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TITLE PORTFOLIO: MANUAL OF THE

INTEGRATED MANAGEMENT SYSTEM

“COLUN”

Name: Katherine Hernández Elgueta

Date: 11/28/2017

Subject: Title portfolio

Section: PFT8440-11V

Teacher: Pedro Vargas

Career: Risk Prevention Engineering

Elaborated by: Katharine Reviewed by: Pedro Vargas Approved by:

Hernandez

Date: 11-28-2017 Date: 11-28-2017 Date:

This document is the property of COLUN who reserves the right to request its return when
deemed appropriate. It is not permitted to make a partial or total copy of it, nor to show it to
companies or individuals without the express written authorization of the COLUN Management.
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Index
Index......................................................................................................................................................2
I. Definitions......................................................................................................................................4
II. General Background......................................................................................................................6
About us.............................................................................................................................................6
III. Context analysis 1 – external issues............................................................................................1
IV. Context analysis 2 – internal issues.................................................................................................2
V. Customer expectations and stakeholders....................................................................................9
VI. SWOT Analysis........................................................................................................................10
VII. Hazard Identification and Risk Assessment Matrix.................................................................11
VIII. Operational Failure Matrix.........................................................................................................17
X. Quality, Environment, Safety and Occupational Health Policy...............................................28
XI. Scope........................................................................................................................................29
XII. Goals.........................................................................................................................................29
XIII. Goals.....................................................................................................................................29
XIV. Applicable Legal Regulations..............................................................................................29
XV. Definition of Responsible Persons and Their Functions..........................................................30
XVI. Integrated program...............................................................................................................32
XVII. Emergency plans...................................................................................................................32
XVIII. Lifting of the conditions to face emergencies......................................................................33
1. Diagnosis of the organization:..................................................................................................33
2. Registry of emergency procedures that the organization has:..................................................33
8. Identification of the types of fuels present in the organization...................................................36
XIX. Operation of the Emergency Plan..............................................................................................36
Head of Operations:.........................................................................................................................37
Maintenance manager:.....................................................................................................................37
Union President:..............................................................................................................................37
Head of the Risk Prevention department:........................................................................................37
Brigade Captain:..............................................................................................................................38
Second in command :......................................................................................................................38
Brigadiers:.......................................................................................................................................38
1.3 Emergency Leaders:..................................................................................................................39
2. Emergency Procedures.............................................................................................................39
2.1 Pre-Emergency Stage...........................................................................................................40
 Preventive activities to develop.......................................................................................................40
2.2 Emergency Stage..................................................................................................................40
2.3 Post-Emergency Stage..........................................................................................................41
2.3.1 General aspects to evaluate after the emergency..............................................................41
2.3.2 Role of the Emergency Committee after the emergency:.......................................................42
2.4 Evacuation.................................................................................................................................42
2.5 Operating procedures.................................................................................................................43
2.5.1 Fire....................................................................................................................................43
During the earthquake:....................................................................................................................44
After the Earthquake:.......................................................................................................................44
2.5.4 Oil spill..............................................................................................................................46
2.5.5 Gas leak.............................................................................................................................47
2.5.6 Bomb threat.......................................................................................................................48
Once the respective people have been informed:............................................................................48
2.5.7 Power Cut..........................................................................................................................49
2.5.8 Drinking Water Supply Cut..............................................................................................50
XX. Incident Investigation...............................................................................................................55
XXI. First Interaction Upon Incident.............................................................................................55
XXII. Methodology to determine incidents, non-conformities and potential non-conforming
products...............................................................................................................................................55
1. Determination of incidents:......................................................................................................55
2. Determination of potential non-conforming products..............................................................56
XXIII. Methodology and responsibilities for data collection...........................................................56
Step 1 - Examine the place where the event occurred.....................................................................56
Step 2 - Evidence Collection...........................................................................................................56
Responsibilities:...............................................................................................................................57
XXIV. Methodology and responsibilities for conducting causal analysis..........................................57
XXV. Corrective and preventive action methodology....................................................................58
XXVI. Methodology and responsibility for recording and communicating information.................58
1. Communication........................................................................................................................58
2. Records.....................................................................................................................................59
XXVII. Methodology and responsibilities to review the effectiveness of the actions taken.........59
XXVIII. Applied case of incident investigation at the COLUN Plant............................................60
1. General data of those affected..................................................................................................68
2. Incident Description.................................................................................................................68
3. Description of the Events (Where did it happen? How it happened?).....................................68
4. Why did it happen?..................................................................................................................68
5. Corrective measures to implement...........................................................................................69
a. Responsible):............................................................................................................................69
 b. Research methodology used.....................................................................................................70
XXX. Internal Audit Plan................................................................................................................72
2. Purpose.....................................................................................................................................72
3. Aim...........................................................................................................................................72
4. Scope........................................................................................................................................72
What will be reviewed by the audit team?......................................................................................72
5. Internal Audit Calendar............................................................................................................72
XXXI. Planning of Management Reviews...................................................................................73
Review Schedule.............................................................................................................................73
Dates................................................................................................................................................73
XXXII. Procedure for the Treatment of Non-Conformities...........................................................73
Criteria for issuing a non-conformity:.............................................................................................74
Treatment of non-conformities:.......................................................................................................74
XXXIII. Actions for Continuous Improvement of the Integrated Management System Manual...74
XXXIV. Internal Audit Results.......................................................................................................75
XXXV. Annexes.............................................................................................................................81
Auditiv 1270 and 1271 earplugs.............................................................................................................87
Interview Form........................................................................................................................................99
coLun........................................................................................................................................................106

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I. Definitions

1. Management system: Set of elements of an organization that are interrelated or interact to

establish policies and objectives.
2. Environmental management system: Part of a management system used to manage
environmental aspects, comply with legal and other requirements.
3. Policy: Intentions and directions of an organization.
4. Organization: Person or group of people who have their own functions and responsibilities.
5. Interested parties: Person or organization that can affect or be affected by a decision or
activity.
6. Environment: The environment in which an organization operates, including air, water, soil,
natural resources, flora, fauna, beings humans and their
interrelationships.
7. Environmental aspect: Element or activities, products or services of an organization that
interacts or can interact with the environment.
8. Environmental impact: Change in the environment, whether adverse or beneficial, as a total or
partial result of the environmental aspects of an organization.
9. Requirement: Established need or expectation generally implied or
mandatory.
 10. Hazard: Source, situation or act with a potential for harm in terms of injury or illness or a
combination of these.
11. Incident: Work-related events in which an injury or illness or fatality occurs or could have
occurred.
12. Non-conformity: non-compliance with a requirement.
13. Procedure: Specific way to carry out an activity or process.
14. Risk: Combination of the possibility of the occurrence of a hazardous event or exposure and
the severity of injury or illness that may be caused by the event or exposure.
15. Risk Assessment: The process of evaluating a risk arising from some hazard by taking into
account the adequacy of any existing controls and deciding whether or not the risk is
acceptable.
16. Cooperative: Society formed by producers and sellers, with the aim of producing, buying or
selling in a way that is more advantageous for everyone.
17. Pallet jack: Equipment used to move large volumes of cargo, using mechanical assistance.
18. Stock: Availability of elements, tools and/or warehouse products.
19. Disaster: It is that natural or man-made event that exceeds its response capacity.
20. Emergency: It is that major event of natural origin or caused by man, which can generate
victims or damage to materials or the environment, which can affect the proper performance
of activities in a company or community and which is controlled with local human and
technical resources. .
21. Mitigation: Action(s) intended to prevent and reduce the negative impacts caused by an
emergency.
22. Prevention: These are actions aimed at avoiding the negative effects of a natural or man-
made phenomenon.

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23. Safety Zone: It is that area designated within the facilities of “The Company”, as a meeting
point outside the buildings, for all employees in the event of an emergency.
24. Emergency Brigade: Group of internal collaborators trained for primary care in an emergency
situation.
25. Incident: an event that may result in or has the potential to result in an accident.
26. Environmental impact: Change in the environment, whether adverse or beneficial, as a total or
partial result of environmental aspects.
27. Environmental aspect: Element of the activities, products or services of an organization that
interacts or can interact with the environment.
28. Corrective action: It is an action or effect implemented to eliminate the causes of a detected
non-conformity or other undesirable situation.
29. Preventive action: Action to eliminate a cause of potential nonconformity or other potential
undesirable situations.
30. DIAT: Individual reporting of work accidents.
31. DIEP: Individual complaint of occupational disease.
32. Waste: Material resulting from the process that does not comply with the standards stipulated
in each of the procedures.
33. Accident: Event that causes damage.
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II. General Background

About us

COLUN, Agricultural and Dairy Cooperative of the Limited Union. It is a cooperative designed to market its
milk, products derived from it and inputs.

We produce healthy, high-quality products to satisfy the needs of our customers and increase the value of
the Cooperative.

COLUN is a leading company in the dairy industry since over time the processing volume and its
economic value in the sector have increased.

COLUN members are the partners of the company, there are more than 730 milk producers, who after a
pre-established procedure can become partners of the company by selling milk to the Cooperative.

Identification of the Organization and Branches

Name Colun Ltda.
Business name Dairy Agricultural Cooperative of the Union Ltda.

Ruth 81.094.100-6
No. of workers 500
Managing body Chilean Security Association

Its headquarters are located at Esmeralda 641, La Unión, Chile. Telephone:

+56 64 2473100.

The logistics center – Main offices is located at uta 210 km 0.275 Cruce Ruta
5, La Unión. Telephone: +56 64 2473174.

The industrial plant is located on Av. Ricardo Siegle 953, La Unión. Telephone:
+56 64 2473300.

COLUN has a direct sales system through a team of salespeople and

supervisors deployed throughout the country who are always willing to provide solutions or provide
answers to requirements.

There are 14 offices throughout Chile to attend to the sales, dispatch and commercial service processes.
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III. Context analysis 1 – external issues

1. Social aspect:

- The community where its headquarters and logistics center is located, the
COLUN company has made donations of money to public benefit organizations
such as hospitals, shelters and firefighters, among others, infrastructure for
social and cultural use.

- COLUN collaborates with Food Network, a private non-profit corporation that

delivers food to people in vulnerable situations.

- The company, with the support of the Illustrious Municipality of La Unión, built
the COLUN park on the banks of the Llollelhue River, which features plantations
of native flora from the area and is open to the entire community 365 days a
year.

- The organization made refresher courses available for agricultural workers in

dairy production.

- NGOs and vegans: An increasing number of people identify more with these
concepts and generate campaigns on social networks through videos or
testimonies about how harmful, according to them, the consumption of cow's
milk is for human beings and that Animals should not be used for this purpose.

- Lactose intolerance: According to the gastroenterologist and academic at the

Faculty of Medicine of the Catholic University of Chile, Juan Francisco Miquel, a
third of Chileans are lactose intolerant, this condition has affected the industry in
such a way that they were forced to create products derived from lactose-free
milk.

2. National economy:

- The study carried out by CHILE3D of Gfk Adimarl awarded the 24 brands most
valued by Chileans, of which COLUN won as a brand of excellence in 2016.

3. Market competitiveness:

- According to the Chilean Dairy Consortium, COLUN in 2016 was the largest
milk processing industry, producing a total of 2.6 million liters, increasing its
production by 1% compared to 2015.

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4.0 Context Organization according to International Standard ISO
9001:2015
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- CADEM conducted a study of more than 200 brands, among which COLUN was
selected as the brand best known by Chileans. Obtaining a score of 84.9 points
out of 100.

4. Cultural aspects of the country:

- The arrival of migrants to Chile did not leave the agroindustrial sector indifferent.
COLUN is currently made up of 10% of foreign workers from Peru, Colombia,
Venezuela and Haiti, the latter due to language differences have been included
in a program that seeks to incorporate these workers for free into schools in the
town of La Unión. to improve speaking and writing in Spanish.

- Environmental aspects: Catastrophes such as the forest fires suffered in the

summer of 2017 in the southern part of the country, resulted in the loss of
livestock, loss of forage for them and their malnutrition.

IV. Context analysis 2 – internal issues

1. Organizational values:

- As a COLUN company, its mission and vision include austerity, prudence,

teamwork, mutual help, integrity and commitment, however, in its mission it
mentions the environment and high quality standards and does not mention
health and safety. from the workers.

2. Organizational culture:

- Within the organization you can see how its culture manifests itself in the
inductions of new workers and in the annual meetings that management holds
with all workers.

- Communication and interaction between peers represents respect and

teamwork.

- Within the framework of the annual general meeting of COLUN, the Award was
given to workers for 20, 25, 30, 35 and 45 years of service, recognizing their
commitment and loyalty, which has led them to have an outstanding career at
COLUN.

2
4.0 Context Organization according to International Standard ISO
9001:2015
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3. Knowledge of staff:

- In 2016, the traditional lunch was held as part of the General Meeting of the
Cooperative, which brought together 115 people.
- In this activity, the Cooperators were awarded, since the Board of Directors of
COLUN has agreed to encourage its Cooperators, inviting them to participate in
various categories of quality, milk composition, and of forage quality
preserved, which have a great impact on efficiency, productivity and economic
results of the activity milkmaid
predial.
- Awards to workers for 30, 35 and 45 years of service: Within the framework of
the General Meeting, the ceremony was held where recognition was given to
the workers of the Cooperative who during 2016 completed 30, 35 and 45 years
of service. continuous services in the Cooperative.

4. Legal Regulations:

- The market for dairy products, and foods for human consumption in general, is
governed mainly by the Food Health Regulations. d. No. 977/96. In addition, the
company operates under the standards stipulated by the National Institute of
Standardization (INN), which, in its sector G, related to food and agriculture,
delivers: The NCh746.Of1972 of
Processed Foods and Packaging, NCh1011/2.Of1980 Milk and Dairy Products
and NCh2861, Of 2004. Hazard Analysis and Critical Control Point (HACCP)
System. The regulator is the Agricultural and Livestock Service. Also, within the
environmental legal aspects linked to the dairy industry and the control of liquid
industrial waste, the company is governed by DS No. 90, which establishes an
emission standard for the regulation of pollutants associated with the discharge
of liquid waste to marine and continental waters. surface and DS Nº609 that
establishes an emission standard for the regulation of pollutants associated with
the discharges of liquid industrial waste to sewage systems.

5. Technology:

- The COLUN company, as a consequence of the large production, has been forced
to renew machinery that is critical in the production plant, however, there are
still machines that are more than 15 years old and that generate greater
pollution to the environment.
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V. Customer expectations and stakeholders

Concerned parties Stakeholder expectations

- The products comply with the needs

Customers
and
expectations.

