EFFECTIVE COMMUNICATION

Introduction
Research Question – IM
-About the topic
-Survey
-Result Analysis
References
About US
 INTRODUCTION
What is
communication?
Communication is the
process of
attempting to
suggest information
from a sender to a
receiver with the
use of a medium and
the process by which
we assign and convey
meaning in an
attempt to create
shared
 INTRODUCTION
Why is effective
communication important
--Human
to us? live as groups
--Contact with others is
a basic instinct
--Explore one self
--Develop, maintain or
change relationship
with others
--Obtain information for
making decisions, work,
and living
 RESEARCH QUESTION--IM
About the
topic
What is IM?
IM is a form of real-time
communication between two or more
people based on typed text. The text
is conveyed via computers connected
over a network such as the Internet.
Famous example of IM such as MSN,
ICQ, QQ, Yahoo! Messager…etc
 RESEARCH QUESTION--IM
About the
topic
Why we choose this topic?
Nowadays, IM is very popular among
the younger people. It plays an
important role as a communication
channel between the people. We would
like to know more about in way
possible ways it is affecting our
daily life.
 RESEARCH QUESTION--IM
About the
topic

What we are investigating?

As IM is such a common
communication tool nowadays. We
would like to know more about the
effects that bring by IM and the
interaction between the people
using IM to communicate.
 RESEARCH QUESTION--IM
Survey

Method:
Survey
Targets:
15-25 years old students who use IM
as communication tool
Amount:
100
 RESEARCH QUESTION--IM
Survey

Questions
Below is a survey about your usage of IM (e.g.
MSN, ICQ)
(Premise: Suppose web cam is not used.)

Very agree=5 > 4 > 3 > 2 > 1=Very disagree

 RESEARCH QUESTION--IM
Survey
1. You often use IM to communicate with others
2. Who do you usually chat with in IM
3. You like to use IM as a communication tool
4. You agree IM is a good communication platform
5. When using IM, you agree the lack of body languages will
lead to misunderstandings and/or difficulties to
communication
6. When using IM, you agree the lack of tone will lead to
misunderstandings and/or difficulties to communication
7. When using IM, you agree the lack of facial expression will
lead to misunderstandings and/or difficulties to
communication
8. You agree it hinders communication when the other party
does not give immediate respond
9. If it is possible, you would like to know other party’s instant
respond in IM
 RESEARCH QUESTION--IM
Survey
10. You agree the use of facial expression symbols can facilitate
communication
11. You agree facial expression symbols can express your
emotion effectively
12. You agree it is easier to cheat in IM than face to face
conversation
13. You agree it is easier to hide your emotion in IM than face to
face conversation
14. You agree you use more time to think about the respond in IM
15. You agree you give more short answers in IM
16. You agree the use of IM actually causes you tend to reduce
face to face conversation
17. You prefer discussing embarrass and sensitive issues through
IM
18. Compare with other communication methods, you prefer to
use IM to share private feelings
 RESEARCH QUESTION--IM
Result
analysis

According to the result of the

survey, the following is the result
analysis. And it is divided into
different parts related to the
topic.
 RESEARCH QUESTION--IM
Result analysis
Non verbal language
35

30

25

1
20
2
15 3
4
10 5

0
5 6 7

5. When using IM, you agree the lack of body languages will lead
to misunderstandings and/or difficulties to communication
6. When using IM, you agree the lack of tone will lead to
misunderstandings and/or difficulties to communication
7. When using IM, you agree the lack of facial expression will lead
to misunderstandings and/or difficulties to communication
 RESEARCH QUESTION--IM
Result analysis
Non verbal language
45

40

35

30
1
25
2
20 3
4
15
5
10

0
10 11

10. You agree the use of facial expression symbols can facilitate
communication
11. You agree facial expression symbols can express your
emotion effectively
 RESEARCH QUESTION--IM
Result analysis
Channel
40
35

30
1
25
2
20
3
15 4
10 5
5

0
3 4

3. You like to use IM as a communication tool

4. You agree IM is a good communication platform
 RESEARCH QUESTION--IM
Result analysis
Channel

IM is a platform for communication.

Communication through IM also
undergoes the process of:
sender >> encode >> message >> noise
>> channel >> noise >> message >>
decode >> receiver
 RESEARCH QUESTION--IM
Result analysis
Channel
Noise virus

Decoding difficulties
Users “create”their own words
Ngo dou ng g lay kong mud
Will ya sd me da file plz, qqq
Sku, tomo, lup
莪工丂京 T 尒吾爰禾牙
 RESEARCH QUESTION--IM
Result analysis
Channel

Communication—a tool for

understanding each others idea.
Make sure each other knows the way
to decode.
Use proper language.
 RESEARCH QUESTION--IM
Result analysis
Lies
35

30

25

1
20
2

15 3
4
10 5

0
12 13

12. You agree it is easier to cheat in IM than face to face

conversation
13. You agree it is easier to hide your emotion in IM than face to
face conversation
 RESEARCH QUESTION--IM
Result analysis
Lies

Many agree that

-cheating is common in IM
-can easily hide emotion in IM
Examples
-Gender, identity
-Emotion
 RESEARCH QUESTION--IM
Result analysis
Levels of communication
35

30

25

1
20
2

15 3
4
10 5

0
17 18

17. You prefer discussing embarrass and sensitive issues through

IM
18. Compare with other communication methods, you prefer to use
IM to share private feelings
 RESEARCH QUESTION--IM
Result analysis
Advantages of IM

Fast, convenient and easy to use

Instant communication
Chat transcript available
Contact few people simultaneously
Discreet communication channel
Remote work
Documents sharing
Cost
Features
 RESEARCH QUESTION--IM
Result analysis
Disadvantages of IM
40
35
30
25 1
2
20
3
15
4
10 5
5
0
13 15 16

13. You agree it is easier to hide your emotion in IM than face to face
conversation
15.You agree you give more short answers in IM
16.You agree the use of IM actually causes you tend to reduce face to
face conversation
 RESEARCH QUESTION--IM
Result analysis
Disadvantages of IM

Lack of non-verbal language

Security problem
Length of sentence
Confusing content
De-escalation
 RESEARCH QUESTION--IM
Result analysis
Summary
Overall, is an effective communication
platform
Provide an alternative way of
communication
Main problem to deal with: the lack of Non-
verbal language
Many people still consider face-to-face
communication is as a better choice of way
to communicate
 REFERENCE
人際關係與溝通—林欽榮
http://mis.im.tku.edu.tw/~rex14a/p&p/chapter1d.html
http://big5.xinhuanet.com/gate/big5/news.xinhuanet.com/book/20
08-01/02/content_7354109.htm
http://en.wilipedia.org/wiki/communication
http://en.wikipedia.org/wiki/Communications_channel
http://zh.wikipedia.org/wiki/Image:Tvb-logo.svg
http://www.andynortnik.com/gif/cowgirl-clip-art5.gif
http://www.stadtwanderer.net/blog/media/Communication_by_Isabe
lle_Cardinal___800x600.jpg
http://www.godallman.com/gg/communify/communication.jpg
http://www.lcsc.edu/library/ILI/Classes/j0309615.jpg
 ABOUT US
SS2602 L61
Group 1 – topic Effective Communication

Members:
CHUNG WILSON WAI SIN (51476284)
LEE WAI HONG (51467355)
SUM KA LEE (51469489)
CHOY SIU KWAN (51469489)
CHUNG ELSE
Special Thanks:

MISS PEARL CHOW