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  • English For Spa: Unit 1: Taking Reservations by Telephone

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    Nguyễn Ngọc Trâm
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    Hello, Orchid Spa speaking. How may I help you? Guest: Hi, I'd like to book a massage for 4 people this afternoon. Assistant: Certainly. What time would you like the appointment? Guest: Around 3pm if possible. Assistant: Unfortunately we are fully booked at 3pm. The next available time slot is 4pm. Would that work? Guest: Yes, 4pm is fine. Assistant: Okay, great. I have room 117 and 121 available at 4pm. Do you have a preference on room location? Guest: Yes, if possible we'd like rooms along the streamline. Assistant: Let me check...unfortunately both room 117 and 121 are

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    Homework - Spa - Lesson 1

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    Hello, Orchid Spa speaking. How may I help you? Guest: Hi, I'd like to book a massage for 4 people this afternoon. Assistant: Certainly. What time would you like the appointment? Guest: Around 3pm if possible. Assistant: Unfortunately we are fully booked at 3pm. The next available time slot is 4pm. Would that work? Guest: Yes, 4pm is fine. Assistant: Okay, great. I have room 117 and 121 available at 4pm. Do you have a preference on room location? Guest: Yes, if possible we'd like rooms along the streamline. Assistant: Let me check...unfortunately both room 117 and 121 are

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    8 views2 pages

    English For Spa: Unit 1: Taking Reservations by Telephone

    Uploaded by

    Nguyễn Ngọc Trâm
    Hello, Orchid Spa speaking. How may I help you? Guest: Hi, I'd like to book a massage for 4 people this afternoon. Assistant: Certainly. What time would you like the appointment? Guest: Around 3pm if possible. Assistant: Unfortunately we are fully booked at 3pm. The next available time slot is 4pm. Would that work? Guest: Yes, 4pm is fine. Assistant: Okay, great. I have room 117 and 121 available at 4pm. Do you have a preference on room location? Guest: Yes, if possible we'd like rooms along the streamline. Assistant: Let me check...unfortunately both room 117 and 121 are

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    of 2

    ENGLISH FOR SPA

    UNIT 1: TAKING RESERVATIONS BY TELEPHONE


    FOCUS: Receiving calls and taking bookings
    I. Listen then fill in the blank (https://www.youtube.com/watch?v=_eCSZ9-UTgA - NGHE TỪ 0.40):
    Spa: Hello, Seabourn Spa.
    Guest: Hello, this is Elaine Townsend. I’d like to _______________________ for a massage.
    Spa: When would you like to __________, Ms. Townsend?
    Guest: On ______________ if possible.
    Spa: ________________. Savana has an opening at ________.
    Guest: Actually, that’s a little late for me. Is someone available earlier?
    Spa: Yeah, Natasha can see you at _____.
    Guest: That’s great. Oh, and I’d like to make an appointment for a ________, too.
    Spa: On Friday morning?
    Guest: Yes, if possible.
    Spa: Actually, Natasha can give you a facial too after your massage.
    Guest: That’s great. How much for the massage and the facial be?
    Spa: That’ll be ______$.
    Guest: Is the tip included?
    Spa: Yes, Ms. Townsend. It is.

    II. Re-order sentences to make a dialogue:


    1. Xin chào, Orchid Spa speaking. How may I help you?  FIRST
    2. About 2pm please.
    3. For how many people, please?
    4. Yes, right. Please let me know soon.
    5. Sure, what time would you like to book?
    6. Yes, please wait few minutes. We need to recheck schedule and I will call you back later. You’re in room
    106, is it right?
    7. Certainly, thank you for calling.
    8. For 2, me and my husband. We’d like 1 private room.
    9. Hi, I’d like to make an appointment for a massage this afternoon.
    -----
    1. Good morning Madam, I’m calling from Orchid Spa  FIRST
    2. Perfect! Thank you.
    3. Did you choose the massage?
    4. Yes, sure. We have available schedule at 2pm for you.
    5. Ok. I’d like to reconfirm your booking a private room for 2 people at 2pm, head, neck and shoulder &
    mountain stone, is correct?
    6. Yes, hi. Can I have a massage at 2pm?
    7. Thank you. See you at 2 pm. Have a nice day!
    8. Great! Thank you.
    9. Yeah, head, neck and shoulder for my husband and mountain stone for me.

    III. Speaking
    Prepare a dialogue with guest’s answer like this:
    - 4 people
    - They want to book at 3pm but fully booked, change to 4pm
    - Room 117 & 121
    - They request room along the streamline
    - They request 2 male therapists.

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