- Products delivered on time.

- Product value according to the market.

- Environmentally friendly materials used in the process

atmosphere.

- Compliance with safety standards

food.

Suppliers - Payment for raw materials or services according to the

market.

- Payment of invoices as contractual.

- Feedback regarding services or products

delivered.

- Use its services and/or products safely in the

organization and not to the prejudice of the workers.

- Be aligned on environmental matters.

- Be certified under ISO 9001, OSHAS

18001 and ISO 14001

- Be informed of the situation of the company in order to

Company directive
be able to make decisions for continuous improvement.

- Commitment to politics at all levels of the

organization.

- Compliance with current legal regulations applicable in

matters of occupational health and safety, environment
and quality.

- Commitment from the Directive regarding safety and

occupational health.

- Respect from employer to worker and worker to

Staff employer.

- Employment stability.
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- Professional projection.

- Be certain that your work does not impact

Negative to the environment.

- Produce products with clear quality standards.

- Compliance with laws, rules and regulations

applicable to the organization. Maintaining special
emphasis on occupational health and safety and food
Supervisory and safety.
regulatory bodies
- Resolution of qualification of impact
environmental
approved.
- Respect for the enviroment.

- Commitment to the legal regulations applicable to the

food safety.
Society
- Provide jobs that do not make people sick and/or accident
workers.

VI. SWOT Analysis

• Raw material of excellent quality. Expansion in Latin America.

Implementation of OHSAS 18001.
Efficient water management.
Commitment of Senior
Management to the Safety and
Health of workers.

STRENGTHS OPPORTUNITIES

WEAKNESSE
S
•Animalist NGO. • Old machinery. •Safe work
• New companies with products procedures not updated for 5 years.
stored in ecological containers. •Lack of implementation of some
MINSAL protocols ..
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VII. Hazard Identification and Risk Assessment Matrix

Evaluation and Classification of risks:

Severity
SLIGHTLY EXTREMELY HURT
HARMFUL (6)
HARMFUL (4) YOU (8)
Probability <

12 to 20 Low Risk 12 to 20 Low Risk 24 to 36

LOW (3)
Moderate Risk

12 to 20 24 to 36 40 to 64
MEDIUM {5}
Low risk Moderate Risk Important Risk

24 to 36 40 to 64 60 to 72
HIGH (9)
Moderate Risk Important Risk Critical Risk

Severity:

Classification Severity or Gravity Score

Minor First Aid. Scratches. Bruises. Dust in the Eyes.

SLIGHTLY HARMFUL 4
Minor Erosions.

Injuries requiring medical treatment, sprains, strains,

HARMFUL 6
burns. Fractures. Dislocation. Laceration requiring
sutures, deep erosions.

EXTREMELY Fatality - Para / Quadriplegia - Blindness. Permanent

8
HARMFUL disability, amputation, mutilation.
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ROUTINE - NON-ROUTINE
DANGERS RISK ASSESSMENT
ACTIVITIES FOR ACTION

BY E. SERVICE
PLAN

BY COMPANY
SECURITY OCCUPATIONAL

vMl oN
PROCESS ACTIVITY
JOB POSITION POTENTIAL HYGIENE Associated
(occupation) INCIDENT isk Level regulations
SOURCE, ACT There is a
SITUATION Risk or PREVENTIVE CONTROL
Risk level
Assessmen Action MEASURES MEASURES
t Level
(priority

Yoghurt Milk receipt Routine milk Milk discharge to Same level

x 5 Important
Preparation (MP) to downloader storage cylinder falls

Use factor 30 Build an open

Law 16,744 - article
Yoghurt Milk receipt Routine milk Exposure to Level 1- sunscreen, roof that shades
x 5 Sun Moderate 20ºC 67; DS 594 - article
Preparation (MP) to downloader UV radiation Low safety glasses the milk reception
109 a,b,c
with photo area all day long.
protective
filter.

Establish
Yoghurt Milk receipt Routine milk suction Hits with an
x 5 Low delimitation of the
Preparation (MP) to downloader tube object
milk extraction
area through site
demarcation.

Demarcate the
Yoghurt Milk receipt Routine milk Tanker Night 1410 -
x 5 run over Important parking area and
Preparation (MP) to downloader truck Nch1411
mark the milk
unloading area
when it is in
process.
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Use reusable
plug-type Implement
Yoghurt Routine Clarifying noise DS 594 articles 70 to
Clarified x 30 Noise Critical 90db"A" Critical hearing PREXOR
Preparation to room operator exposure 76
protection protocol.
SNR 25 db

Wear non-slip Signal when the

Yoghurt Routine Clarifying Equipment Same level and floor is wet, DS 594 article 43 and
Clarified x 30 Low
Preparation to room operator cleaning drop waterproof establish a 54 - Nch 1411
footwear cleaning
procedure for the
equipment

Establish
equipment
maintenance
Perform
Yoghurt Routine Clarifying procedure,
Clarified x 30 maintenance with trapping Critical
Preparation to room operator Establish a
equipment on
padlock locking
system when
equipment
maintenance is
performed.

Establish
procedure and
temperature
Pasteurization
Yoghurt Routine Pasteurizat control of the
Pasteurized x equipment 15 Burst Important
Preparation to ion tank equipment;
operator
Establish
maintenance
procedure for the
equipment
pressure system
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Wear non-slip Establish hose

Pasteurization
Yoghurt Routine Breakage of milk Same level and maintenance and DS 594 article 43 and
Pasteurized x equipment 15 Low
Preparation to transport hose drop waterproof change 54 - Nch 1411
operator
footwear. procedure.

Entrapment
Yoghurt Routine Packaging Conveyer Protect the gears
Packing x 30 by moving Important
Preparation to plant operator belt of the conveyor
object
belts, establish
emergency stop
points.
Maintain access
only to
authorized
personnel -
Yoghurt Routine Packaging Manipulate Contact with Communicate
Packing x 30 Important
Preparation to plant operator electricity panel electricity and disseminate
the risks of this
action through an
awareness
campaign.

Wear thermal
and insulating
2 to
pants, jacket
7ºC / DS 594 article 99 to
Yoghurt Routine trusty Cold and gloves.
Storage x Grocer 30 Important Yeah Danger 102. DS 595 article
Preparation to camera exposure Waterproof,
or 37,53 and 54
non-slip
Scarcity
footwear with
metal toe cap.
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Request a job
evaluation from
Manual Exposure to the administrative
Yoghurt Routine
Storage x Grocer 30 load manual load Important body and follow
Preparation to
handling handling the
recommendation
s.

Wear non-slip Signal when the

Yoghurt Routine Damp or Same level and floor is wet, DS 594 article
Storage x Grocer 30 Low
Preparation to wet floor drop waterproof establish a 37,53 and 54
footwear cleaning
procedure for the
equipment.
Use non-slip
safety shoes
Establish pallet
Shock with with steel toe
Yoghurt Routine Pallet elevator loading DS 594 article
Storage x Grocer 30 fixed Low caps.
Preparation to overload procedures and 37,53 and 54
structure
train workers.

Use of
Establish transit
reflective
zones for
Yoghurt Routine vests for
Storage x Grocer 30 Forklift run over Important motorized and DS 594 article 43
Preparation to pedestrians
pedestrian
and forklift
equipment/Establ
drivers
ish rules for the
circulation of
forklifts inside the
plant.
Trays
Trapping Change the trays
Yoghurt Routine containing
Storage x Grocer 30 between Low for trays with
Preparation to more
fixed objects grips on each
products
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side.

Yoghurt Routine pallet Same level DS 594 article

Storage x Grocer 30 Low Wear non-slip Establish
Preparation to elevator drop 37,53 and 54
shoes with maximum pallet
steel toe caps. load procedure.

Use of
Establish transit
Collision reflective
zones for
Yoghurt Routine with vests for
Storage x Grocer 30 Forklift Important motorized and DS 594 article 43
Preparation to another pedestrians
pedestrian
vehicle and forklift
equipment/Establ
drivers
ish rules for the
circulation of
forklifts inside the
plant.
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VIII. Operational Failure Matrix

Criticality table:

Loss
------------• LOW (4) MEDIUM (6) HIGH (8) Classification Probability of occurrence Score
Probability i The potential incident has occurred once or never in
LOW 3
LOW (3) 12 to 20 Low 12 to 20 24 to 36 the area, within a period of one year.
Low Moderate
Has the potential incident occurred? to 11 times in the
40 to 64 HALF 5
MEDIUM (5) 12 to 20 Low 24 to 36 Moderate area, in the period of one year.
Important

40 to 64 60 to 72
The potential incident has occurred 12 or more times
HIGH (9) 24 to 36 Moderate HIGH 9
Important Very high in the area over a one-year period.

Loss criteria table:

Classification Severity or Gravity Score

LOW Between 0 and $499,999 4

HALF Between $500,000 and $5,000,000 6

HIGH Greater than $5,000,000 8

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ASSESSMENT ACTIVITIES FOR THE PROGRAM

BY E. SERVICE
BY COMPANY
PROCESS ACTIVITY
JOB POSITION OPERATIONAL NORMATIVE
(occupation) FAILURE APPLICABLE LEGAL
Probability
Loss (Pe) Criticality PROBABLE CAUSE IMPROVEMENTS
(P)

Establish a strict training

and sponsorship regime for
Milk in poor New worker who did not know
Yoghurt Reception of a former worker for at least 1 Disc. 977/96 Food
x milk receiver organoleptic 5 4 20 the organoleptic control
Preparation Raw Material month. /Review of the Health Regulations
condition procedure
induction protocol for the
entry of workers.

The operator was close to Establish the last milk

Yoghurt Reception of finishing his work day and did discharge 50 minutes before
x milk receiver milk spill 3 4 12
Preparation Raw Material not correctly connect the hose the end of the work
that discharges the milk to the day/Review of work
storage tanks. procedure.

Re-educate workers in this

Substandard action by the area and carry out
worker when he forgets to check unplanned observations to
Yoghurt Reception of Milk storage pond
x milk receiver 3 4 12 the number of liters contained in detect possible deviations/
Preparation Raw Material collapse
the tanks at the beginning of his Draw a mark that indicates
workday how far the filling can be
carried out.
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Communicate the new

acquisition to the workers in
New filters were purchased that
the area, train them and
had a shorter lifespan and this
Yoghurt Filter equipment Did not replace deliver the new filter change
Filtered out x 5 4 20 was not updated in the filter
Preparation operator the filter procedure/Review of the
change procedure and less
training procedure for the
communicated.
incorporation of new
equipment.

Review and modify the

cleaning procedure
considering a possible
supply outage.
Due to a cut in the drinking
Yoghurt Filter equipment Unwashed Communicate and instruct
Filtered out x 3 4 12 water supply, the equipment
Preparation operator equipment equipment
was not able to be washed.
operators/Incorporate the
contingency of "potable
water" outages into
emergency plans.

Establish a maintenance
schedule for equipment and
Yoghurt Filter equipment No maintenance schedule was
Filtered out x Technical fault 5 4 20 machinery, establishing
Preparation operator established by maintenance
those responsible and
deadlines.

Establish a maintenance
Pasteurizing Equipment does Hose had a leak due to failure to schedule for equipment and
Yoghurt Disc. 977/96 Food
Pasteurized x equipment not reach the 5 4 20 establish maintenance machinery, establishing
Preparation Health Regulations
operator established T° procedures those responsible and
deadlines.
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The pond was filled with more Establish periodic training

milk than established because and conduct constant
Pasteurizing
Yoghurt due to overconfidence the performance evaluations of
Pasteurized x equipment team explosion 3 4 12
Preparation operator, working at the position former workers to evaluate
operator
for 3 years, did not use the their knowledge and rigor
measuring container. when carrying out controls.

Establish a maintenance
Pasteurizing Lack of schedule for equipment and
Yoghurt No maintenance schedule was
Pasteurized x equipment cleanliness in the 3 4 12 machinery, establishing
Preparation established by maintenance
operator equipment those responsible and
deadlines.
The procedure filed in the
folders did not allow the Laminate the procedures to
Pasteurizing Incorrect numbers to be distinguished, avoid deterioration, review
Yoghurt
Pasteurized x equipment pasteurization 3 6 18 between 8 and 6, which caused the status of the documents
Preparation
operator time a new worker to enter the every six months and update
temperature incorrectly on the those that are necessary
board.

The paper containing the

Packaging Recondition the device so
Yoghurt Product labeling product label was inserted
Packing x equipment 5 6 30 that it can only be inserted
Preparation error upside down into the equipment,
operator one way.
the worker had a heavy
workload

Incorporate a FIFO system,

label the boxes in the
Packaging The sealing cap of the product
Yoghurt Product sealing warehouse with an
Packing x equipment 3 6 18 was expired, this box was never
Preparation failure expiration date, carry out
operator discarded from the warehouse
weekly inventory and clean
it.
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The supervisor in charge of the

calibrations was on medical
Packaging Dispenser
Yoghurt leave, so a supervisor from Instruct all area supervisors Disc. 977/96 Food
Packing x equipment Uncalibrated 5 8 40
Preparation another area performed the in equipment calibration. Health Regulations
operator yogurt
calibration without being
instructed.

The sensor that weighs each Modify the location of the

Packaging
Yoghurt Failure to control Yoghurt at the end of packaging plug so that it is difficult to Disc. 977/96 Food
Packing x equipment 3 4 12
Preparation foreign elements was unplugged for 1 hour since access and be unplugged by Health Regulations
operator
it was disconnected by cleaning accident.
personnel while cleaning the
place.
One of the ducts that allow cold
Defect in the air air to enter the chamber was Demarcate with yellow areas
Yoghurt Cold room Nch 1410/Of 78 /
Storage x conditioning of the 3 8 24 obstructed, because the area where these ducts are
Preparation winemaker Nch 1410/Of 78
cold room was not demarcated to avoid present.
this situation.

Incorporate personnel from

Yoghurt Cold room Loss of product Few staff (due to licenses) to other areas to support these Disc. 977/96 Food
Storage x 3 4 12
Preparation winemaker cold chain store products in the cold room. tasks, as long as they are Health Regulations
trained.

