Grade 12 (Task 2)

- 2024
Tourism Skills Assessment Task
Scenario: TRAVELLING TO SOUTH AFRICA

TEACHER INSTRUCTIONS
Dear Tourism Teacher
This task will assess:
 Content knowledge of tour plans; route planning; planning a budget; choice of
transport, accommodation, tourist attractions and activities; and compiling a day-
by-day itinerary.
 Applying the content of tour plans; route planning; choice of transport,
accommodation, tourist attractions and activities when drawing up a day-by-day
itinerary.
 The display of 21st Century skills.

Tourism CAPS Reference:

Term 1 Week 4-6 of the 2024 National Recovery ATPs is assessed in this task.
The CAPS also requires the learner to be able to identify and solve problems and make
decisions using critical and creative thinking; to collect, analyse, organise and critically
evaluate information and so much more.

The skills that are applied:

 Tour planning skills in drawing up a more complete day-by-day itinerary
 Route planning skills whilst considering various itinerary options
 Itinerary compiling skills during the completion of a basic itinerary with details
from given resources
 Budgeting skills – in creating a realistic budget for the client as per the case
study.
 Decision-making skills in choosing accommodation, transport, tourist attractions
and activities
 Critical thinking skills when analysing the advertising potential of social media
platforms for tours or itineraries

It is expected of each Grade 12 Tourism teacher to compile a Marking Guideline. Please

DO NOT purchase ANY marking guideline or resources from the internet or social media
or from any other source. It can jeopardise an active assessment to the extent of the
assessment being declared invalid. When you prepare your own marking guidelines, you
Grade 12: 2024 Task 2: Tourism Skills Assessment Task

will know how to prepare your learners for the task BEFORE the scheduled assessment
session/s takes place under examination conditions.

page 2 of 15
Grade 12: 2024 Task 2: Tourism Skills Assessment Task

TOTAL: 50 MARKS DURATION: 2 HOURS

LEARNER INSTRUCTIONS
Study the scenario below and then follow the instructions to complete the task within the
prescribed time limit under controlled examination conditions. You need to apply the
information gathered from the content (textbook) together with the resource documents
(pages 9-14) provided to you. It is also required to display the ability to access and use
social media and other skills required.

Scenario
Zama and Gloria are working colleagues in Mexico. Zama is a South African citizen
holding a 2 year working visa while Gloria is a local Mexican citizen. The ladies both
aged 30 years have decided to spend their 3-week annual vacation in South Africa. Zama
has not been to South Africa since she turned 21.

You are the travel agent who will be assisting them plan their 3 week vacation in South
Africa, during September 2024.
SECTION 1: TOUR PLANS, ROUTE PLANNING AND COMPILING AN ITINERARY

1.1. Gloria has to apply for a holiday visa in order to travel to South Africa. She has
explored the options of applying for her visa needs the following information.

Using the email template provided in the Addendum, explain the following points.
 What is an e-Visa?
 How to apply for a South African visa if the e-Visa facility is off-line
 The cost of obtaining a visa to South Africa if they stay for more than 90
days.
 The time frame that the visa will be valid for. (8)

1.2. The ladies have decided to take a flight directly to KwaZulu Natal and embark on
the first leg of their journey in this beautiful province. They have made the
following decisions about their trip to KZN:

 They will arrive at King Shaka International on Day 1 (SAA 2319 – R 17 098
p.p. O/W
 They have hired a vehicle which will cost them R 410 per day including all
insurances. The will have the vehicle for 5 days and expect to be spending
a total of R 1500 on fuel. Toll Fees – R 400 in total.
 They will spend two nights in Northern KZN in a guest house (R 230 p.p.p.n)
 Two nights in Durban in an Air BnB ( R195 p.p.p.n)
 They have allocated R 250 p,p,p,d for meals.
 They will visit Maloti- Drakensburg Park on Day 5 on their drive to Gauteng.
 They will be visiting the following places during their five-day stay in KZN
 Shakaland
 Durban Central – the beach and surrounds
 Isimangaliso Wetland park
 Maloti- Drakensburg Park
page 3 of 15
Grade 12: 2024 Task 2: Tourism Skills Assessment Task

1.2.1. You need to create a tour itinerary for them using the above information. Take note
that they will arrive in Durban on Day 1 at 08:00. Plan a logical itinerary for the two
friends. Your tour itinerary must be completed in a table form. The following
information must be included:

 Name of Trip
 Days and Dates must be indicated
 Transport for Each Day must be included
 Accommodation for each day must be indicated – Locate relevant examples
in the area concerned.
 Attractions and activities must be indicated. Applicable prices where
necessary must also be included.
 Include important points about key attractions. (18)

