COLLEGE OF ARTS AND SCIENCES (EDUCATIONAL STUDIES) UNIVERSITI UTARA MALAYSIA

SGDU 5023 LEADERSHIP IN EDUCATION

TOPIC
SERVANT LEADERSHIP AND ITS IMPACT ON SUBORDINATES ATTITUDES AND ORGANIZATIONAL PERFORMANCE LECTURER DR ISMAIL BIN MUSTAFA GROUP SHARIFUDDIN BIN KHARUDDIN (802908) KHAIRON BT. SHEIKH MOHAMED NOOR(802843) ABD.AZIZ BIN SHAFIE (802791) AZMAN BIN ABDAN (802805)

Servant Leadership Quotes FROM LISTENING TO SERVING "We must be silent before we can listen. We must listen before we can learn. We must learn before we can prepare. We must prepare before we can serve. We must serve before we can lead." ~ by William Arthur Ward as quoted in Leadership . . . with a human touch. June 1,1999. p.11.

The Servant as Leader Robert K. Greenleaf

ROBERT K. GREENLEAF 1904-1990

Servant Leadership
Robert K. Greenleaf is credited with introducing the concept in 1970 Definition: Servant Leadership begins with the natural feeling that

one wants to serve; to serve first. Robert K. Greenleaf

Ultimate test: Do those served grow as persons; become healthier,

wiser, freer, more autonomous, more likely themselves to become servants?

SERVE
SSee the Future EEngage and Develop People RReinvent Continuously VValue Results and Relationships EEmbody the Values

Source: Leading at a Higher Level, Ken Blanchard

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What is servant leadership?

The need for a better approach to leadership, that puts

serving others first

Employees, customers, community

True leadership, unlike management is not just a set of

skills and learned behaviors. What you do as a leader depends on who you are. Through your behavior, people can determine who you are.

Who are servant leaders?

The servant-leader is a servant first Servant leaders are hard working Servant leadership is a conscious choice Servant leaders arent just legally compliant, they

are ethically sound and morally aware

Servant leaders care for people; not control

people
Servant leaders build a community at work
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Development Of Servant Leadership

1.

In the years since then, many of todays most creative thinkers are writing and speaking about servant-leadership as an emerging leadership paradigm for the twenty-first century.

2. The list is long and includes: James Autry, Warren Bennis, Peter Block, John Carver, Stephen Covey, Max DePree, Joseph Jaworski, James Kouzes, Larraine Matusak, Parker Palmer, M. Scott Peck, Peter Senge, Peter Vaill, Margaret Wheatley, and Danah Zohar, to name but a few of todays cutting-edge leadership authors and advocates of servant-leadership.

The power of servant-leadership

Lies in ones ability to combine the best of being a leader

with the best of being a servant

Not something you do, but something you are

About creating the right environment to get the best out of

people and unleash their true potential

Servant-leadership, paradox?
Servant and leader usually thought of as opposites Both logical and intuitive The process of balancing the two concepts is not either/or, but both/and

Servant

Leader

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Servant Leadership
Servant Leadership focuses on increased service to others rather than to oneself

Servant Leadership Characteristics

Servant-Leadership Characteristics
1) Listening

Description
Focus on listening to identify and clarify the needs and desires of the group Try to empathize with others feelings and emotions Strive to make themselves and others whole in the face of failure or suffering Very self-aware of their strengths and limitations Rely on persuasion when making decisions and trying to influence others

2)

Empathy

3)

Healing

4) 5)

Awareness Persuasion

Servant Leadership Characteristics

Servant-Leadership Characteristics
6) Conceptualization

Description
Seek the appropriate balance between a short-term, day-to-day focus, and a long-term, conceptual orientation
Have ability to foresee future outcomes associated with a current course of action or situation

7)

Foresight

8)

Stewardship

Assume they are stewards of the people and resources they manage

Servant Leadership Characteristics

Servant-Leadership Characteristics
9) Commitment to the growth of people
Building community

Description
Committed to people beyond their immediate work role
Strive to create a sense of community both within and outside the work organization

10)

The Impact of Servant Leadership

Servant-leadership principles are being applied by a wide variety

of people working for-profit, non-profit, mosque, universities, health care organizations, and foundations
Servant-leadership impacts the health and effectiveness of your

organization and community

It builds trust between you and the employees It results in loyalty to the leader and the organization

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In practice
Starbucks Workshops Activities Employees join the Starbucks team because of their core purpose, great people and customers Chick-fil-A Spiritually focused Corporate Purpose: To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A. Closed on Sundays/holidays Acts of forgiveness
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Simple Advice
Build relationships at every opportunity. The results could be

endless.
Allow time for good ideas to emerge. It is not change people fear; it is loss.

Meaningful communication is critical. No amount of e-mail,

faxes, text messages can equal the value of face-to-face meetings.

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Servant Leadership at Work

Focus on you first, your team second and the company

third
Volunteer to help in other departments Be an innovative business partner; not just order taker Seek to train company leaders in the art and practice of

servant leadership

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Servant Leadership in the Profession

Give back to the HR/Recruiting Profession Mentor someone Help those who are in transition Become a leader in a professional organization SHRM Staffing Management Affiliate Staffing Management expert panel Local Chapter Local recruiting organization
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Servant Leadership in the Profession

Share what you have learned Speak Write Webinars

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Servant Leadership in the Community

Volunteer in a significant role with a significant

organization
Mentor Mosque/ministry Neighborhood

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How do you become a servant leader?

By studying and practicing servant leadership skills Study Reading, observations Lessons, workshops, conferences Discuss

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Concluding thoughts
How will you use what you have learned today and become

more proactive in your leadership development?

Will you strive to be a servant leader? What will it take to cultivate a genuine desire to serve? Remember the first sentence in A Purpose Driven Life

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Are you a Servant Leader?

How many questions can you answer with yes? 1. Do people believe that you are willing to sacrifice your own selfinterest for the good of the group?
2. Do people believe that you want to hear their ideas and will value them? 3. Do people believe that you will understand what is happening in their lives and how it affects them? 4. Do people come to you when the chips are down or when something traumatic has happened in their lives?

5. Do others believe that you have a strong awareness for what Do others believe that you have a is going on?
strong awareness for what is going on? 6. Do others follow yourfollow requests Do others your because requests they want to as opposed to because they have because they wantto? to as opposed to because they have to? Do others communicate their ideas 7. Do others communicate their ideas and vision for the and vision for the organization when organization when you are around? you are around? Do others have confidence in your 8. Do others have confidence in your ability to anticipate the ability to anticipate the future and its future and its consequences? consequences?

9. Do others believe you are preparing the organization to make a positive difference in the world? 10. Do people believe that you are committed to helping them develop and grow? 11. Do people feel a strong sense of community in the organization that you lead?

References Bennis, W. (1989). On Becoming a Leader. Reading, MA: AddisonWesley Publishing Company Inc. Greenleaf, R.K. (1977). Servant-Leadership: A Journey Into the Nature of Legitimate Power and Greatness. Mahwah, NJ: Paulist Press. Hillman, J. (1996). The Souls Code: In Search of Character and Calling. New York: Random House. Josephson, M. & Hanson, W. (Eds.). (1998). The Power of Character. San Francisco: Jossey Bass. Kellerman, B. & Matusak, L. (Eds.). (2000). Cutting Edge: Leadership 2000. College Park: James MacGregor Burns Academy of Leadership