Personal Details

DEEPA VASUDEVAN Gender: Female

DOB: 09-10-1995
Nationality: Indian
Application Packaging & SCCM Languages Known: English &
.
To enter an esteemed organization which offers good Tamil
opportunities to utilize and develop my skills for the development of
organization and growth of my career.
Contact

+91-95782 49312

Professional Experience - Currently working as Application Packager deepashanthi7@gmail.com

and SCCM for TCS from Jun’17 to till date.

IT Certifications - Configuring Windows Devices (70-697) and ITIL Education

Foundation.
B.E - 2013 – 2017 - Electronics
Ticketing - Tools: SM9, Cherwell & Communication Engg - 82.6 %
(CIT)
Application Repackaging – Tools: SCCM, Intune, Admin Studio,
Install Rite, Notepad ++, Orca, PsExec, Recast Right Click Tools, HSC - 2013 – 89.4 % (Govt
School)
Vbsedit, CMTrace
SSLC - 2011 – 94.4 % (Govt
EXPERIENCE School)

Skill Set
⮚ 5 Year’s experience in Application Packaging, SCCM, System
Administration, Technical support/Trouble shooting in windows,
 Windows System
RedHat Linux Administrator
⮚ Expertise in doing the Linux / Windows patching and performing the basic
 RedHat Linux
Linux troubleshooting and analyzing Linux patch compliance issues. Troubleshooting &
⮚ Handling various software and hardware problems, detecting the reason of Linux patching.
malfunctioning and resolving various problems in Windows Operating  Desktop,Printer & Remote
System. support.
⮚ Exceptional work ethic routinely uses the available time to solve  Windows OS installation
organizational problems, ability in multi-tasking and timely completion and troubleshooting, IT
of all assignments. Hardware support
⮚ Designing a backup strategy, ensuring scheduled / unscheduled backups  Symantec Endpoint
as per the backup plan. Protection & Cloud Strike
⮚ Application Recreation and deployments through SCCM (Microsoft  Domain Migration,
Symantec Encryption
Endpoint Configuration Manager Console)
Desktop PGP (Pretty
⮚ Acquiring the Windows Security patches on every month and deployments Good Privacy), Bit
through SCCM Locker,
⮚ Installing and configuring Microsoft Outlook for mailing, configuring  Application recreation,
customization and
antivirus and firewall and file server (Share path). deployments.
 TECHNICAL SUPPORT & TROUBLESHOOTING

⮚ Installation and maintenance of all systems in the client environment

⮚ Installing and configuring network printer and other software / hardware devices.
⮚ Apply OS patches and upgrades on a regular basis for Non-Managed SCCM Machines and Linux Workstations.
⮚ Monitoring and Maintaining Commvault Backup Environment for Clients and ensure backup compliance is achieved on
monthly basis.
⮚ Building, configuring and troubleshooting of Client hardware (Laptop / Desktop / Workstation). Supported remote
site using Microsoft Remote Desktop.
⮚ Proficient procedure of recovering data from Laptop or Desktop in the event of
HardDisk failure with 80 % Recovery success rate.
⮚ Ensuring that support calls are logged and handled effectively and efficiently· Implementing
effective customer support systems, helpdesk and their management. Good knowledge Hardware.
⮚ Handling SCCM server for PXE boot OS deployment.
⮚ Handling SCCM Test server for application recreation in different approach and tested the application in test machine.
⮚ Handling SCCM Console for creating the application and deployed the application to all client PC’s in domain.
⮚ Configuration and troubleshooting of application which we have deployed through SCCM
⮚ Handling Symantec Endpoint Protection / PGP installing and troubleshooting in windows.
⮚ Cisco VPN Connection troubleshooting and managing console.
⮚ Involved Symantec Endpoint protection upgrade activity in test server.
⮚ Involved with planning and implementation of low to medium risk changes on user profile.

⮚ End to end ownership of tickets including regular updates to the service management system and
information requests from 3rd party vendors if required.
⮚ Manage and resolve problems assigned by level1 and level 2 operations via trace system
⮚ Performing Root cause analysis for unknown issues and finding the possible solution or workaround to run the business
smoothly.
⮚ Preparing technical documents on known and unknown issues and sharing to the team to achieve the resolution in short
time.
⮚ Conducting knowledge sharing sessions on top issues to help the team associates to achieve first call resolution.
⮚ Performing the ticket analysis to achieve the service level agreement.
⮚ Recreate the packing in different manner or created the customization whenever required.
⮚ Basic Knowledge in MAC OS and application recreation using self-services.
 APPLICATION PACKAGING

⮚ Acknowledge Work Order Request , Review application media and Package Request Form document

⮚ Source testing based on the install instruction document. Coordinate with Application owner for any clarification

⮚ Packaging the applications in accordance with the Customer's standards and specifications

⮚ Create updates to existing Application Packages (e.g., configuration changes).

⮚ Ensure that delivered packages meets customer standards.

⮚ Proactively communicate with Application Package requestors throughout the packaging process to ensure the

requestor is kept informed of progress and that issues are resolved in a timely manner..

⮚ Provide awareness to requestor's to request packaging request via standard process

⮚ QA checklist followed for performing Quality Assurance in line with best practice.
⮚ Integration the Package to SCCM on to environment

⮚ Following successful completion of the Quality assurances test, perform UAT for packaged application on the machines
provided by Application requestor

⮚ Proactively manage and archive an Application repository

⮚ Make necessary modifications to the Application Package (If an Application Package fails the QA Tests) and repeat the
quality assurance tests until the Application Package passes the QA test.

⮚ If UAT fails, then the work order request will be reopened. The packager has to fix the issues.

⮚ Provide access to specific drives and groups which is required for packaging the application.

⮚ Provide timely response and solutions for application issues

⮚ Provide Software and Software licenses for Application Packaging.

⮚ Montoring the deployments status after deployed the application/package and updated the status to customer if we find
any issue to resolve that issue at earliest.

⮚ Preparing technical documents on each & every application / package for future reference.

⮚ I have knowledge on VB, Batch and basic Powershell scripting.