Business Conversation

BUSINESS CONVERSATION
ELEMENTARY
Name : ..........................................
Class : ..........................................
“Make yourself better ”

iYes - International Youth Education School
A BETTER VERSION OF MINE
No Lesson Stickers
Nói về điều kiện làm việc

1
Listening 1 - pages 2,3

2

3
Speaking 1 - page 4

4
Speaking 2 - page 5

5
Preparation for role-play

6
ROLE-PLAY
Đi làm muộn và xin nghỉ phép
7
Speaking 1 - pages 10,11

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Speaking 2 - 12,13

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Speaking 3 - pages 13,14,15,16

10
Listening - pages 17,18

11

12
ROLE-PLAY
Khen ngợi, tình huống thực tế

13
Speaking 1 - pages 23,24
14
Speaking 2 - pages 25,26, 27

15
Listening 1 - page 28

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Listening 2 - page 29, 30

17

18
ROLE-PLAY
19 Review for Midterm
MIDTERM TEST (Speaking &

20
Listening)
Sự cố/ tai nạn
21

22

23
Speaking 1 - page 39

24
Speaking 2 - page 39

25

26
ROLE-PLAY
Cho và nhận sự giúp đỡ

27
Speaking 1 - pages 44, 45
28
Speaking 2 - pages 46, 47

29

30

31

32
ROLE-PLAY
33 Review for Final
FINAL TEST (Speaking &

34
Listening)
UNIT 1: NÓI VỀ ĐIỀU KIỆN LÀM VIỆC
LISTENING 1 & 2
2
3
SPEAKING 1
4
SPEAKING 2
5
STUDENT’s NOTES
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UNIT 2: ĐI LÀM MUỘN VÀ XIN NGHỈ PHÉP
SPEAKING 1
10
11
SPEAKING 2
12
SPEAKING 3
13
14
Tình huống thực tế
15
16
LISTENING
A Little Late
Listen to the Entire Lesson
When you work for a company, there are times when you are late or you can't make
it to a meeting. Sometimes you are sick, or sometimes you are stuck in traffic. We
will study sentences you need to know to say why you are late or can't make it to
work.
Late
Some jobs require you to 'punch in' when you get to work. 'Punching in' keeps track
of how long you worked. Many hourly jobs use this system. But if you are a salary
person and do not have to 'punch in', then you have more flexibility. Let's say you
are going to be five minutes late. If you have your own office, then nobody will
know. But if you work in a setting where your boss sees you coming in, then you
will need an excuse. We'll cover everything about being late here.
Five minutes late
If you are going to be just a little late, then you don't need to call in. However, you
will need to tell them why you are late when you get in the office. Here are some
examples.
“ ................................................................................................................................................ “
“ ................................................................................................................................................ “
“ ................................................................................................................................................ “
“ ................................................................................................................................................ “
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If you are the boss, then you might want to ask why your employee is late. Let's see
some of these sentences.
“ ................................................................................................................................................ “
“ ................................................................................................................................................ “
“ ................................................................................................................................................ “
“ ................................................................................................................................................ “
A boss or manager will not be too upset if you are late only once or very rarely. But
if this is a constant habit, they might be a little more upset.
“ ................................................................................................................................................
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“ ................................................................................................................................................
.................................................................................................................................................. “
“ ................................................................................................................................................
.................................................................................................................................................. “
If you hear one of these statements, then you better say something that will calm the
boss down. Also, you shouldn't let this happen again so tell him or her it won't
happen again.
“ ................................................................................................................................................ “
“ ................................................................................................................................................ “
“ ................................................................................................................................................ “
Task 1: Đọc hiểu phần lời thoại và đoán nội dung chỗ trống
Task 2: Nghe cùng lời thoại
Task 3: Nghe không xem lời thoại và điền vào chỗ trống
18
STUDENT’s NOTES
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UNIT 3: KHEN NGỢI, TÌNH HUỐNG THỰC TẾ
SPEAKING 1
23
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SPEAKING 2
25
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27
LISTENING 1
Meeting a new team member
Peter: Hi, my name's Peter. What's your name?

