TELENOR PAKISTAN

Presented by:

Shahbaz Chaudhry
Nazish Sohail
Faizyab Shahid
Shellvy Chiragh
Haseeb Shah
Amber J Gill
Hammad M Lali

Hajvery University Lahore

About Telenor

• Headquartered in Norway, one of the most advanced wireless

markets in the world, with 80% penetration (2002)
• Telenor Pakistan is 100% owned by Telenor ASA and adds on
to its operations in Asia together with Thailand, Malaysia and
Bangladesh.

• Telenor Pakistan launched its operations in March 2005 as the

single largest direct European investment in Pakistan

• With USD2 billion already invested, we have extended

agreements with our vendors for network expansion and
services until 2009
• creating 2,500 direct and 25,000-plus indirect employment
opportunities. We have a network of 23 company-owned
sales and service centers, more than 200 franchisees and
some 100,000 retail outlets.
Vision

vision is simple: We're here to help

We exist to help our customers get the full benefit of
communications services in their daily lives.
Mission
Telenor's primary goal is to create
greater value for our shareholders,
customers, employees and partners,
and for society in general. We strive
to be a driving force in creating,
simplifying and introducing
communication and content solutions
to the marketplace.

In order to achieve this goal, Telenor

base its strategy on its customer
oriented vision, ''Here to Help'' as
well as its core values, ''Make it easy,
Keep promises, Be inspiring' and Be
respectful".
Values
We believe in four core values:

Make it Easy
We're practical. We don't complicate things. Everything we
produce should be easy to understand and use. Because we
never forget we're trying to make customers' lives easier.

Keep Promises
Everything we set out to do should work, or if it doesn't, we're
here to help. We're about delivery, not over promising,
actions not words.

Be Inspiring
We are creative. We strive to bring energy to the things we
do. Everything we produce should look good, modern and
fresh. We are passionate about our business and customers.

Be Respectful
We acknowledge and respect local cultures. We do not impose
one formula worldwide. We want to be a part of local
communities wherever we operate. We believe loyalty has to
be earned.
 CULTURE

AT Telenor Pakistan
Sources of Culture
PEOPLE

•Primarily the culture comes from the top

management
•energetic, youthful and dedicated
employee aged 27 to 28 on average
•The dynamic group of people, sharing
similar mindsets, love being with each other
and meet on other occasions

ORGANIZATIONAL ETHICS

•Telenor Pakistan has been ethically

conscious
•values will not be compromised to get
licensed
•will not resort to bribery or illegal offers to
accept any decision
Motivating Drivers
• EMPOWERMENT

• COMPENSATION

• PHYSICAL SETUP

• EMPLOYEE MOTIVATION

a)Motivation by Money
b) Other than Money
Diversity

•blend of less seasoned and experienced employees

•No quota system
•a large proportion of females are recruited
•Day Care Centers to help female employees
•Female employees are relocated and facilitated in the new city after
marriage
ORGANIZATIONAL STRUCTURE: VERTICAL
DIFFERENTIATION

• HIERARCHICAL LEVELS

• SIX BUILDING BLOCKS OF

ORGANIZATIONAL STRUCTURE
a) Work Specialization

b) Departmentalization

c) Chain of command

d) Span of control
‘MOBILE
MEDIATOR’ e) Centralization or Decentralization
= f) Formalization
THE FULL
PLATFORM g) Free Flow of information
FOR MOBILE
INTERACTIVITY
SUCCESS FACTORS

● INTEGRATING MECHANISMS

● STANDARDIZATION AND MUTUAL

ADJUSTMENT

● CONFLICT RESOLUTION
CONCLUSION
Thank you for listenin
To us 