Downloaded for recruitment at Infosys (Feb 5, 2024)

Ashish Suryawanshi
SCCM Administrator
Resourceful System Administrator consistently responds to wide range of technical challenges with
focused and creative approach. Highly effective at problem solving and decision making. 2.5 years of
progressive IT experience.

ashishsuryawanshi271@gmail.com +91 7887711392 F-12 Vidya NIketan Society, Undri Pune, India

WORK EXPERIENCE SKILLS

SCCM Administrator • Software distribution and Patch
Wipro Technologies Management
07/2021 - Present,
Achievements/Tasks • Customer Service • IT Helpdesk
Spearheaded end to end deployment of critical software applications
using SCCM, ensuring seamless integration and minimal disruption to • Application packaging
end users.
Collaborated with cross-functional teams, including application • Linux, Unix admin
developers and system administrators to assess software requirements
and ensure compatibility with existing systems.
• ITIL change management • Python
Led successful collaborations with other teams resulting in increased
efficiency and customer satisfaction.
• SQL
Proactively monitored and addressed software deployment and related
issues demonstrating 100% improvement in issue resolution time.
Delivered responsive and efficient technical support to end users,
resolving issues promptly ad ensuring seamless computing experience to
end users. SOFT SKILLS
Maintained comprehensive documentation of software deployment
process, configuration and troubleshooting steps, facilitating Strong analytical and problem-solving skills
knowledge transfer to within the team.
Maintained comprehensive documentation of software deployment Ability to work collaboratively in a team-
process, configuration and troubleshooting steps, facilitating oriented environment
knowledge transfer to within the team.
Led the team in successful MASS deployment(As part of migration
Detail-oriented with a focus on delivering
project), exceeding project goals and timelines.
high-quality solutions
Expertise in deploying software applications using SCCM, with
proficiency in MSI and EXE installers.
100% of the assigned admin tasks (calls, tickets, and service requests)
performed by self with team efforts and preparation within the time
frame. (100% adherence)

EDUCATION
Bachelor of Computer Science
Sir Parashurambhau College
07/2018 - 07/2021, Percentage - 86 %