Incorrect stacking
Few staff due to medical Incorporate personnel from
of products
Yoghurt Cold room licenses, this meant that the other areas to support these
Storage x causing the 5 4 20
Preparation winemaker stacking of trays will not be done tasks, as long as they are
packaging to
neatly. trained.
break

Part of the cold room was not Establish a checklist for the
Yoghurt Cold room Disc. 977/96 Food
Storage x Dirty products 3 4 12 cleaned, due to lack of supervisor to review and
Preparation winemaker Health Regulations
coordination of the cleaning staff corroborate the cleanliness
of the plant.
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IX. Environmental Matrix

Criticality table
S: Severity P: Probability

7 Criticism 7 It may occur 1 or more times a week.

5 Serious 5 It occurs or can occur one or more times in the
3 Moderate 3 month.
It occurs or may occur one or more times a year.
1 Negligible 1 It occurs over a period of more than one year.

Assessmen Operational Status (OS):

t:
HIGH Between 11 N: Normal
HALF and 14 10
Between
E: Emergency
MODERATE and 7
Between 6-3
LOW 2 O: Occasional

Control:
YES: Existence of a program or team that minimizes the impact on the environment.

No: Non-existence of treatment for this situation.

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Affected Environment
Environmental Atmospher Environmental Ye Legislative
Activity Floor Water Flora Fauna SW Q Assessment Control Significance Control measures
aspect e impact s compliance

Sort waste and

Law No. 19,300 recycle. Contact
"On General Bases companies that
x x x N 7 5 High No Yes remove these products
of the
Environment" at the company. With
organic waste, use it
as fertilizer for the
Organic matter Waste extracted green areas of the
Filtered out waste in the filtrate plant.

Law No. 19,300 Sort waste and

"On General Bases recycle. Contact
x x x x N 7 5 High No Yes
of the companies that
Waste of Waste extracted Environment" remove these products
Filtered out inorganic matter in the filtrate at the company.
Law No. 19,300
"On General Bases
of the
x x N 7 5 High Environment"// Law No Yes
to promote
Discarded as
recycling (Not yet
household
promulgated)
Packing Ink cartridges waste Recycle
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Law No. 19,300

"On General Bases
of the
x N 7 5 High No Yes
Environment"// Law
Pollution for to promote
more than 150 recycling (Not yet
Storage Plastic Tray years promulgated) Sanitize and reuse

Law No. 19,300

"On General Bases
of the
x N 7 5 High No Yes
Environment"// Law
Pollution for to promote
more than 150 recycling (Not yet Use biodegradable
Storage plastic film years promulgated) plastic film

Law No. 19,300

"On General
Environmental
Bases"// Law No.
20,096
N 7 5 High "Establishes No Yes
Control
Mechanisms Perform maintenance
Applicable to on tanker trucks to
Substances that maintain gas
Damage to the Deplete the Ozone emissions at tolerable
Storage Forklift flue gases x ozone layer Layer" levels

Law No. 19,300

Perform maintenance
"On General Bases
x N 7 3 Half No Yes on tanker trucks to
of the
maintain gas
Environment"
Reception of Raw Combustion emissions at tolerable
Material residue Gas emission levels
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Law No. 19,300 Reuse the water in

"On General Bases other equipment in the
x N 7 3 Half Yeah Yes
of the 1st wash and carry out
Contaminated Environment" the last 2 washes with
water resulting drinking water, this
from washing way less drinking water
Filtered out Drinking water equipment will be used.
Law No. 19,300
EIT "On General Bases
x Contamination 3 5 Half No Yes
HER of the
due to oil loss Plan equipment
Environment"
Pasteurized Oil residue from equipment maintenance

Law No. 19,300

"On General Bases
of the
x x N 7 3 Half No Yes
Environment"// Law
to promote
Household recycling (Not yet
Packing Paper waste promulgated) Recycling plan

Law No. 19,300

"On General Bases
of the
x x N 7 3 Half No Yes
Environment"// Law
to promote
Household recycling (Not yet
Packing Plastic waste promulgated) Recycling plan
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Law No. 19,300

"On General Bases
of the
N 7 3 Half No Yes
Environment"// Law
Contamination to promote
for more than 1 recycling (Not yet
Storage Cartons x x year promulgated) Recycling plan

Law No. 19,300

"On General Bases
of the Environment
EIT Environment"// DS
x x x x x 3 3 Moderate No Yes Contingency plan for
HER N°43/2015
oil or fuel spills./ apply
"Storage of
sawdust for absorption,
Hazardous
store as a dangerous
Substances"
Reception of Raw Tanker truck substance and request
Material Petroleum fuel spill removal from Ecoser.

Law No. 19,300

"On General Bases
of the Environment
EIT Environment"// DS Contingency plan for
x x x x x 3 3 Moderate No Yes
HER N°43/2015 oil or fuel spills./ apply
"Storage of sawdust for absorption,
Hazardous store as a dangerous
Reception of Raw Oil stain in Tanker truck oil Substances" substance and request
Material parking lot spill removal from Ecoser.
Law No. 19,300
"On General Bases Prepare a
Gas Cold room air N 7 1 Half Yeah N.S.
of the maintenance plan
Hydrofluorocarbo conditioning
Environment"
Storage n (HFC) x waste
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Law No. 19,300

"On General Bases
x x N 7 1 Half of the Environment Yeah N.S. Plant large trees
Environment"//DS around the plant, these
38/11 MMA "Noise in the long term will
Emission Standard reduce noise to
Reception of Raw Generated by surrounding land in a
Material Noise Noise pollution Indicating Sources" natural way.
Repair loose moving
parts

Law No. 19,300

"On General
x x N 7 1 Half Environmental No N.S.
Bases"//DS 38/11
MMA "Noise
Emission Standard
Generated by
Filtered out Noise Noise pollution Indicating Sources"
Law No. 19,300
"On General Bases
x N 7 1 Half No N.S.
of the
Repair loose moving
Environment"
Pasteurized Noise Noise pollution parts

Law No. 19,300

Check the anchorage
"On General Bases
x milk spill N 5 1 Moderate No N.S. of the milk transport
of the
hose to the truck/ in
Environment"
case of a leak or spill
Reception of Raw Organic matter of milk, it must be
Material waste cleaned with water.
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X. Quality, Environment, Safety and Occupational Health Policy 4

The Union, May 21, 2017

COLUN A company dedicated to providing products for family consumption, declares its
commitment to providing high quality services, permanently seeking to satisfy the needs of its
customers, controlling and minimizing environmental impacts and occupational health and safety
risks associated with its activities.

COLUN is committed to promoting the continuous improvement of its integrated quality,

environment, safety and occupational health management system, based on the following
principles:

- Comply with continuous improvement of the integrated management system and applicable
requirements.

- Prevent environmental pollution and the occurrence of accidents.

- Maintain the commitment of the entire organization to establish and verify compliance with the
objectives and goals of quality, environment, safety and occupational health.

Marcus Richard Epson

COLUN's integrated policy is available to the organization's internal and external stakeholders.

Last modification date: May 21, Responsible: Marcus Richard Epson Next review:
2017 December 15, 2017
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4 5.2 Policy according to International Standard ISO 9001:2015

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XI. Scope

Yoghurt production processes and their production sub-stages.

XII. Goals5

The company's objectives are generated from the Quality, Environment and Occupational Health
and Safety Policy, taking into account environmental, occupational health and safety legislation and
other applicable requirements, significant controlled and uncontrolled environmental aspects,
intolerable risks. , prevention of adverse environmental impacts, customer satisfaction and
stakeholder concerns.

- Review, modify and/or update work procedures that have not suffered
modifications after 2016 in the yogurt production process in its stages of receiving raw
materials, standardized, pasteurized, packaged and stored in 2017.
- Comply in full with the current legal regulations applicable to the organization on
year 2017.
- Eliminate occupational exposure to noise by 90% in the process of
standardized in 2017.
- Expand international Yoghurt trade in America by 20% by 2019.
- Establish and be a reference in the beneficial use of water and recycling of different
environmental aspects resulting from the processes described as of 2019.

XIII. Goals

- Be a national reference in industrial recycling.

- Comply with all current legal regulations applicable to the organization
during the year 2017-2018.
- Renew and/or modify those machines that are 8 or more years old.
- Apply the MINSAL and Environment protocols that apply to the production of Yoghurt.
- Increase the sale of Yoghurt by 2% in countries such as Chile, Argentina, Colombia, Brazil
and Ecuador.

XIV. Applicable Legal Regulations

- Law 16,744 Establishes Standards on Workplace Accidents and Occupational Illnesses.

- Law 19,300 on General Environmental Bases.

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5 6.2 Objectives and Planning to achieve them according to ISO 9,001:2015

- DS 594 Approves the Regulation on Basic Sanitary and Environmental Conditions in Workplaces.

- DS 146 Establishes the Emission Standard for Annoying Noise Generated by Fixed Sources,
Prepared from the Review of the Emission Standard Contained in Decree No. 286, of 1984, of the
Ministry of Health.

- Technical Guide for the presentation of a Compliance Program – Superintendence of the

Environment.

- Methodological Bases for the Determination of Environmental Sanctions - Superintendence of

the Environment.

- DS N°594 “Approves Regulations on Basic Sanitary and Environmental Conditions in

Workplaces”
Articles: 7, 36, 37, 38, 39, 40, 42, 44, 45, 46, 47, 48, 49, 50, 51, 52.

- DS N° 40: “Approves the Regulation on the Prevention of Professional Risks”

Item: 21

- General Ordinance of the General Law of Urban Planning and Construction

Articles: 4.2.29, 4.3.7, 4.3.23, 4.3.24, 4.3.28.

- Circular 0339: “Permits, receptions and evacuation plans”

- Circular 2345: Serious and Fatal Accidents

- NFPA 72 “Fire Alarm Code”

- NFPA 101 “Life Safety Code”

- Nch 2111 of 1999 “Fire protection”

- Nch 2120/2 “Dangerous Substances part 2: Class 2 – Gases”

- Nch 382/Of 2004 “Classification of Hazardous Materials

XV. Definition of Responsible Persons and Their Functions 6

1. Head of the Risk Prevention Department: His role is to plan, organize, execute and
supervise the prevention of occupational risks within the company, in addition to carrying
out permanent actions to avoid work accidents and occupational diseases.

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- Advise the company regarding the interpretation and updating of the matters
current laws.
- Develop, maintain and control the correct functioning of the Management System
Risks prevention.
- Organize activities in relation to prevention of occupational risks.
- Supervise the correct execution of the responsibilities granted in the Management System.
- Establish permanent contact with the company's managing body.

6 5.3 Roles, Responsibilities and authorities of the organization according to the Regulations
International ISO 9001:2015
 - Maintain documented supervisions, talks and any activity carried out by the Risk
Prevention department.
- Maintain a permanent analysis of the company's cases.
- Analyze and report to the General Manager the cases on a monthly basis.
- Carry management indicators and demonstrate records related to safety and Occupational
Health.
- Carry out investigations of accidents and occupational diseases.

2. Maintenance Manager : Provide personnel with the materials and equipment necessary to
perform assigned tasks.
- Plan, coordinate and control preventive and corrective maintenance of equipment,
electrical, electronic and/or mechanical systems.
- Quote and coordinate the installation of equipment, structures and others.
- Address contingencies related to the maintenance of equipment and/or machinery.
- Carry out safety inspections on equipment, machinery and electrical installations.
- Respect and follow work procedures.
- Notify any event that puts the safety and health of workers at risk.
- Notify and regularize any intentional and irregular modification that you find in
the dependencies of the organization.
- Supervise the work of technicians external to the organization.
- Use and take care of the personal protection elements provided.

3. Head of General Cleaning Services : Supervise cleaning, cleaning and providing comfort
at the work sites in the area to which you are providing services.
- Coordinate and supervise the cleaning team.
- Classify waste according to the established recycling program.
- Ensure order and cleanliness of the plant.
- Guide users and provide information that is requested regarding the
work procedures.
- Use and care for personal protective equipment.
- Take inventory of cleaning products.
- Ensure the care of COLUN properties.

4. Supervisor : Lead and organize work teams optimizing time through

organization methods.
- Ensure compliance with quality, safety and environmental care standards.
- Verify that work procedures are carried out correctly.
- Control the use and care of personal protection elements.

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- Report work incidents

- Evaluate the performance of workers
- Alert about technical defects
- Generate work plans
- Train your work teams
- Prepare reports and reports requested by Management
- Actively contribute to the generation of risk prevention programs.

5. Warehouse Manager : Manage the warehouse and ensure the order and availability of
materials and personal protection elements.
- Maintain product stock
 - Keep item input and output records updated
- Carry out inventories
- Keep tools and materials in good condition and available for use.
- Buys of protection elements staff
- Buys of tools and materials

6. Committee Parity : It is a organism

technical of joint and harmonious participation between
the company and the workers, which is responsible for detecting and evaluating risks of
accidents and occupational diseases.
- Advise and instruct workers for the correct use of the elements of
personal protection.
- Monitor compliance, by the company and workers, with the safety measures.
prevention, hygiene and safety, through the application and control of the risk prevention
program.
- Investigate the causes of work accidents and occupational diseases that occur in the
organization.
- Promote the implementation of courses aimed at the professional training of
workers.
- Indicate the adoption of all hygiene and safety measures that serve for the
prevention of professional risks.
- Carry out other functions entrusted by the administrative body.

XVI. Integrated program

This document presents the activities to be implemented, to meet the objectives and goals of the
organization through a program of activities that is strategically prepared, which was defined based
on the risk assessments resulting from each activity as more criticism in each of the management
areas. The above, to comply with the applicable regulations of the Integrated System Manual.

The management areas are divided into:

- Occupational Health and Safety

- Quality – Operational Failures
- Environment

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Annex I: Integrated Program

Annex II: METECNO technical sheet
Annex III: Hearing protection technical sheet

XVII. Emergency plans7

This document is a tool that allows establishing the procedures to follow in the face of unwanted
situations, through the application of emergency response procedures that affect the safety and
health of workers, the quality of products and the environment. Each of the procedures
establishes responsibilities with the purpose of establishing roles that allow the safety of people to
7 4.4.7 Emergency Preparedness and Response according to OHSAS 18.001:2007
 be protected, minimize potential losses and avoid contamination of the environment.

- ISO 9001:2015
- OHSAS 18001:2007
- ISO 14001:2015

XVIII. Lifting of the conditions to face emergencies

1. Diagnosis of the organization:

COLUN's operating plant is located on Av. Ricardo Siegle 953, La Unión. It is located in a rural
area, however, there are homes 200 meters from the plant. This means that the organization
includes the surrounding community in its emergency plans.

