 just before the form filling process
stopped ok Sona the picture of the forest and use that fraud wala form without our knowledge or number was
taken a given Radha by an executive in the store in the Vodafone Santacruz West SV road store and we are not
aware of this and then we paid bills until December 2021 when we D Link that number from the account when
they agree that the fraud because the escalated on the system then and there on 23rd December ok and then
after that we stop getting this but it still paid in retrospective and all that is all done so this is the exact story
why

I, therefore, through this Notice, finally call upon you to :-

1. Refund the amount paid by My Client i.e Rs. 2275/- (Rupees Two Thousand Two Hundred and Seventy Five
Only) along with interest of 20% per month from the date of payment i.e 08.02.2022, strictly
within 2 (two) weeks from the date of receipt of this notice;
2. Pay a compensation of Rs. 1,00,000/- (Rupees One Lakh Only) against the mental agony suffered by
my client because of your aforementioned unprofessional;
 3. Pay Council fee of Rs. 20,000/- (Rupees Twenty thousand only) against the expenses of Lawyers
Professional fee for the said notice, and;
4. Issue a public apology to my client for the mental agony and inconvenience caused by you

Failing which my client has given me clear instructions to immediately file criminal prosecution before the
concerned police station and to file consumer complaint (or other Miscellaneous proceedings) against you in
the competent court of law, as it is in the form of the intangible damage which has been caused to my client
against the loss of time, energy & mental Agony.