Professional Documents
Culture Documents
Shaminy Suresh
Hemahvathi Kannadason
Sunoshini Dhanabalan
What is
A method or plan chosen to bring about a desired future
strategy?
Henry Mintzberg
Operational Effectiveness Is Not Strategy
• Total quality management
• Benchmarking
• Time-based competition
• Outsourcing
Improve the operational
effectiveness of a
• Partnering company but fail to
provide the company with
• Reengineering sustainable profitability.
• Operational
Effectiveness
• Strategy
Performing similar
activities better than Performing
rivals perform them. different activities
Operational effectiveness from rivals’ or
includes but is not limited performing similar
to efficiency. It refers to activities in
many practices that allow different ways.
a company to better
utilize its inputs.
Strategic management