2. Registry of emergency procedures that the organization has:

COLUN has the following emergency procedures updated and validated by the respective
organizations.

- Fire
- Earthquake
- leak of gas

For the purposes of the Integrated Management System and according to what the ISO 9,001,
OHSAS 18,001 and ISO 14,001 regulations indicate, emergency procedures must be
incorporated that contemplate the following areas.

- Operational failures
- Environment
- Occupational Health and Safety
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3. Technical characteristics of the industrial plant building

1. Building identification
Building name COLUN Industrial Plant
Address Av. Ricardo Siegle 953, La Union
Access to the building 5 entrances, the main one being on Av. Ricardo
Siegle
Municipal Permit No. 00563421
2. Building characteristics
Floors above street level No. 1 one
Floors low he level of the street No. 0 zero
(Underground)
Built area m2 86.620
Occupancy load (ACCORDING TO ART. 4.2.4 OF OGUC) 721 – Using 40 m2 per person as a reference
– Destination Winery
Access for bomb cars 5
Building openings to the outside (fixed windows, 15
mobile windows, etc.)
Number of units (in case of collective buildings) 4
Number of parking spaces 60
Building destination Industry
Main destinations or activities by floor Establishment of only one level
Zone 1 input warehouse
Zone 2 Loading and unloading
Zone 3 Processing plant
Zone 4 Service station (oil)
Zone 5 Administrative office
3. Information about guy of
predominant structure and material
Main structure (use criteria from art. 5.3.1 of the OGUC) A class: Constructions with structure
steel support. Mezzanines made of steel profiles
or reinforced concrete slabs.
Interior partitions
Steel panels and reinforced concrete walls.
Characteristics of exterior facades Reinforced concrete walls.

4. Identification of alarm and detection systems

Classification Amount Description
1. Detectors
Detection of rapid fires, they are located in the
1.1 Smoke and heat detectors 80 metal beams of the organization's ceiling since
they are closer.
2. Alarm
They are located on walls and close to stairs at a
height between 1.07 m and 1.22 m from the
2.1 Fire alarm button 40
ground, located between them with a maximum
of 61 m from each other.
2.2 Strobe lights 40 Located in places with noise
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environmental emitted by machines and

equipment. These devices emit one flash per
second of white light and the equivalent of 100
candelas of luminosity, they are located at a
height of 2.03 meters.

5. Communication systems
Classification Amount Description

Located in points
strategic inside of the
organization, such as areas
Audio evacuation system or
10 where a crowd gathers
loudspeaker
great amount of
workers, also in the yards where
the trucks load and unload
products.
Located in the security booths
that surround the company, their
objective is to facilitate
Megaphones 15
communication with workers
when they arrive at the security
areas.
His aim is keep
connected to leaders within the
organization who are in charge
to groups of
wireless radio 30
workers waiting for instructions.
Channel 2
exclusive in case of
emergencies.

6. Fire extinguishing systems

Classification Amount Description
Dry chemical powder Used for cardboard, plastic, paper, etc.
34
extinguisher class ABC, 6 Kg
Used where fire is involved in presence of
BC carbon dioxide fire
54 equipment and/or
extinguisher, 5 Kg
machinery.

Matrix pipe for exclusive use by firefighters,

made of galvanized steel ASTM A- 53 with a
100 mm diameter threaded union that
generates a flow rate of 24 L/s with a
Dry Network 4 pressure of 50 mca at the outlet.
This grid has mouths of exit
duly marked in all places where the mouth is
located and between one and the other there
is a distance of 40 meters.

Maintains a fire hydrant that is located

Wet Network 28 connected to the
system of
distribution of drinking water, these networks
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They are located inside and outside the

organization maintaining a
distance that does not exceed 25 meters
between one and the other with an outlet
pressure of 8 mca
Inert Network The power point is located on the façade of
the plant, it can only be handled by
firefighters, it will maintain Departures
5
that No they will be
located more than 40 meters from one
another.
Annex III: Layout

7. Identification of evacuation routes and safety zones

ID Amount
Emergency exits 32
Security Zones 23
Annex III: Layout

8. Identification of the types of fuels present in the organization

Natural Gas in tank: Capacity of 4,000 Liters, Installation carried out by qualified personnel
certified by the Superintendency of Electricity and Fuel (SEC)

Oil service station: Underground storage tank of 6000 LT capacity.

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XIX. Operation of the Emergency Plan

1. Organizational structure of the emergency

The organizational structure to face an emergency is constituted as follows.

 1.1 Emergency Committee

Committee Leader:

- Make decisions in the face of emergencies.

- Provide resources for the development of the emergency.

Head of Operations:

- Participate in decision-making based on knowledge of the organization's production processes

and ensure the lives of people and minimize the impact on machinery, equipment and products.

Maintenance manager:

- Advise during emergencies with technical knowledge of the facilities, both to the Emergency
Brigade and to external emergency organizations.

Union President:

- Ensure the safety and integrity of COLUN workers.

- Keep the community informed during the emergency.

- Maintain a registry of workers affected by the occurrence of an event.

Head of the Risk Prevention department:

- Advise the Emergency Committee Leader during the event.

- Inform about procedures to follow during an emergency, whether environmental, quality or
safety.
- Establish protocols for acting in the event of an event and communicate with the organizations
designated for each case.

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1.2 Emergency Brigade
 *Model is replicated for the two existing shifts, AM and PM shift

Brigade Captain:

- Carry out planning, programming of the Brigade's activities and manage its resources.
- Ensure the proper development of the Brigade's activities and the optimal maintenance of its
resources.
- Study and accept the entry and withdrawal of Brigade personnel.
- Plan and budget the necessary investments for the prevention and control of emergencies
in the facilities and the proper development of the Brigade.
- Constantly train and improve on issues related to emergency control and management.
- Assign complementary functions to the brigade and its members, as warranted by the
conditions of the facilities.
- Direct and maintain the Brigade's group unity.
- Represent the Brigade before the Joint Committee.
- Keep the Brigadiers' resume updated.
- Go immediately to the event site.
- Keep the Emergency Committee informed about the development of the situation.
- Collect all the information possible.
- Maintain fluid communication with the emergency organizations in the area: Firefighters,
Carabineros, SAPU, etc.
- Give notice, if it has not been given, to relevant emergency agencies.

Second in command :

- Replace the Brigade Captain, assuming the same functions as the latter.
- Assist Brigade Captain in all duties assigned to him.

Brigadiers:

- Comply with safety and accident prevention regulations.

- Know and comply with the plans, programs and training coordinated by the Brigade Captain.
- Check that officials make good use of emergency prevention and control equipment and
report any anomaly.
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- Attend and take an active part in instructions and training.

- Report to the Brigade Captain any unsafe condition or act observed in the facilities.
- Make correct use of the brigade's equipment.
- Carry out permitted inspections and maintenance on emergency response equipment, in the
recommended manner and frequency, in such a way as to guarantee their permanent
availability and good condition.
- Comply with the other functions of the Brigade Member that are assigned by the Brigade
Captain.

1.3 Emergency Leaders:

- Give clear and precise instructions to the workers in their areas in charge.
- Stay calm and convey it to the workers.
- Follow the protocols established for each emergency.
- Assist in the evacuation process.
- Follow orders from the emergency committee.
- Notify the Emergency Brigade when an event occurs within the area in charge.
- Wear a distinctive vest, wireless radio and flashlight.

2. Emergency Procedures

In the following table, you can see the emergencies to which the organization is exposed
and how it affects it.

Emergency Security and health Atmosphere Quality

Fire x x x
Earthquake x x
Medical
x
emergency
x x
Oil spill
Gas leak x x
Bomb threat x

x x
Power outage

Drinking water x x
supply cut

x
Jam of products
on conveyor belt
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2.1 Pre-Emergency Stage

This first stage includes the activities of planning, organizing, controlling and educating personnel to
deal with possible emergencies that may arise at the COLUN plant.

Preventive activities to develop

Drills: Evacuation drills will be carried out every 4 months, with the participation of the staff on duty
and any person present in the organization, where the practical application of this plan will be
observed and evaluated and reaction times will be measured.

The coordination of this activity will be in charge of the Emergency Committee together with the
Captain of the Emergency Brigade and with the support of the Head of the Risk Prevention
Department. This activity will be reserved in nature (without notice to the rest of the staff).

The results generated from this activity will be reported to COLUN Management, through a report
that will attach images of the drill.

Annex V: Drill record format.

Training in the use of fire extinguishers: According to the provisions of DS No. 594, which
establishes “All personnel working in a workplace must be instructed and trained on how to use fire
extinguishers in case of emergency.”

As part of the induction process, workers will receive training on the use and handling of fire
extinguishers. This will be requested from the administrative body and will be in person.

Annex VI : Training registration format.

Checking networks and fire extinguishers: The maintenance of the fire control system, wet network,
dry network and fire extinguishers, will be the exclusive responsibility of the Risk Prevention
Department.

The fire extinguishers will be subject to annual maintenance, as established by current legislation.

Verification of compliance with the activities generated and the operation of the systems will be
corroborated with a monthly internal check. This task is part of the verification and control of the
preventive measures of the Integrated Management System.

First Aid Course: The organization will have first aid kits, with the basic elements that allow
providing first aid to an injured person. For this, the staff will participate in a “First Aid” course which
will be requested from the administrative body.

Dissemination of operational emergency procedures : An annual program will be established to

disseminate action in the event of operational emergencies during the production process. Leaflets
will be delivered that will indicate how to activate the equipment's emergency stops.

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2.2 Emergency Stage

At this stage, the execution of actions that tend to control the emergency is contemplated in order to
minimize and/or avoid human losses, damage to the environment and resume normal operational
functioning as soon as possible. It is for the above that the Emergency Brigade and the Emergency
Committee are established.
2.3 Post-Emergency Stage

This last stage includes all the activities that will allow us to evaluate what happened, determine the
causes and restore the plant's production system in the shortest possible time.

2.3.1 General aspects to evaluate after the emergency

- Verification of the health and emotional status of people.

- Check if damage was caused to the surrounding community

- Periodically verify, once the emergency is over, the state of the facilities.

- Communicate the situation to workers in general, if necessary

- Keep Senior Management informed.

- Continue to monitor the need for on-site or off-site protective actions and the status of such
actions.

- Evaluate material damage and environmental impacts.

- Ensure that, if there are deaths or injuries, the families have been notified.

- The safety manager will be the one to notify the health SEREMI in the event of a serious
accident.

- The security officer will be the one to notify the police and the health SEREMI in the event of a
serious accident resulting in death.

- The Emergency Committee, once the facilities have been reviewed and the damage and
environmental impacts have been assessed, will authorize the restart of work.

- Contact key customers and suppliers when appropriate.

- Contact utility providers or arrange for alternative energy services, when needed.

- Gather available information: What happened? Where it happened? Who is involved? Extent of
damage to the facility?

- Isolate the scene of the event to maintain the scene.

- The security officer will carry out the preliminary investigation. He will interview witnesses.

- You will complete a preliminary investigation report on all emergencies.

- Prepare a preliminary report estimating the extent of damage to people and property.

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- The Emergency Committee will be responsible for preparing public and media communications, if
necessary.

- If possible, photograph the scene and document the sequence of events before, during and after
the occurrence.

- The Emergency Committee will collect relevant records (equipment maintenance, training
records, etc.).

- The Emergency Committee will define the recovery plan.

- Senior management will define an accounting account to control costs.

- The Emergency Brigade under the supervision of the General Emergency Committee will
coordinate with the SEREMI of Health to evaluate the final destination of the emergency waste.

2.3.2 Role of the Emergency Committee after the emergency:

- Ensure that the emergency situation faced has been fully controlled.
- Evaluate the human, environmental and material damages produced according to the
magnitude of the event, carrying out an investigation of the event.
- Request a report from the person responsible for the affected area describing the facts.
occurred.
- In the case of serious injuries or death of a worker, a person in charge of official
communication will be appointed to the immediate family members of the affected worker
and an official communication will be appointed to the company internally.
- In the event that the environment is affected, a person in charge will be available who will
issue a statement to the community and interested parties.
- Finally, they must arrange for a return to normal productive activities, once the emergency
stage is over, in accordance with the legal instances that allow it.

2.4 Evacuation

2.4.1 Partial evacuation : It will be carried out only when it is necessary or necessary to evacuate
an area or sector independently.

2.4.2 Total evacuation: It will be carried out when the situation is such that it is required to
completely evacuate the different rooms of the plant, with the Emergency Committee being the ones
who give the order to evacuate the place if required or as indicated in the procedures for action
against emergencies. .

After evacuation, personnel must go to the Security Zones located at different points in the
organization.
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Flowchart : Evacuation

Evacuation
Audio evacuation and strobe
alarm > lights are activated
activated

Area
leader
equip

Proceed Head of area It is protected in the

toevacuate accounts to his > place until the new
Indications
to equipment
your area

They are Arrive to

moving Zone of
by means of security
evacuation

2.5 Operating procedures

2.5.1 Fire

If you detect this situation, you must follow the following instructions:

1. Raise the alarm immediately, press the nearest button and immediately notify security,
surrounding the specific place where the problem is occurring.
2. Request that the Fire Department be informed immediately.
3. The alarm will cause the Emergency Brigade to communicate with security and tell them
where the event is occurring.
4. In parallel with point 3, if possible and if you are trained, carry out the first intervention by
controlling the fire until the arrival of the Emergency Brigade and later the Fire Brigade.
5. Evacuate the area through the evacuation routes to reach your Safety Zone.
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Flowchart : Fire

2.5.2 Earthquake

During the earthquake:

1. Keep calm
2. Stay away from windows, screens, lamps, shelves or items that could fall on you.
3. Position yourself in front of structural walls, pillars or under doors.
4. Turn off cigarettes or any heat source.
5. Do not leave the area, the greatest risk is when running at the time of the earthquake.
6. Trained personnel must instruct external people who are present in the organization during
the event.
7. IF there is loosening of light materials, protect yourself to the side of desks, furniture or any
other element that covers it.

After the Earthquake:

1. Assess the situation and provide help if necessary.

2. Do not light matches or lighters, the emergency lights will automatically activate.
3. Do not walk where there are broken glass or electrical wires, or touch metal objects in
contact with them.
4. Do not spread rumors, it can cause panic, instill calm and confidence in your peers.
5. It is normal for aftershocks to occur after large earthquakes, prepare for it.
6. Wait for the evacuation alarm to activate and follow the instructions of the leaders of each
area.
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7. If a fire threat occurs as a result of the earthquake, proceed as indicated in the case of fire.