Carla: Hi, Peter. I'm Carla. I'm new here.
Peter: Welcome to the company, Carla.
Carla: Thanks, Peter. I'm happy to be here and it's nice to meet you.
Peter: It's nice to meet you too.
Carla: Where do you work?
Peter: I work in the design team. We sit over there.
Carla: I'm in the marketing team. I started last week.
Peter: You work in marketing? That's very interesting.
Carla: Yes, it is. I'm enjoying it. But there are a lot of new things to learn.
Peter: I'm sure there are. I'm happy to help you if I can.
Carla: Thank you, Peter. What do you do in the design department?
Peter: I design new products.
Carla: That sounds interesting. I plan marketing events for new products. So I think
we'll work together sometimes.
Peter: That would be great. So, where are you from, Carla?
Carla: Brazil. And you?
Peter: I'm from the UK.
Carla: How long have you been here?
Peter: I've worked here for three years but I actually moved here from the
UK five years ago, to study.
Task 1: Đọc hiểu phần lời thoại

Task 3: Nghe không xem lời thoại và Ghi chú những nội dung mình nghe được
Task 4 : Thực hành đóng vai, chuẩn hoá phát âm và ngữ điệu
28
LISTENING 2
Talking about personal interest, experience
Ana: Hi! I’m Ana. Welcome to What to Say!
Do you know what to say when you talk about your personal interests? Listen out
for useful language for talking about personal interests. Then, we’ll practise saying
the new phrases – after this.
Emir: Hi, Paul. I made you a cup of tea. Just how you like it, milk and two sugars.
Paul: Oh, thanks, Emir.
Emir: You’re welcome. So what do you do when you’re not working?
Paul: Oh, umm, not much. I’m always really tired in the evenings and at weekends.
Emir: Haven’t you got any hobbies?
Paul: Well, I’ve recently started doing meditation.
Emir: I didn’t know you did meditation. I do too!
Paul: Oh, right. So, um, how often do you practise?
Emir: Most mornings usually, but if it’s really busy, then sometimes it’s hard to find
time.
Paul: Yeah, I know what you mean. I normally meditate once or twice a week. I
never have enough time to do it more than that.
Emir: What are you doing now?
Paul: Nothing much, just drinking my tea …
Ana: Hello again! Now that’s something you don’t see in the office every day! So,
did you notice the useful phrases used for talking about your personal interests?
Listen to me and then repeat.
What do you do when you’re not working?

I didn’t know you did meditation.
I do too!
How often do you practise?
Most mornings, usually.
Sometimes it’s hard to find time.
I normally meditate once or twice a week.
I never have enough time.
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Ana: Try and use some of these phrases the next time you talk about your personal
interests in English. Bye for now!

Task 4 : Thực hành đóng vai, chuẩn hoá phát âm và ngữ điệu
Hobbies
• What is your favourite sport to watch?

Anh/ chị thích xem môn thể thao nào?
• What is your favourite book to read?
Anh/ chị thích đọc cuốn sách nào?
• What is your favourite outdoor activity?
Hoạt động ngoài trời yêu/ thích của anh/ chị là gì?
• What is your favourite activity on vacation?
Hoạt động yêu thích trong kỳ nghỉ của anh/ chị là gì?
• Where would you like to travel?
Anh/ chị muốn đi du lịch ở đâu?
Life experience/ Habits
• Do you tend to be a talker or a listener?

