A PRESENTATION ON INTRODUCTION TO QUALITY AND TOTAL QUALITY MANAGEMENT

PRESENTED BY :-- GROUP 1

TQM

ORGANIZATION QUALITY + PROCESS QUALITY + PEOPLE QUALITY = TQM

TOTAL

Everyone associated with the company to involve in continuos improvement including customers and suppliers. Customer stated and implied requirement are fully met.
are fully committed.
TQM

QUALITY

MANAGEMENT Executives

TQM :- TQM is a management of quality, totally and fully in all respects, small areas and all activities of organization, right from top to bottom, TQM provides the overall concept that fosters continuos improvement in organization. It focuses primarily on total satisfaction of both internal and external customers.
TQM

GOAL Total customer satisfaction

STRATEGY Do the right thing, right the first time, and every time

TQM

Objective
To create a culture of continuous improvement for zero defect, zero loss, and zero accident

TQM

MANAGEMENT COMMITMENT

TEAMWORK PARTICIPATION AND INVOLVEMENT

QUALITY TOOLS AND TECHNIQUES

TQM
ALL RESPONSIBLE AND ACCOUNTABLE MEASUREMENTS, RECOGNITION AND REWARD CUSTOMER SATISFACTION CONTINOUS EDUCATION AND TRAINING

TQM

 TQM forces us to recognize and give as much important to our internal customers as our external customers. We also learn to know, who our suppliers are, so that we can clearly communicate to them our exact requirements.
TQM

Successful Implementation of TQM

I.

Foundation - Ethics, Integrity and Trust. Building Bricks -Training, Teamwork and Leadership.

II.

III. Binding Mortar - Communication. IV. Roof - Recognition. Costs involved in implementing quality Quality Control Costs 1. Prevention costs 2. Appraisal cost Quality Failure Costs 1. Internal Failure costs 2. External Failure costs
TQM

FOUR PILLERS OF TQM

Satisfying Customers

Improveme nt tools

Systems / Process
TQM

People

Satisfying customers :
Aim of TQM is not only to meet the needs of the customers, but also about customer satisfaction. (Satisfying implied needs). This also includes the internal customers as without satisfying them, achieving satisfaction of external customers will be difficult.

Systems / Process :
Establishing a system is basic building block of quality management. Within this system having the right processes will ensure production of error free or defect free products. The more robust the process, the less will be the possibility of defect occurring.

People :
People are the most important asset of the organization, No organization can succeed without the whole hearted involvement of the people in the various aspects of the organization

Improvement Tools :
There exists always a potential for improvement. Use of the right, improvement tools and methodologies will ensure that the organization remains competitive.

Wednesday, August 06, 2010

TQM

Example of Kaizen: poor mans approach

TQM

Thank you

TQM