User guide
Océ WPD Cleaning Tool
Copyright
© 2016, Océ
All rights reserved. No part of this work may be reproduced, copied, adapted, or transmitted in
any form or by any means without written permission from Océ.
Océ makes no representation or warranties with respect to the contents hereof and specifically
disclaims any implied warranties of merchantability or fitness for any particular purpose.
Further, Océ reserves the right to revise this publication and to make changes from time to time
in the content hereof without obligation to notify any person of such revision or changes.
Edition 2016-03 GB
Trademarks
Océ, Océ WPD Cleaning Tool are registered trademarks of Océ.
Citrix® is a registered trademark of Citrix Systems, Inc. and/or one or more of its subsidiaries, and
may be registered in the United States Patent and Trademark Office and in other countries.
Microsoft®, Windows®, Windows® Vista™, Windows Server® 2008, Windows ® 7, Windows® 8,
Windows Server® 2012 and Windows® 10 are either registered trademarks or trademarks of
Microsoft® Corporation in the United States and/or other countries.
Novell™ is a registered trademark of Novell, Inc., in the United States and other countries.
Products in this publication are referred to by their general trade names. In most, if not all cases,
these designations are claimed as trademarks or registered trademarks of their respective
companies.
Edition 2016-03 GB
Contents
Contents
Chapter 1
Overview and usage........................................................................................................... 7
Download of Océ WPD Cleaning Tool............................................................................................................ 8
What is Océ WPD Cleaning Tool..................................................................................................................... 9
Compatibility of Océ WPD Cleaning Tool.....................................................................................................11
Description of Océ WPD Cleaning Tool........................................................................................................ 12
Use of Océ WPD Cleaning Tool.....................................................................................................................14
Run the Océ WPD Cleaning Tool on a client workstation ....................................................................14
Run the Cleaning Tool on a server (administrator only)...................................................................... 16
Run the Cleaning Tool in silent mode (administrator only)................................................................. 17
Manual cleaning: impossible to install Océ WPD with the setup method (Setup error)................... 18
Limitation of Océ WPD Cleaning Tool: Print Spooler error........................................................................ 19
Index...................................................................................................................................21
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Océ WPD Cleaning Tool
Contents
6
Océ WPD Cleaning Tool
Chapter 1
Overview and usage
Download of Océ WPD Cleaning Tool
Download of Océ WPD Cleaning Tool
Introduction
Océ WPD Cleaning Tool is available for download from the international Océ download website.
Procedure
1. Go to the Océ Wide Format Printer Drivers page:
"http://downloads.oce.com/ProductDownloads/Index/219"
2. From the Drivers & Software tab, select:
• the type: Utilities
• your operating system
• a language
3. Read the download instructions available from the [Info] icon.
4. Click the Océ WPD Cleaning Tool hyperlink.
5. Accept the End-User Licence Agreement, then click [Download.]
8 Chapter 1 - Overview and usage
Océ WPD Cleaning Tool
What is Océ WPD Cleaning Tool
What is Océ WPD Cleaning Tool
Introduction
Océ WPD Cleaning Tool is a standalone executable file.
Its name is ocewpd_clean.exe. Its size is less than 2,2MB.
This executable requires no installation. You can run it from a USB key.
Definition
The goal of the Cleaning Tool is to provide you with a troubleshooting utility.
This utility removes, on a workstation, all the leftovers of previous unclean installations of Océ
WPD printer drivers. It applies to both printer drivers: WPD 1.x, and WPD2 v2.x.
Use the Cleaning Tool:
• when you encounter problems at Océ WPD printer driver installation.
• when the installation method used to install the previous Océ WPD printer driver is unknown.
• when the 'Setup' and the 'Add-a-printer' installation methods were used on a same
workstation to install the Océ WPD printer driver.
• after you uninstall the Océ WPD printer driver due to an incorrect behaviour.
You make sure that no problem remains on your workstation.
NOTE
Océ WPD Cleaning Tool ONLY applies to the Océ WPD printer drivers (WPD v1.x and WPD2
v2.x). Any other printer drivers, from Océ or another company, remain unchanged.
Example of a 'WPD-clean' workstation
When your workstation is 'WPD-clean', there are no leftovers from previous unclean Océ WPD
printer driver installations. You can install a new version of the printer driver.
Illustration
[1] Result for a 'WPD-clean' workstation
Chapter 1 - Overview and usage 9
Océ WPD Cleaning Tool
What is Océ WPD Cleaning Tool
Example of a non 'WPD-clean' workstation
If your workstation is not 'WPD-clean', Océ WPD Cleaning Tool detects any leftovers from
previous unclean Océ WPD installations.