Anh/ chị là người thích nói chuyện hay là người thích lắng nghe?
• What do you usually do to relieve stress?
Anh/ chị thường làm gì để giải toả căng thẳng?
• How many countries have you lived in, and which one did you like the
most?
Anh/ chị đã sống ở bao nhiêu quốc gia rồi, và đâu là nơi anh/ chị thích nhất?
• Are you a morning person or a night person?
Anh/ chị là người thích dậy sớm hay thường thức khuya?
30
STUDENT’s NOTES
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34
UNIT 4: SỰ CỐ/ TAI NẠN
LISTENING 1
Talking about health and safety
Narrator
Welcome back to the offices of Tip Top Trading where Tom has taken a tumble. He
was trying to catch a mouse but tripped over. Can Anna help soothe the pain? Let's
find out.
Tom
Ooh… oww… ouch. My arm really hurts.
Paul
What's all this noise about?
Denise
It's Tom. He's had an accident – tripped over a mouse – I mean tripped over trying
to catch a mouse.
Paul
Golly gosh. Are you OK Tom?
Tom
I dunno. I think I've broken something.
Denise
Your pencil I think! Just sit there at my desk and I'll go and call a first-aider.
Paul
Anna,you're going to have to fill in one of those Health and Safety reports.
Anna
Oh really? Do we have to?
Paul
It's procedure and it's the law – it's got to be done. Now Tom, would a biscuit make
you feel better?
Narrator
Health and Safety is important in the workplace. The office needs to be a safe place
to work in, but accidents do happen and that's when you have to report it. Anna, do
you know where to find the form you need to fill in?
Anna
I think so. It's here on the company intranet… here it is, 'accident report form'.
35
Narrator
Yes, it's sometimes called an 'incident or accident report form'. It will ask you: How
did the accident happen? What was the cause of the accident? Were there any injuries? And
how could the accident have been avoided?
Anna
OK, I had better get started.
Denise
Right, I've call the first-aider. She'll be here in ten minutes. Now, do you need a
hand with this form, Anna?
Anna
Yes please Denise. It wants to know how the accident happened.
Task 1: Đọc hiểu phần lời thoại từ đầu đến đoạn "Yes please Denise. It wants to
know how the accident happened"
Task 2: Nghe cùng lời thoại, nghe kỹ những đoạn chưa nghe được
Task 3: Thực hành đóng vai
36
LISTENING 2
Talking about health and safety

Denise
Just say there was a mouse… no, a large rat… running about that needed catching.
And Tom, very bravely, tried to catch it
Anna
Yes… and then he tripped over something.
Denise
Was it your ego Tom?
Tom
Err? Ha ha. Ouch! No, it was a sample box of Perfect Peaches.
Denise
So, the cause of the accident was a box of Perfect Peaches left on the floor. Who left
them there anyway?
Tom
That might have been me Denise.
Denise
What do I always say about putting things away? Now Anna, it says here 'Were
there any injuries?'
Anna
So I'll write, 'Yes, a member of staff broke his arm.'
Denise
Sprainedhis arm. I think he'd be in a lot more pain if it was broken, hey Tom?
Tom
What? Err, yeah. It still hurts though.
Denise
Hmm! Now finally it says 'What can be done to avoid this accident again?'
Anna
Get rid of the mice… I mean rats?
Denise
No. Store things away properly and keep the office tidy, eh Tom?
Tom
Yeah, I suppose so… but I was only trying to catch that mouse.
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Denise
I know, very heroic. I'm starting to see what Anna sees in you, you know.
Tom
Oh no, Anna, our dinner date!
Narrator
So, it's been an eventful day in the office. Anna has done the proper thing by
completing an accident report form. If you have to report an accident at work, here
are some of the questions you might be asked:
How did the accident happen?
What was the cause of the accident?
Were there any injuries? And:
How could the accident have been avoided?
Narrator
So luckily for Anna she might get out of that date with Tom!
Anna
Hey Tom, don't look so glum. I'm up for dinner if you still are?
Tom
Ouch… really?
Anna
Sure Tom, and as you've only got one arm now, you won't be hugging me all the
time.
Denise
You'll have to spoon feed him his food too!
Tom
Denise, could you go and call pest control please?
Narrator
Careful what you say Denise, or you may get injured too! So it looks Anna and
Tom's dinner date is on – I can't wait to be a fly-on-the-wall! See you again soon.
Bye!
Task 1: Đọc hiểu phần lời thoại còn lại

Task 2: Nghe cùng lời thoại, nghe kỹ những đoạn chưa nghe được
Task 3: Thực hành đóng vai
38
SPEAKING 1
Report about health and safety
Task1: Ôn tập từ ngữ bài nghe buổi học trước

Task 2: Thực hành báo cáo sự việc theo gợi ý của bài nghe
SPEAKING 2
Report about health and safety
Task 1: Ôn lại từ ngữ buổi học trước

Task 2: Thực hành báo cáo một sự cố/tai nạn đã trải qua.
- Ví dụ: Bị ngã trong nhà máy và bị thương nhẹ ở tay.
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STUDENT’s NOTES
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UNIT 5: CHO VÀ NHẬN SỰ GIÚP ĐỠ
SPEAKING 1
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SPEAKING 2
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LISTENING 1
Jane: Hello, this is the sales department. Jane Solomon speaking.

