AREAS

OF
RESPONSIBILITY
CCA enters the store
& swipes his card at the staff
entry before 10:30a.m
Polishes his shoe
& makes an entry
in the store entry register.
Fills up the Declaration Form
& reads the notice board.
Deposits his Baggage inside his Locker
Makes an entry in the
FMR register
Arranges section
1)Size-wise
2)Color wise
Checks if the glass of the fixtures
is curved or not
Inform the respective DM
about the same
Does the dusting of the fixture..
Picks any unwanted object from the floor

& hands it to the housekeeper
Takes previous days
exchange from CSD
Places the security tag on
the merchandise
Checks For:
1)Duster
2)Pen
3)Check list
4)Measuring Tape
Always carry:
First Citizen
enrollment forms
Suggestion forms
Ensures 100% ironing of all
the merchandise that is on
display
Note: 1
st
shift will do it before
11:00 am
& 2
nd
shift before they leave
for the day
Ensures that all the
merchandise
have security tags
Ensures that all the
hangers are of same size
& pattern
Should know how to do
co-ordinates selling & thus
do add on sale.
Ensures that promotional
merchandise
is kept together with
a proper signage
Take daily targets from DM
CCA should know: -
Yesterday's achievement
Todays target
WTD achievement
PTD achievement
DM will take PREPARATION MEET
DM will explain to CCAs about: -
Type of products in his
area of responsibility
Their price points
Linking product features to
customer benefits
Co-ordinates with which
merchandise can be sold
Size availability of the day
Top performing styles
Give updates on promotions
& other events
CCA will update DM about: -
Any qualitative customer
feedback about merchandise
Customer requirement if any
Quality issue happening
in any merchandise
Give requirement of top styles
Shop soiled merchandise
if any
Any miscellaneous doubt about
his area of responsibility
Identifies SKU-less merchandise from floor
1. Takes a merchandise neck lock
2. Attaches non tearable tag with it
3. Puts a blank sticker
4. Writes the 7 digit barcode with pen
5. Gives that barcode requirement to DM, RBI to order a SKU.
THEN
Does global count of the section, including
1. Wall
2. Gandola
3. Pillar
4. Browser
5. Nesting table
6. High point
7. Focal point
8. Island
9. Back room
10. Defective
11. RGP item, if any
Fills that count in FIXTURE WISE GC
CHECKLIST, as shown
Updates the Global count register
& signs it
Ensures that full size set options are at EYE LEVEL
and be aware of the top styles
39
40
42
44
Size order to be maintained
Cut sizes are to be kept
at the lower shelves
Sections offers to be
communicated to
the fellow colleagues
Ensures that the floor is free of
cracks or dirt.
Ensures that the ceiling is clean,
has no patches
And all lights are working
Ensures all merchandise
of the section are dust free
Especially inside of the collar -
which is most dust prone
Ensures that all the signages are in place -
like shelf talkers
All the offers are well highlighted
CCA will check whether
TRAIL ROOM
is ready for customer to use
Fixtures are proper
&
Lights are working
There are no left overs
after customer had
tried apparels
Interiors are clean
& there are no
hangers
lying inside
DM to give Conversion tracker
To CCA daily, which CCA will
maintain & hand over to DM
before going closing for the
day
Before going for lunch & tea break
CCA will inform the DM
Then makes an entry in
Floor Movement Register
Before closing for the day CCA should
1. Empty the trial room bins
2. Neatly stack all the merchandise
3. Remove stock from caddie, if any
DM to compile conversion, sale
THANK YOU