NE Management System Fault

Management

ZTE University
Objects

 Be familiar with the alarm and notification

management basic functions
 Be familiar with the alarm rule management
 Know the alarm query and statistics methods
 Know the alarm severity level and alarm box
settings
Contents

 Fault Management Overview

 Alarm and Notification Monitoring
 Alarm Query and Statistic
 Alarm Management Operations
 Alarm Rule Management
 Alarm Settings
Fault Management Functions

Alarm real- Specific Alarm

Alarms Alarm
time alarms intuitive
notifying handling
monitoring query display
Fault Management System

 NetNumen U31 Server  Alarm Box

 NetNumen U31 Client  E-mail Server
Alarm Classification

Classification by Classification by Classification by

System Type Fault Type Severity Level
• Managed element • Processing alarm • Critical alarm
alarm • QoS alarm • Major alarm
• Communication link • Environment alarm • Minor alarm
alarm between alarm • Equipment alarm • Warning
box and EMS
• Communication alarm
• Communication link
• OMC alarm
alarm between EMS
and NMS
• Communication link
alarm between
foreground and
background
• Performance
management alarm
• Performance data
collection delay alarm
Alarm Handling Flow and Suggestion
Handling Flow
1. Check the alarm code, severity
level, description, and related
components of the alarm.
2. Find the cause of the alarm
and possible impact on the
system.
3. Based on the information got by
Step 1 and 2, take actions to
remove corresponding fault and
clear the alarm.
4. Verify the handling result.
Handling Suggestion
When critical and major alarms are
raised, contact the local office of
ZTE and handle the alarms under
the guidance of ZTE engineers.
When minor alarms and warnings
are raised, record the fault
symptoms and then handle the
alarms according to the instructions
provided in this manual. If you fails
to remove the faults, please contact
the local office of ZTE for support.
Notification Introduction

Notification information is reported to the EMS

when a transient event occurs in the managed
network, such as a state change. Generally, such
an event has no direct effect on services.

By displaying notifications on the client interface,

the EMS notifies maintenance personnel of the
network running status that should be concerned.

If the same notification is repeatedly generated,

the event causing the notification should be
processes immediately because it may influence
services.
Alarm Management Interface

1. Menu bar
2. Toolbar
3. Navigation
pane
4. Alarm
information
pane
Contents

 Fault Management Overview

 Alarm and Notification Monitoring
 Alarm Query and Statistic
 Alarm Management Operations
 Alarm Rule Management
 Alarm Settings
Alarm Monitoring Policies
Severity-
Based
Priority
Policy

Multi- First-
Way
Policy
Policies Time
Policy

Multi-
Receiver
Policy
Alarm Monitoring Methods

via EMS

via E- via
Methods alarm
mail
box

via short
message
Alarm Monitoring
Monitoring Alarms in Real-Time
• On the menu bar of the client window, click Fault >
Alarm Monitoring

Monitoring Notifications in Real-Time

• On the menu bar of the client window, click Fault >
Notification Monitoring

Monitoring Active Alarms by NE

• On the menu bar of the client window, click Fault >
Active Alarm Monitoring by NE

Monitoring Active Alarms by NE Type

• On the menu bar of the client window, click Fault >
Active Alarm Monitoring by NE Type
Viewing Alarms on the Alarm Box

Verify that the alarm box activates any visual or audible

alarm.

Press the M button on the alarm box. The function menu is

displayed.

Press up or down arrow to select the Alarm Querying menu

and the press OK.

The information of the latest alarm is displayed on the screen.

Synchronizing Alarms
Method 1 Method 2
• On the NE Tree tab page • On the menu bar of the
in the navigation pane, client window, select Fault >
expand the NE tree and Synchronize Active Alarms
locate the NE whose or Fault > Synchronize
alarms are to be History Alarms as needed.
synchronized. • Select the NE(s) whose
• Right-click the NE, and alarms are to be
then click Synchronize synchronized, and click OK.
Active Alarms. The • To synchronize history
Confirm dialog box is alarms, set the period
displayed, indicating that during which the history
the synchronization alarms were reported in
command was addition to selecting NEs.
successfully sent. • Click OK.
• Click OK.
Contents

 Fault Management Overview

 Alarm and Notification Monitoring
 Alarm Query and Statistic
 Alarm Management Operations
 Alarm Rule Management
 Alarm Settings
Querying Active Alarms

Querying All Active Alarms

• Double-click the All Active Alarms node in the Management

Tree.

Querying Unacknowledged Active Alarms

• Double-click the Unacknowledged Active Alarms node in the

Management Tree.

