Communication Comprises of 3 V’s

 Verbal 7%

 Vocal 38%

 Visual 55%
 Non Verbal Communication
PRINCIPLES
1.Supplements Verbal
Communication

2.Regulates Interaction

3. Establishes Relationships

4. Reflects Cultural Values

Forms of Non-Verbal
Communication

 Conscious Non- Verbal

Communication

 Subliminal Non Verbal

Communication
Aims & Goals of Non Verbal
Communication
a. to Create impressions
through body langugae &
paralanguage
b. to Initiate and manage
interactions
c. to Express emotions
d. to Convey deception
e. to Convey power
NON VERBAL COMMUNICATION
 TYPES
 Body Language
 Para Language
 Space Language
 Time Language
 Sign Language
Body Language

 Appearance
 Posture

 Gestures

 Eye contact

 Handshake
Para Language

 Pitch
 Speed

 Pause

 Non Fluencies

 Volume
Space Language

 Intimate zone
 Personal
 Social
 Public
 Layout
 Colour
Time Language

 Time Management
 Planning

 Organising

 Avoid time robbers

Sign Language

 Audio Signs

 Visual Signs&
Symbols
Guidelines to Improve non verbal
communication

A. Monitor your non verbal

communication
B. Learn to interpret others
C. Develop self awareness
D. Develop self awareness
E. Ask friends for feedback
F. Videotape yourself and improve
Some Negative Gestures
1. Nervousness
 Hands in pocket
 Biting nails
 Scratching
 Looking at the ceiling
Negative Gestures

2. Aggressiveness

 Staring

 Pointing
at someone
 Showing a fist
Negative Gestures
3 Rudeness
.

 Shake hands too hard

 Whisper
 Yawn
 Look at watch
Negative Gestures

4. Self Importance

 Eyes closed while talking

 Looking overt the top of

glasses
 Head bent back wards
Negative Gestures
5. Superiority

 Not acknowledging
greetings
 Shouting orders
 Continue to work as others
speak
 Reclining in chair
Non Verbal Communication
KOPPACT

 K- Kinesics
 O- Occulesics
 P- Paralinguitics
 P- Proximics
 A- Artifactics
 C- Chronemics
 T- Tactilics