Stress Management

by Glenn Diaz

Badong
Bahia
Velasco
Characters
 Characters
Indirect
• Group of call center agents with the same time shift
( Narrator, Karen, Mitch, Philip, Alvin, and Macky )

• Brock who is the operations manager and supervisor

• Eric was highlighted in some points of the story

•Tim Miller is Brock’s senior in their company

Setting
 Setting
Set in the year of 2009 primarily in their work
place.
We determined the year by searching
when Jasmine Trias was a contestant
in American Idol.
Point of View
 Point of View
Narrative of the story was
in the 1 person perspective.
st

The pronoun “we” was primarily

used throughout the story, which
meant that the narrators were a
group of people that were
functioning as a unit.
Plot
 Plot Structure
Climax

Development

Openin
g Denouement
Activating
Incident
 Plot
About the everyday happenings
in the life of a group of call
center agents.
Entitled as “Stress Management”
because the agents were made to
undergo a Stress Management
Workshop
 Plot
Activating Incident
Type of confl ict is physical and external because it
occurs outside the character/s. They knew their calls
were being monitored

Opening
Introduction of the characters

Development
Narrator talks about the agents going about their day.
 Climax
Physical and Psychological
Brock found out about voting scheme for
American Idol. The tension and emotional
intensity for Brock was scolding them about
the irresponsible action they made.

Denouement
The call center agents continued on with the
rest of their work the following day.
 References
Diaz, G. (2016, May 30). “Stress Management.” Griffith
Review 49: New Asia Now. Eds. Julianne Schultz
and Jane Camens. Web. Retrieved from:
https://griffithreview.com/articles/stress-
management/

Cayanan, M. R. (2016). Fine Lines: Writing Poetry,

Fiction, and Drama. Sibs Publishing
House.