Kimberly Ramirez

609 east Angie Circle

801-688-7604
bebe.13k@outlook.com
CUSTOMER SERVICE PROFESSIONAL

Profile
 Over 6 years’ experience in customer service, consisting
of communication, answering phones, experience with
cash handling, credit cards, scheduling appointments,
some inventory. More recently, helping consumers apply
and enroll into insurance; explaining deductibles, copays
and out of pocket maximums.
 Call center experience, worked in collections previously
and currently for the Health Insurance Marketplace
through Black Turtle for over a year.
 Organized individual committed to provide and assist
customers as needed with questions or problems.
 Acquire extensive skills in listening and patience with
customers to assist with solving problems.
 Great communicator, recognized for ability to connect
great with customers.
 Ability to multitask and answer phones efficiently.
 Possess solid computer skills; Lotus, Microsoft Word
programs.
 What I lack in knowledge in areas, I make up with fast
learning.
Employment -DownEast Basics
Shift Leader: supervised team members,
handled cash deposits, inventory, open and
closed store.
Nov 2008- Jul 2009

-Megaplex Theaters
Supervisor: managed 8-7 team members at a
time, inventory, open and closed food centers,
handled food court machines and food.
Apr 2011- Jul 2012

-Jordan River Animal Hospital

Technician (trial): worked with animal,
assisting in vaccines, kennel works, surgeries
and restraining.
Sept 2012- Dec 2012

-Salt Lake College Bookstore

Cashier for textbooks and retail.
Aug 2010- Nov 2015

-Discover Financial Services

Sr Account Manager: managing accounts that
have gone past from 30-120 days. Offering
hardship programs to help repair account
status.
Aug 2013-June 2014

-Convergys (DIRECTV)
Special Projects Representative: managed
satellite service accounts for homes and mobile
homes. Offering PPV movies, packages,
technical services and billing.
July 2014- Feb 2015
-Black Turtle Services (Health Insurance
Marketplace)
Customer service representative: help
consumers find and enroll in health insurance
as part of the Affordable Care Act.
July 2015 – current

-Boys & Girls Club

Youth Development Professional: Mentor kids
from kindergarten to 5 th grade. Provide High
Yield Learning Activities and assistance with
schoolwork.
January 2018- current
Education - Jordan
High School
Math and Science

-Jordan Applied Technology Center

Veterinary Assisting/ Technician

-Jordan Applied Technology Center

Anatomy of Domestic Animals

-Salt Lake Community College

Social Work

-Centro de la Familia: el Nuevo Día

volunteer