Peter: Hello, is Maria Fernandez there, please?
Jane: No, I'm sorry. She's not in the office at the moment. She's on her lunch break.
Peter: Oh. Could you take a message, please? Could you tell her that Peter Griffin
called?
Jane: Sure. Could you give me your number?
Peter: It's 0-7-4-6-0 double 9-0-1 double 8.
Jane: Thanks. That's 0-7-4-6-0 2-9-0-1-2-8.
Peter: Sorry, no. It's 0-7-4-6-0 9-9-0-1-8-8.
Jane: 9-9-0-1-8-8.
Peter: Yes. Please ask her to call me back, and tell her it's about the PXO project. I
need the new project figures.
Jane: The PXO project. Right. I'll give her your message when she comes back to the
office.
Peter: Thank you. In case I'm in a meeting when she calls back, can I give you my
email address too?
Jane: Of course.
Peter: Great. It's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.
Jane: Can I read that back to you?
Peter: Sure.
Jane: That's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.
Peter: Yes, that's it.
Jane: OK. I'll tell her you called.
Peter: Thank you. Goodbye.
Jane: Goodbye.

48
LISTENING 2
EXERCISES
Task 1: Nghe và làm bài tập

Task 2: Ôn tập các điểm từ, ngữ pháp
Task 3: Thực hành đóng vai, chuẩn hóa phát âm và ngữ điệu
49
STUDENT’s NOTES
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53

Business Conversation - Ele

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Copyright:

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Business Conversation - Ele

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Copyright:

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“Make yourself better ”

Nói về điều kiện làm việc

Nói về điều kiện làm việc

Nói về điều kiện làm việc

Nói về điều kiện làm việc

Nói về điều kiện làm việc

Nói về điều kiện làm việc

Đi làm muộn và xin nghỉ phép

Đi làm muộn và xin nghỉ phép

Đi làm muộn và xin nghỉ phép

Đi làm muộn và xin nghỉ phép

Đi làm muộn và xin nghỉ phép

Khen ngợi, tình huống thực tế

Khen ngợi, tình huống thực tế

Khen ngợi, tình huống thực tế

Khen ngợi, tình huống thực tế

Khen ngợi, tình huống thực tế

19 Review for Midterm

MIDTERM TEST (Speaking &

Sự cố/ tai nạn

Sự cố/ tai nạn

Sự cố/ tai nạn

Sự cố/ tai nạn

Sự cố/ tai nạn

Cho và nhận sự giúp đỡ

Cho và nhận sự giúp đỡ

Cho và nhận sự giúp đỡ

Cho và nhận sự giúp đỡ

Cho và nhận sự giúp đỡ

33 Review for Final

FINAL TEST (Speaking &

Listen to the Entire Lesson

Five minutes late

Meeting a new team member

Peter: Hi, my name's Peter. What's your name?

Task 1: Đọc hiểu phần lời thoại

What do you do when you’re not working?

Task 1: Đọc hiểu phần lời thoại

• What is your favourite sport to watch?

Life experience/ Habits

• Do you tend to be a talker or a listener?

Talking about health and safety

Task 1: Đọc hiểu phần lời thoại còn lại

Report about health and safety

Task1: Ôn tập từ ngữ bài nghe buổi học trước

Report about health and safety

Task 1: Ôn lại từ ngữ buổi học trước

Jane: Hello, this is the sales department. Jane Solomon speaking.

Task 1: Đọc hiểu phần lời thoại

Task 1: Nghe và làm bài tập

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