1.2.2. Using the Map of KZN provided, create a logical route plan for the two friends.
Indicate the starting point and travel direction based on their tour itinerary. (4)

1.2.3. Compile a tour budget for the two friends for their trip in KwaZulu Natal. You
budget must include any attractions and activities that you include in your itinerary.
Your itinerary and your budget must match each other. (5)

1.3. The two friends will need to take the necessary safety precautions when travelling
in South Africa. Create an A4 size infographic poster detailing general
precautions that they must take when travelling in the country. Your poster must
have information and visuals to make understanding easier for the friends. (10)

SECTION 2: SELF REFLECTION

2.1 Which of Section 1 or Section 2 did you like completing the most? Give
the reasons for your preference.

2.2 Which part of completing the Tourism Skills Assessment task did you
struggle with the most and why?

2.3 Recommend how you would improve this Tourism Skills Assessment
task, giving details of the improvement.

2.4 List the insights that completing this Tourism Skills Assessment task
brought to you. (5)

page 4 of 15
 ASSESSMENT INSTRUMENT

TOURISM SKILLS ASSESSMENT TASK

Note: Each learner must receive his/her own copy of the assessment instrument.

Name of School: Date:

Name of Learner: Grade 12:

Name of Teacher: Mark:

SECTION 1: TOUR PLANNING, BUDGETING, ROUTE PLANNING AND ITINERARY [45]

(8 marks)
Criteria 0 1 -3 4-6 7-8 T M
1.1. Compiling The question has not The learner Two or three small errors All the questions were
of Visa been completed/the attempted the have been noted. The answered correctly.
Informatio information provided question. There is question was researched There is clear
n is incorrect. no evidence of well. evidence of research.
research resulting in Good explanations
very little correct are provided as
information. motivation.

1.2.1. Tour Itinerary (18marks)

Criteria 0 1 2 T M
Name of the Trip No Name was provided. A name was provided for the trip The name for the trip was
Grade 12: 2024 Task 2: Tourism Skills Assessment Task
but it was inappropriate/not interesting, appropriate and
creative/not eye -catching eye-catching.
Days of the Tri[p No Days were indicated Days were indicated but with no Days and relevant dates
Indicated dates were included

Criteria 0 1 2 T M
Transport: Hired No transport has been included in Only the hired car/the flight has Both modes of transport
Car & SAA flight the itinerary, been included in the itinerary. have been included in the
Both have not been included. itinerary on the relevant
days.

(Accommodation) (4
marks)
Criteria 0 1 3 4 T M
Guest house and Air No accommodation Incorrect Accommodation has Accommodation
BnB has been included in accommodation has been provided was provided for the
the itinerary. been provided/the correctly as per the relevant days with
accommodation does days but no names realistic examples
not apply to the have been provided for found in the area of
relevant days/Learner the accommodation stay. The learner
has not provided used. provided information
names for the about the
accommodation accommodation.

(Attractions and Activities) (4 marks)

Criteria 0 1 2-3 4 T M
Completion of the Too few Many attractions and Most days were Every day had appropriate
attractions and attractions/activities, activities were left out, covered with attractions and activities.
activities as per the incorrect as per case incorrect, not complete relevant Relevant prices were
case study study, too many errors or errors made in the attractions and provided, where applicable.
in names of the name of the attraction. activities as per
attractions. Attractions/activities not the case study.
Inappropriate included. No prices, Some days were
examples provided. such as entrance fees unaccounted for,
page 6 of 15
Grade 12: 2024 Task 2: Tourism Skills Assessment Task
were provided. Relevant prices
were left out.
Information About No information Very limited information Adequate All attractions and activities
Attractions provided about provided for some information were described fully with the
attractions/activities. attractions and provided with intention of creating
activities, some missing excitement in the tourist,
details. ahead of the trip.

1.2.2. ROUTE MAP (4

marks)
Criteria 0 1-2 3-4 T M
Completion of the No attempt was made to A good attempt at An excellent attempt at
route map complete the route map. completing the route map completing the route map with
but with missing all the given information as well
OR information such as point as the correct route to follow.
An attempt was made to numbers and direction of Easy to read and understand.
complete the route map but the route.
was completely incorrectly

1.2.3. Budget (5
marks)
Criteria 0 1-3 4-5 T M
Completion of the The budget was not done. The budget was completed The budget was completed
Tourist Budget with missing information. using a budget table.
OR
The budget was done but was The calculations were not All calculations were shown
incorrect. shown or were incorrect in and are correct.
some instances.