Querying the Active Alarms of an NE

• Expand the NE tree, and locate the NE whose active alarms

are to be queried.
• Right-click the NE, and then select an appropriate command
on the shortcut menu to query the active alarms.
Querying History Alarms

Querying All History Alarms Reported within

One Day
• Double-click the History Alarms Within One Day node in the
Management Tree.

Querying All History Alarms Reported within

Three Days
• Double-click the History Alarms Within Three Days node in
the Management Tree.

Querying the History Alarms of an NE

• Expand the NE tree, and locate the NE whose history alarms

are to be queried.
• Right-click the NE, and then select an appropriate command
on the shortcut menu to view the history alarms.
Querying Notifications

Querying Notifications Generated within One

Day
• Double-click the Notifications Within One Day node in the
Management Tree.

Querying Notifications Generated within

Three Days
• Double-click the Notifications Within Three Days node in
the Management Tree.

Querying Current Notifications of an NE

• Expand the NE tree, and locate the NE whose

notifications are to be queried.
• Right-click the NE, and then click Current Notifications.
Customized Query

Customizing
a New Query
Task

My Query: queries under

this node are visible only
to the current user.

Department’s Query:
Customized queries under this node
Query are visible to the users in
the same department as
Exporting the current user.
Copying
and
and Pasting
Importing
Query
Query
Conditions
Conditions
Customizing a Query Task Under My Query

1. In the Fault
Management
window, select
Fault > Query
Active Alarms.
2. On the Location
tab, Alarm Code
tab, Probable
Cause tab, Time
tab, Others tab to
custom the query
conditions.
3. Click OK.
Exporting and Importing Query Conditions(1)
1. On the Management Tree in the left pane of the Fault Management
view, right-click the query task to be exported, for example,
Unacknowledged Current Alarms, and then click Export condition
on the shortcut menu to open the Save dialog box.
2. Type or select the
save path in the Save
in drop-down box,
enter the file name in
the File name box,
and then click Save.
3. In the pop-up
Confirm box
prompting successful
export, click OK to
complete the export of
the query task.
Exporting and Importing Query Conditions(2)

3. Right-click Custom
Query on the
Management tree and
then click Import
condition on the
shortcut menu to open
the Open dialog box.

4. Select the file to be

imported and then click
Open.

5. Modify the query name

in the Query Name box
and then click OK.
Copying and Pasting Query Conditions

1. On the Management
Tree in the left pane
of the Fault
Management view,
right-click the query
task to be queried
and then click Copy
on the shortcut menu.

2. Right-click Custom
Query and then click
Paste on the shortcut
menu.
Viewing the Statistics of Active Alarms in
Important Sites
The system supports the statistics of active alarms in VIP sites, Class-B sites, and Class-
C sites by hour.

 Select the
statistics of sites
at a specific
priority level, for
example VIP
site. To view the
statistics of
active alarms in
VIP sites, select
Fault >
Wireless Fault
Management >
VIP Site Alarm
Statistics on
the menu bar of
the client
window.
Creating a Template for Customized Statistics
of History Alarms
1. On the Statistic tab page in the navigation pane of the fault
management window, right-click the Customized Statistics node,
and then click New History Alarm Basic Statistic Template.

2. Enter a name for the new template in the Template Name box, and
then click OK. The Alarm Basic Statistic dialog box is displayed.
3. Set a counting rule and statistical conditions on the Basic and
Condition tab pages.
4. Click OK. A new template is displayed under the Customized
Statistics node on the Statistic tab page in the navigation pane.
Setting the Default Conditions for History
Alarm Statistics
 In the navigation pane of the fault management window, double-click
Default Statistic Setting on the Statistic tab page.
 Viewing the Statistic Data of History Alarms
by a Predefined Template

 On the Statistic tab

page, the system
provides some shortcut
links for quick history
alarm statistics in
accordance with
predefined statistical
templates.
 On the Statistic tab
page in the navigation
pane of the fault
management window,
double-click the Top10
node under By Alarm
Code.
Creating a Timing Statistic Task
 On the Timing
Statistic Task
Management tab
page, click on the
toolbar above the All
Statistic Tasks list.
Creating a Timing Export Task
On the Timing Export Task Management tab page, click on the
toolbar above the All Timing Report Alarm Tasks pane.
Contents

 Fault Management Overview

 Alarm and Notification Monitoring
 Alarm Query and Statistic
 Alarm Management Operations
 Alarm Rule Management
 Alarm Settings
Overview of Alarm Management

View

Synchro
Export
nize

Functions

Manage
Print and
Process
Acknowledging/Unacknowledging an Alarm

In the alarm list, right-click the alarm and

then click Acknowledge on the shortcut
menu.

