PART I. MULTIPLE CHOICE (4.

0 POINTS)
1. (0.2 points)
Complete the concluding sentence in an e-mail. “I __________ to receiving your
explanation of these matters.”
A. look
B. looking forward
C. look forward
D. want
2. (0.2 points)
The first paragraph in an opinion essay is the ___________
A. conclude
B. introduction
C. body
D. conclusion
3. (0.2 points)
Choose the suitable word to fill in the blank. “Would you mind ___________ us with a
new printer since the old one is out of order?”
A. provide
B. to provide
C. provides
D. providing
4. (0.2 points)
Choose the suitable word/phrase to fill in the following thesis statement: “_________, I
prefer to work in a small office rather than at a large company because of some
reasons.”
A. To conclude
B. I think
C. Personally
D. In short

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5. (0.2 points)
Choose the best answer to complete the following sentence: “The man is explaining
________ to do on the project”
A. that
B. what
C. which
D. when
6. (0.2 points)
Choose the best answer to complete the following sentence: “They are happy ________
they have finished the exam.”
A. although
B. so
C. now that
D. if
7. (0.2 points)
Choose the suitable phrase to fill in the blank. “I am very _________ that the positions
at our company are not available at the moment and we do not have any plans to recruit
new ones in the next two months.”
A. apologize to let you know
B. understand to let you know
C. sorry to let you know
D. interested to say
8. (0.2 points)
Fill in the blank with suitable word(s): “I _________ to explain what I experienced and
felt uncomfortable in your airplane.”
A. would like
B. would
C. like
D. write
9. (0.2 points)

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In an opinion essay, ________ is a sentence that expresses the main idea of the essay.
A. thesis statement
B. topic sentence
C. general statement
D. supporting sentence
10. (0.2 points)
How many stages are there in a complaining e-mail letter?
A. one
B. three
C. five
D. two
11. (0.2 points)
Identify Noun Clause in the following sentence: “I don’t know who is the owner of this
resort.”
A. the owner of this resort
B. who is the owner of this resort
C. I don’t know
D. know who is the owner
12. (0.2 points)
What kind of sentence is this? “The man is explaining the project to the woman;
otherwise, she can’t understand it.”
A. compound sentence
B. simple sentence
C. complex sentence
D. compound-complex sentence

13. (0.2 points)

The body paragraph in an essay must begin with a ….
A. Thesis statement
B. General statement

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C. Concluding sentence
D. Topic sentence
14. (0.2 points)
What kind of sentence is this? “The man is walking; besides, he is holding a suitcase.”
A. compound sentence
B. simple sentence
C. complex sentence
D. compound-complex sentence
15. (0.2 points)
Each introductory paragraph in an opinion essay must end with a _________
A. Thesis statement
B. General statement
C. Concluding sentence
D. Topic sentence
16. (0.2 points)
Fill in the blank with suitable word(s). “I __________ to ask you to please make up the
shortfall immediately and to ensure that such errors do not happen again.”
A. write
B. am writing
C. am
D. look forward
17. (0.2 points)
Which stage in a complaining e-mail letter does this sentence belong to? “I am writing
to inform you that the goods we ordered from your company have not been supplied
correctly.”
A. Solution
B. Warning
C. Background
D. Closing
18. (0.2 points)

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Fill in the blank with suitable word(s) for concluding sentence in a responding e-mail.
“We ___________ to your continued custom, and to serving you again.”
A. look
B. are looking forward
C. look forward
D. want
19. (0.2 points)
Fill in the blank with suitable word(s) for the sentence of acknowledging. “Thank you
for your email dated November 17 __________ about the unhelpful store clerk in our
store in the Marina Store shopping mall.”
A. complain
B. complaining
C. saying
D. sending
20. (0.2 points)
Reorder the following words/phrases to make a complete sentence in a responding e-
mail letter. “error/ this/ due/ was/ to/ process/ of/ the/ transporting/ products/ our.”
Choose the best answer.
A. This error was due to the process of transporting our products.
B. This was error to due the process of transporting our products.
C. This was due to error the process of transporting our products.
D. Error this was due to the process of transporting our products.

PART II SHORT ANSWER (3.0 POINTS – 1.5 POINTS/1 QUESTION) 0.5 POINT
1. ask/ who 3. who/ stand

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 2. happy / improvements/who 4. who/ music

B. RESPONDING TO AN EMAIL LETTER

Read the complaining email below.
From: Joanne Diaz
To: Harvey’s Cleaners
Subject: Missing clothes
Sent: Feb 18, 3:15 P.M

I am writing to complain about my recent cleaning order. I came to pick up my order from your
clerk on Friday. I noticed that there were two items missing – a white shirt & a pair of blue
jeans.
The clerk looked for the missing items but he couldn’t find them. He told me to email you
about the matter so that you and I could reach some solutions.
Please let me know how I can get my clothes back or how you will compensate me for them.

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Joann Diaz

Directions: Complete the following response email letter using suggested words.
Dear Joanne Diaz,
24. I/write / regarding / missing items
................................................................................................................................................
I sincerely apologize for the mistake made by our clerk in filling your order.
25. We / agree / this / made / uncomfortable / disappointed
................................................................................................................................................
26. let you know / reason / clerk / not careful / pack / order
................................................................................................................................................
I will ask the clerk to look for your clothes again and tell you when he finds them as soon as
possible. In case they cannot be found, I will give you cash worth them.
As a gesture of our regret, we would like to offer you 5% discount on your next order with
us.
We assure you that this will not happen again and hope you will continue to be a valued
customer.
Sincerely,
John Smith
Harvey’s Cleaner Manager