1.3. Safety Poster (10 marks)

Criteria 0 1-4 5-7 8-10 T M
Completion of the No attempt was The poster was not The poster was An excellent attempt at
Tourist Budget made to complete the completed in the completed using the creative an attractive
poster. correct format. correct format. poster.

page 7 of 15
Grade 12: 2024 Task 2: Tourism Skills Assessment Task
OR
OR The information was Some information or Relevant pictures and
limited with missing pictures were information was
The incorrect poster texts and pictures missing/not relevant. provided
was completed OR
Inappropriate The poster lacked A diversity of
information/pictures creativity information on safety
were used was provided.

SECTION 2: SELF-REFLECTION QUESTIONS [5]

Criteria 0 1-2 3-4 5 T M

Complete the Unable to give a Able to give some Able to give a clear Well-written preference
FOUR self- preference and preference but no preference with some with reasons, clear
reflection reasons for reasons and able to reasons and able to indications of all the parts
questions preference. Unable to indicate some parts they indicate a fair number of they struggled with, good
indicate which part struggled with. Few parts they struggled with. recommendations with
they struggled with. recommendations made Good recommendations details of improvement
Unable to lacking details, and made lacking some and excellent personal
recommend average or below- details and some good insights.
improvement. Unable average personal personal insights given.
to list personal insights.
insights.
Total: 5

GRAND TOTAL: 50

T M
FINAL MARK
OVERALL COMMENTS

page 8 of 15
Grade 12: 2024 Task 2: Tourism Skills Assessment Task

________________________________ ______________________________
EDUCATOR SIGNATURE MODERATOR SIGNATURE

DATE: __________________________ DATE: ________________________

RESOURCES

QUESTION 1.1. = EMAIL TEMPLATE

Redraw this template out in

order to fill in the information.

page 9 of 15
Grade 12: 2024 Task 2: Tourism Skills Assessment Task

QUESTION 1.2.1. – REDRAW THIS TABLE OUT IN ORDER TO COMPLETE THE ITINERARY

Day TRANSPORT ACCOMMODATION ATTRACTIONS ACTIVITIES

Day 1

Day 2

Day 3

Day 4

page 10 of 15
Grade 12: 2024 Task 2: Tourism Skills Assessment Task

Day 5

page 11 of 15
QUESTION 1.2.2. COMPLETE THE MAP OF KZN
Grade 12: 2024 Task 2: Tourism Skills Assessment Task

QUESTION 1.2.3. BUDGET TABLE

TOURIST SERVICE RATE AND CALCULATIONS FINAL TOTAL

page 13 of 15
Grade 12: 2024 Task 2: Tourism Skills Assessment Task

Grade 12 (Task 2) - 2024

Tourism Skills Assessment Task
MARKING GUIDELINES
Dear Educator

The Tourism skills task has to be marked using the assessment rubric
provided. Your professional judgement is needed when marking this
task.

The following marking guideline is merely a guide as to what the

learners should have in their answers.
………………………………………………………………………………………

Question 1.1.

 The learners answer must be completed in an email template. √.√

 The language must be appropriate for email communication. √
 The email will provide the following information:

 What is an e-Visa?
A visa that is applied for online. .√

 How to apply for a South African visa if the e-Visa facility is off-line
Visit the South African consulate/embassy office in Mexico and apply for
a visa. . √
An application form will have to be completed. . √

 The cost of obtaining a visa to South Africa if they decide to stay for
more than 90 days.
$53.00 USD – approximately . √

 The time frame that the visa will be valid for.

3 weeks holiday visa . √ (8)

Question 1.2.1.

Mark as per the assessment rubric. (18)

Question 1.2.2.

 Logical route . √
 Main points have been included on the Map . √
 Route Direction has been mapped out . √
 Neat completion of the Map . √ (4)

page 14 of 15
Grade 12: 2024 Task 2: Tourism Skills Assessment Task

Question 1.2.3.

TOURIST SERVICE RATE AND CALCULATIONS FINAL TOTAL

Transport
Airfare 17 098 x 2 people 31 196 √
Vehicle Hire
Daily Rate 410 x 5 days 2 050
Fuel 1500 1 500 √
Toll Fees 400 400

Accommodation
Guest house 230 x 2 ppl x 2nights 920 √
Air BnB 195 x 2 people x 2 nights 1 170

Meals 250 x 5 days x 2 ppl 2 500 √

Learners attraction and ?????? ????? √

activity cost included
Total Cost ???

The learner must include the cost of the attractions and activities that they have chosen, it
must include Entrance fees to Shakaland, Isimangaliso Wetland Park and Maloti-
Drakensburg Park in addition to the other costs.
(5)

Question 1.3.

 Correct format for a poster √√√

 Relevant information and pictures including a diversity of safety measures √√√√√
 Creativity and Neatness √√ (10)

Question 2

Use assessment the rubric to mark the learner’s reflection. The learner must be clear
about his/her reflections. Full sentences with good explanations must be provided. (5)

TOTAL MARKS: 50

page 15 of 15