Flowchart : Earthquake

2.5.3 Medical Emergency

This procedure is applicable in cases of serious injuries that require prompt specialized medical
attention:

1. If the person who raised the alarm is trained in First Aid, initiate basic support operations to
stabilize the patient(s). If you are not trained, simply wait for the Brigade personnel and
they will proceed to inform them of the situation.
2. If it cannot be mobilized, it must be stabilized and wait for external collaboration (Chilean
Security Association ACHS or SAMU). Once it arrives, you must provide all the necessary
information.
3. Goalkeeper Staff is responsible for guiding the external response unit to the scene of the
emergency.
4. In In case of entrapment or crushing you should immediately contact
firefighters.
5. If the worker has been stabilized, a person will be contacted.
relative so that they can go to the nearest SAPU.

In the event of a travel accident : The injured party can go directly to the ACHS hospital, without the
obligation to be sent from the company. Anyone can directly call an ambulance from anywhere at
the following numbers: 1404 or 6852139 then, if possible, they must inform their direct boss and
subsequently the Risk Prevention Department.

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In the event of a work accident: It is the direct boss (or whoever is in charge on the shift) together
with the injured party, who must define the severity of the injury since they are the ones who have all
the background information available to take the measures. relevant at the right time to safeguard
the person's life. Subsequently, the Risk Prevention Department must be informed.
Flowchart : Medical emergency

2.5.4 Oil spill

The person who detects a spill of a chemical product that can leak into the storm sewer or that is
larger than 3 square meters must activate the nearest manual station or notify security to contact the
Emergency Brigade. It is recommended to be in a safe place to wait for the members of the
Emergency Brigade.

The Brigade must:

1. Restrict personnel access to the spill area.

2. Consult the type of response as indicated in the Safety Data Sheet found in the Concierge,
Raw Materials Warehouse or Risk Prevention Department.
3. Identify the substance that is being spilled by means of the label on the container. The
substance cannot be controlled if the Safety Data Sheet has not been consulted.
4. Once the substance has been identified, its Safety Data Sheet (HDS) must be reviewed to
verify special indications of the product (personal protective equipment, spill control, etc.).
5. Prevent the product from leaking into the sewer, with the material established for control
(sand).
6. Evacuation of the emergency area.
7. Remove or neutralize any source of heat, flame or spark.
8. Once the spill is contained, the Brigade must contact firefighters
hazardous materials specialist.
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Flowchart : Spill
2.5.5 Gas leak

They are
It is
adopted
delimited
measures of
the area
security

Control of
Arrival of
leak
Firefighters
with sand

Security notifies Brigade Emergency

Security
the emergency attends the controlled
notice
brigade place

Call the Fire Department,

chemical emergency unit

Person who detects the emergency:

1. Activate the nearest warning button.

2. Move away from the source of the leak, stay upwind, and wait for brigade personnel in a
safe place to provide them with the necessary information.
3. In case of emergency cut the gas lines from the gas plant.
4. In case of emergency, cut off the electric power from the substation.
5. In case of emergency at the gas plant, contact Metrogas at 600 77 99. Network
emergency.
6. Many of the gases are heavier than air and disperse along the ground and collect in low or
confined areas (sewers, basements and tanks) so stay away from low areas.
7. Brigade members must consult how to respond to the leak that occurs according to what is
indicated in the “Emergency Response Guide”.

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Flowchart : Gas Leak
2.5.6 Bomb threat

When you receive a bomb threat, you should proceed as follows:

1. Threat received by company personnel:

2. Try to get as much information as possible.
3. Goalkeeper must immediately call Carabineros at number 133
4. Then immediately report the call and contact the Emergency Committee.
5. Avoid making comments to others that may cause panic among staff.
6. Always be willing to collaborate when requested.

Once the respective people have been informed:

1. The total evacuation of the facilities to the external security zone must be ordered.
2. To the evacuate
should not move any object (Packages, Trash cans, wallets,
Briefcases, etc.
3. The GOPE of Carabineros will organize a team, which will give a tour
Thoroughly visit the company's facilities, giving priority to the place indicated by the
person who made the call (if indicated).
4. In the event of evacuation, personnel should not be allowed to enter the building until
recommended by Carabineros.
5. If no suspicious condition is found during the inspection, confirmation from the external
response unit must be awaited for normal return to regular duties.
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Flowchart : Bomb Threat
2.5.7 Power Cut

Not
identified

1. The organization's emergency lights will be activated.

2. Generators will be activated that will help keep the cameras running
cooling of products.
3. The maintenance manager must call the energy supply company, according to the
response obtained, he will contact the Emergency Committee to inform the workers if they
should continue in the facilities or leave them.
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Flowchart : Power outage

2.5.8 Drinking Water Supply Cut

If there is no drinking water supply, there is a 10,000 liter well water tank with autonomy of
approximately 3 hours, after which it must be evaluated whether to stop operations due to health
risks (due to the use of bathrooms and food washing in the Casino). The supply provider company
must be contacted and the situation evaluated; finally, the Emergency Committee will determine the
procedure to follow.

Flowchart : Water supply outage

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2.5.9 Jamming of Products on Conveyor Belt

1. The worker who identifies a jam of a product that obstructs the conveyor belt must stop the
process by pressing the equipment's emergency stop. As a contingency, the products must
be distributed to other teams while technical maintenance help is requested to remove the
stuck product.
2. Access to the equipment must be restricted through an equipment block card and the
equipment must be monitored at all times, before and during repair.
3. Then, maintenance will proceed according to its protocols to extract the product, identifying
the failure that caused this emergency. The normal operation of the equipment will be
restored or it will be left for maintenance if its operation cannot be restored.
4. The maintenance manager will leave a record in the equipment resume, indicating the
incident, date, time, operator in charge and probable cause of the failure. You will also
need to follow up if you cannot restore normal operation.

Flowchart : Product jam on conveyor belt

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Training, education and inspections 7

Activity Addressed to Frequency Responsible Description

Training in the use and Training required by DS No. 594 for all employees
management of fire All workers According to requirements Joint Committee
of the organization.
extinguishers
Train in the first care that can be provided to
Area Leaders Biannual Joint Committee people who suffer damage to their physical
First Aid Training integrity due to an incident.

Emergency Brigade,
Joint Committee and Biannual Joint Committee
First response workshop in Area Leaders
emergencies Train workers who play key roles in emergencies

Emergency Brigade,
Joint Committee and Biannual Joint Committee
Emergency and evacuation Area Leaders
workshop Train workers who play key roles in emergencies

Emergency Brigade,
Joint Committee and Biannual Joint Committee
Emergency Psychology Area Leaders
Training Train workers who play key roles in emergencies
Train the workers who will fulfill the role of Brigade
Emergency Brigade. Biannual emergency Brigade Members in the event of an emergency in the
Emergency Brigade Training organization.

Drill coordinated internally and confidentially by the

All workers Biannual Emergency Committee
Emergency Committee, in order to evaluate the
earthquake drill organization's response to it.
7
4.4.2 Competence, training and awareness according to OHSAS 18.001:2007
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All workers Biannual Emergency Committee Drill coordinated internally and confidentially by the
Emergency Committee, in order to evaluate the
Fire drill organization's response to it.

Drill coordinated internally and confidentially by the

All workers Biannual Emergency Committee
Emergency Committee, in order to evaluate the
Oil spill drill organization's response to it.

Drill coordinated internally and confidentially by the

All workers Biannual Emergency Committee
Emergency Committee, in order to evaluate the
Serious accident drill organization's response to it.
Inform the surrounding community about how we
are prepared to face different emergencies.
surrounding
Annual emergency Brigade within the organization
community
Meeting with community center and
"Peumo" Invite them to see the facilities for their peace of
mind.
Center Directive
Annual emergency Brigade Know how we are prepared to face emergencies
Community Peumo
safety walk within the organization.

Drill coordinated directly by the Emergency

All workers Annual Emergency Committee Committee Leader with the designated authorities
in order to evaluate the coordination between the
Drill with firefighters and police organization and the emergency agencies.

Emergency Keep in optimal conditions the

Wet, dry and inert network Monthly emergency Brigade instruments, equipment and facilities that will be
equipment
inspection used at the time of an emergency.
Emergency Annual Joint Committee The hiring of external services for its maintenance
Fire extinguisher maintenance equipment will be coordinated.
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Through a checklist, the optimal state of the

devices will be controlled, generating a test of
Emergency equipment Monthly Joint Committee these that will be communicated to the workers.
emergency agencies and
surrounding community through the Peumo Center
Inspection alarm devices Board of Directors.
Keep in optimal conditions the
Emergency Brigade. Monthly emergency Brigade instruments, equipment and facilities that will be
Service station inspection used at the time of an emergency.
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Incidents” Page 55 of 110

XX. Incident Investigation

Methodology used to know the root causes of incidents that occur in the organization, in order to
establish control measures over the operational risks that these events produce. Additionally, as a
treatment, systematic activities will be established that allow the collection of background and
statistical data in order to carry out operational and administrative controls to avoid the repetition of
new events.

XXI. First Interaction Upon Incident

In the event of an incident that affects the physical integrity of the worker, COLUN will have an
emergency brigade that will attend the scene of the accident and provide first aid while waiting for
the corresponding emergency organizations to arrive at the scene.

In the event that the incident corresponds to a serious or fatal accident, the procedure must be
followed as stipulated in Circular No. 2,345 and in those points that came into effect as of November
1, 2017 of Circular No. 3,335.

Once normal work activities have been resumed in the process, area, etc. Affected, the
investigation will be carried out by the corresponding teams indicated in the following points.

XXII. Methodology to determine incidents, non-conformities and potential

non-conforming products.8

1. Determination of incidents:

The determination of incidents that may occur in the organization is obtained from the following
tools available in the organization.

- Hazard identification and risk assessment matrix.

- Record of incidents from the last 3 years, where security and
occupational health, quality and the environment.
- Potential natural emergencies according to the location of the plant.
- Potential emergencies that the organization's machinery may present.
- Key processes that may present failures in any of their subprocesses and that have a
considerable impact on the organization.
- Incidents that have affected companies in the same category as COLUN.
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8 4.5.3 Investigation of incidents, non-conformities, corrective action and preventive action

according to OHSAS 18.001:2007
 Page 56 of 110
Once all the incidents that occurred or that could occur have been identified, a list will be generated
which will allow each of them to be valued and an action plan to be determined to prepare the
organization for the possible occurrence of any of these incidents and implement safety measures.
operational control over these, to prevent an incident.

2. Determination of potential non-conforming products

To determine non-compliant products, controls are applied at each stage of the production process.
In this way, as the raw material from its inception goes through these controls and does not meet
the characteristics that it is stipulated that it should meet. This is discarded as waste, meaning that
its final destination will not be for customers.

The controls are established as procedures and at the same time leave a record as evidence of the
control that is applied.

The responsible area is the Quality Department of the Organization together with the operators of
the production process of the COLUN plant.

XXIII. Methodology and responsibilities for data collection

Once the emergency is controlled by the corresponding organizations, an investigation will be

carried out. This investigation will have a time limit of 3 days.

The following steps will be carried out to collect data.

Step 1 - Examine the place where the event occurred

A general idea of the situation that occurred must be formed, in order to be able to determine in a
general and initial way how people and the environment are compromised in the event. It is for this
reason that the Investigation Committee must go to the scene once an event that involves the
safety and health of people and the environment has occurred.

Step 2 - Evidence Collection

In events that affect the safety, health and environment of the organization, the Investigation
Committee must generate interviews with witnesses. Recovering testimonies of the facts through
written records and in such a way that they do not feel intimidated.

A record of the affected person's testimony must be left using the interview form. In the event that
this person has suffered an accident, the DIAT issued by the company must be considered as part
of the evidence.

You should also collect photographic records and/or recordings if possible, in order to support
and/or complement the statements of witnesses and the account of the affected person (if
possible).

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In the event that the environment is affected by an environmental impact, the environmental aspect
involved must be identified and the level of impact of the event must be measured. This measurement
must be carried out with the impact measurement table.
Responsibilities:

Research team: This team is made up of 6 workers, who have the following positions.

- Yogurt Operational Plant Supervisor

- Maintenance manager
- President of the union No. 1 of workers at the COLUN la Unión plant.
- Yoghurt Processing Area Supervisor
- Maintenance supervisor
- Pasteurization area supervisor

The members are trained in:

- Accident investigation techniques

- Interview techniques
- Techniques for management, analysis and results
- Aspects, impacts and environmental pollution
- Identification of failures in operational processes

The investigation team will be empowered to carry out Environmental investigations and in the case of
occupational health and safety, they will only be able to investigate those events that have not led to
an accident or occupational disease, since the latter are the responsibility of the CPHS.

Carry out verification and control of the preventive measures prescribed by the Risk Prevention
Department and/or the Administrative Body.

Joint Committee on Hygiene and Safety (CPHS): The CPHS, according to article No. 24 of DS No.
54, has the obligation to investigate all accidents and occupational diseases that affect the
organization's workers. This Committee is made up of 6 people, of which 3 are representatives of the
workers and 3 are representatives of the company, this Committee being advised by the assigned
COLUN Prevention Expert.

Risk Prevention Department : Prescribe preventive measures according to the incident report
delivered by the Investigation Committee and/or the Joint Hygiene and Safety Committee.

Permanently advise the Research Committee and CPHS on occupational health and safety matters.

XXIV. Methodology and responsibilities for conducting causal analysis

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To investigate incidents and environmental impacts in the organization, the Ishikawa methodology
will be used. It consists of a diagram in which a line can be seen on the horizontal plane
representing the incident to be analyzed and in the secondary spines the different root causes that
contribute to the incident are determined, these are divided into; Labor, Method,
Machine/Equipment and Environment.

Within the methodology, this diagram will identify the root causes of the incident, for which all the
causes will be listed through a brainstorming session, which must be delivered by the investigation
team. This brainstorming will be focused on each item (Labor, Method, Machine/Equipment and
Environment) and for each idea the five why technique will be applied, allowing us to identify the
particular problem, which will be a thorn in our side. of fish or Ishikawa. Then, criteria will be
 established to evaluate all these possible causes, which are:

- Does it directly cause the incident?

- Is it a factor leading to the incident?
- If I eliminate this cause, does the incident not occur?
- Can a feasible solution be proposed?
- Can you measure whether the solution worked?
- Is the solution low cost?

