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Hom Spa Client Introduction Guide

The document outlines the client introduction process at Hom Spa, detailing two scenarios: one where a client declines a massage and another where a client accepts the offer. It includes steps for welcoming clients, offering drinks, presenting services and prices, processing payments, and guiding clients through the massage experience. The document emphasizes customer service and encourages repeat visits.

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JeistonGutierrez
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30 views2 pages

Hom Spa Client Introduction Guide

The document outlines the client introduction process at Hom Spa, detailing two scenarios: one where a client declines a massage and another where a client accepts the offer. It includes steps for welcoming clients, offering drinks, presenting services and prices, processing payments, and guiding clients through the massage experience. The document emphasizes customer service and encourages repeat visits.

Uploaded by

JeistonGutierrez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Hom Spa Client introduction to the Spa

SCENARIO #1
Scenario client declines the offer

Girl: Good(morning, afternoon, evening) Would you like a massage?


Client: no thank you!
Girl: Can I have your WhatsApp to send you the information?
Girl: Come visit us
Girl: This is the WhatsApp number for an appointment

SCENARIO #2
1. INVITAR AL CLIENTE:
Girl: Good (morning, afternoon, evening).
Would you like a massage?
Would you like to see the place?
Client: yeah sure, where is it?
Girl: It's (one block, two blocks, three blocks) from here.

AT THE SPA.

2. BIENVENIDA
Girl: Welcome to Hom Spa, THE BEST SPA in Cartagena!
Client: thank you!

3. TOME ASIENTO.
Girl: please take a seat!

4. OFRECER UNA BEBIDA


Girl: Would you like something to drink water or beer?

5. PRESENTAR LA CARTE:
Girl: This is the service, prices and packs
We have: relaxing, sensitive, strong and Deep and sport massage.
One (1) hour or ninety (90) minutes
THE BEST MASSAGE is the four (4) hands massage (TWO GIRLS)
We also have packages that include:
MASSAGE TIME, FACIAL HYDRATION and A DRINK.
The Price is in Colombian pesos.
Girl: You can pay with dollars, pesos, or a card.
Girl: With a card, there is a 20 thousand pesos fee.
Hom Spa Client introduction to the Spa

6. PASAR A LA CAJA
Girl: Please come to the receptionist to pay.

7. PASAR A LA CAINA.
Girl: follow me to the cabin.

8. DENTRO DE LA CABINA.
Girl you can put your clothes here.
Girl: face down
Girl: turn around.
Girl: face up
Girl: Do you like the massage?
Girl: is the massage ok?
Girl: how was the massage?

9. ACOMPAÑAR A LA SALIDA
Girl: Remember my name is ____, Thank you for your visit! Come again!
Girl: We have service here or at your hotel nine (9) am to seven (7) pm.
Girl: This is my number for appointments.

Girl: Have a great day!

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