Professional Documents
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Chapter 11 - Managing Individual Differences and Behaviors
Chapter 11 - Managing Individual Differences and Behaviors
Chapter 11
Personality
1. Extroversion
2. Agreeableness
3. Conscientiousness
4. Emotional Stability
5. Openness to Experience
Extroversion
Affective
Cognitive
behavioral
Cognitive Dissonance
Selective perception
Stereotyping
The halo effect
Casual attribution
Selective Perception
Personality
Internal Dimensions those human differences
that exert a powerful, sustained effect
throughout every stage of our lives.
External Dimensions include an element of
choice they consist of the personal
characteristics that people acquire, discard, or
modify throughout their lives.
Organizational Dimensions
Glass Ceiling
Administrative changes
Changes that managers can make to reduce
the stressors that lead to employee burnout.
Employee Assistance Programs
(EAPs)
A host of programs aimed at helping
employees to cope with stress, burnout,
substance abuse, health-related problems,
family and marital issues, and any general
problem that negatively influences job
performance.
Holistic Wellness Program
Locus of control
Self-efficacy
Self-esteem
Self-monitoring
Emotional intelligence
Self-esteem
I like/dislike myself
Self-monitoring
I feel
Consists of the feelings or emotions one has
about a situation.
Cognitive Component
I believe
Consists of the beliefs and knowledge one
has about a situation.
Behavioral Component
I intend
Intentional component
Refers to how one intends or expects to
behave toward a situation.
Values and attitudes influence peoples
workplace behavior.
Behavior: their actions and judgments
Work-related attitudes
Job satisfaction
Job involvement
Organizational
Commitment
Job Satisfaction