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Service Flowchart
Service Adviser Receives Customer

Large Fleet Owner

YES

To sign FM Contract

YES

See Contract Manager @ Head Office

NO NO

Service Adviser Listens & Records Customer Complaints

Prediagnosis required?

YES

Supervisor carries out prediagnosis

NO

Service Adviser opens job card

Workshop Manager signs job card; Customer counter signs as evidence of pre-contract

Serive Adviser hands over job card/schedule to Supervisor

Complete diagnosis is carried out

Estimates requirement determined - spare parts, labour & supplies

Estimate prepared or adjusted

Service Flowchart - LM IBADAN 2011

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Workshop Manager checks estimate if ok?

YES

NO

YES

Estimate accepted by Customer?

NO

Any adjustments possible?

NO

YES

Estimates made in a standard format: signed by W/shop Mgr & counter signed by customer as evidence of contract

Credit Customer?

NO

Pays 80% deposit on approved estimates

YES

Request for spare parts & supplies made to Spare Parts unit & parts received

Continuous customer update (Daily Reports)

Job commences

Repairs completed

Customer informed in writing of completion of work

All tests including visual inspection concluded

Nature of tests to be specified in a Procedure

Service Flowchart - LM IBADAN 2011

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Any issue with customer property?

NO

YES

Communication with customer

Vehicle washed & cleaned

Customer ready to collect vehicle now?

NO

Storage

Customer signs test reports with W/shop Manager

Vehicle washed & cleaned

Customer arrives to collect vehicle

Job card closed

Pre-invoice made

W/shop Manager checks preinvoice ok?

NO

YES

NO

Customer sights preinvoice ok?

YES

Final Invoice

Service Flowchart - LM IBADAN 2011

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Customer signs for invoice & satisfactory repairs statement

Credit customer?

NO

Customer meets cashier to make balance payment

YES

Customer collects signed gate pass/waybill with authorized signatories

Customer signs for vehicle

Closed

Service Flowchart - LM IBADAN 2011

:Important Two toolbars are available with this template to help you create flowcharts. To display these toolbars, point toTool Hints .To create a flowchart, you can modify this example or you can start from scratch to create your own flowchart To add flowchart shapes On theFlow Shapes.toolbar, click the shape you want, and then click where you want to draw the flowchart shape To add connectors between the shapes On the .1Flow Connectors.toolbar, click the connector line you want .Point to where you want to lock the connector .2 .Click the first connection site you want, point to the other shape, and then click the second connection site .3 To delete the sample flowchart and these instructions, clickGo To on the Edit menu, click ,Special select the Objects option,

hese toolbars, point toToolbars on the View menu, and then click Flow Shapes Point to .Toolbars on the View menu, and then click Flow Connecto

flowchart shape

select the Objects option, click OK.and then press DELETE ,

then click Flow Connectors.