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AFTERNOON!
 Documentation
Procedures/
Procedures in
Resolving dejected
Problems faults.
 5 Types of Document
Procedures
creation
review
Revision
replacement
External documents
 DOCUMENTATION
PROCEDURE

• Procedures for document control ensure that employees in company operations

use the right documents to carry out their work.
• The procedures are key component of the quality assurance process.
• They track document preparation and handling to make the employees
responsible for documentation replace obsolete documents with the latest
versions.
• Such procedures include records of the employees who created,changed and
approved documents so that the company can determine how to avoid mistakes
and improve the quality of its products and services.
 CREATION OF DOCUMENT
PROCEDURES

 Document control procedures specify who is responsible for creating

particular documents and how the documents and how the document
originator has to identify it.
 In addition to giving the document a name in a prescribed format,the
responsible employee has to sign the document to identify himself as the
originator.Signing the document indicates that the employee considers the
work complete,and he has to include the date showing when he completed
the work
 REVIEW OF DOCUMENT
PROCDURES

 Quality assurance principles require that companies review many of their

documents for accuracy,especially drawings and specifications.
 Document control procedures detail which documents must be
reviewed,by whom and how to record such a review.
 Typically a review procedure specifies what qualifications a reviewer
carries out any changes required in the document.
 It details how to changes and where the reviewer must sign to indicate
that he has completed a successful review.
 REVISION OF DOCUMENT
PROCEDURES

 Apart from changes made during a review, Required changes in documentation

often result from changes in projects or operations.
 Document control procedures specify who initiates revisions and who carries them
out.
 Once a revesion is complete,the revised document receives a designation that lets
employees identify it as the most recent revision as of a particular date.
 The old document receives a designation as absolote and a mark that it is no longer
current
 REPLACEMENT OF
DOCUMENT PROCEDURES

 A key part of document control procedures details how a company ensures that the
most recent version of documents replace obsolete versions at the locations where
the documents are in use.
 The procedures specify who is responsible for the renewal of documentation,often
the initiator of the revisions.
 On the other land,the procedures instruct the users of documentation on the
identification of obsolete material and how to check for the most recent revisions.
 EXTERNAL DOCUMENTS
PROCEDURES

• Businesses frequently have to use documentation that comes from outside the
company.
• Such documents don`t follow the internal procedures when they first arrive.
• Document contro; procedures specify who is responsible for the integration of
such documents into the company system.
• They detail how to identify the external documents,whether a review is
necessary and how to proceed with revisions if required.
• Once integrated,the responsible employees ensure that the relevant external
documents are available where required.
 PROCEDURES IN RESOLVING
DEJECTED PROBLEMS FAULTS

 Procedures that involve data collection and system cconfiguration.

 Procedures that are used for hardware replacement.
 Fault detection and diagnosis is a key component of many operations
management automatic systems.
 A “root cause” fault is a fundamental,underlying problem that may lead to other
problems and observable symtoms.
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