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Senior Member Service Rep Profile

Angela Arroyo is a Senior Member Service Representative with over 10 years of experience in customer service and account management. She has a strong educational background with an Associate degree in Applied Science and has worked at various financial institutions, focusing on customer satisfaction and conflict resolution. Her skills include complaint resolution, sales expertise, and training development.

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25 views1 page

Senior Member Service Rep Profile

Angela Arroyo is a Senior Member Service Representative with over 10 years of experience in customer service and account management. She has a strong educational background with an Associate degree in Applied Science and has worked at various financial institutions, focusing on customer satisfaction and conflict resolution. Her skills include complaint resolution, sales expertise, and training development.

Uploaded by

acidburn2027
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

ANGELA

ARROYO
Senior Member Service Rep
PROFILE EDUCATION
Personable Member Service TCI
Representative offering over 10 1997 - 2001
years of experience resolving Associate: Applied Science – Office Technology
account and service concerns for Completed with a 3.8 GPA
customers. Smoothly uncovers and
solves challenges while promoting WORK EXPERIENCE
company products and maintaining
loyal, satisfied customers. Focused Municipal Credit Union – Senior Member Service
on surpassing expectations and Representative
driving team success. Results-driven 2009–Current
professional focused on delivering Opening and closing accounts, credit card and loan applications,
exceptional support for customer customer service, answer phones, personal service to members
needs. Successfully manages accounts. Maintained updated knowledge of internal processes and
concerns and resolves conflicts to industry best practices to optimize service delivery.
maximize customer satisfaction.
Offers strong background in Capital One Bank – Head Bank Teller
customer relations and 2006–2008
communication. Responsible for cash deposits/withdrawals transaction, credit card
and loan payments, ATM machine, customer service and referring
new products. Educated customers on use of banking website and
mobile apps.
CONTACT
PHONE: Pathmark Stores – Front End Manager
646-409-2958 2000–2006
Responsible for scanning products, customer service, giving change
EMAIL: to cashiers, opening/closing registers, assistance to store managers,
Aarroyo73@yahoo.com employees schedule and for cashiers well being

SKILLS
Account Management
Database Management
POS systems expert
Retail store support
Complaint resolution
Sales expertise
Training development aptitude
Strategic sales knowledge
Staff education & training
Professional telepone demeanor

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