Swathi.

P
📱 +91-7013148994 ✉ PSwathi71591@gmail.com

OBJECTIVE:
Having 5.6 years of Experience in I.T Industry to work with Organization by maintaining a
good cordial relationship with my superiors and team members serving for the organization with my
sincere efforts, to make sure that my work is always appreciated by everyone and also improvement of
skills on new technologies.

EXPERIENCE SUMMARY:

 Having 5.6 years of IT Experience in MECM/ Microsoft System center Configuration

Manager SCCM 2103, 2012,2004,1906,1806 and 1702.
 Experience in SCCM building Management Points and Distribution Points.
 Involved in client remediation Installing SCCM clients with Client-Push and good experience
in Trouble shooting.
 Creating boundary and boundary groups.
 Expertise in Software Distribution using SCCM and troubleshooting deployment failures.
 Patch management using Windows Server Update Services (WSUS) and SUP.
 Good experience in SCCM operations like SCCM Client Installation and Client remediation,
 Experience in creating custom collections using WQL queries.
 Good Experience in Application Management in SCCM 2012 and troubleshooting through
logs.
 Have Experience with Microsoft SCCM2012 technical support with application
deployments.
 Having hands on experience in supporting tools such as Right Click Tools and Client center
tool.
 Prepared the Weekly and Monthly reports/dashboards and share with management for
customer reviews.
 Good Flexibility in working as a team and maintaining the standards.
 Knowledge on Microsoft Intune and OSD

WORK EXPERIENCE:

 Currently Working as a “SCCM Administrator” in CloudEQ Software india pvt ltd

from Sep 2021 to Till date.

EDUCATIONAL QUALIFICATION:

 Bachelor of Computer Applications From Acharya Nagarjuna University -Guntur

TECHINICAL SKILLS:
Operating System : Windows 7, windows 8 & windows 10
Server OS : Windows Server 2008,2012&2016, 2019
SCCM/MECM : SCCM 2111,2103, 2012, 2007 and 1702
Data Base : SQL Server 2012,2016 &2017
Scripting Language : Power shell(Knowledge)
Ticketing Tools : JIRA, ServiceNow
Trouble shooting tools : Right click tools and Client Action tools

Professional Experience :
Project :1
Organization : Cloud EQ Software India pvt Ltd
Designation : SCCM Administrator
Duration : Sep 2021 to till date
Technology : SCCM2111
Support Level : L2+
Project :2
Organization : Tech Mahindra Ltd
Designation : System Administrator
Duration : 2017 Aug -2021 Sep
Technology : SCCM 2012
Support Level : L1 & L2

ROLES AND RESPONSIBILITY :

 Installing primary site and secondary sites.
 Handling SCCM Client installations & un-installations and troubleshooting various issues on
SCCM Client.
 Creation of query based collections as per the requirement.
 Patch management by using SCCM and trouble shooting
 Generation of Queries and Reports through SCCM.
 Providing timely information and guidance for Wintel and Desk side support team to carry
out the daily operation smoothly.
 Responsibility is to monitor and ensure that any fault reported, should be resolved within the
SLA and ensure that the troubleshooting by team as in the right direction.
 Involve review meets with all the team members to smooth coordination between the
organizations on troubleshooting aspect. Regular Health check for SCCM Site servers.
  . Creating packages, programs and deploying software(s) to clients. Troubleshooting Software
Distribution issues.

 Configuring Site boundaries and the Distribution points in the hierarchy.

 By using SCCM Scan tool to identify the healthiness of the client and not installed systems to
ensure the 100% client compliance.
 Performing Upgradation tasks in the location.

PERSONAL ATTRIBUTES:
 Strong customer-service orientation.
 Strong inter personal skills and the ability to effectively communicate with a wide variety of
people at all levels.
 Ready to work in 24/7 Environment.
 Able to work independently and as part of an effective team.
 Able to manage and prioritize tasks and time efficiently.

DECLARATION :
I hereby, declare that the above-mentioned information is absolute up to my knowledge and
belief.
( Swathi.P)