Professional Documents
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Soft Skills Induction Program
Soft Skills Induction Program
by
Nayan Khinvasara
Founder Jobs In A Jiffy
http://www.jobsinajiffy.com
TRAINING PRESENTATION
INTRODUCTION
EFFECTIVE COMMUNICATION
TECHNICAL/NON-TECHNICAL
VERBAL COMMUNICATION ASPECTS
WRITTEN COMMUNICATION ASPECTS
DOCUMENTATION
WORK ETHICS
MANNERISMS & ATTITUDE
CELL PHONE ETIQUETTE
PERSONAL APPEARANCE
TEAMWORK
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SOFT SKILLS
INTRODUCTION
Personal Qualities:
Responsibility
Self-esteem
Sociability
Self-management
Integrity / Honesty
Positive attitude
Time management
Researching skills
Interpersonal Skills:
Participate as a member of the Team
Teach others / Learn from others
Serve Clients / Customers
Exercise Leadership
Negotiate
Work with cultural diversity
IMPORTANCE
TECHNICAL
NON-TECHNICAL
Polite.
Confident.
Appropriate language and speed.
Understandable.
Avoid slang.
Please, Thank You.
Listening and comprehending well.
Email communication
Basics
Well-crafted sentences
Paragraph organization
Essay and report organization
Vocabulary
Spelling
Grammar
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SOFT SKILLS
EFFECTIVE COMMUNICATION
Email communication
Precise, to-the-point
Readable
Tabulated
Some ingredients:
-Punctuality
-Positive, helpful attitude
-Call-in sick / late
-Value teamwork
Courteous
A can-do attitude
Motivation
Initiative; self-starter
Hard worker
Honest
-If you don't want to turn off your cell phone completely,
at least set it to vibrate