MANAGERIAL

COMMUNICATION
PRESENTATION
Presented By:

Group No. :- 05
Group Members:
CHANDA KOCHHAR  Adarsh Kumar Mishra (110005)
 Avinash (110013)
AND ICICI BANK  Kalyani (110021)
 Mona Ranjan (110029)
CASE  Prayag Pushkaram (110037)
 Rohit Kumar (110045)
 Siddhant Ranjan (110053)
A quick glance at ICICI bank
• ICICI Bank Limited (Industrial Credit and Investment Corporation of India) is
an Indian multinational banking and financial services company headquartered
in Mumbai, Maharashtra.
• In 2014, it was the second largest bank in India in terms of assets and third in term
of market capitalisation.
• It offers a wide range of banking products and financial services for corporate
and retail customers through a variety of delivery channels and specialized
subsidiaries in the areas of investment banking, life, non-life insurance, venture
capital and asset management.
• ICICI Bank is one of the Big Four banks of India. The bank has subsidiaries in the
United Kingdom and Canada; branches in United States, Singapore, Bahrain, Hong
Kong, Sri Lanka, Qatar, Oman, Dubai International Finance Centre, China and South
Africa.
 ICICI Bank Headquarter in Bandra Kurla Complex, Mumbai
Type Public
Founded 1955; 63 years ago
Headquarters Mumbai, Maharashtra, India
Area served Worldwide
Key people Girish Chandra Chaturvedi (Chairman)
Sandeep Bakhshi (MD & CEO)
Operating income ₹28,951 crore (US$4.0 billion) (2018)
Net income ₹7,712 crore (US$1.1 billion) (2018)
Total assets ₹11.2 trillion (US$160 billion) (2018)
Number of employees 81,548 (2018)
Website www.icicibank.com
Chanda Kochhar
Chanda Kochhar is the former MD and chief
executive officer of ICICI Bank. On 4th October
2018 she stepped down from her position. She is
widely recognized for her role in shaping retail
banking in India. She was awarded "Business
Woman of the Year 2005" by The Economic
Times and "Rising Star Award" for Global Awards
2006 by Retail Banker International.

Chanda Kochhar and ICICI Bank

Chanda kochhar set out to transform ICICI after the bank was bruised by the
vagaries of markets. She identified the three things at the heart of problem-poor
composition of low cost deposit, credit quality and capital conservation ,the three
Cs that became its new foundation.
Controversy in ICICI group
Chanda Kochhar Case Analysis

• Chanda Kochhar and her family members recently comes in trouble for conflict of
interest with respect to loan provided to certain entities including Videocon group.
• Sec 175, Conflict of interest arises when any member of board or even any
employee of organisation without disclosing his interest and relation with
stakeholders comes in any contract with stakeholder, even he draws or not draws
any benefit leads to conflict of interest as like in case of Chanda Kochhar.
• The question of conflict of interest comes as the transfer of the company to
Deepak Kochhar after 6 months on allotting loan of Rs. 3250 crore to Videocon
group and its 86% amount is still unpaid & categorised into NPA’s of bank.
• Then restructuring the loan by Rajiv Kochhar who is brother of Deepak Kochhar
through Avista Advisory whose ownership in the hands of Rajiv Kochhar.
Chanda Kochhar Case Analysis

• More trouble comes for Chanda Kochhar when matter gets more controversial and
complicated with further investigation by internal vigilance and as per whistle blower’s
policy (direct approach to top management by any member if something wrong going on,
but is highly confidential) more complains regarding non-following of code of conduct
and business ethics by Ms. Kochhar.
• More allegations like NuPower - a company owned by Videocon group and Chanda
Kochhar got investment of 325 cr. From Mauritius based Firstland holdings which is
owned by Nishant Kanodia, the son in law of Essar group.
• Audit and governance committee of bank looks into the case through panels and external
expert Rtd. Supreme court judge B N Srikrishna would be heading the probe panel.
What’s the issue?

Kochhar and her family members facing allegations of quid pro quo and conflict of interest
with respect to a loan extended to certain entities, including the Videocon group. Multiple
agencies, including the CBI and regulator SEBI, are already probing the alleged lapses
involving Kochhar and her family members. “Kochhar has decided to go on leave till
completion of the enquiry as announced on May 30. The board has noted and accepted this.
During her period of leave, the COO will report to the board,” the statement said. The
current tenure of Kochhar, who has been at the helm since 2009 and has been on “annual
leave” for some time now, ends next March.

Is there a conflict of interest?

An Indian Express report claims, the question of conflict of interest comes as the transfer of
the company to Deepak Kochhar happened six months after the Videocon got the lead of Rs
3,250 crore from ICICI bank with 86% of that loan is still unpaid and in 2017, the Videocon
account was declared a non-performing asset.
Communication
Communication: The imparting or Exchanging of information by speaking, writing, or using
some other medium. It can also be define as the process by which information is exchanged
between individuals through a common system of symbol, signs or behavior.

Effective communication: It is a communication between two or more person wherein the

intended message is successfully delivered, received and understood. The effective
communication includes not just the way use the words but also covers several other skills such
as, non-verbal communication, ability to understand your own emotions as well other person
with whom you are communicating .

Managerial communication: It is a function in which a manager can communicate with their

employee within the organization.
Ethical and Unethical Communication

Ethical communication: It simply refers to the practice of conveying honest information in

manner that is not intended to the misleading. One from the ethical communication involves the
questioning of suspect and witness by police and prosecutors.

Unethical communication: Communication used to undermine relationship or encourage

social immorality is known as unethical communication.

Platforms where we can communicate effectively:

• Social networking Sites

• Media Communication

• Press conferences.
Internal /Employee communication

• Connectivity
• Integrated approach
• Communication options
COMMUNICATION IN CRISIS SITUATION

 ICICI started a probe into alleged regulatory lapse involving its CEO Chanda Kochhar ,
her husband and NuPower renewable promoter Deepak Kochhar and his business
dealings on the request of SEBI.

 ICICI Bank informed the stock exchanges that it has submitted its response to SEBI’s
notice but has not filed any application for settlement.

 The bank’s board ordered an independent probe into allegations of conflict of interest and
Chanda Kochhar’s dealings with some borrowers.
• According to the report of the Indian Express Bank officials try to
save Chanda Kochhar in the case of Videocon loan sanctioning in
which Chanda Kochhar and her family was involved and it is quite
clear that she seems to be culprit but the bank officials try to save her
from every aspect.

• Here is the conflict of interest arises and it is seems to be a fraudulent

act and in every way there is the deterioration of communication
whether in internal or external which they try to comfort stakeholders
and internal members buy breaching the code of conduct of the
organisation.