TO STUDY THE POLICY HOLDER SATISFACTION TOWARDS THE BAJAJ ALLIANZ LIFE INSURANCE COMPANY LIMITED,COIMBATORE

INTERVIEW SCHEDULE 1.Name 2.Age a) Below 20 d) 45 55 3.Gender a) Male 4. Marital status a) Married 5. Educational qualification a) School level b) Diploma 6. Occupational status a) Business b) College student 7. Monthly Income a) Upto Rs.2000 c) Rs.4000 to 6000 8. Nature of family a)Nuclear b)Joint b)Rs.2000 to 4000 d)Above Rs.6000 : b)profession d) Others (Specify) b) Graduate d) Others (specify) b)Unmarried b) Female b) 20 35 e) Above 55 c) 35 45 :

9. Number of members in the family: a) Upto 3 c) Above 6 b)4to 6

10.How did you know about the bajaj allianz policy? a) Through agent c) Through relatives 11) Which type of policy you have taken? a) Fortune policy c) Mediclaim policy b) New family assure d) New unit gain (revised) b)Through friends d) Through advertisement

12) What is the reason for taking this policy ? a) Short term 13)what is your duration of the policy? a) Upto 3years c) 5 to 8 years b)3 to 5 years d) Above 8 years b) Long term

14. What is the reason that motivates you to become a policy holder? a) Family Security c) Tax benefits 15. What is your premium mode? a) Monthly c) Half yearly 16. Are you paying premium regularly? a) Yes b) No If No, what is the reason a) Low finance position c) Lack of insurance awareness 17. Are you received any maturity benefit? a) Sum assured + Bonus b) No bonus c) Others b) High premium b) Quarterly d) Annually b) Savings d) Additional

18. In which of the channel partner division would you prefer to take policy? a) Bank b) TLC

a) If bank, what is the reason? a) Safety b) Controlled by the govt

c) Customers Satisfaction

24. How do you feel about the working hours of bajaj Allianz towards the TLC? a) Flexible time c) Good b) Excellent d) Bad

25. What is the benefit of joining in TLC? a) Job opportunity c) Monthly twice incentives b) Achievement d) Others (Specify)

26. For joining TLC qualification is possible? a) Yes b) No 27. How it is possible to get these achievement? a) By team work c) by proof 28. Have you got the achievement in TLC? a) Yes a) If yes, a) Tour achievement c) Pension achievement b) Car achievement d) Director achievement b) No b) by leader support d) Others (Specify)

29. For the investment of 500, what are the benefits you get, give some reasons i.________________ ii._______________

30. Have you faced any problems while facing the policy holders to insure in Bajaj Allianz? a) Yes b) No If yes, what is the reason? a) Money problem c) Private company b) Lack of insurance awareness d) Others specify

31. After insured in Bajaj Allianz the policy holders faced any problem? a) Yes b) No 32. Give some suggestion to improve the performance of your Bajaj Allianz? i.________________ ii._______________ iii.______________