Afterwards, a rating scale will be established for the aforementioned criteria. The evaluation will be
“yes” and “no” with the “yes” answers counted for the results.

Subsequently, the results will be tabulated and those that are most beneficial in solving the incident
will be considered to be implemented in the organization.

XXV. Corrective and preventive action methodology

For corrective actions, they will be adopted immediately, depending on the level of impact. In the
event that the event is classified as a serious or fatal accident, the procedure indicated in Circular
No. 2345 must be applied and the corresponding authorities (Labor Inspection and Seremi de
Salud) will be notified, who will indicate the immediate measures to be taken in order to resume.
the tasks

Corrective actions will be established according to an action plan to regularize not only the parties
involved in the incident, but also those similar situations or conditions within the COLUN plant.

Preventive action, these will be determined according to the determination of incidents, non-
conformities and potential non-conforming products. An action plan will be established to work on
the measures.

XXVI. Methodology and responsibility for recording and communicating

information

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1. Communication

Once the investigation has concluded, the Human Resources Department, through the
designated company spokesperson, must disseminate an official statement of what happened,
which will be delivered by the Investigation Committee. This story will consider the following
points.

- Generality of what happened in a simple and orderly way.

- Name area, process, machine/equipment involved.
- Mention consequences of the fact.
- Name the corrective measures applied.
- Reinforce the correct way of how to proceed.

This notification will be applicable only for events that involve:

- An accident with serious or fatal results.

- A fact that affects a considerable number of workers.
 - Incident that has caused a stoppage in the production process.
- A greater impact on the environment.

Communication of this fact will be made via email to the COLUN administrative community or that
appears with an email record. In the case of operational areas, the statement will be downloaded
with the Heads of each area so that it can be read first thing in the morning in no more than 10
minutes. Additionally, on the screens arranged in the casino and in an educational manner, what
happened will be reported by the Marketing Department together with the Research Committee.

In the case of those events that are considered minor by the Investigation Team, they will only be
discussed with the affected area through its Direct Manager.

In this case, a meeting will be agreed upon first thing the next morning and the following will be
detailed:

- Generality of what happened in a simple and orderly way.

- Name area, process, machine/equipment involved.
- Mention consequences of the fact.
- Name the corrective measures applied.
- Reinforce the correct way of how to proceed.

A written record of this meeting will be left.

2. Records

Below is the list of records that will be available to carry out the investigative process of the incidents.

- Annex VII: Interview form.

- Annex VIII: DIAT Form.
- Annex IX: Table No. 2 measurement of environmental impact.
- Annex X: Ishikawa Diagram Format.

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Annex XI: Incident report (Occupational Health & Safety, Quality and Environment).
Annex XII: Record of incident talk. Annexed
Annex XIII: Typical accident report format
Annex XIV: Action plan/verification and control format.

XXVII. Methodology and responsibilities to review the effectiveness of the

actions taken.

Three months after the incident occurred, a verification and control of the measures established
in the area or process that was affected will be carried out. This verification and control will
determine whether the preventive measures that should have been adopted after the incident
was reported were beneficial in avoiding new incidents. This action will be carried out by one of
the members of the Investigation Committee who will be designated by the Leader of said
Committee.

Once the Verification and Control is generated using the same Gantt Chart generated as
“Proposed Preventive Activities”. Will issue a resolution regarding compliance with these activities
to the responsible person with a copy to his or her Direct Manager, requesting new compliance
 dates.

As a last resort, in the event of non-compliance after the second instance of Verification and
Control, the General Management will be informed with a copy of those involved and all the
background information of the case attached. In this way, the Senior Management of the
organization is requested to deliberate this situation.

XXVIII. Applied case of incident investigation at the COLUN Plant

1. Description of the incident: Boiler located in the milk processing area on May 23, 2017 at
3:30 p.m. spontaneously exploded, resulting in the breaking of the tank that stores the oil
to operate the boiler, resulting in An oil spill triggered a fire threat in the area, leaving 2
workers with burns from the expelled incandescent steel material and bruises from
materials dropped due to the explosion.
2. They proceeded simultaneously to call firefighters and ambulance and activate the
evacuation alarm.
3. The emergency brigade went to the scene to provide first aid to the victims.
workers who were affected and try to contain the threat of fire with the fire extinguishers
available on site and the wet net.
4. The Risk Prevention Department decreed the suspension of the work and proceeded to
prepare the DIAT of the workers who were transferred to the care centers and to notify
the accident to the Labor Inspection and Seremi de Salud.
5. Corrective measures were taken so that the Labor Inspection could later proceed to lift
the suspension of work in the surrounding areas.

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6. Once firefighters controlled the fire threat and the ambulance transported the affected
workers. The Investigative Committee and the CPHS were summoned to begin the
investigative process of the incident.
7. The Investigation Committee meets with the Joint Hygiene and Safety Committee who
designate two of its members to join the investigation that will be guided by the
Investigation Committee.
8. The Research Committee Leader Designates the tasks that each member of the team
must perform.
9. It begins by collecting photographic evidence of the incident, interviewing witnesses who
were present at the time of the incident, collecting information provided by firefighters
according to the technical analysis that determined that the boiler exploded due to a
valve that leaked and produced a rise in pressure. which finally led to its explosion.
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Interview Form

Witness Name Eduardo Antonio Reyes Hernandez

Area Milk Processing
Post Filter Operator
Date 24-05-2017
Hour 11:00
Story description of I was checking the operation of the filtering equipment, when 10 meters
the incident away I heard a popping sound, I looked into the place and saw two
colleagues who were lying on the ground and a fire in the boiler. I ran to see
my companions who were conscious but with obvious injuries. Then I ask for
help, to which the brigade arrives within 5 minutes and takes charge of the
emergency. I leave the place.

No, it's just that in the morning I passed by the place to go to my workplace
Had the boiler failed
and I saw that the floor was wet. Notify cleaning staff so they could clean the
or had any repairs
place.
done in the last
month?
No, only Juan Jorquera, who is in charge of cleaning, went to dry the floor,
but no one else found out.
Do I notify anyone
else of the above?
Do you know if the I didn't see any work on the computer during the day.
equipment was
intervened during
the day?

Fernanda Fernández Marchant

13.628.263-3
Interviewer name, RUT
and signature.

Eduardo Reyes Hernandez

8.618.173-1

Interviewed name, RUT

and signature.
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Image Nº1:

Image Nº2:

Image Nº3:

10. The Investigation Committee meets with all this background and begins to develop a
causal analysis using the ISHIKAWA or Fishbone method.
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It began with a brainstorming session to which the five whys were applied.
Labor – Why did the boiler explode? Answers
Because? There was no worker in charge of the equipment
Because? There are no workers certified to use the
equipment.
Because? The Head of Maintenance postponed this
certification.
Because? The budget was given to other requirements.
Because? The risk and therefore the importance of this
certification was poorly evaluated.

Labor – Why did the boiler explode? Answers

Because? The worker did not notify maintenance of the
leak.
Because? He was unaware of the risk of the situation.
Because? I didn't know how the equipment worked.
Because? During the induction it was not indicated that
boilers existed.
Because? The narrator of the inductions does not know the
existence of boilers.

Method – Why did the boiler explode? Answers

Because? There was no control of the pressure of the
Because? There is no procedure for the operation of the
equipment.
Because? The equipment is old and the procedure has not
existed for several years.
Because?
He procedure alone I drove it a
worker who is no longer in the company.
Because? There is no record control system in
maintenance.

Team – Why did the boiler explode? Answers

Because? It had a water leak.
Because? A connecting hose was damaged.
Because? No maintenance was carried out on the
Because? The maintenance area did not include
maintenance in its work program.
Because? They didn't know the team.

Team – Why did the boiler explode? Answers

Because? It was an old computer
Because? The renewal of the equipment was not
contemplated in the 2017 budget.
Because? Maintenance did not include it in the proposal.
Because? Priority was given to other teams
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production.
Because? They were unaware of the risks of the
equipment and possible damage.

Environment – The boiler was located… Answers

Because? HE restructured he area of job
incorporating 30 workers to the site.
Because? Because more space was required for other
processes.
Because? It was not contemplated in the restructuring.
Because? The team could not move.
Because? If the equipment was moved, pieces would
break as it was so old.

The possible root causes were outlined in a fishbone diagram.

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Tabulation and assessment of each cause found.

M: Method;
If I
E: Can you
Is it a Factor eliminate Can a
Environmen Does it directly measure Is the
leading to this cause, feasible
Causes t; MO: cause the whether the solution Total
the does the solution be
Manpower; incident? solution low cost?
incident? incident not proposed?
EQ: worked?
occur?
Equipment
There is no record system M No Yeah No Yeah Yeah Yeah 4
In induction the existence of boilers was not mentioned M.O. No Yeah No Yeah Yeah Yeah 4
The risk was poorly assessed at the time M.O. Yeah Yeah No Yeah Yeah Yeah 5
Equipment that cannot be moved due to its age AND No No No Yeah No No 1
They did not know the function of the boiler EQ Yeah Yeah Yeah Yeah Yeah Yeah 6
They do not know the magnitude of the equipment risk EQ Yeah Yeah Yeah Yeah Yeah Yeah 6

The causes to be treated are discussed, using the assigned assessment.

• The risk of the operation of the Boiler at the COLUN Plant will be evaluated again.
• A work procedure will be created that includes the instruction of workers on the equipment, maintenance, dissemination of the operation of the
equipment in the plant, signage, and periodic controls.
• Incorporate the team into the ODI.
• Equipment maintenance and certifications will be regularized.
• Fixed workstations will be 15 meters away from the equipment.
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11. A statement is drafted which will be delivered to HR for dissemination to the organization.

coLun
Release
The Union, May 24 , 2017

In relation to the accident that occurred on May 2017 at 3:30 p.m. , which involved the participation of 2 officials from the
lethal processing area . The following is reported .

1. Around 15:30 in the afternoon, in the facilities of the COLUN operations plant, the explosion of the boiler located in this
area occurred , which as a result of the leak of a valve caused an increase in the pressure of the equipment. which
exploded, spilling oil that caused a threat of fire and projecting incandescent metals and materials originating from the
same explosion at two workers who were less than 5 meters from the boiler.
2. The affected workers were identified as Luis Espinoza Torres and Juan Jorquera Ramírez, who are currently hospitalized
at the Hospital de la Unión and are not at risk of life.
3. The entrance to the place was delimited given the destruction caused by the explosion in the area and an exhaustive
review of the other boiler that operates in the slow cheese processing area was carried out.
4. All plant personnel are requested to report possible anomalies in equipment and/or machinery, leaks, pressure changes
, rolled hoses, etc. Anyone who could potentially cause an incident. This information must be notified to your direct
management , who will contact maintenance to carry out the review.

As an organization we deeply regret the accident that occurred and we are working to establish all safety measures in the
boilers present in the organization and in this way reinforce our commitment to the safety and health of all COLUN workers.

5r. Lionel Mancilla Lausic

General manager

12. A report is written which is complemented by the preventive measures that the Prevention
Department incorporates into it. An executive report is generated for Management and
another that will remain as a record in the organization.
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13. An action plan is stipulated which will maintain activities, characteristics, people responsible
and dates. And verification and control of activities.

Verification and
Activity Date Responsible Comments
control
Valorization of 22-06-2017 Modify he
the Risk Prevention risk in the Done
risk in MIPER Expert MY PER
Talk to staff about 07-07-2017 Maintenance To coordinate with
Done
boilers manager OAL
Certification of 5 30-06-2017 Risk Prevention To coordinate with
workers in Expert SEREMI
In progress
operation of
boilers
22-06-2017 Maintenance Validate with
Create procedureof manager SEREMI
boiler work according Done
to Decree No. 10 of
2013
Calendar of 07-07-2017 Maintenance
Done
maintenance manager
Manage record 30-06-2017
of boiler in Risk Prevention In progress
SEREMI Expert
Create list of 30-06-2017 Maintenance
inspection of manager Done
boiler
Creation of “life book” 07-07-2017 Maintenance
Done
of the team. manager
Creation book 07-07-2017 Maintenance
Foliate of manager Done
daily operation
07-07-2017 Maintenance
Installation of metal manager Done
identification plate
Set the location as 10-10-2017 Maintenance
hall of manager Done
boiler
Incorporate the 30-06-2017 Risk Prevention Trigger a
incident into Expert drill when together
Done
emergency plans of with the emergency
the brigade.
boiler. 22-06-2017 Operations
Resettlement of Manager In progress
permanent jobs.
Regularization of 30-06-2017 Maintenance
maintenance of the manager Done
equipment.
Update ODI 30-06-2017
incorporating he Risk Prevention Done
Caldera team. Expert
Train emergency 07-07-2017 Risk Prevention Hire OTEC.
brigade in Expert
emergencies in
Boilers.
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14. The activities that appear in process have an end date of November 15, 2017.
15. Incident report generation:

INCIDENT REPORT

1. General data of those affected

Worker's name: Luis Antonio Espinoza Torres

ID: 8.551.893-3 Age: 45 years

Time in the company: 1 year 5 months Occupation: Milk Operator

Experience in the position: 1 year 5 months Machine/Equipment: Boiler

Name of worker: Juan José Jorquera Ramírez

Identification: 18.551.893-3 Age: 23 years

Time in the company: 5 months Occupation: Milk Operator
Experience in the position: 3 weeks Machine/Equipment: Boiler
2. Incident Description

Date: May 23, 2017 Hour: 15:30 Shift: AM

Place: milk processing area

What activity were you doing: Checking the operation of the milk processing machine

3. Description of the Events (Where did it happen? How it happened?)

Boiler located in the milk processing area on May 23, 2017 at 3:30 p.m. spontaneously explodes,
resulting in the breaking of the tank that stores the oil to operate the boiler, causing an oil spill. which
triggered a threat of fire in the area, leaving 2 workers with burns from the expelled incandescent steel
material and bruises from materials dropped due to the explosion.