Right-click the alarm and then click

Unacknowledge on the shortcut menu.

When a new alarm is received from a managed NE, it is displayed as

“Unacknowledged” in the alarm list. Users can change the acknowledgement
status of this alarm into “Acknowledged”, indicating that the occurrence of this
alarm is known. The details of the acknowledged alarm, such as the occurrence
time, owner, and comment, are stored in the alarm library.
Clearing an Active Alarm

In the alarm list displayed on the client window, right-click the

active alarm to be cleared, and then click Clear. The Confirm
dialog box is displayed.

Click OK. The cleared alarm disappears from the active alarm list,
turning into a history alarm. The system records the information
related to the clearing action.
Commenting an Alarm

In the alarm list displayed on the client window, right-click the

active alarm that to which information is to be added, and then
click Comment. The Comment dialog box is displayed.

Enter a comment, and then click OK. The system records the
information related to the comment.
 Forwarding an Alarm

1. In the alarm list displayed on

the client window, right-click
an active alarm to be
forwarded, and select
Forward from the shortcut
menu.
2. Enter E-mail address(es) in
the Email text box, and
phone number(s) in the
Phone text box.
3. On the Forward by Email
and Forward by SMS tabs,
edit the subject and contents
of the E-mail and short
message as required.
4. Click OK.
Viewing the Details of an Alarm
Creating a Rule for an Active Alarm
In the active alarm list, right-click the active alarm, and then select
Create Rules > Alarm Acknowledging Rule.
Viewing Related Rules of an Active Alarm

In the alarm list, right-click the alarm to be viewed, and then

click Related Rules.

If some alarm rule(s) is valid on this alarm, The Related Rules

dialog box is displayed, listing the rule(s) affecting this alarm.

If no alarm rule is valid on this alarm, the Confirm box is

displayed, prompting there are no related rules.
Searching the Source NE for an Alarm

In the active alarm list, right-click the active alarm, and then click
Locating Alarm to NE. The client window switches to the topology
management window, where the source NE of the active alarm is
highlighted with a white frame.

After clicking this NE icon, users can view all active alarms
reported by this NE on the lower part of the window.
Viewing Active and History Alarms via Rack
Diagram

In the active alarm list, right-click an active alarm, and then click
Open Rack Diagram.
Printing Alarms

1. On the menu bar of

the client window,
click Fault > Alarm
Monitoring.
2. On the
Management Tree
in the left pane,
double-click History
Alarms Within One
Day.
3. On the toolbar of the
tab, click to
open the Print
Setup dialog box.
Exporting Alarms to a File
1. On the menu bar of the client window, click Fault > Alarm
Monitoring.
2. Double-click History Alarms Within One Day, on the toolbar
of the tab, click to open the Save dialog box.
3. Type or select the save
path in the Save in drop-
down box, select the file
type form the Files of
type drop-down box,
enter the file name in the
File name box, and then
click Save.
4. In the pop-up Confirm
box prompting the
successful export of
alarms, click OK.
Contents

 Fault Management Overview

 Alarm and Notification Monitoring
 Alarm Query and Statistic
 Alarm Management Operations
 Alarm Rule Management
 Alarm Settings
Alarm Rule Operations
Creating a New Alarm Rule

Modifying a New Alarm Rule

Disabling an Alarm Rule

Enabling an Alarm Rule

Deleting an Alarm Rule

Refreshing an Alarm Rule

Creating a New Alarm Rule

1. On the menu bar of the

client window, click Fault >
Setting > Rule Setting.
2. On the toolbar of the Rule
Setting tab, click to
open the New dialog box.
3. select an alarm rule and
then click OK. The
corresponding alarm setting
dialog box appears. Set the
related parameters.
4. Click OK. Then, the alarm
rule is completely set.
Alarm Acknowledging Rule

 An alarm
acknowledging rule
can be set for the
automatic
acknowledgement of
some alarms. After
this rule is activated,
the system
automatically
acknowledges the
received alarms that
meet the conditions.
Alarm Clearing Rule

 An alarm Clearing rule

can be set for the
automatic clearance of
some alarms. After
this rule is activated,
the system
automatically clears
the alarms that meet
the conditions.
Alarm Filtering Rule

 An alarm filtering rule can be set

for automatic filtering of alarms
received by the EMS. After this
rule is activated, the system
automatically filters the alarms
that meet the conditions.
 Two types of alarm filtering are
available. One is display
filtering, indicating that the
filtered alarms are not displayed
on the interface. The other is
alarm suppression, indicating
that the suppressed alarms are
neither displayed on the
interface nor stored in the
database.
Alarm Delaying Rule
 When the network is instable or
under test, many alarms are
recovered shortly after being
reported and then alarm
clearance is reported. These
kinds of intermittent alarms are
minor alarms in most cases. If
large numbers of such alarms are
displayed on the timing monitoring
interface, it is difficult for EMS
operators to notice the alarms
with high severity levels.

