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PRACTICE

A customer at Ricos Restaurant expressed disappointment over a 30-minute wait for their food. The manager acknowledged the issue, apologized for the delay due to a kitchen mix-up, and offered a complimentary drink while prioritizing the customer's order. The manager assured the customer that steps would be taken to prevent future occurrences and emphasized the importance of their feedback.

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32 views2 pages

PRACTICE

A customer at Ricos Restaurant expressed disappointment over a 30-minute wait for their food. The manager acknowledged the issue, apologized for the delay due to a kitchen mix-up, and offered a complimentary drink while prioritizing the customer's order. The manager assured the customer that steps would be taken to prevent future occurrences and emphasized the importance of their feedback.

Uploaded by

u00023732
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

PRACTICE: SPEAKING COMPLAINT

The popular Ricos Restaurant has many customers every day.

One day we received a complaint..

Customer:

Good evening. I would like to speak to the manager, please..

Waiter :

Of course. I’ll go get him right away.

the manager arrives.

manager:

Good evening! How can I help?

Customer:

Hello, I am really disappointed with the service I received tonight. I've been waiting for my
food for over 30 minutes and it still hasn't arrived.

manager:

I’m very sorry to hear that. I completely understand your frustration. Let me check with the
kitchen and see what the delay is. Can I offer you something while you wait?

Customer:

It would be nice, but honestly I just want to understand why it's taking so long. This is not
the level of service I expected.

manager:

I apologize for the delay. It seems there was a mix-up in the kitchen. I will make sure your
order gets priority now. Please accept a complimentary drink for your inconvenience.

Customer:

Thank you. I appreciate it. I hope this doesn't happen again.

manager:

I assure you, we will make it right. Your meal will be served shortly, and we’ll do everything
we can to make sure it’s perfect. We value your feedback, and I’ll make sure this issue is
addressed with the team.

Customer:

Thank you. I hope this is resolved soon.

manager:

Once again, I apologize for the inconvenience. Your food is on the way and we will do
everything we can to ensure you have a better experience next time.
MEMBERS:

MELGAREJO SAAVEDRA LESLY

GONZALES URIARTE LUZ

PISCOCHE ORE YULIET

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