4. Why did it happen?

Mark with an X the factors that intervened in the generation of the incident/accident. Remember that it
is very important to accurately indicate the factors that intervened in the event, in order to be able to
implement corrective actions immediately and precisely.
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TO. PERSONAL FACTORS b. FACTORS RELATIVES TO x
THE
Lack of experience in the position Lack ENVIRONMENT AND WORKPLACE
or excess of lighting
Physical deficiency for work Lack or excess of ventilation
Not following orders from your superior Poor ventilation
Use inappropriate of the PPE Task with overload (rhythm, monotony,
provided by the company among others)
Lack of communication/lack of explanation of x
Non-use of PPE provided by the company assigned task
Strain Lack of order and cleanliness in the
workplace
Poor motivation Inadequate supervision
Inability Abuse and mistreatment
Others – Which one? Others – Which one?
c. ACTIONS AND CONDITIONS x d. TYPE OF CONTACT
SUBSTANDARDS
Use of tools and hit against
equipment
Failure to secure the work area Hit by x
not warn Caught in
Speeding trapped on
Overconfidence trapped between
Use of defective equipment Slip
x Fall to a different level
Improper location of equipment and tools
Improper lifting Fall to the same level
Jokes Overexertion
Influence of intoxicating drinks Others - Which one? x
noise exposure Contact with hot elements x
Others – Which one?
AND. QUALITY F. ENVIRONMENT
Production x Floor x
Products x Atmosphere x
Time x Fauna
Other - Which one? Water

5. Corrective measures to implement

In order to prevent incidents and/or accidents at work from occurring again, it is essential to adopt
corrective measures that guarantee the well-being of workers, which is why periodic monitoring of
work fronts, equipment and tools must be carried out. job.

a. Responsible):

Maintenance area

Risk Prevention Expert

Area of operations
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b. Corrective measures to implement:

Delimit access to the place.

Check the operation of the boiler in the cheese processing area.

Contain the oil spill

Catalog all products in the area, raw materials, etc. as waste.

c. Date of control and monitoring of corrective measures: 05-24-2017

b. Research methodology used

ISHIKAWA
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7. Proposed Preventive Actions
Verification and
Activity Date Responsible Comments
control
Risk assessment in 22-062017 Modify the risk in the
MIPER Risk Prevention MIPER Done
Expert
Chat to the staff 07-072017 Maintenance Coordinate with OAL
Done
about boilers manager
Certification of 5 30-062017 To coordinate with
workers in Risk Prevention SEREMI In progress
boiler operation Expert
22-062017 Maintenance Validate with
Create procedure manager SEREMI
Done
boiler work according to
Decree No. 10 of 2013
Calendar of Maintenance
Done
maintenance 07-072017 manager
Manage boiler 30-062017
registration in SEREMI Risk Prevention In progress
Expert
Create list of Maintenance
Done
boiler inspection 30-062017 manager
Creation of “life book” of Maintenance
Done
the team. 07-072017 manager
Creation of daily Maintenance
Done
operation book 07-072017 manager
Installation of metal Maintenance
07-072017 Done
identification plate manager
Establish he place Maintenance
Done
as boiler room 10-102017 manager
Incorporate into 30-062017 Risk Prevention Trigger a
emergency plans he Expert simulacrum when
Done
incident of the together with the
boiler. emergency brigade.
22-062017 Operations Manager
Resettlement of In progress
permanent jobs.
Regularization of 30-062017 Maintenance
maintenance of the manager Done
equipment.
Update ODI 30-062017
incorporating he Risk Prevention Done
Caldera team. Expert
Train Brigade 07-072017 Risk Prevention Hire OTEC.
emergency in Expert
emergencies in
Boilers.
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XXX. Internal Audit Plan

Internal audits will be carried out by the designated and trained audit team.

1. Internal Auditor Team

Post Name
Leader auditor Marco Araneda Faundez
Auditor Secretary Jocelyn Balmaceda Araya
Documentary Auditor María Ignacia Castañeda Fonseca

2. Purpose

Maintain and control compliance with the objectives of the Integrated Management System Manual.

3. Aim

• Verify the percentage of compliance with the SGI objectives.

• Detect new gaps that may arise from meetings with interested parties and
safety, quality and/or environmental incidents.

4. Scope

Yoghurt processing area at the COLUN industrial plant located in the commune of La Unión.

What will be reviewed by the audit team?

- Procedures will be reviewed

- Records

- Area meeting minutes

- Incident logs

- Measurements and controls

5. Internal Audit Calendar

Audit report presentation

Department/Area Start date

Yogurt Processing 01- 10-2017 01-11-2017

The reports will be presented to General Management, which will contain at least:

Evidence

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6. Gaps

7. Action plan
 8. Percentage of compliance

XXXI. Planning of Management Reviews

The Management will carry out quarterly reviews of the Integrated Management System. These
reviews will consider the preparation and percentage of compliance with the following points.

- Audit results

- Customer feedback

- SGI policy and objectives

- Process performance and product conformity

- Status of corrective and preventive actions

- Changes that could affect the Integrated Management System

- Recommendations for improvement

- Assessment of suppliers

- Assessment of theenvironmental impact by fumes

- Assessment of theenvironmental impact of the biodegradable packaging

- S&SSO KPI Review

Review Schedule

Dates

01-11-2017

01-02-2018

14-05-2018

20-09-2018

01-12-2018

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XXXII. Procedure for the Treatment of Non-Conformities

The origin of non-conformities is through non-compliance with an established requirement, such

as policies, procedures, inspections, internal or external standards and instructions.

Detection of non-conformities: These can be detected by COLBUN staff, either by the same
people who execute and produce the product or participate in a process, direct supervisors and
even suppliers and clients.
 Criteria for issuing a non-conformity:

- Observation that appears between 1 and 3 consecutive times and according to the nature
of the nonconformity.

- When the solution involve additional resources.

- When the solution alter product requirements.

- When he supplier does not comply with the conditions contractual either
agreed.

- When the solution proposal requires the term of othersactivities for secure your
implementation and subsequent verification.

Treatment of non-conformities:

- To issue a report of detected non-conformity, the person who detects it must

communicate the fact to their Direct Manager, who will write the non-conformity in the
report and communicate it to their superior.

- The solutions can be determined as follows:

- An action taken to eliminate the nonconformity; for example a customer

dissatisfied with a product. The requirement is taken, the failure is analyzed and
a solution is proposed to the client and subsequently a corrective and preventive
measure to avoid this situation again.

- If significant environmental contamination is detected, the

machinery and analysis of the failure and then generate an action plan.

- If an incident occurs, an investigation will be conducted using the

ISHIKAWA methodology and corrective and preventive measures will be
generated on the root cause found.

- In this way, the person in charge will prepare a report of non-conformity and corrective
action.

*The non-conformity will be closed once the effectiveness of the actions taken is determined.

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XXXIII. Actions for Continuous Improvement of the Integrated Management

System Manual

To comply with the continuous improvement of the SGI, the following will be carried out:

• Meetings to measure the percentage of compliance with objectives and goals.

• Review of inspection and observation calendar.

• Product quality report

• Report of environmental impacts generated

 • Internal audits

• Verification and control of production processes

This will be reviewed by Senior Management, who will assign the necessary resources and
deadlines to generate continuous improvement.

XXXIV. Internal Audit Results

From the internal audit carried out on November 1, 2017 in the Yogurt processing area, the
following was evident.
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Closing Closing
Finding Precautionary Responsible for
Findings Writing of the Finding Corrective measures Managers for MC Deadline for Deadline for
Classification measures MP
MC MP
There is objective
evidence of non- Modify the document Establish an annual
Policy review compliance with that contains the policy schedule detailing the
Katherine Katherine
frequency not Non-conformity requirement 4.2 of the incorporating the 25/11/2017 dates on which the 20/12/2017
ISO 9001:2015 Hernandez Hernandez
indicated revision date of this policy will be
standard on the Safety policy reviewed.
Policy.
S&SO

Incorporate the
Buy a sound level
There is objective application of the
meter and establish
evidence of non- prexor protocol into
measurements in the
compliance with the MIPER, begin
different work areas
requirement 4.3.1 of disseminating the
with the presence of
It is not considered to the OHSAS protocol, identify
Katherine noise. Identify areas Katherine
apply the PREXOR Non-conformity 18001:2007 standard exposed workers, 25/11/2017 21/12/2017
Hernandez that present noise Hernandez
protocol on hazard purchase personal
and monitor the
identification, risk protection elements
environmental
assessment and and request the
conditions of these
determination of corresponding hygiene
jobs, so that
controls. evaluations from the
appropriate actions
Administrative Body.
can be taken to
prevent workers from
being in the presence
of this agent. Such
as: Equipment
maintenance, source
isolation, etc.
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There is objective
Establish a procedure
evidence of non-
The requirements of Cite the requirements regarding the
compliance with the
ISO 9001, ISO 14001, in the Integrated Katherine information that the Katherine
Non-conformity Instructions for 25/11/2017 22/12/2017
OHSAS 18001 are not Management System Hernandez Integrated Hernandez
competency No. 1 of
cited Manual Management System
the Title Portfolio
Manual must contain.
program.

There is objective
Modify the Integrated Establish a procedure
evidence of non-
Definitions should be Management System regarding the
compliance with the
mentioned at the Manual by moving the Katharine information that the Katharine
Observation Instructions for 23/11/2017 23/12/2017
beginning of the definitions title to the Hernandez Integrated Hernandez
competency No. 1 of
manual beginning of the Management System
the Title Portfolio
document. Manual must contain.
program.

There is objective
evidence of non-
compliance with
Incorporate the MIPER Establish a procedure
requirement 4.1.3 of
Change of MIPER that changes into the regarding the
the OHSAS
were not reported for Integrated Katherine information that the Katherine
Non-conformity 18001:2007 standard 23/11/2017 24/12/2017
the creation of the Management System Hernandez Integrated Hernandez
on hazard
integrated program. Manual and add the Management System
identification, risk
activities linked to it. Manual must contain.
assessment and
determination of
controls.
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There is objective
evidence of non-
Establish a procedure
compliance with Modify the title of
In the description of regarding the
requirement 5.3 of the Prevention
responsibilities the Katherine information that the Katherine
Observation ISO 9001:2015 Department 20/11/2017 25/12/2017
Area is mentioned and Hernandez Integrated Hernandez
regulations. Risks by Head of Risk
not the position Management System
Roles, responsibilities Prevention.
Manual must contain.
and authorities in the
organization.

Modify in the
Integrated
There is objective Create a record of all
Management System
evidence of non- the containers
Manual the storage
Fuel storage capacity compliance in the present in the
capacity of the tanks Katherine Katherine
on the supply island Observation feedback pattern of 20/11/2017 facilities, where their 26/12/2017
of the oil supply island Hernandez Hernandez
does not match reality. Competency No. 3 of technical
based on the
the degree portfolio characteristics are
information in the
subject. indicated.
technical sheet of the
tanks provided by the
manufacturer.
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Create a record of
the organization's
plan that is available
There is objective and contains official
evidence of non- Modify the area in m2 information on the
Correct surface compliance in the of the organization in land surface and
Katherine Katherine
M2 written in the SGI Observation feedback pattern of the Integrated 25/11/2017 additional technical 27/12/2017
Hernandez Hernandez
manual Competency No. 3 of Management System characteristics.
the degree portfolio Manual. Furthermore, each
subject. document that
includes this
information must cite
said record.

There is objective Incorporate in the

It is only indicated that evidence of non- Integrated
Establish a procedure
the organization's compliance with Management System
regarding the
Quality Department will requirement 5.3 of the Manual the name of
Katherine information that the Katherine
deal with non- Observation ISO 9001:2015 the person from the 25/11/2017 28/12/2017
Hernandez Integrated Hernandez
conforming products, regulations. Quality department
Management System
the person is not Roles, responsibilities who will be in charge
Manual must contain.
identified. and authorities in the of dealing with non-
organization. compliant products.
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Establish a quarterly
registration
procedure, in which it
There is objective can be identified
Error in the use of the Update the procedure Katherine Katherine
Non-conformity evidence of non- 23/11/2017 which Laws, decrees 29/12/2017
repealed boiler decree. using Decree 10/2013. Hernandez Hernandez
compliance with the or others apply to the
organization, which
were modified and/or
repealed.

There is objective Design and

Establish a procedure
evidence of non- incorporate a format
regarding the
No format is included compliance in the for the investigation of
Katharine information that the Katharine
for the investigation of Non-conformity feedback pattern of Nonconformities in the 23/11/2017 30/12/2017
Hernandez Integrated Hernandez
non-conformities Competency No. 4 of Integrated
Management System
the degree portfolio Management System
Manual must contain.
subject. Manual.
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XXXV. Annexes

I. Integrated Program

NORMATIVE SUB-PROCESS ACTIVITY RESPONSIBLE INI/TER DATE OCT NOV DEC JAN FEB SEA APR MAY JUN JUL AUG SEP WORTH OBSERVATION/COMMENTS

Department of 01-10-2017 / 01-

OHSAS 18001:2007 CLARIFIED Apply PREXOR Protocol Risks prevention 05-2018 $ 78.150

Incorporate quantitative
x
screening results into MIPER Department of Screening performed by
and internal regulations Risks prevention Yes - Managing body (OAL)
Hold a talk to disseminate
x
the PREXOR protocol Supervisor yes -
Send diffusion record to Department of x
SEREMI Risks prevention yes -
If the delivery of signs exceeds the
Request signs to Department of x deadline, they must be purchased
Administrative Body Risks prevention $ 12.000 from an external company.

x Reusable cap with cord 1270 3M (

Buy hearing protection Warehouse Manager $ 66.150 technical sheet in annexes)

Train workers in the use and x

care of PPE Supervisors yes -

Incorporate Risk into

Internal Regulations and x x x
Obligation to inform and
deliver annexes to workers Supervisors Yes -
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Develop a hearing
protection program
"Selection and control of Risk Prevention
ISPCH hearing protection Department/Supervis
elements" ors
Hold a program
information talk Supervisors
Course can be requested free of
Develop an annual charge from the administrative
training program Supervisors body

Relocation of workplace 01-10-2017/

OHSAS 18001:2007 ARIFICATED to filter room Maintenance 01-11-2017
Manager They were requested from the
Desk furniture Maintenance winery since it had stock.
They were requested from the
Chai Maintenance winery since it had stock.
r
Apply Manual Cargo
Management Protocol Department of 01-10-2017/
OHSAS 18001:2007 STORAGE (MMC) Risks prevention 01-12-2017 $ 1.450.000
Develop a CMM procedure Department of
Risks prevention
Train workers in MMC
Supervisor Managing body
1 teacher / 2 times a week
Incorporate Active Breaks Joint Committee $ 1.000.000 15 minutes per session________
Buy pallet jack Warehouse manager $ 450.000
Train workers in the use
of pallet jacks
Supervisor
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Schedule equipment for

automatic calibration at 7:00 Labeling machine 01-10-2017 / Cost given by manufacturer to
ISO 9001:2015 PACKING a.m. every day specialist technician 01-02-2018 $ 100.000 introduce software