 An alarm delaying rule specifies

the alarms that are reported only
if they are not automatically
recovered after the specified
duration. This can reduce the
number of alarms monitored in
real time in the EMS.
Alarm Merging Rule

 NEs may report

repetitive alarms
caused by the same
fault in some cases.
An alarm merging rule
is used to merge the
alarms meeting the
preset matching
conditions and display
the first reported
alarm.
Alarm Persisting Rule
 An alarm persisting rule is
used to count the persistence
duration of a state for the
alarms meeting the specified
conditions. If the duration of
the alarm staying in a fixed
state reaches the predefined
threshold, designated
operations are performed,
such as raising the severity
level or generating a new
alarm.
 After an alarm persisting rule is
created, NetNumen M31
counts the persistence
duration of the specified state
for the alarms meeting the
conditions. If the duration
exceeds the threshold,
subsequent actions are
performed.
Alarm Counting Rule
 An alarm counting rule can be
used to manage alarms that
frequently occur. If an alarm
meets the preset conditions in
the rule, the EMS will raise a
counting alarm when the
count of this alarm received
by the EMS exceeds the
preset threshold. You can
describe this new alarm and
specify its severity level in the
alarm counting rule.
 After an alarm counting rule is
activated, the system starts
counting the occurrence times
of the alarm that meets the
preset conditions in each
sampling period, compares
the count with the preset
threshold, and determine
whether to generate a
counting alarm.
 Alarm Restraining Rule by NE
 An alarm restraining rule
is used to restrain the
reporting of another batch
of alarms by using the
alarm data of specified
conditions. The alarm
restrain rule-NE enables
the alarms of different
NEs to restrain each
other.
 The alarm restraining
other alarms is called root
alarm. The restrained
alarm is called
consequential alarm.
Consequential alarms are
not reported as long as its
root alarm is generated or
existing.
Alarm Forwarding Rule

 An alarm forwarding
rule can be used for
automatic forwarding
of alarms. If an alarm
forwarding rule is
activated, when the
alarms meeting the
preset conditions, are
reported or not
recovered after a
period, the system will
forward them to
related personnel as
specified in the rule via
short message and/or
Email.
Alarm Masking Rule
 The alarm masking
rule is used to mask
the alarms meeting
the specified
conditions. The rule
is directly sent to the
source NE of the
alarm, thus
preventing the NE
from reporting the
alarm. It helps to
save network
bandwidth.
 The alarm masking
rule can mask
reported alarms
according to NE,
alarm code, or
severity level.
Alarm Restraining Rule-NE Type
 The alarm restraining
rule is used to restrain
the reporting of another
batch of alarms by using
the alarm data of
specified conditions. The
alarm restrain rule by NE
type enables the alarms
of the same NE of the
same NE type to restrain
each other.
 The alarm restraining
other alarms is called
root alarm. The
restrained alarm is called
consequential alarm.
Consequential alarms
are not reported as long
as its root alarm is
generated or existing.
 Alarm Triggering Rule

 Alarm triggering
rule is used to
display an alarm
only after defined
amount of
occurrences in
defined period.
Notification Filtering Rule

 A notification filtering
rule can be used for
automatic filtering of
notifications received
by the EMS. If some
notifications meet the
preset conditions in
the rule, the system
automatically filters
these notifications,
which will neither be
stored in the
database nor
displayed on the
client interface.
Contents

 Fault Management Overview

 Alarm and Notification Monitoring
 Alarm Query and Statistic
 Alarm Management Operations
 Alarm Rule Management
 Alarm Settings
Alarm Setting Overview

Contents
Handling Suggestion Management
Alarm Severity Management
Alarm Box Management
Preference Settings
Handling Measures Suggestion
 After maintaining the network and the EMS for a long time, maintenance
personnel can summarize the alarm processing experience and
supplement the contents of handling measures in the EMS.

