Debora : Good afternoon,I'm Debora, is this true with the ratatatouille restaurant?

Kiren : good afternoon mrs debora, this is kiren's speaking from ratatouille restaurant. what can i help
you?

Debora : I want to complain about my order from ratatatouille restaurant because I am not satisfied
with the food service.

Kiren : I'm really sorry about this mrs debora. please let me hear your complain mrs debora

Debora : I ordered pizza and spaghetti but the was hair in it, I was disappointed with this.

Kiren : I've submitted your complaint to the manager hold the line please, i will connect you with our
manager. so you can talk about this complain more efficiently

Lola Good afternoon I lola as a chef today I have received a complaint from the front desk may I hear in
more detail?

Debora : Sorry in advance to be more clear I forward it to my firend.

Fidya :Hello I'm Fidya. Today I ordered food at ratatouille restaurant at 1 pm. I found there was hair in
the food.

Lola : may i know what your order mrs?

Fidya : I ordered pizza and spaghetti, and the hair is in my spaghetti.

Lola : I as chef Restaurant Ratatouli, sorry for the inconvenience you felt today, the reason why there is
hair in your food is that one of our chefs is not wearing a head covering. Once again I'm sorry for you
Miss. First of all, allow me to turn to my manager who wants to talk to you directly.

Hana : Good Afternoon my name is Hana. As a restaurant manager, I am sorry for what you are feeling
today, we will immediately send food to your home with the best service. We promise that in the future
we will not make this mistake again. To Miss Debora and Miss Fidya, we are really sorry

Fidya : Thank for your attention, I hope this incident doesn't happen again

Kiren : Good evening mrs fidya, this is kiren's speaking from ratatouille restaurant. I want to make sure
about the food we just delivered to you. Are you satisfied with the food?

Fidya : good evening, Mrs Kiren. I have received the food. The food is delicious and i like it

Kiren : We are so happy to hear that. Please enjoy the additional dishes that we provide as a form of our
apology to you ma'am.

Kiren : i hope you have a nice day

Fidya : thank you, I am satisfied with the service of the ratatouille restaurant. Have a nice day
Debora: Hello fidya, how is the food good or not?

Fidya : i like the food, how about you?

Debora : Yes, i also like the food, it's very delicious. It's just that, because there is hair in the food i'm a
bit disappointed but that's okay.

Fidya : that sounds good, I'm also satisfied with the food delivery. very fast and well packaged

Debora : oh that's great, nice to hear that, well i just wanted to say that, thankyou fidya

Fidya : okay, thank you Debora

Hana : Good evening, Lola sorry to bother you. How to update the continuation of the problem this
afternoon?

Lola : Good evening to miss.. For the problem this afternoon I handled it well.

Hana : okay. I hope this doesn't happen again

Lola : Okay Miss. I promise i won't do it again