Leftovers can be:
• Océ WPD printer driver instances no longer associated with a printer
• Océ WPD related files on your hard disk
• Océ WPD related keys in the registry
Use Océ WPD Cleaning Tool to clean your workstation. If not, the printer driver installation and
functioning are not guaranteed.
Illustration
[2] Result for a non 'WPD-clean' workstation
10 Chapter 1 - Overview and usage
Océ WPD Cleaning Tool
Compatibility of Océ WPD Cleaning Tool
Compatibility of Océ WPD Cleaning Tool
Compatibility with the printer drivers
Océ WPD Cleaning Tool is designed to work with Océ WPD printer drivers ONLY. It applies to
both printer drivers: WPD 1.x, and WPD2 v2.x.
You cannot (and will not) clean any other printer driver with this tool.
Compatibility with the operating systems
Océ WPD Cleaning Tool is compatible with the following operating systems.
• Windows 10 (32 and 64 bits)
• Windows 8.1 (32 and 64 bits)
• Windows Server 2012 R2 (64 bits)
• Windows 8 (32 and 64 bits)
• Windows Server 2012 (64 bits)
• Windows 2008 Server R2 (64 bits)
• Windows 7 (32 and 64 bits)
• Windows 2008 Server (32 and 64 bits)
• Windows Vista (32 and 64 bits)
• Novell NDPS
NOTE
Under Citrix, Terminal server or other Novell environments, Océ WPD Cleaning Tool is not
guaranteed.
Chapter 1 - Overview and usage 11
Océ WPD Cleaning Tool
Description of Océ WPD Cleaning Tool
Description of Océ WPD Cleaning Tool
Introduction
The Océ WPD Cleaning Tool utility contains 3 pieces of information:
• the [About] link, where you find the version number and the release date of the Cleaning Tool.
• the [User guide] link, which allows to open the present document in PDF format.
• the user interface, where you see the Cleaning Tool diagnosis.
The next table describes the information you can get from this interface.
NOTE
From the download website (Downloads for Océ Wide Format Printer Drivers page), read the
Info section. You can find information about the Océ WPD printer driver versions you can clean.
Illustration
Interface of Océ WPD Cleaning Tool
Those informative icons describe the different types of possible leftovers. They are listed under
each unused component.
Leftovers Icons Description
Elements the user is allowed to remove.
Those elements are proper to each user.
Each user must clean them.
Elements the user is NOT allowed to remove.
ONLY an Administrator user can clean them.
Files leftovers from previous 'Add-a-printer wizard' installation of the
printer driver.
They must be cleaned by a Power user or an Administrator user.
Files leftovers from previous printer driver versions.
They must be cleaned by a Power user or an Administrator user. 4
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Océ WPD Cleaning Tool
Description of Océ WPD Cleaning Tool
Leftovers Icons Description
.INF file when allowed to be removed.
Those files contained printer driver information that was useful for the
operating system. They are not used anymore and must be cleaned.
Any user can clean them.
.INF file when NOT allowed to be removed by any user.
Those files contained printer driver information that was useful for the
operating system. They are not used anymore and must be cleaned.
ONLY an Administrator user can clean them.
Chapter 1 - Overview and usage 13
Océ WPD Cleaning Tool
Use of Océ WPD Cleaning Tool
Use of Océ WPD Cleaning Tool
Run the Océ WPD Cleaning Tool on a client workstation
Introduction
You can run Océ WPD Cleaning Tool from any location of a workstation.
There is no need to install it previously on the workstation. You can even run it from a USB key.
Use the next procedures to clean:
• a client workstation on page 14
• a server on page 16
• using the silent mode on page 17
NOTE
Multiple users on a workstation
If several users can log on the workstation, make sure all those users run the Cleaning Tool on
that same workstation. Some leftovers to clean are proper to each user: temporary files, registry
keys, etc.
Illustration
14 Chapter 1 - Overview and usage
Océ WPD Cleaning Tool
Run the Océ WPD Cleaning Tool on a client workstation
Procedure
1. Double-click the 'Ocewpd_clean.exe' executable file to run the Cleaning Tool.
If you have Then
User rights The Cleaning Tool notifies you that the items marked with a red cross
cannot currently be cleaned. This can only be done by a person who
has Administrator rights.
The items marked with a green checkmark can be cleaned.
Administrator rights You can clean all the items that are listed.
NOTE
From the Windows Vista operating systems, the Cleaning
Tool detects all the unused driver packages located in the
‘Driver Store’. Only a user with the elevated Administrator
rights can clean those leftovers.
Click [Remove packages] to remove them.
2. Click the [Clean] button to clean the workstation.
3. If several users can log on the workstation, repeat steps 1 and 2 with each user.
You can now run the Cleaning Tool on your server, or install a new instance of the Océ WPD
printer driver.