Update calibration
procedure for all equipment
that requires calibration. Supervisor x Yes -
Train staff on the new
dashboard feature Supervisor x Yes -

Modification of slot where 01-10-2017 /

ISO 9001: 2015 PACKING the label roll is inserted Maintenance Manager 01-05-2018 $ 1.660.000
Request technical visit from
the manufacturer Maintenance x Yes -
Maintenance
Create graphical test model /Maker x $-
Maintenance
Slot change /Maker x $ 850.000

Head of General Cleaning 01-10-2017 / 01-

ISO 14001:2015 PACKING Recycling program Services 09-2018 $ 810.000
Head of General Cleaning Recycling of glass, plastic, cardboard,
Contact Enfaena Services x yes - organic waste
Contact San Foundation Head of General Cleaning
José Services x yes - Recycling white paper
Dissemination and Rapporteur Enfaena and
awareness of recycling promoters x x x x $ 800.000

Installation of recycling Enfaena company delivers support

points Enfaena x x $ - material and gives awareness talks
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ALL Program 01-10-2017/

ISO 14001:2015 Acoustic decontamination SUBPROCESSES Maintenance 01-10-2018 $ 10.000
Create compliance program Manager
for the noise emission Department of
standard Risks prevention
Contact the
superintendency to Department of
request assistance Risks prevention
Identify sources of noise and Department of
measures to reduce it Risks prevention
Prepare a program proposal
and present it informally to I send documents to the
the Superintendency_______ Department of Superintendency of the
Risks prevention $ 5.000 Environment
Make modifications
according to comments Department of
from the Superintendency Risks prevention
I'm sending documents
Formally present the Department of Environment
program_________________ Risks prevention $ 5.000 Superintendency
ALL THREADS Installation of micro-
ISO 14001:2015 perforated acoustic panels Maintenance $ 25.000.000
Quote HIPERTEC® panels Manager
ROOF
SOUND HR CF910 Maintenance
Manager MetecnoHIPERTEC® ROOF panels
SOUND HR CF910 20,000 square
meters ( technical data in annexes)
Maintenance
Panel installation Manager / METECNO $ 25.000.000

Total 29.108.150
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II. METECNO Technical Sheet

HIPERTEC®ROOF
SOUND HR CF9I0
ecno
The Specialist

DESCRIPTION USES * Recommended cover element

Metal panel for roofs, sandwich type, manufactured in a for
continuous line, covered with high-density rock wool (100 industrial, commercial and residential buildings that
kg/m?) and both sides in pre-painted galvanized steel sheet. require extensive acoustic absorption services
Its internal face is perforated, allowing excellent sound- Cover element for sound chambers in cinemas,
absorbing and sound-insulating properties. auditoriums, theatres, thermoelectric plants, engine
rooms, stadiums, etc.
Element for facades due to the rigidity provided by the
CHARACTERISTICS ribs.
• Sound-absorbing and Sound-absorbing
* High mechanical resistance with the possibility of greater
separation between supports.
• Excellent exterior and interior finish.
* Quick and easy installation.
• Good thermal insulation
■ Wide (width thicknesses 50,80 100 mm in the voucher.
• Nominal thickness of steel external face 0.6 mm and internal
face 0.5 mm.
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Auditiv 1270 and 1271 earplugs
Fruudia 12 25 505 10 20 91 405 90 ñüüC NR
Alenuaeddn in < nde • dB,A1 30, 30, 31, 31, 35,2 97, 3? 8 30, 43, 25
Dunvhadn mnlndat 54 9,3 3,1 4 3,4 4.1 4.7 5,7 45 eah

Eeja Téatiea
III. Hearing
MainProtection
features Technical
Sheet The ta i; redaocicu de tuido (RR
The tapoma: reusable additives with cord calculated 1 from the value: da Atarracicu
1270, manufactured with eatarinle: K da 25.0 dB, when ID: tapoae: CLCH cot-
hypoallergenic, provide your gfiactiha • ctamamt placed w
bigenica peoteccicu to the trzbajadore: qa H
dejampeñn • rna; loa nival a i muido
surpass Lon 57 dBA) per day Easy "T'” 1 only Specifications
agt and jabdm
Sn gatuctun d ta ijci; and not even Tapor material Elastomaro ¿zedeo
surface
■ The muzyora gives the ' villa-, andtton,
the color zaj and allows uma cü
vizzalizacicn and comErobacicu da GONE • Warranty
lon placea trzbajo. The only thing we can do is to sell it to
The plugs: zditiroa rwaablea co canddu ] the factory without checking the quantity
271 they have in a comfortable and of the product that appears to be
practical gatache bread placed on THE belt defective at the factory.
hanging from the canco Neither the seller nor the factory will be
Applications responsible for any damage to the pen.cel
lost or give us 32 direct to : ceectntas del
The tapome: zditios U3D and 1271 i adan utilizrsa • aquÜL •to the of. prodneto record.
where epozicicu irrigation occurs
nest, -ú; como cautraccOL Artaa to be used, it -j.-'-nj i the podurt K
Attenuation Packing
Vzlcras •editos de Atemacion pam tapoma: Squares/ Bolaa Bol8asi Box Plezasi Box
zditivos 1270 y seguan noezn ASI 53.19- 2 I LH) |
1974
For more information:
Vin- h -nutra 1 .~z-ar:z'» SA
Dititidm Sahd Ocupacioml Prateccicu.Ambiectil T 506-8067, 508-

8064, 508-8114 Ex 578-3925

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IV. COLUN Operations Plant Layout
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EXIT DF FMFRGENCIA III

EMERGENCY
EXIT
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 SECURITY
ZONE

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SECURITY ZONE II
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NETWORKS AND EXTINGUISHERS I
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NETWORKS AND EXTINGUISHERS II
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v. Drill Record Format

PDIC Chile
Emergency Sub Committee

Check List General Drill

Date: Start Time:

1. Monitor / coordinator / Security ZoneN

2. Emergency Exit Status: Detail if they are clear, marked, or other details)
1 . Are Signed: YES NO
1 . Are Clear: YES Detail): NO (If in NO:

3. Others
Observations:

3. Evacuation Route Status: Detail whether they are clear, marked, or other details)
1 . Are Signed: YES NO
1 . Are Clear: YES detail): NO (It is, is not
it,

3. Others
Observations:

4. Security Zone

1. It is Signed: YES NO
2. It is Clear: YES___________ ____ NO________

5. Evacuation Process:

Time Spent: People Count: (From the time the alarm sounded until the evacuation was
Observations: completed )
__________(Amount)
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SAW. Training Registration Format

TRAINING RECORD
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VII. Interview Format
Interview Form
Witness Name
Area
Post
Date
Hour
Story description
of
the
incident

The boiler
Had there been any
faults or repairs in
the last month?
Do I notify anyone
else of it
former before
indicated?
Do you know if the
equipment was
intervened during
the day?

Interviewer name, RUT

and signature.

Interviewed name, RUT

and signature.
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VIII. DIAT form

INDIVIDUAL REPORT OF WORK ACCIDENT (DIAT)

casecode Issue Date

TO. Employer Identification

b. Worker Identification

Occupational
Category
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IX. Environmental Impact Measurement Table

Parameter to Justification of the value adopted in the Impact Level Weighting

Relevance Impact Level Total
Measure (complete)
Weighting (complete)
Reversibility 0,3 0
Accumulation 0,2 0
Space Expanse 0,2 0
Intensity 0,1 0
Duration 0,1 0
Time delay 0,1 0
Total of
0
Impact Level

Impact level Scale Type of form to use

Minor to minimal or transient 1,0 - 1,7 Preliminary Environmental Impact Assessment Form (link)
Minimal or transient 1,8 - 2,3 Initial Environmental Impact Assessment Form (link)
Greater than minimum or transient 2,4 - 3,0 Global Environmental Impact Assessment Form (link)

Relevan
ce 1 2 3

Reversibility 0,3 minor 1 season 1 season Greater than 1 season

Accumulation 0,2 Not obvious Likely Evident
Pollution: Pollution: Pollution:
Minor to the place of Erosion: Same as the place of Erosion: It surpasses the place of Erosion:
Spatial extension 0,2 settlement of the 0 - 10m settlement of the 10.1 - 100m settlement of the Greater than 101 m
activity activity activity
Pollution:
50 % Low Erosion: Mortality:
rules of Intervention Mortality: Mortality:
.. , .. Cause
Chilean broadcast only on ice Not cause C ontaminac Erosion: Causes mortality Pollution: Erosion:
in pollutants and that causes mortality or ion: Compliant Motion or affects mortality or
organic. 80% motion it affects Any Movement it affects
Intensity 0,1 with minor standards for broadcast reproduction pollutant cough > ....
Under the rules of of land in reproduction
100 111 * species, without ..- . 2 . reproduction of
Chilean broadcast a surface of exceeds the Standards 100 m* of ■
in pollutants not greater than populations chilean land Cause damage . ,1 species,
inorganic 10m population Chilean emission land , ,.
causing population damage

Exceeds activity time : max 1 season

Duration 0,1 Same as uptime Greater than 1 season
Time delay 0,1 Immediate In the same season Greater than 1 season

Scale (1-3) | Impact level

1.0-17 Minor to minimal or transient
1,8-2,3 Minimal or transient
2,4-3,0 Greater than minimum or
transient
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x. ISHIKAWA Diagram Format

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XI. Incident Report

1. GENERAL DATA
Worker's name: Luis Antonio Espinoza Torres

ID: 8.551.893-3 Age: 45 years

Time in the company: 1 year 5 months Occupation: Milk Operator

Experience in the position: 1 year 5 months

2. DESCRIPTION OF THE INCIDENT/ACCIDENT

Date: May 23, 2017 Hour: 15:30 Shift: AM

Location: Milk processing area

What activity were you doing: Checking the operation of the milk processing machine

3. DESCRIPTION OF THE FACTS (Where did it happen? How it happened?)

4. Why did it happen?

Mark with an X the factors that intervened in the generation of the incident/accident.
Remember that it is very important to accurately indicate the factors that intervened in
the event, in order to be able to implement corrective actions immediately and precisely.

g. PERSONAL FACTORS H. FACTORS RELATING TO THE

ENVIRONMENT AND WORKPLACE
Lack of experience in the position Lack or excess of lighting
Physical deficiency for work Lack or excess of ventilation
Not following orders from your superior Poor ventilation
Use inappropriate of the PPE Task with overload (rhythm,
provided by the company monotony, among others)
Non-use of PPE provided by the Lack of communication/lack of
company explanation of the assigned task
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Strain Lack of order and cleanliness in the

workplace
Poor motivation Inadequate supervision
Inability Abuse and mistreatment
Others – Which one? Others – Which one?
YO. SUBSTANDARD ACTIONS AND x J. TYPE OF CONTACT
CONDITIONS
Use of inappropriate tools and hit against
equipment
Failure to secure the work area Hit by
not warn Caught in
Speeding trapped on
Overconfidence trapped between
Use of defective equipment Slip
Improper location of equipment and Fall to a different level
tools
Improper lifting Fall to the same level
Jokes Overexertion
Influence of intoxicating drinks Others - Which one?
noise exposure Contact with hot elements
Others – Which one?
K. QUALITY L. ENVIRONMENT
Production Floor
Products Atmosphere
Time Fauna
Other - Which one? Water
CORRECTIVE MEASURES TO IMPLEMENT

In order to prevent incidents and/or accidents at work from occurring again, it is essential
to adopt corrective measures that guarantee the well-being of workers, which is why
periodic monitoring of work fronts, equipment and tools must be carried out. job.

d. Responsible):

e. Corrective measures to implement:

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f. Date of control and monitoring of corrective measures:

5. Research methodology used/ ISHIKAWA

PROPOSED PREVENTIVE ACTIONS

Activity Date Responsible Comments

6. ANNEX - DRAWING OR PHOTOGRAPH OF THE PLACE WHERE THE EVENTS OCCURRED

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XII. Incident Chat Record

coLun
l _______mu

CHALLA INCIDENT
Form :
Revision :
Record :
Date :

ISSUE

DATE
WORKPLACE
RAPPORTEUR
LIST OF PARTICIPANTS

FULL NAME RUT SIGNATURE

1.-

2.-

1-

Yo-

5.-

t-

7.-

8.
-
9.-

10.-

11.-

12.-

RAPPORTEUR SIGNATURE
FREQUENCY: PER EVENT
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XIII. Incident Report Type Format

Release

The Union, May 24, 2017

In relation to the accident that occurred on May 23, 2017 at 3:30 p.m., which involved the
participation of 2 officials from the milk processing area. The following is reported.

1. Around 3:30 p.m. in the afternoon, in the facilities of the COLUN operations plant, the
explosion of the boiler located in this area occurred, which as a result of the leak of a valve
caused an increase in the pressure of the equipment. like an explosive spilling oil that
caused a threat of fire and projecting incandescent metals and materials originating from
the same explosion at two workers who were less than 5 meters from the boiler.
2. The affected workers were identified as Luis Espinoza Torres and Juan Jorquera Ramírez,
who are currently hospitalized at the Hospital de la Unión and are not at risk of life.
3. The entrance to the site was delimited given the destruction caused by the explosion in the
area and an exhaustive review of the other boiler that operates in the cheese processing
area was carried out.
4. All plant personnel are requested to report possible anomalies in equipment and/or
machinery, leaks, pressure changes, rolled hoses, etc. Anyone that could potentially
cause an incident. This information must be notified to your direct management, who will
contact maintenance to carry out the review.

As an organization we deeply regret the accident that occurred and we are working to establish all
safety measures in the boilers present in the organization and in this way reinforce our
commitment to the safety and health of all COLUN workers.

Mr. Lionel Mancilla Lausic

General manager
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XIV. Action Plan / Verification and Control Format
Verification and
Activity Date Responsible Comments
control
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XV. Non-Conformity Investigation Form

Root Cause Analysis

Observer: Date:

Nature of the event and/or

problem

Material M edition

Machine Labour
Contributing Factors
Environment:
1. Focus
Method
2. Behavior
3. Competence

Brief Investigation of the Root Cause

Why - 1?

Why - 2?

Why3?

Why - 4?

Why - 5?

How did it fail?

Cause of the problem

Proposed solution

Behavior and/or competency

evaluation

Review of Procedures or
Practices

Actions to Prevent Recurrence Date Responsible