On the menu bar

of the client
window, click
Fault >Setting >
Handling
Suggestion
Setting.
Exporting Handling Suggestions to a File

On the menu bar of the client window, click Fault >Setting > Handling
Suggestion Setting.

Select an alarm record or an alarm type. Click Export to open

the Save dialog box.

In the Save dialog box, type or select the save path in the Save in drop-
down box, select the file type from the Files of type drop-down list box,
enter the file name in the File name box, and then click Save.

When prompted with successful export, click OK.

Importing Handling Suggestions From a File

On the menu bar of the client window, click Fault >Setting > Handling
Suggestion Setting.

Click Import to open the Open dialog box.

In the Open dialog box, select the file to be imported, and then click Open.

When prompted with successful import, click OK.

Searching for Handing Suggestions

On the menu bar of the client window, click Fault >Setting > Handling
Suggestion Setting.

Enter keyword(s) in the Enter filter text box and then click button.

Click the alarm you want on the Resource Tree, and you can
see its handling measures on the right part of the tab.
Supplementing Handling Suggestions for an
Alarm
On the menu bar of the client window, click Fault >Setting > Handling
Suggestion Setting.

On the Resource Type tree, select the alarm to which you want to
add handling suggestions.

Enter the additional handling suggestion or other information

in the User-defined Suggestions box, and then click Save.
Alarm Setting Overview

Contents
Handling Suggestion Management
Alarm Severity Management
Alarm Box Management
Preference Settings
Alarm Severity Level Settings

Critical
alarm

Major
Warning Level alarm

Minor
alarm
Resetting the Severity Level of an Alarm
1. On the menu bar of the client interface, click Fault > Setting > Severity Regrading
Setting.
2. select the alarm code
group from the Code
Group drop-down box to
list all alarms belonging to
the selected group.
3. On the row of the alarm
to be re-graded, click the
drop-down box in the
Custom Severity column
and then select the new
severity level you want. A
tick appears in
corresponding cell on the
Modify flag column.
4. click to save the
modification of alarm
severity level.
Alarm Setting Overview

Contents
Handling Suggestion Management
Alarm Severity Management
Alarm Box Management
Preference Settings
Alarm Box Operations
Modify the
settings of
an alarm box

Add an Enable an
alarm box alarm box

Refresh the
Disable an
settings of
alarm box
alarm boxes
Adding an Alarm Box

1. On the menu bar of the

client window, click
Fault > Setting > Alarm
Box Setting.
2. On the toolbar of the
Alarm Box Setting tab,
click to open the
Alarm Box Detail dialog
box.
3. Set the alarm box related
parameters.
4. Click OK.
Modifying the Settings of an Alarm Box

On the menu bar of the client window, click Fault > Setting >
Alarm Box Setting.

Right-click the alarm box to be modified and then click Modify

on the shortcut men to open the Alarm Box Detail dialog box.

Modify the parameters of the alarm box as needed, and then

click OK to save the modification.
Activating an Alarm Box

On the menu bar of the client window, click Fault > Setting
> Alarm Box Setting.

Right-click the alarm box in the list and then click Activate
on the shortcut menu.

In the pop-up Confirm dialog box, click OK.

Suspending an Alarm Box

On the menu bar of the client window, click Fault > Setting >
Alarm Box Setting.

Right-click the alarm box in the list and then click Suspend
on the shortcut menu.

In the pop-up Confirm dialog box, click OK.

Deleting an Alarm Box

On the menu bar of the client window, click Fault > Setting >
Alarm Box Setting.

Right-click the alarm box to be deleted and then click Delete

on the shortcut menu.

In the pop-up Confirm dialog box, click OK.

Refreshing the Settings of Alarm Boxes

On the menu bar of the client window, click Fault > Setting >
Alarm Box Setting.

On the toolbar of the tab, click .

Alarm Setting Overview

Contents
Handling Suggestion Management
Alarm Severity Management
Alarm Box Management
Preference Settings
Setting Alarm Sounds and Colors(1)

1. On the NetNumen
M31 client window,
select Fault > Setting
> Alarm Sound and
Color Setting .

2. On the Sound Setting

tab, select the sounds
for different alarm
severity levels.
Setting Alarm Sounds and Colors(2)

3. On the Color Setting

tab, set the colors for
different alarms.

4. Click OK to complete
the setting of alarm
sounds and colors.
 Setting the Alarm Forward Template

1. On the menu bar of the client

window, click Fault >
Setting > Forward
Template Setting.

2. Set the SMS 、 Mail subject

and Mail contents
information.

3. Click OK button to save the

alarm forwarding templates.