ROSS ANNE PANALIGAN CEPILLO

0356 Bolbok, Batangas City, Philippines rossannecepillo@yahoo.com +639102004033

Birth date Civil Status Citizenship November 15, 1990 Single Filipino

Gender Height Religion

Female 51 Roman Catholic

Objective: To work with COMPANY and accept full responsibility with professionalism by means of actual performance in your company and help attain its goals and objectives. Abilities and Skills: Have good interpersonal and communication skills, Computer Literate, Knowledgeable in Microsoft Office. Have a background in customer service. Highly organized and attentive to details. Work independently and with minimum supervision. English, Filipino

Language Proficiency:

WORK EXPERIENCE:
Assistant, April 2011 to Present Word Perfect International English Review Centre Brgy. Cuta, Batangas City
Handled customer queries, correspondence and phone requests. Receive, direct and relay telephone messages. Placed order for office supplies and office equipment. Maintained customer database and supervised condition of regularly used office equipment. Recorded customer details. Scheduled appointments with clients. Assist in the planning and preparation of meetings and conferences and conference telephone. Handle business card printing. Coordinates other administrative matters. Develop and maintain an current and accurate filling system related to reception work. Complete all other duties as assigned.

EDUCATIONAL BACKGROUND:
Tertiary: Associate in Hotel and Restaurant Management Lyceum of the Philippines University- Batangas Capitol Site, Batangas City 2007- March 2009 University of Batangas Hilltop, Batangas City University of Batangas M.H Del Pilar Street, Batangas City Graduated March 2007 Graduated March 2003

Secondary: Primary:

SEMINARS & TRAINING ATTENDED:

Name of Seminar : Date : Name of Seminar: Date : Food and Beverage Seminar April 28, 2008 Philippine Airlines Personality Development Seminar and Student Internship Abroad Program Orientation July 18, 2008 Sights and Sound of Philippine Tourism: Building a Tourism Hub through Excellent Marketing August 29, 2008 Kitchen Arts (Fruit and Vegetables Carving, Ice Carving and Art of Garnishing) January 31, 2009 Cocktail Mixing January 31, 2009 Opportunities for the New Generation Professionals February 18, 2008 The Future of the Tourism Professionals in the Airline Travel and Tour Industry; Myth, Reality and Opportunity February 18, 2009 The 15th Annual Tourism Convention (Tourism: Global Trends and Challenges) February 27, 2009

Name of Seminar : Date :

Name of Seminar : Date :

Name of Seminar : Date : Name of Seminar : Date : Name of Seminar : Date :

Name of Seminar : Date :

Special Trainings
Island Cove Hotel and Leisure Park Food and Beverage Department with 211 hours November 18, 2008 to December 10, 2008 Clear Maritime Training Center Personality Development Customers Relations Services Food Safety and Handling Standards November 18, 2008 to December 14, 2008

References
Domingo C. Manguerra Retired Terminal Supervisor PPA Baseport Tel no. +63 9205260156 Raydalyn Arce Ticketing Clerk Montenegro Shipping Lines Tel no. +63 (043) 723-2768 Irma Vergara Manager Irmas catering Tel no. +63 (043) 722-4268

I hereby certify that the foregoing informations are true and correct to the best of my knowledge and belief.

Ross Anne Cepillo

Applicant