Chapter 1 - Overview and usage 15
Océ WPD Cleaning Tool
Run the Cleaning Tool on a server (administrator only)
Run the Cleaning Tool on a server (administrator only)
Procedure
1. Make sure that the cleaning has been correctly performed on every client workstation.
2. Run the Cleaning Tool on the server.
3. Click [Clean] to finish the cleaning of your WPD environment.
4. You can now install the Océ WPD printer driver on your server.
16 Chapter 1 - Overview and usage
Océ WPD Cleaning Tool
Run the Cleaning Tool in silent mode (administrator only)
Run the Cleaning Tool in silent mode (administrator only)
Procedure
1. From the workstation, open a command prompt.
2. Indicate the path where Océ WPD Cleaning Tool is located.
For example, if it is on a USB key, indicate the USB drive.
3. Type:
Ocewpd_clean.exe /s
4. Press the <Enter> key.
The graphical interface of Océ WPD Cleaning Tool remains hidden.
The Cleaning Tool launches the verification steps. Then, it performs the cleaning actions.
Chapter 1 - Overview and usage 17
Océ WPD Cleaning Tool
Manual cleaning: impossible to install Océ WPD with the setup method (Setup error)
Manual cleaning: impossible to install Océ WPD with the setup
method (Setup error)
Description
It is possible that you cannot install, or upgrade, the Océ WPD printer driver with the [Installation
Wizard] (setup.exe). This situation remains even after you run the Océ WPD Cleaning Tool.
The setup prevents the installation of Océ WPD.
It displays the following error message: "A remote printer is already using this driver. Local
installation or upgrade is not allowed." However, no driver is currently installed on this
workstation.
Cause
This is due to a previous installation of a shared driver (on a print server). The shared driver was
un-correctly removed by the Operating System.
Océ WPD Cleaning Tool reports you this information under the "Active connections to Print
server" entry (see next illustration).
Océ WPD Cleaning Tool cannot correct the issue. You need to perform a manual action.
To do so, refer to the next procedure.
Procedure
1. On the workstation, as an Administrator user, search for the following registry key :
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side
Rendering Print Provider\Servers\xxx
(where xxx stands for the hostname or IP address of the former server).
2. Delete the registry key.
3. Run the Cleaning Tool again to check the removal of the registry key.
The "Active connection to Print server" entry is now empty. You can try a new installation, or
upgrade, of the Océ WPD with the [Installation Wizard] (setup method).
18 Chapter 1 - Overview and usage
Océ WPD Cleaning Tool
Limitation of Océ WPD Cleaning Tool: Print Spooler error
Limitation of Océ WPD Cleaning Tool: Print Spooler
error
Description
After you run Océ WPD Cleaning Tool, the spooler stops and does not restart.
You get an error message when:
• You try to use a printer from your workstation.
• You try to access the [Printing Preferences...] or the [Properties] of a printer.
• You try to add a printer on your workstation.
Cause
During the cleaning process Océ WPD Cleaning Tool can have to stop and then restart the Print
Spooler. This enables a thorough cleaning of the workstation.
On low performance platforms, it is possible that the Print Spooler does not restart automatically.
This is due to an exceeded time-out.
Procedure
1. From your workstation, as an Administrator user, open the [Services (Local)] window.
Operating system of the Path to the [Services (Local)] window
workstation
Windows Vista [Control Panel]→[Administrative Tools]→[Services (Local)]
Windows Server 2008
Windows 7 [Control Panel]→[System and Security]→[Administrative Tools]→
Windows Server 2008 R2 [Services (Local)]
Windows 8
Windows Server 2012
Windows 8.1
Windows Server 2012 R2
Windows 10
2. Select the [Print Spooler] line.
3. Right-click and select [Restart].
Chapter 1 - Overview and usage 19
Océ WPD Cleaning Tool
Limitation of Océ WPD Cleaning Tool: Print Spooler error
20 Chapter 1 - Overview and usage
Océ WPD Cleaning Tool
Index
Index
C W
Client workstation................................................ 0 WPD Setup.............................................................. 18
Compatibility...........................................................11
D
Definition...................................................................9
Description.............................................................. 12
Download.................................................................. 8
E
Error.........................................................................18
Example.....................................................................9
I
Icons........................................................................ 12
Interface...................................................................12
L
Limitation................................................................ 19
P
Print spooler............................................................19
R
Remote printer........................................................18
Retrieval.................................................................... 8
S
Server................................................................ 16, 18
Silent mode.............................................................17
Size............................................................................ 9
T
Troubleshooting..................................................... 18
U
Use...............................................................14, 16, 17
Users............................................................14, 16, 17
21
Océ WPD Cleaning Tool
Index
22
Océ WPD Cleaning Tool
Canon Inc.
www.canon.com
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© CANON INC. & Océ Holding B.V. 2016
