P-ISSN: 2170-1040 E-ISSN: 2602-5426

636- 622 : (2022) 01 – 13 :

– –
Electronic applications and their role in achieving service quality - Case study of the
Algeria Post in Djelfa
2 1

1
Aggouni.lakhdar@cuinv-tisemsilet.dz ( ) -
2
f.belkheiri@univ-djelfa.dz ( ) -

2022/05/10 : 2022/04/26 : 2022/03/31 :

100
( 0.05 )

.L87 O30 : JEL

Abstract:
This study aims to search for the impact of electronic applications on improving service quality,
as this study is at the level of Algeria Post customers in the state of Djelfa and at a specific time
represented in the period of salary and pensions, by designing a questionnaire that was distributed to
a random sample estimated at 100 individuals, and after doing By analyzing the case study according
to the analytical class method, depending on the questionnaire, we concluded that there is a
statistically significant effect relationship at ( 0.05) between the use of electronic applications and
the improvement of service quality.
Key words: electronic service applications, quality of service, Algeria Post.
JEL Classification: L87 O30

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(2020 Momani)

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(0,850)
(0.913)
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:(1)

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4.1.3

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% 72 72
% 28 28
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 2.3

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Simple Regression Analysis (Analysis of variance)

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(F)
(F) (R2)

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.

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:(04)
(T)
(T) (R) (ß)
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*0.000
0,761 0,901 14.124 1,011

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(F)
(F) (R2)
*0.000 0,645 175.249 43,851 43,851 1
0.220 22,775 98
66,626 99
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(R) (T) (ß)

(T)
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/ 0,059 / / 1.833 0,202
*0.000 0,621 0,824 12,670 0,735
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0.05) (*) ( )
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(06)
(T)
Baridimob (6.31375) (1.833)
(R) ( 0.05) (0.000)

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(Baridimob) (0.824)
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0,735 (ß)
0,823
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3.2.3

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(F)
(F) (R2)
*0.000 0,593 90.245 37,956 39,399 1
0,440 35,741 98
75.140 99
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(spss) :

(0.000) (F) (07)

(90.245 (F) ( 0.05)
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(% 40.7) (59.3%)
.

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 :(08)

(T) (R) (ß)

(R2) (T)
/ 0,000 / / 4,120 1,148
*0.000 0,632 0,699 9.921 0,912
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(08)
(4.120) (T)
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(0.699) (R) ( 0.05)
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(0.912) (ß)
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 636 - 622 : (2022) 01 : – 13 :

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(R2) (T)
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https://alghad.com/52-5-%D9%85%D9%86

7. Lawan, A., & Zulkhairi MD, D. (2001). Conceptual Model of the Unified Theory of Acceptance
and Use of Technology (UTAUT) Modification on Telecentre Acceptance in Nigeria. Journal of
Information Systems: New Paradigms , 1 (1), p 46.

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8. Momani, A. M. (2020). The Unified Theory of Acceptance and Use of Technology: A New
Approach in Technology Acceptance. International Journal of Sociotechnology and Knowledge
Development , 12, 84.
9. Venkatesh, V., G Morris, M., Gordon B, D., & Fred D., D. (2003, 09). User Acceptance of
Information Technology: Toward a Unified View. MIS Quarterly .

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