Basics of Human Resource

Management
 Main Functions
 Identify Labor Needs & Job Descriptions
 Recruiting, Application & Screening
 Interviewing & Hiring
 Orientation & Training
 Compensation
 Evaluation
 Promotion/Termination
 Miscellaneous
Labor Needs & Job Descriptions
 Identify your labor needs
– Through business plan
– Look at necessary duties/functions
 Review your overall labor plan often
 Identify traits/skills needed for success
 Job Descriptions
 Clearly identify responsibilities
– Avoid overlap of duties as possible
– Major and minor functions
 List skills/traits needed for success
 Qualifications
 Compensation package
– Salary, wages, overtime, benefits
 Consider DISC traits
 Recruiting
 Often overlooked
 Look to internal employees first
– For promotions or recommendations
 Word of mouth is effective
 Want ads (well-written)
– Use DISC profile to attract the right people
 Headhunters
 College/Gov. Placement Services
 Application Process
 CYA Principle
– Document EEO practices
– Defend your hire decisions
 Have a written application
– Promotes “Business nature”
– Screens potential applicants
 Interviewing
 Structured interview
– Same process for all applicants
 2-Way Process
 Put interviewee at ease
– Build rapport
 Have a list of questions
– Legal vs illegal
– Attitude and aptitude, knowledge
 Interviewing
 Practical situations
– Plant questions
– Role play or situations
 Behavioral interviews
– How you react, not what you know
 Panel interviews vs 1-on-1
 Social aspects
 DISC ‘em
 Hiring
 Check references
– Beware!
 Skills test?
 Make selection from applicants
– Notify the others
 Legal aspects
– I-9, W-4, SSN, etc.
 Orientation & Training
 Extremely important!
 Can be extremely expensive
 3 Main Steps
– Tell ‘em
– Show ‘em
– Watch ‘em
 Catch them doing something right!
 Use DISC to tailor training program
 Compensation
 Salary, wage, piecemeal?
 Fringe Benefits?
 Incentives?
 Working Conditions?
 Respect? Title? Responsibility
 Yup, DISC can help
– Ds want title, Is want flexibility, etc.
 Evaluation
 Performance evaluations
– Motivator
– Compensation or promotion
– Employee development
– Corrective actions
 Make it a positive atmosphere (usually)
 Confirm duties, goals, authority, etc.
 Use results to improve hiring, training
 Promotion & Termination
 Motivator, incentive
 Be consistent!!
 CYA
– Document your actions
– Have written policy where necessary
 Misc.
 Sexual harassment
 Drug policy
– Testing, working conditions
 Personal conflicts among employees
 Reputation